{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,13]],"date-time":"2026-02-13T12:34:39Z","timestamp":1770986079288,"version":"3.50.1"},"reference-count":31,"publisher":"Elsevier BV","issue":"5","license":[{"start":{"date-parts":[[1997,1,1]],"date-time":"1997-01-01T00:00:00Z","timestamp":852076800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information & Management"],"published-print":{"date-parts":[[1997,1]]},"DOI":"10.1016\/s0378-7206(96)01089-0","type":"journal-article","created":{"date-parts":[[2002,7,25]],"date-time":"2002-07-25T18:21:21Z","timestamp":1027621281000},"page":"251-263","source":"Crossref","is-referenced-by-count":20,"title":["IT process designs for improving information quality and reducing exception handling: A simulation experiment"],"prefix":"10.1016","volume":"31","author":[{"given":"Diane M.","family":"Strong","sequence":"first","affiliation":[]}],"member":"78","reference":[{"issue":"4","key":"10.1016\/S0378-7206(96)01089-0_BIB1","doi-asserted-by":"crossref","first-page":"387","DOI":"10.1287\/mnsc.28.4.387","article-title":"The Impact of Inspection Fallibility on the Inspection Policy in Serial Production Systems","volume":"28","author":"Ballou","year":"1982","journal-title":"Management Science"},{"issue":"2","key":"10.1016\/S0378-7206(96)01089-0_BIB2","doi-asserted-by":"crossref","first-page":"150","DOI":"10.1287\/mnsc.31.2.150","article-title":"Modeling Data and Process Quality in Multi-Input, Multi-Output Information Systems","volume":"31","author":"Ballou","year":"1985","journal-title":"Management Science"},{"issue":"9","key":"10.1016\/S0378-7206(96)01089-0_BIB3","doi-asserted-by":"crossref","first-page":"880","DOI":"10.1145\/6592.6597","article-title":"Expert Systems: Perils and Promise","volume":"29","author":"Bobrow","year":"1986","journal-title":"Communications of the ACM"},{"key":"10.1016\/S0378-7206(96)01089-0_BIB4","series-title":"Statistics for Experimenters: An Introduction to Design, Data Analysis, and Model Building","author":"Box","year":"1978"},{"issue":"4","key":"10.1016\/S0378-7206(96)01089-0_BIB5","doi-asserted-by":"crossref","first-page":"554","DOI":"10.1287\/orsc.5.4.554","article-title":"Organizational Routines are Stored as Procedural Memory: Evidence from a Laboratory Study","volume":"5","author":"Cohen","year":"1994","journal-title":"Organization Science"},{"key":"10.1016\/S0378-7206(96)01089-0_BIB6","series-title":"A Behavioral Theory of the Firm","author":"Cyert","year":"1963"},{"issue":"4","key":"10.1016\/S0378-7206(96)01089-0_BIB7","first-page":"11","article-title":"The New Industrial Engineering: Information Technology and Business Process Redesign","volume":"31","author":"Davenport","year":"1990","journal-title":"Sloan Management Review"},{"key":"10.1016\/S0378-7206(96)01089-0_BIB8","series-title":"Total Quality Control","author":"Figenbaum","year":"1991"},{"key":"10.1016\/S0378-7206(96)01089-0_BIB9","series-title":"Organization Design","author":"Galbraith","year":"1977"},{"issue":"3","key":"10.1016\/S0378-7206(96)01089-0_BIB10","doi-asserted-by":"crossref","first-page":"205","DOI":"10.1145\/214427.214429","article-title":"The Integration of Computing and Routine Work","volume":"4","author":"Gasser","year":"1986","journal-title":"ACM Transactions on Office Information Systems"},{"issue":"6","key":"10.1016\/S0378-7206(96)01089-0_BIB11","first-page":"119","article-title":"How to Make Reengineering Really Work","volume":"71","author":"Hall","year":"1993","journal-title":"Harvard Business Review"},{"issue":"4","key":"10.1016\/S0378-7206(96)01089-0_BIB12","first-page":"104","article-title":"Reengineering Work: Don't Automate, Obliterate","volume":"68","author":"Hammer","year":"1990","journal-title":"Harvard Business Review"},{"key":"10.1016\/S0378-7206(96)01089-0_BIB13","author":"Heyman","year":"1982"},{"issue":"2","key":"10.1016\/S0378-7206(96)01089-0_BIB14","first-page":"270","article-title":"Characteristics of Errors in Accounts Receivable and Inventory Audits","volume":"LVI","author":"Johnson","year":"1981","journal-title":"The Accounting Review"},{"key":"10.1016\/S0378-7206(96)01089-0_BIB15","author":"Juran","year":"1989"},{"key":"10.1016\/S0378-7206(96)01089-0_BIB16","series-title":"Developing Expert Systems for Manufacturing: A Case Study Approach","author":"Kaewert","year":"1990"},{"key":"10.1016\/S0378-7206(96)01089-0_BIB17","series-title":"Multi-User Interfaces and