{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,9]],"date-time":"2026-07-09T17:56:02Z","timestamp":1783619762529,"version":"3.55.0"},"reference-count":34,"publisher":"Elsevier BV","issue":"7","license":[{"start":{"date-parts":[[2003,8,1]],"date-time":"2003-08-01T00:00:00Z","timestamp":1059696000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information & Management"],"published-print":{"date-parts":[[2003,8]]},"DOI":"10.1016\/s0378-7206(02)00096-4","type":"journal-article","created":{"date-parts":[[2002,11,11]],"date-time":"2002-11-11T20:45:22Z","timestamp":1037047522000},"page":"677-690","source":"Crossref","is-referenced-by-count":72,"title":["The impact of software process improvement on quality: in theory and practice"],"prefix":"10.1016","volume":"40","author":[{"given":"Noushin","family":"Ashrafi","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"78","reference":[{"key":"10.1016\/S0378-7206(02)00096-4_BIB1","doi-asserted-by":"crossref","unstructured":"S.R. Bailey, A.J. Donnell, R.M. Hough, Process Control (ISO 9000) and Process Improvement (APEX) in the Transmission Systems Business Unit, AT & T Technical Journal (1994) 17\u201325.","DOI":"10.1002\/j.1538-7305.1994.tb00566.x"},{"key":"10.1016\/S0378-7206(02)00096-4_BIB2","unstructured":"R.C. Bamford, W.J. Deibler, When the CMM meets ISO 9001, cross-talk, The Journal of Defense Software Engineering (1998) 3\u20138."},{"issue":"10","key":"10.1016\/S0378-7206(02)00096-4_BIB3","doi-asserted-by":"crossref","first-page":"68","DOI":"10.1109\/2.237455","article-title":"Comparing and contrasting ISO 9001 and the SEI capability maturity models","volume":"26","author":"Bamford","year":"1993","journal-title":"IEEE Computers"},{"key":"10.1016\/S0378-7206(02)00096-4_BIB4","unstructured":"CMM-CMU\/SEI-93-TR-25, Key Practices of the Capability Maturity Model, Version 1.1, Carnegie Mellon University, Pittsburg, 1993, pp. 0\u201311."},{"key":"10.1016\/S0378-7206(02)00096-4_BIB5","unstructured":"W.E. Deming, Quality, Productivity, and Competitive Position, MIT Center for Advanced Engineering Study, Cambridge, MA, 1982."},{"issue":"6","key":"10.1016\/S0378-7206(02)00096-4_BIB6","doi-asserted-by":"crossref","first-page":"541","DOI":"10.1109\/32.852742","article-title":"Validating the ISO\/IEC 15504 measure of software requirements analysis process capability","volume":"26","author":"Emam","year":"2000","journal-title":"IEEE Transactions on Software Engineering"},{"key":"10.1016\/S0378-7206(02)00096-4_BIB7","unstructured":"M.W. Evans, J. Marciniak, Software Quality Assurance and Management, Wiley, New York, NY, 1987."},{"key":"10.1016\/S0378-7206(02)00096-4_BIB8","doi-asserted-by":"crossref","first-page":"291","DOI":"10.1016\/0378-7206(91)90005-M","article-title":"Selecting a requirement determination methodology-contingency approach revisited","volume":"21","author":"Fazlollahi","year":"1991","journal-title":"Information and Management"},{"key":"10.1016\/S0378-7206(02)00096-4_BIB9","unstructured":"R. Fournier, Practical Guide to Structured System Development and Maintenance, Prentice-Hall, Englewood Cliffs, NJ, 1991, Chapter 13, pp. 316\u2013322."},{"key":"10.1016\/S0378-7206(02)00096-4_BIB10","unstructured":"D. Garvin, What Does \u201cProduct Quality\u201d Really Means?, Sloan Management Review, 1998, pp. 25\u201345."},{"key":"10.1016\/S0378-7206(02)00096-4_BIB11","unstructured":"T. Gilb, Principals of Software Engineering Management, Addison-Wesley, Reading, MA, 1987."