{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,23]],"date-time":"2026-03-23T10:46:49Z","timestamp":1774262809608,"version":"3.50.1"},"reference-count":28,"publisher":"Elsevier BV","issue":"2","license":[{"start":{"date-parts":[[1996,11,1]],"date-time":"1996-11-01T00:00:00Z","timestamp":846806400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information & Management"],"published-print":{"date-parts":[[1996,11]]},"DOI":"10.1016\/s0378-7206(96)01075-0","type":"journal-article","created":{"date-parts":[[2002,7,25]],"date-time":"2002-07-25T18:21:21Z","timestamp":1027621281000},"page":"103-118","source":"Crossref","is-referenced-by-count":148,"title":["An expanded instrument for evaluating information system success"],"prefix":"10.1016","volume":"31","author":[{"given":"Timo","family":"Saarinen","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"78","reference":[{"key":"10.1016\/S0378-7206(96)01075-0_BIB1","series-title":"Proceedings of the Tenth International Conference on Information Systems","first-page":"315","article-title":"Assessing the Value of Information: Problems and Approaches","author":"Ahituv","year":"1989"},{"issue":"5","key":"10.1016\/S0378-7206(96)01075-0_BIB2","doi-asserted-by":"crossref","first-page":"519","DOI":"10.1287\/mnsc.29.5.530","article-title":"Development of a Tool for Measuring and Analyzing Computer User Satisfaction","volume":"29","author":"Bailey","year":"1983","journal-title":"Management Science"},{"issue":"4","key":"10.1016\/S0378-7206(96)01075-0_BIB3","doi-asserted-by":"crossref","first-page":"44","DOI":"10.1080\/07421222.1988.11517807","article-title":"A Short-form Measure of UIS: A Psychometric Evaluation and Notes of Use","volume":"4","author":"Baroudi","year":"1988","journal-title":"Journal of Management Information Systems"},{"key":"10.1016\/S0378-7206(96)01075-0_BIB4","first-page":"149","article-title":"Conversations on \u201cWhy Information Systems Fail and What Can Be Done About It\u201d","volume":"1","author":"Cerveny","year":"1985","journal-title":"Systems, Objectives, Solutions"},{"key":"10.1016\/S0378-7206(96)01075-0_BIB5","article-title":"A Criticism of Information Systems Research Employing \u201cUser Satisfaction\u201d","author":"Chismar","year":"1985"},{"key":"10.1016\/S0378-7206(96)01075-0_BIB6","doi-asserted-by":"crossref","first-page":"64","DOI":"10.2307\/3150876","article-title":"A Paradigm for Developing Better Measures of Marketing Constructs","volume":"14","author":"Churchill","year":"1979","journal-title":"J. Marketing Research"},{"key":"10.1016\/S0378-7206(96)01075-0_BIB7","doi-asserted-by":"crossref","first-page":"297","DOI":"10.1007\/BF02310555","article-title":"Coefficient Alpha and Internal Structure of Tests","volume":"16","author":"Cronbach","year":"1951","journal-title":"Psycometrica"},{"issue":"1","key":"10.1016\/S0378-7206(96)01075-0_BIB8","doi-asserted-by":"crossref","first-page":"60","DOI":"10.1287\/isre.3.1.60","article-title":"Information Systems Success: The Quest for the Dependent Variable","volume":"3","author":"DeLone","year":"1992","journal-title":"Information Systems Research"},{"key":"10.1016\/S0378-7206(96)01075-0_BIB9","doi-asserted-by":"crossref","first-page":"259","DOI":"10.2307\/248851","article-title":"The Measurement of End User Computing Satisfaction","author":"Doll","year":"1988","journal-title":"MIS Quarterly"},{"issue":"3","key":"10.1016\/S0378-7206(96)01075-0_BIB10","doi-asserted-by":"crossref","first-page":"419","DOI":"10.1111\/j.1540-5915.1989.tb01558.x","article-title":"Some Cautions on the Measurement of User Information Satisfaction","volume":"20","author":"Galetta","year":"1989","journal-title":"Decision Sciences"},{"key":"10.1016\/S0378-7206(96)01075-0_BIB11","article-title":"Implementing Model Oriented Decision Support Systems","author":"Kivij\u00e4rvi","year":"1987"},{"key":"10.1016\/S0378-7206(96)01075-0_BIB12","series-title":"International Conference on Information Systems","first-page":"57","article-title":"User Information Satisfaction (UIS) Reconsidered: An Information System as the Antecedent of UIS","author":"Iivari","year":"1987"},{"issue":"10","key":"10.1016\/S0378-7206(96)01075-0_BIB13","doi-asserted-by":"crossref","first-page":"785","DOI":"10.1145\/358413.358430","article-title":"The Measurement of User Information Satisfaction","volume":"26","author":"Ives","year":"1983","journal-title":"Communications of the