Applications","first-page":"2","article-title":"Influence of exception handling on the support of cooperative office work","volume":"11","author":"Karbe","year":"1990"},{"key":"10.1016\/S0378-7206(96)01089-0_BIB18","series-title":"Experimental Design: Procedures for the Behavioral Sciences","author":"Kirk","year":"1982"},{"issue":"5","key":"10.1016\/S0378-7206(96)01089-0_BIB19","doi-asserted-by":"crossref","first-page":"141","DOI":"10.1287\/inte.24.5.141","article-title":"Evaluating automated workflow systems for administrative processes","volume":"24","author":"Levin","year":"1994","journal-title":"Interfaces"},{"key":"10.1016\/S0378-7206(96)01089-0_BIB20","series-title":"Organizations","author":"March","year":"1958"},{"key":"10.1016\/S0378-7206(96)01089-0_BIB21","series-title":"Systems in Organizations: Bugs and Features","author":"Markus","year":"1984"},{"issue":"2","key":"10.1016\/S0378-7206(96)01089-0_BIB22","doi-asserted-by":"crossref","first-page":"71","DOI":"10.1016\/0378-7206(93)90056-Y","article-title":"Improving quality, speed and confidence in decision-making: Measuring expert system benefits","volume":"24","author":"Oz","year":"1993","journal-title":"Information and Management"},{"issue":"3","key":"10.1016\/S0378-7206(96)01089-0_BIB23","doi-asserted-by":"crossref","first-page":"227","DOI":"10.1016\/0378-7206(91)90057-9","article-title":"Hospital information systems and DRG reimbursement: The adaptation of large transaction processing systems to radical rule changes","volume":"20","author":"Palley","year":"1991","journal-title":"Information and Management"},{"key":"10.1016\/S0378-7206(96)01089-0_BIB24","series-title":"Introduction to Simulation and SLAM II","author":"Pritsker","year":"1986"},{"key":"10.1016\/S0378-7206(96)01089-0_BIB25","series-title":"Proceedings of the Conference on Organizational Computing Systems, ACM SIGOIS","first-page":"302","article-title":"On handling exceptions","author":"Saastamoinen","year":"1995"},{"issue":"4","key":"10.1016\/S0378-7206(96)01089-0_BIB26","first-page":"113","article-title":"Staple yourself to an order","volume":"70","author":"Shapiro","year":"1992","journal-title":"Harvard Business Review"},{"issue":"3","key":"10.1016\/S0378-7206(96)01089-0_BIB27","doi-asserted-by":"crossref","first-page":"217","DOI":"10.1016\/0167-9236(92)90016-I","article-title":"Decision support for exception handling and quality control in office operations","volume":"8","author":"Strong","year":"1992","journal-title":"Decision Support Systems"},{"issue":"2","key":"10.1016\/S0378-7206(96)01089-0_BIB28","doi-asserted-by":"crossref","first-page":"206","DOI":"10.1145\/201040.201049","article-title":"Exceptions and exception handling in computerized information processes","volume":"13","author":"Strong","year":"1995","journal-title":"ACM Transactions on Information Systems"},{"issue":"4","key":"10.1016\/S0378-7206(96)01089-0_BIB29","doi-asserted-by":"crossref","first-page":"320","DOI":"10.1145\/357442.357445","article-title":"Office procedure as practical action: Models of work and system design","volume":"1","author":"Suchman","year":"1983","journal-title":"ACM Transactions on Office Information Systems"},{"issue":"4","key":"10.1016\/S0378-7206(96)01089-0_BIB30","first-page":"5","article-title":"Beyond accuracy: What data quality means to data consumers","volume":"12","author":"Wang","year":"1996","journal-title":"Journal of MIS"},{"issue":"2","key":"10.1016\/S0378-7206(96)01089-0_BIB31","doi-asserted-by":"crossref","first-page":"273","DOI":"10.2307\/2490193","article-title":"A stochastic model of the internal control system","volume":"11","author":"Yu","year":"1973","journal-title":"Journal of Accounting Research"}],"container-title":["Information & Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0378720696010890?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0378720696010890?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2019,4,23]],"date-time":"2019-04-23T22:55:13Z","timestamp":1556060113000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0378720696010890"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1997,1]]},"references-count":31,"journal-issue":{"issue":"5","published-print":{"date-parts":[[1997,1]]}},"alternative-id":["S0378720696010890"],"URL":"https:\/\/doi.org\/10.1016\/s0378-7206(96)01089-0","relation":{},"ISSN":["0378-7206"],"issn-type":[{"value":"0378-7206","type":"print"}],"subject":[],"published":{"date-parts":[[1997,1]]}}}