{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,6]],"date-time":"2026-03-06T14:04:06Z","timestamp":1772805846842,"version":"3.50.1"},"reference-count":26,"publisher":"Elsevier BV","issue":"4","license":[{"start":{"date-parts":[[1997,7,1]],"date-time":"1997-07-01T00:00:00Z","timestamp":867715200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information Processing & Management"],"published-print":{"date-parts":[[1997,7]]},"DOI":"10.1016\/s0306-4573(97)00016-2","type":"journal-article","created":{"date-parts":[[2002,7,25]],"date-time":"2002-07-25T11:07:29Z","timestamp":1027595249000},"page":"529-537","source":"Crossref","is-referenced-by-count":15,"title":["Determinants of computer user expectations and their relationships with user satisfaction: An empirical study"],"prefix":"10.1016","volume":"33","author":[{"given":"Randy","family":"Ryker","sequence":"first","affiliation":[]},{"given":"Ravinder","family":"Nath","sequence":"additional","affiliation":[]},{"given":"James","family":"Henson","sequence":"additional","affiliation":[]}],"member":"78","reference":[{"issue":"5","key":"10.1016\/S0306-4573(97)00016-2_BIB1","doi-asserted-by":"crossref","first-page":"530","DOI":"10.1287\/mnsc.29.5.530","article-title":"Development of a tool for measuring and analyzing computer user satisfaction","volume":"29","author":"Bailey","year":"1983","journal-title":"Management Science"},{"issue":"4","key":"10.1016\/S0306-4573(97)00016-2_BIB2","doi-asserted-by":"crossref","first-page":"44","DOI":"10.1080\/07421222.1988.11517807","article-title":"A short-form measure of user information satisfaction: a psychometric evaluation and notes on use","volume":"4","author":"Baroudi","year":"1988","journal-title":"Journal of Management Information Systems"},{"issue":"4","key":"10.1016\/S0306-4573(97)00016-2_BIB3","doi-asserted-by":"crossref","first-page":"21","DOI":"10.1080\/10580539308906953","article-title":"User satisfaction with EISs","volume":"10","author":"Benard","year":"1993","journal-title":"Information Systems Management"},{"issue":"1","key":"10.1016\/S0306-4573(97)00016-2_BIB4","doi-asserted-by":"crossref","first-page":"7","DOI":"10.1016\/0378-7206(90)90010-F","article-title":"What is being done to measure user satisfaction with EDP\/MIS","volume":"19","author":"Conrath","year":"1990","journal-title":"Information & Management"},{"issue":"1","key":"10.1016\/S0306-4573(97)00016-2_BIB5","doi-asserted-by":"crossref","first-page":"60","DOI":"10.1287\/isre.3.1.60","article-title":"Information systems success: the quest for the dependent variable","volume":"3","author":"DeLone","year":"1992","journal-title":"Information Systems Research"},{"issue":"2","key":"10.1016\/S0306-4573(97)00016-2_BIB6","doi-asserted-by":"crossref","first-page":"259","DOI":"10.2307\/248851","article-title":"The measurement of end-user computing satisfaction","volume":"12","author":"Doll","year":"1988","journal-title":"MIS Quarterly"},{"issue":"4","key":"10.1016\/S0306-4573(97)00016-2_BIB7","first-page":"55","article-title":"The outsourcing curse","volume":"1","author":"Eager","year":"1992","journal-title":"Corporate Computing"},{"issue":"1","key":"10.1016\/S0306-4573(97)00016-2_BIB8","doi-asserted-by":"crossref","first-page":"46","DOI":"10.2307\/254770","article-title":"Perceptions of the value of a management information system","volume":"17","author":"Gallagher","year":"1974","journal-title":"Academy of Management Journal"},{"issue":"3","key":"10.1016\/S0306-4573(97)00016-2_BIB9","doi-asserted-by":"crossref","first-page":"419","DOI":"10.1111\/j.1540-5915.1989.tb01558.x","article-title":"Some cautions on the measurement of user information satisfaction","volume":"20","author":"Galletta","year":"1989","journal-title":"Decision Sciences"},{"issue":"5","key":"10.1016\/S0306-4573(97)00016-2_BIB10","first-page":"221","article-title":"Attitudes of the user-managers towards management information systems","volume":"3","author":"Guthrie","year":"1974","journal-title":"Management Informatics"},{"issue":"10","key":"10.1016\/S0306-4573(97)00016-2_BIB11","doi-asserted-by":"crossref","first-page":"785","DOI":"10.1145\/358413.358430","article-title":"The measurement of user information satisfaction","volume":"26","author":"Ives","year":"1983","journal-title":"Communications of ACM"},{"key":"10.1016\/S0306-4573(97)00016-2_BIB12","series-title":"An introduction to the design and analysis of experiments in behavioral