{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,16]],"date-time":"2026-06-16T17:33:18Z","timestamp":1781631198983,"version":"3.54.5"},"reference-count":68,"publisher":"Elsevier BV","issue":"8","license":[{"start":{"date-parts":[[2002,9,1]],"date-time":"2002-09-01T00:00:00Z","timestamp":1030838400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information & Management"],"published-print":{"date-parts":[[2002,9]]},"DOI":"10.1016\/s0378-7206(01)00127-6","type":"journal-article","created":{"date-parts":[[2002,10,11]],"date-time":"2002-10-11T12:41:01Z","timestamp":1034340061000},"page":"705-719","source":"Crossref","is-referenced-by-count":795,"title":["Enticing online consumers: an extended technology acceptance perspective"],"prefix":"10.1016","volume":"39","author":[{"given":"Lei-da","family":"Chen","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Mark L.","family":"Gillenson","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Daniel L.","family":"Sherrell","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"78","reference":[{"key":"10.1016\/S0378-7206(01)00127-6_BIB1","unstructured":"ActivMedia, Consumable products: building consumer loyalty online, available at www.activmediaresearch.com, 2000."},{"issue":"2","key":"10.1016\/S0378-7206(01)00127-6_BIB2","doi-asserted-by":"crossref","first-page":"227","DOI":"10.2307\/249577","article-title":"Perceived usefulness, ease of use, and usage of information technology: a replication","volume":"16","author":"Adams","year":"1992","journal-title":"MIS Quarterly"},{"key":"10.1016\/S0378-7206(01)00127-6_BIB3","unstructured":"I. Ajzen, M. Fishbein, Understanding Attitude and Predicting Social Behavior, Prentice-Hall, Englewood Cliffs, NJ, 1980."},{"key":"10.1016\/S0378-7206(01)00127-6_BIB4","unstructured":"I. Ajzen, Attitudes, Personality, and Behavior, Dorsey, Chicago, 1988."},{"key":"10.1016\/S0378-7206(01)00127-6_BIB5","doi-asserted-by":"crossref","first-page":"38","DOI":"10.2307\/1251788","article-title":"Interactive home shopping: consumer, retailer, and manufacturer incentives to participate in electronic marketplaces","volume":"61","author":"Alba","year":"1997","journal-title":"Journal of Marketing"},{"issue":"4","key":"10.1016\/S0378-7206(01)00127-6_BIB6","first-page":"22","article-title":"Marketing on the Internet","volume":"2","author":"Anderson","year":"1996","journal-title":"Information Strategy: The Executive\u2019s Journal"},{"issue":"1","key":"10.1016\/S0378-7206(01)00127-6_BIB7","doi-asserted-by":"crossref","first-page":"74","DOI":"10.1007\/BF02723327","article-title":"On the evaluation of structural equation models","volume":"16","author":"Bagozzi","year":"1988","journal-title":"Journal of Academy of Marketing Science"},{"issue":"4","key":"10.1016\/S0378-7206(01)00127-6_BIB8","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1080\/07421222.1995.11518058","article-title":"InterShop: enhancing the vendor\/customer dialectic in electronic shopping","volume":"11","author":"Baty","year":"1995","journal-title":"Journal of Management Information Systems"},{"issue":"12","key":"10.1016\/S0378-7206(01)00127-6_BIB9","doi-asserted-by":"crossref","first-page":"32","DOI":"10.1145\/322796.322805","article-title":"Predictors of online buying behavior","volume":"42","author":"Bellman","year":"1999","journal-title":"Communications of the ACM"},{"key":"10.1016\/S0378-7206(01)00127-6_BIB10","doi-asserted-by":"crossref","first-page":"238","DOI":"10.1037\/0033-2909.107.2.238","article-title":"Comparative fit indexes in structural models","volume":"107","author":"Bentler","year":"1990","journal-title":"Psychological Bulletin"},{"key":"10.1016\/S0378-7206(01)00127-6_BIB11","doi-asserted-by":"crossref","first-page":"400","DOI":"10.1037\/0033-2909.112.3.400","article-title":"On the fit of models to covariances and methodology to the bulletin","volume":"112","author":"Bentler","year":"1992","journal-title":"Psychological Bulletin"},{"key":"10.1016\/S0378-7206(01)00127-6_BIB12","doi-asserted-by":"crossref","first-page":"280","DOI":"10.1086\/209112","article-title":"Cognitive processes used by survey respondents to answer behavioral frequency questions","volume":"14","author":"Blair","year":"1987","journal-title":"Journal of Consumer Research"},{"key":"10.1016\/S0378-7206(01)00127-6_BIB13","unstructured":"B.M. Byrne, Structural Equation Modeling with LISREL, PRELIS, and SIMPLIS: Basic Concepts, Applications, and Programming, Lawrence Erlbaum Associates Inc., Mahwah, NJ, 1998."