},{"issue":"4","key":"10.1016\/S0378-7206(02)00096-4_BIB12","doi-asserted-by":"crossref","first-page":"451","DOI":"10.1287\/mnsc.46.4.451.12056","article-title":"Effects of maturity on quality, cycle time, and effort in software product development","volume":"46","author":"Harter","year":"2000","journal-title":"Management Science"},{"issue":"6","key":"10.1016\/S0378-7206(02)00096-4_BIB13","doi-asserted-by":"crossref","first-page":"30","DOI":"10.1145\/255656.255692","article-title":"Software quality and the capability maturity model","volume":"40","author":"Herbsleb","year":"1997","journal-title":"Communications of ACM"},{"key":"10.1016\/S0378-7206(02)00096-4_BIB14","doi-asserted-by":"crossref","unstructured":"W.S. Humphrey, Managing the Software Process, Addison Wesley, Reading, MA, 1989.","DOI":"10.21236\/ADA469159"},{"key":"10.1016\/S0378-7206(02)00096-4_BIB15","unstructured":"J. Ingalbe, D. Shoemaker, V. Jovanovic, A MetaModel for Capability Maturity Model for Software, in: Proceedings of the AIS, August 2001."},{"issue":"1","key":"10.1016\/S0378-7206(02)00096-4_BIB16","doi-asserted-by":"crossref","first-page":"95","DOI":"10.1109\/2.481498","article-title":"The economics of software process improvement","volume":"29","author":"Jones","year":"1996","journal-title":"IEEE Computer"},{"key":"10.1016\/S0378-7206(02)00096-4_BIB17","unstructured":"J.M. Juran, F.M. Gryna, Quality Planning and Analysis, McGraw-Hill, New York, 1993."},{"key":"10.1016\/S0378-7206(02)00096-4_BIB18","doi-asserted-by":"crossref","unstructured":"R. Kehoe, A. Jarvis, ISO 9000-3: A Tool for Software Product and Process Improvement, New York, 1996.","DOI":"10.1007\/978-1-4612-0725-2_25"},{"issue":"1","key":"10.1016\/S0378-7206(02)00096-4_BIB19","doi-asserted-by":"crossref","first-page":"12","DOI":"10.1109\/52.476281","article-title":"Software quality: the elusive target","volume":"13","author":"Kitchenham","year":"1996","journal-title":"IEEE Software"},{"issue":"3","key":"10.1016\/S0378-7206(02)00096-4_BIB20","doi-asserted-by":"crossref","first-page":"145","DOI":"10.1007\/BF00678580","article-title":"Relating the spice framework and SEI approach to software process assessment","volume":"5","author":"Kitson","year":"1996","journal-title":"Software Quality Journal"},{"issue":"6","key":"10.1016\/S0378-7206(02)00096-4_BIB21","first-page":"754","article-title":"An empirical analysis of productivity and quality in software product","volume":"46","author":"Krishan","year":"2000","journal-title":"Management Science"},{"issue":"6","key":"10.1016\/S0378-7206(02)00096-4_BIB22","doi-asserted-by":"crossref","first-page":"800","DOI":"10.1109\/32.824401","article-title":"Measuring process consistency: implications for reducing software defects","volume":"25","author":"Krishan","year":"1999","journal-title":"IEEE Transactions on Software Engineering"},{"key":"10.1016\/S0378-7206(02)00096-4_BIB23","unstructured":"J.A. McCall, et al. Factors in Software Quality, RADC-TR-77-369, 13441-5700, Rome Air Development Center, Griffiss Air Force Bas, NY, November 1977, pp. 1\u20133."