ACM"},{"key":"10.1016\/S0378-7206(96)01075-0_BIB14","series-title":"Implementation \u2014 the Key to Successful Information Systems","author":"Lucas","year":"1981"},{"key":"10.1016\/S0378-7206(96)01075-0_BIB15","first-page":"257","article-title":"Information Systems Failures \u2014 a Survey and Classification of the Empirical Literature","volume":"4","author":"Lyytinen","year":"1987","journal-title":"Oxford Surveys in Information Technology"},{"issue":"1","key":"10.1016\/S0378-7206(96)01075-0_BIB16","doi-asserted-by":"crossref","first-page":"76","DOI":"10.1287\/mnsc.36.1.76","article-title":"A Theoretical Assessment of the User-Satisfaction Construct in Information Systems Research","volume":"36","author":"Melone","year":"1990","journal-title":"Management Science"},{"key":"10.1016\/S0378-7206(96)01075-0_BIB17","series-title":"Proceedings of the Tenth International Conference on Information Systems","first-page":"273","article-title":"Information Systems Effectiveness: The Fit Between Business Needs and System Capabilities","author":"Miller","year":"1989"},{"key":"10.1016\/S0378-7206(96)01075-0_BIB18","series-title":"Palveluorganisaation kehitt\u00e4minen ja tietotekniikka","author":"M\u00e4kelin","year":"1989"},{"key":"10.1016\/S0378-7206(96)01075-0_BIB19","series-title":"Psychometric Theory","author":"Nunnally","year":"1978"},{"key":"10.1016\/S0378-7206(96)01075-0_BIB20","article-title":"Measurement of Computer User Satisfaction","author":"Pearson","year":"1977"},{"key":"10.1016\/S0378-7206(96)01075-0_BIB21","doi-asserted-by":"crossref","first-page":"6","DOI":"10.2307\/3150868","article-title":"Reliability: A Review of Psychometric Basics and Recent Marketing Practices","volume":"14","author":"Peters","year":"1979","journal-title":"Journal of Marketing Research"},{"key":"10.1016\/S0378-7206(96)01075-0_BIB22","doi-asserted-by":"crossref","first-page":"183","DOI":"10.1016\/0378-7206(90)90004-2","article-title":"System Development Methodology and Project Success: An Empirical Assessment of Situational Approaches","volume":"19","author":"Saarinen","year":"1990","journal-title":"Information and Management"},{"key":"10.1016\/S0378-7206(96)01075-0_BIB23","series-title":"Success of Information Systems in Large Finnish Organizations","author":"Saarinen","year":"1989"},{"issue":"5","key":"10.1016\/S0378-7206(96)01075-0_BIB24","doi-asserted-by":"crossref","first-page":"266","DOI":"10.1016\/0963-8687(92)90016-P","article-title":"Process and Product Success in Information Systems Development","volume":"1","author":"Saarinen","year":"1992","journal-title":"Journal of Strategic Information Systems"},{"issue":"4","key":"10.1016\/S0378-7206(96)01075-0_BIB25","doi-asserted-by":"crossref","first-page":"283","DOI":"10.1057\/ejis.1993.39","article-title":"Managing the Risks of Information Systems Implementation","volume":"2","author":"Saarinen","year":"1992","journal-title":"European Journal of Information Systems"},{"issue":"2","key":"10.1016\/S0378-7206(96)01075-0_BIB26","doi-asserted-by":"crossref","first-page":"187","DOI":"10.1080\/07421222.1994.11518045","article-title":"Procurement Strategies for Information Systems","volume":"11","author":"Saarinen","year":"1992","journal-title":"Journal of Management Information Systems"},{"key":"10.1016\/S0378-7206(96)01075-0_BIB27","article-title":"An Empirical Examination of a Causal Model of User Information Satisfaction","author":"Treacy","year":"1985"},{"key":"10.1016\/S0378-7206(96)01075-0_BIB28","series-title":"Working Paper No. 12-01-87","article-title":"The Impact of Information Technology on Financial Services Delivery","author":"Vep\u00e4l\u00e4inen","year":"1987"}],"container-title":["Information & Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0378720696010750?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0378720696010750?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2019,4,23]],"date-time":"2019-04-23T22:55:05Z","timestamp":1556060105000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0378720696010750"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1996,11]]},"references-count":28,"journal-issue":{"issue":"2","published-print":{"date-parts":[[1996,11]]}},"alternative-id":["S0378720696010750"],"URL":"https:\/\/doi.org\/10.1016\/s0378-7206(96)01075-0","relation":{},"ISSN":["0378-7206"],"issn-type":[{"value":"0378-7206","type":"print"}],"subject":[],"published":{"date-parts":[[1996,11]]}}}