},{"key":"10.1016\/S0378-7206(01)00127-6_BIB14","unstructured":"R. Clarke, The willingness of net-consumers to pay: a lack-of-progress report, Working paper, Australian National University, available at http:\/\/www.anu.edu.au\/people\/roger.clarke\/ec\/willpay.html, 1999."},{"issue":"1","key":"10.1016\/S0378-7206(01)00127-6_BIB15","doi-asserted-by":"crossref","first-page":"103","DOI":"10.1080\/10864415.1999.11518359","article-title":"A customer resource life cycle interpretation of the impact of the World Wide Web on competitiveness: expectations and achievements","volume":"4","author":"Consalves","year":"1999","journal-title":"International Journal of Electronic Commerce"},{"key":"10.1016\/S0378-7206(01)00127-6_BIB16","first-page":"42","article-title":"The urban in-home shopper: socioeconomic and attitudinal characteristics","volume":"49","author":"Cunningham","year":"1973","journal-title":"Journal of Retailing"},{"key":"10.1016\/S0378-7206(01)00127-6_BIB17","unstructured":"F.D. Davis, A technology acceptance model for empirically testing new end-user information systems: theory and results, Doctoral dissertation, MIT Sloan School of Management, Cambridge, MA, 1986."},{"issue":"3","key":"10.1016\/S0378-7206(01)00127-6_BIB18","doi-asserted-by":"crossref","first-page":"319","DOI":"10.2307\/249008","article-title":"Perceived usefulness perceived ease of use and user acceptance of information technology","volume":"13","author":"Davis","year":"1989","journal-title":"MIS Quarterly"},{"issue":"8","key":"10.1016\/S0378-7206(01)00127-6_BIB19","doi-asserted-by":"crossref","first-page":"982","DOI":"10.1287\/mnsc.35.8.982","article-title":"User acceptance of computer technology: a comparison of two theoretical models","volume":"35","author":"Davis","year":"1989","journal-title":"Management Sciences"},{"issue":"3","key":"10.1016\/S0378-7206(01)00127-6_BIB20","first-page":"36","article-title":"Internet for market researchers","volume":"17","author":"DeVille","year":"1995","journal-title":"Marketing Research: A Magazine of Management & Applications"},{"key":"10.1016\/S0378-7206(01)00127-6_BIB21","unstructured":"S.J. Dillard, PC users\u2019 intentions to adopt online shopping (computer services, videotex shopping), Doctoral dissertation, The Florida State University, 1992."},{"issue":"1","key":"10.1016\/S0378-7206(01)00127-6_BIB22","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1016\/S0378-7206(98)00101-3","article-title":"Extending the technology acceptance model with task-technology fit constructs","volume":"36","author":"Dishaw","year":"1999","journal-title":"Information & Management"},{"issue":"1\u20137","key":"10.1016\/S0378-7206(01)00127-6_BIB23","doi-asserted-by":"crossref","first-page":"629","DOI":"10.1016\/S0169-7552(98)00028-2","article-title":"Using perceived ease of use and perceived usefulness to predict acceptance of the World Wide Web","volume":"30","author":"Fenech","year":"1998","journal-title":"Computer Networks & ISDN Systems"},{"issue":"4","key":"10.1016\/S0378-7206(01)00127-6_BIB24","doi-asserted-by":"crossref","first-page":"389","DOI":"10.2307\/249720","article-title":"Gender differences in the perception and use of e-mail: an extension to the technology acceptance model","volume":"21","author":"Gefen","year":"1997","journal-title":"MIS Quarterly"},{"key":"10.1016\/S0378-7206(01)00127-6_BIB25","doi-asserted-by":"crossref","first-page":"40","DOI":"10.2307\/1249818","article-title":"A profile of urban in-home shoppers","volume":"34","author":"Gillette","year":"1970","journal-title":"Journal of Marketing"},{"issue":"2","key":"10.1016\/S0378-7206(01)00127-6_BIB26","doi-asserted-by":"crossref","first-page":"89","DOI":"10.1080\/10864415.1996.11518284","article-title":"The Web\u2019s impact on selling techniques: historical perspective and early