},{"issue":"4","key":"10.1016\/S0378-7206(02)00096-4_BIB24","doi-asserted-by":"crossref","first-page":"738","DOI":"10.1145\/242223.242288","article-title":"Strategic directions in software quality","volume":"28","author":"Osterweil","year":"1996","journal-title":"ACM Computing Surveys"},{"issue":"1","key":"10.1016\/S0378-7206(02)00096-4_BIB25","doi-asserted-by":"crossref","first-page":"74","DOI":"10.1109\/52.363163","article-title":"How ISO 9001 compares with the CMM","volume":"12","author":"Paulk","year":"1995","journal-title":"IEEE Software"},{"key":"10.1016\/S0378-7206(02)00096-4_BIB26","doi-asserted-by":"crossref","first-page":"251","DOI":"10.1016\/0378-7206(95)00028-0","article-title":"Total quality management: are information systems managers ready?","volume":"29","author":"Pearson","year":"1995","journal-title":"Information and Management"},{"key":"10.1016\/S0378-7206(02)00096-4_BIB27","unstructured":"W.E. Perry, Quality Assurance for Information Systems: Methods, Tools, and Techniques, QED Technical Publishing Company, Wellesley, MA, 1991."},{"issue":"5","key":"10.1016\/S0378-7206(02)00096-4_BIB28","doi-asserted-by":"crossref","first-page":"109","DOI":"10.1109\/MS.1996.476298","article-title":"Does organizational maturity improve quality?","volume":"13","author":"Pfleeger","year":"1996","journal-title":"IEEE Software"},{"key":"10.1016\/S0378-7206(02)00096-4_BIB29","doi-asserted-by":"crossref","first-page":"277","DOI":"10.1016\/0378-7206(95)00032-2","article-title":"Managing software quality in a very large development project","volume":"29","author":"Phan","year":"1995","journal-title":"Information and Management"},{"key":"10.1016\/S0378-7206(02)00096-4_BIB30","unstructured":"R.S. Pressman, Software Engineering: A Beginner\u2019s Guide, McGraw Hill, New York, 1988."},{"issue":"16","key":"10.1016\/S0378-7206(02)00096-4_BIB31","doi-asserted-by":"crossref","first-page":"16","DOI":"10.1109\/52.536453","article-title":"Software process perceptions","volume":"13","author":"Pressman","year":"1996","journal-title":"IEEE Software"},{"key":"10.1016\/S0378-7206(02)00096-4_BIB32","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1007\/BF02420941","article-title":"Frameworks for quality software process: SEI capability maturity model versus ISO 9000","volume":"5","author":"Saiedian","year":"1996","journal-title":"Software Quality Journal"},{"key":"10.1016\/S0378-7206(02)00096-4_BIB33","doi-asserted-by":"crossref","unstructured":"S.A. Sheard, The frameworks quagmire, cross-talk, The Journal of Defense Software Engineering (1997) 1\u20138.","DOI":"10.1002\/j.2334-5837.1997.tb02242.x"},{"issue":"6","key":"10.1016\/S0378-7206(02)00096-4_BIB34","doi-asserted-by":"crossref","first-page":"267","DOI":"10.1016\/S0378-7206(97)00019-0","article-title":"ISO 9000 versus CMM: standardization and certification of IS development","volume":"32","author":"Van der Pijla","year":"1977","journal-title":"Information and Management"}],"container-title":["Information & Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0378720602000964?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0378720602000964?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2020,3,11]],"date-time":"2020-03-11T08:06:20Z","timestamp":1583913980000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0378720602000964"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2003,8]]},"references-count":34,"journal-issue":{"issue":"7","published-print":{"date-parts":[[2003,8]]}},"alternative-id":["S0378720602000964"],"URL":"https:\/\/doi.org\/10.1016\/s0378-7206(02)00096-4","relation":{},"ISSN":["0378-7206"],"issn-type":[{"value":"0378-7206","type":"print"}],"subject":[],"published":{"date-parts":[[2003,8]]}}}