research","author":"Kennedy","year":"1985"},{"issue":"5\/6","key":"10.1016\/S0306-4573(97)00016-2_BIB13","doi-asserted-by":"crossref","first-page":"737","DOI":"10.1111\/j.1540-5915.1994.tb01868.x","article-title":"Perceived service quality and user satisfaction with the information services function","volume":"25","author":"Kettinger","year":"1994","journal-title":"Decision Sciences"},{"key":"10.1016\/S0306-4573(97)00016-2_BIB14","series-title":"Managing the Data Resource Function","article-title":"Measuring information user satisfaction to evaluate systems","author":"Noland","year":"1974"},{"issue":"4","key":"10.1016\/S0306-4573(97)00016-2_BIB15","doi-asserted-by":"crossref","first-page":"183","DOI":"10.1016\/0378-7206(81)90059-8","article-title":"User involvement in system design: an empirical test of alternative approaches","volume":"4","author":"Olson","year":"1981","journal-title":"Information & Management"},{"issue":"4","key":"10.1016\/S0306-4573(97)00016-2_BIB16","first-page":"420","article-title":"Refinement and reassess of the SERVQUAL scale","volume":"67","author":"Parasuraman","year":"1991","journal-title":"Journal of Retailing"},{"issue":"1","key":"10.1016\/S0306-4573(97)00016-2_BIB17","first-page":"12","article-title":"SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality","volume":"64","author":"Parasuraman","year":"1988","journal-title":"Journal of Retailing"},{"key":"10.1016\/S0306-4573(97)00016-2_BIB18","article-title":"Measurement of computer user satisfaction","author":"Pearson","year":"1977"},{"issue":"2","key":"10.1016\/S0306-4573(97)00016-2_BIB19","doi-asserted-by":"crossref","first-page":"173","DOI":"10.2307\/249687","article-title":"Service quality: a measure of information systems effectiveness","volume":"19","author":"Pitt","year":"1995","journal-title":"MIS Quarterly"},{"key":"10.1016\/S0306-4573(97)00016-2_BIB20","doi-asserted-by":"crossref","first-page":"173","DOI":"10.1016\/0378-7206(87)90040-1","article-title":"Validating and applying user satisfaction as a measure of MIS success in small organizations","volume":"12","author":"Raymond","year":"1987","journal-title":"Information & Management"},{"issue":"7","key":"10.1016\/S0306-4573(97)00016-2_BIB21","doi-asserted-by":"crossref","first-page":"594","DOI":"10.1145\/6138.6140","article-title":"What makes computer users happy?","volume":"29","author":"Rushinek","year":"1986","journal-title":"Communications of the ACM"},{"key":"10.1016\/S0306-4573(97)00016-2_BIB22","article-title":"Measuring user satisfaction as a function of the gap between users' perception of information systems performance and user expectations","author":"Ryker","year":"1994"},{"issue":"2","key":"10.1016\/S0306-4573(97)00016-2_BIB23","doi-asserted-by":"crossref","first-page":"178","DOI":"10.1287\/mnsc.21.2.178","article-title":"Management information systems: appreciation and involvement","volume":"21","author":"Swanson","year":"1974","journal-title":"Management Science"},{"issue":"4","key":"10.1016\/S0306-4573(97)00016-2_BIB24","doi-asserted-by":"crossref","first-page":"493","DOI":"10.2307\/249589","article-title":"The effects of information system user expectations on their performance and perceptions","volume":"17","author":"Szanja","year":"1993","journal-title":"MIS Quarterly"},{"issue":"2","key":"10.1016\/S0306-4573(97)00016-2_BIB25","first-page":"24","article-title":"Outsourcing: The decision","volume":"5","author":"Williamson","year":"1991","journal-title":"CIO"},{"issue":"1","key":"10.1016\/S0306-4573(97)00016-2_BIB26","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1177\/0092070393211001","article-title":"The nature and determinants of customer expectations of service","volume":"21","author":"Zeithaml","year":"1993","journal-title":"Journal of the Academy of Marketing Science"}],"container-title":["Information Processing & Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0306457397000162?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0306457397000162?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2019,4,27]],"date-time":"2019-04-27T10:55:50Z","timestamp":1556362550000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0306457397000162"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1997,7]]},"references-count":26,"journal-issue":{"issue":"4","published-print":{"date-parts":[[1997,7]]}},"alternative-id":["S0306457397000162"],"URL":"https:\/\/doi.org\/10.1016\/s0306-4573(97)00016-2","relation":{},"ISSN":["0306-4573"],"issn-type":[{"value":"0306-4573","type":"print"}],"subject":[],"published":{"date-parts":[[1997,7]]}}}