observations","volume":"1","author":"Gogan","year":"1997","journal-title":"International Journal of Electronic Commerce"},{"issue":"12","key":"10.1016\/S0378-7206(01)00127-6_BIB27","doi-asserted-by":"crossref","first-page":"1827","DOI":"10.1287\/mnsc.41.12.1827","article-title":"Understanding user evaluations of information systems","volume":"41","author":"Goodhue","year":"1995","journal-title":"Management Science"},{"issue":"1","key":"10.1016\/S0378-7206(01)00127-6_BIB28","doi-asserted-by":"crossref","first-page":"105","DOI":"10.1111\/j.1540-5915.1998.tb01346.x","article-title":"Development and measurement validity of a task-technology fit instrument for user evaluations of information systems","volume":"29","author":"Goodhue","year":"1998","journal-title":"Decision Sciences"},{"issue":"2","key":"10.1016\/S0378-7206(01)00127-6_BIB29","doi-asserted-by":"crossref","first-page":"91","DOI":"10.1080\/07421222.1999.11518247","article-title":"Examining the technology acceptance model using physician acceptance of telemedicine technology","volume":"16","author":"Hu","year":"1999","journal-title":"Journal of Management Information Systems"},{"issue":"3","key":"10.1016\/S0378-7206(01)00127-6_BIB30","doi-asserted-by":"crossref","first-page":"123","DOI":"10.1016\/S0378-7206(99)00044-0","article-title":"The content and design of Web sites: an empirical study","volume":"37","author":"Huizingh","year":"2000","journal-title":"Information & Management"},{"key":"10.1016\/S0378-7206(01)00127-6_BIB31","unstructured":"H.S. Huang, Diffusion of online shopping, Doctoral dissertation, California State University, Fresno, 1998."},{"issue":"6","key":"10.1016\/S0378-7206(01)00127-6_BIB32","first-page":"57","article-title":"Net profit now","volume":"44","author":"Janal","year":"1997","journal-title":"Success"},{"issue":"2","key":"10.1016\/S0378-7206(01)00127-6_BIB33","first-page":"58","article-title":"Consumer reactions to electronic shopping on the World Wide Web","volume":"1","author":"Jarvenpaa","year":"1997","journal-title":"International Journal of Electronic Commerce"},{"key":"10.1016\/S0378-7206(01)00127-6_BIB34","doi-asserted-by":"crossref","unstructured":"S.L. Jarvenpaa, N. Tractinsky, L. Saarinen, Consumer trust in an Internet store: a cross-cultural validation, Journal of Computer Mediated Communication 5 (2), available at http:\/\/www.ascusc.org\/jcmc\/vol5\/issue2\/jarvenpaa.html, 1999.","DOI":"10.1111\/j.1083-6101.1999.tb00337.x"},{"issue":"4","key":"10.1016\/S0378-7206(01)00127-6_BIB35","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1080\/10864415.1999.11518348","article-title":"Explaining cybermediation: an organizational analysis of electronic retailing","volume":"3","author":"Jin","year":"1999","journal-title":"International Journal of Electronic Commerce"},{"key":"10.1016\/S0378-7206(01)00127-6_BIB36","unstructured":"K.G. Joreskog, Testing structural equation models, in: K.A. Bollen, J.S. Long (Eds.), Testing Structural Equation Models, Sage, Newbury Park, CA, 1993, pp. 294\u2013316."},{"issue":"1","key":"10.1016\/S0378-7206(01)00127-6_BIB37","first-page":"15","article-title":"Responding to privacy concerns of consumers","volume":"18","author":"Kakalik","year":"1996","journal-title":"Review of Business"},{"issue":"2","key":"10.1016\/S0378-7206(01)00127-6_BIB38","doi-asserted-by":"crossref","first-page":"183","DOI":"10.2307\/249751","article-title":"Information technology adoption across time: a cross-sectional comparison of pre-adoption and post-adoption beliefs","volume":"23","author":"Karahanna","year":"1999","journal-title":"MIS Quarterly"},{"issue":"1","key":"10.1016\/S0378-7206(01)00127-6_BIB39","doi-asserted-by":"crossref","first-page":"23","DOI":"10.1016\/S0378-7206(00)00049-5","article-title":"Exploring the factors associated with Web site success in the context of electronic commerce","volume":"38","author":"Liu","year":"2000","journal-title":"Information & Management"},{"issue":"7","key":"10.1016\/S0378-7206(01)00127-6_BIB40","doi-asserted-by":"crossref","first-page":"81","DOI":"10.1145\/278476.278491","article-title":"Electronic shopping","volume":"41","author":"Lohse","year":"1998","journal-title":"Communications of the ACM"},{"key":"10.1016\/S0378-7206(01)00127-6_BIB41","doi-asserted-by":"crossref","first-page":"130","DOI":"10.1037\/1082-989X.1.2.130","article-title":"Power analysis and determination of sample size for covariance structure modeling","volume":"1","author":"MacCallum","year":"1996","journal-title":"Psychological Methods"},{"issue":"2","key":"10.1016\/S0378-7206(01)00127-6_BIB42","doi-asserted-by":"crossref","first-page":"346","DOI":"10.1111\/j.1745-6606.1997.tb00395.x","article-title":"The nature and social uses of the Internet: a qualitative investigation","volume":"31","author":"Maignan","year":"1997","journal-title":"Journal of Consumer Affairs"},{"issue":"3","key":"10.1016\/S0378-7206(01)00127-6_BIB43","doi-asserted-by":"crossref","first-page":"192","DOI":"10.1287\/isre.2.3.192","article-title":"Development of an instrument to measure the perceptions of adopting an information technology innovation","volume":"2","author":"Moore","year":"1991","journal-title":"Information System Research"},{"key":"10.1016\/S0378-7206(01)00127-6_BIB44","doi-asserted-by":"crossref","unstructured":"G.C. Moore, I. Benbasat, Integrating diffusion of innovations and theory of reasoned action models to predict utilization of information technology by end-users, in: K. Kautz, J. Pries-Heje (Eds.), Diffusion and Adoption of Information Technology, Chapman & Hall, London, 1996, pp. 132\u2013146.","DOI":"10.1007\/978-0-387-34982-4_10"},{"key":"10.1016\/S0378-7206(01)00127-6_BIB45","unstructured":"J. Muller, Attention, K-Mart clickers, Business Week 3681 (2000) EB120."},{"key":"10.1016\/S0378-7206(01)00127-6_BIB46","unstructured":"J. Nielsen, How users read on the Web? Useit.com, May, available at http:\/\/www.useit.com\/alertbox\/9605.html, 1996."},{"key":"10.1016\/S0378-7206(01)00127-6_BIB47","unstructured":"J. Nielsen, The Web usage paradox: why do people use something this bad? Useit.com, available at http:\/\/www.useit.com\/alertbox\/980809.html, 1998."},{"issue":"7\u201311","key":"10.1016\/S0378-7206(01)00127-6_BIB48","doi-asserted-by":"crossref","first-page":"1481","DOI":"10.1016\/0169-7552(96)00041-4","article-title":"Business on the Web: strategies and economics","volume":"28","author":"Pant","year":"1996","journal-title":"Computer Networks and ISDN Systems"},{"key":"10.1016\/S0378-7206(01)00127-6_BIB49","unstructured":"J. Papows, Enterprise.com, Harper Collins Publishers, New York, 1998, p. 151."},{"key":"10.1016\/S0378-7206(01)00127-6_BIB50","doi-asserted-by":"crossref","first-page":"62","DOI":"10.2307\/1250870","article-title":"A profile of urban in-home shoppers: the other half","volume":"36","author":"Peters","year":"1972","journal-title":"Journal of Marketing"},{"issue":"4","key":"10.1016\/S0378-7206(01)00127-6_BIB51","doi-asserted-by":"crossref","first-page":"329","DOI":"10.1177\/0092070397254005","article-title":"Exploring the implications of the Internet for consumer marketing","volume":"25","author":"Peterson","year":"1997","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"1","key":"10.1016\/S0378-7206(01)00127-6_BIB52","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1016\/S0378-7206(98)00079-2","article-title":"An exploratory study of small business Internet commerce issues","volume":"35","author":"Poon","year":"1999","journal-title":"Information & Management"},{"key":"10.1016\/S0378-7206(01)00127-6_BIB53","unstructured":"E.M. Rogers, The Diffusion of Innovation, 1st Edition, Free Press, New York, 1962."},{"key":"10.1016\/S0378-7206(01)00127-6_BIB54","unstructured":"E.M. Rogers, The Diffusion of Innovation, 3rd Edition, Free Press, New York, 1983."},{"key":"10.1016\/S0378-7206(01)00127-6_BIB55","unstructured":"E.M. Rogers, The Diffusion of Innovation, 4th Edition, Free Press, New York, 1995."},{"issue":"11\u201316","key":"10.1016\/S0378-7206(01)00127-6_BIB56","doi-asserted-by":"crossref","first-page":"1667","DOI":"10.1016\/S1389-1286(99)00015-8","article-title":"Improving Web information systems with navigational patterns","volume":"31","author":"Rossi","year":"1999","journal-title":"Computer Networks"},{"issue":"4","key":"10.1016\/S0378-7206(01)00127-6_BIB57","doi-asserted-by":"crossref","first-page":"517","DOI":"10.2307\/249590","article-title":"Re-examining perceived ease of use and usefulness: a confirmatory factor analysis","volume":"17","author":"Sagars","year":"1993","journal-title":"MIS Quarterly"},{"issue":"9","key":"10.1016\/S0378-7206(01)00127-6_BIB58","first-page":"16","article-title":"Privacy and security on the Internet","volume":"136","author":"Seldon","year":"1997","journal-title":"Trusts & Estates"},{"key":"10.1016\/S0378-7206(01)00127-6_BIB59","doi-asserted-by":"crossref","unstructured":"C.B. Smith, Casting the net: surveying and Internet population, Journal of Computer Mediated Communication 3 (1), available at http:\/\/www.ascusc.org\/jcmc\/vol3\/issue1\/smith.html, 1997.","DOI":"10.1111\/j.1083-6101.1997.tb00064.x"},{"issue":"2","key":"10.1016\/S0378-7206(01)00127-6_BIB60","doi-asserted-by":"crossref","first-page":"29","DOI":"10.1080\/10864415.1997.11518307","article-title":"A classification of Internet retail store","volume":"2","author":"Spiller","year":"1997","journal-title":"International Journal of Electronic Commerce"},{"key":"10.1016\/S0378-7206(01)00127-6_BIB61","unstructured":"T.J. Strader, A.R. Hendrickson, A framework for the analysis of electronic market success, in: Proceedings of the AIS American Conference, 1998, pp. 360\u2013362."},{"issue":"1","key":"10.1016\/S0378-7206(01)00127-6_BIB62","doi-asserted-by":"crossref","first-page":"28","DOI":"10.1109\/TEM.1982.6447463","article-title":"Innovation characteristics and innovation adoption\u2013implementation: a meta-analysis of findings","volume":"29","author":"Tornatzky","year":"1982","journal-title":"IEEE Transactions on Engineering Management"},{"issue":"2","key":"10.1016\/S0378-7206(01)00127-6_BIB63","doi-asserted-by":"crossref","first-page":"186","DOI":"10.1287\/mnsc.46.2.186.11926","article-title":"A theoretical extension of the technology acceptance model: four longitudinal field studies","volume":"46","author":"Venkatesh","year":"2000","journal-title":"Management Science"},{"issue":"1","key":"10.1016\/S0378-7206(01)00127-6_BIB64","doi-asserted-by":"crossref","first-page":"15","DOI":"10.1016\/S0378-7206(00)00048-3","article-title":"Opportunities to enhance a commercial Web site","volume":"38","author":"Wan","year":"2000","journal-title":"Information & Management"},{"issue":"2","key":"10.1016\/S0378-7206(01)00127-6_BIB65","doi-asserted-by":"crossref","first-page":"201","DOI":"10.2307\/249576","article-title":"Microcomputer playfulness: development of a measurement with workplace implications","volume":"16","author":"Webster","year":"1992","journal-title":"MIS Quarterly"},{"key":"10.1016\/S0378-7206(01)00127-6_BIB66","doi-asserted-by":"crossref","unstructured":"J.C. Westland, G. Au, A comparison of shopping experiences across three competing digital retailing interfaces, International Journal of Electronic Commerce 2 (2) (1997\u20131998) 57\u201370.","DOI":"10.1080\/10864415.1997.11518308"},{"key":"10.1016\/S0378-7206(01)00127-6_BIB67","unstructured":"M. Yesil, Creating the Virtual Store: Taking Your Web Site from Browsing to Buying, Wiley, New York, 1997, Chapter 1, p. 10."},{"key":"10.1016\/S0378-7206(01)00127-6_BIB68","unstructured":"G. Zaltman, R. Stiff, Theory of diffusion, in: S. Ward, T.S. Robertson (Eds.), Consumer Behavior: Theoretical Sources, Prentice-Hall, Englewood Cliffs, NJ, pp. 416\u2013468."}],"container-title":["Information & Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0378720601001276?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0378720601001276?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2019,4,11]],"date-time":"2019-04-11T06:53:30Z","timestamp":1554965610000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0378720601001276"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2002,9]]},"references-count":68,"journal-issue":{"issue":"8","published-print":{"date-parts":[[2002,9]]}},"alternative-id":["S0378720601001276"],"URL":"https:\/\/doi.org\/10.1016\/s0378-7206(01)00127-6","relation":{},"ISSN":["0378-7206"],"issn-type":[{"value":"0378-7206","type":"print"}],"subject":[],"published":{"date-parts":[[2002,9]]}}}