{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,1]],"date-time":"2026-04-01T05:02:19Z","timestamp":1775019739789,"version":"3.50.1"},"reference-count":40,"publisher":"Elsevier BV","issue":"5","license":[{"start":{"date-parts":[[1999,5,1]],"date-time":"1999-05-01T00:00:00Z","timestamp":925516800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information &amp; Management"],"published-print":{"date-parts":[[1999,5]]},"DOI":"10.1016\/s0378-7206(98)00097-4","type":"journal-article","created":{"date-parts":[[2002,7,25]],"date-time":"2002-07-25T14:21:21Z","timestamp":1027606881000},"page":"295-312","source":"Crossref","is-referenced-by-count":230,"title":["Impact of communication medium on task performance and satisfaction: an examination of media-richness theory"],"prefix":"10.1016","volume":"35","author":[{"given":"Kil Soo","family":"Suh","sequence":"first","affiliation":[]}],"member":"78","reference":[{"issue":"2","key":"10.1016\/S0378-7206(98)00097-4_BIB1","doi-asserted-by":"crossref","first-page":"341","DOI":"10.1177\/014616727800400237","article-title":"Analysis of variance in small group research","volume":"4","author":"Anderson","year":"1978","journal-title":"Personality and Social Psychology Bulletin"},{"issue":"2","key":"10.1016\/S0378-7206(98)00097-4_BIB2","first-page":"149","article-title":"Computer-mediated communication and structured interaction in transfer pricing negotiation","volume":"6","author":"Arunachalam","year":"1992","journal-title":"Journal of Information Systems"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB3","unstructured":"A. Chapanis, Interactive human communication, in: I. Grief (Ed.), Computer-Supported Cooperative Work: A Book of Readings, Morgan Kaufmann Publishers, San Mateo, 1988"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB4","first-page":"191","article-title":"Information richness: a new approach to managerial behavior and organization design","volume":"6","author":"Daft","year":"1984","journal-title":"Research in Organizational Behavior"},{"issue":"5","key":"10.1016\/S0378-7206(98)00097-4_BIB5","doi-asserted-by":"crossref","first-page":"554","DOI":"10.1287\/mnsc.32.5.554","article-title":"Organizational information requirements, media richness and structural design","volume":"32","author":"Daft","year":"1986","journal-title":"Management Science"},{"issue":"3","key":"10.1016\/S0378-7206(98)00097-4_BIB6","doi-asserted-by":"crossref","first-page":"355","DOI":"10.2307\/248682","article-title":"Message equivocality, media selection, and manager performance: implications for information systems","volume":"11","author":"Daft","year":"1987","journal-title":"MIS Quarterly"},{"issue":"8","key":"10.1016\/S0378-7206(98)00097-4_BIB7","doi-asserted-by":"crossref","first-page":"982","DOI":"10.1287\/mnsc.35.8.982","article-title":"User acceptance of computer technology: a comparison of two theoretical models","volume":"35","author":"Davis","year":"1989","journal-title":"Management Science"},{"issue":"4","key":"10.1016\/S0378-7206(98)00097-4_BIB8","doi-asserted-by":"crossref","first-page":"531","DOI":"10.1037\/0021-9010.78.4.531","article-title":"Computer brainstorms: more heads are better than one","volume":"78","author":"Dennis","year":"1993","journal-title":"Journal of Applied Psychology"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB9","doi-asserted-by":"crossref","first-page":"69","DOI":"10.1177\/002200275700100107","article-title":"The peaceful settlement of industrial and intergroup disputes","volume":"1","author":"Douglas","year":"1957","journal-title":"Journal of Conflict Resolution"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB10","unstructured":"M.M. El-Shinnawy, M.L. Markus, Media richness theory and new electronic communication media: a study of voice mail and electronic mail, Proceedings of ICIS, 1992, pp. 91\u2013105"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB11","unstructured":"B.H. Erickson, T.A. Nosanchuk, Understanding Data, second edn., University of Toronto Press, Toronto, 1992"},{"issue":"1","key":"10.1016\/S0378-7206(98)00097-4_BIB12","doi-asserted-by":"crossref","first-page":"48","DOI":"10.1145\/151233.151237","article-title":"Video as a technology for informal communication","volume":"36","author":"Fish","year":"1993","journal-title":"Communications of the ACM"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB13","doi-asserted-by":"crossref","first-page":"236","DOI":"10.1080\/10570318009374009","article-title":"Audio teleconferencing versus face-to-face conferencing: a synthesis of the literature","volume":"44","author":"Fowler","year":"1980","journal-title":"The Western Journal of Speech Communication"},{"issue":"5","key":"10.1016\/S0378-7206(98)00097-4_BIB14","doi-asserted-by":"crossref","first-page":"529","DOI":"10.1177\/009365087014005005","article-title":"A social information processing model of media use in organizations","volume":"14","author":"Fulk","year":"1987","journal-title":"Communication Research"},{"issue":"2","key":"10.1016\/S0378-7206(98)00097-4_BIB15","doi-asserted-by":"crossref","first-page":"350","DOI":"10.2307\/256377","article-title":"Electronic brainstorming and group size","volume":"35","author":"Gallupe","year":"1992","journal-title":"Academy of Management Journal"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB16","doi-asserted-by":"crossref","unstructured":"S.G. Green, T.D. Taber, The effects of three social decision schemes on deci group process, Organizational Behaviour and Human Performance 25, 1980, pp. 97\u2013106","DOI":"10.1016\/0030-5073(80)90027-6"},{"issue":"3","key":"10.1016\/S0378-7206(98)00097-4_BIB17","doi-asserted-by":"crossref","first-page":"307","DOI":"10.1177\/1046496493243003","article-title":"Group task performance and communication technology: a longitudinal study of computer-mediated versus face-to-face work groups","volume":"24","author":"Hollingshead","year":"1993","journal-title":"Small Group Research"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB18","unstructured":"R. Johansen, J. Vallee, K. Spangler, Electronic Meetings: Technical Alternatives and Social Choices, Addison\u2013Wesley Publishing Co., Reading, 1979"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB19","unstructured":"S.T. Kinney, R.T. Watson, The Effect of Medium and Task on Dyadic Communication, Proceedings of International Conference on Information Systems, 1992, pp. 107\u2013117"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB20","doi-asserted-by":"crossref","unstructured":"S.T. Kinney, A. Dennis, Reevaluating media richness: cues, feedback and task, Proceedings of the Twenty-Seventh Annual Hawaii International Conference on System Sciences, 4 (1994) 21\u201330","DOI":"10.1109\/HICSS.1994.323503"},{"issue":"5","key":"10.1016\/S0378-7206(98)00097-4_BIB21","doi-asserted-by":"crossref","first-page":"491","DOI":"10.1177\/009365087014005003","article-title":"Toward a critical mass theory of interactive media universal access, interdependence, and diffusion","volume":"14","author":"Markus","year":"1987","journal-title":"Communication Research"},{"issue":"4","key":"10.1016\/S0378-7206(98)00097-4_BIB22","doi-asserted-by":"crossref","first-page":"502","DOI":"10.1287\/orsc.5.4.502","article-title":"Electronic mail as the medium of managerial choice","volume":"5","author":"Markus","year":"1994","journal-title":"Organization Science"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB23","unstructured":"J.E. McGrath, A.B. Hollingshead, Putting the group back in group support systems: some theoretical issues about dynamic processes in groups with technological enhancements, in L.M. Jessup, J.S. Valacich (Eds.), Group Support Systems: New Perspectives, Macmillan, New York, 1993, pp. 78\u201396"},{"issue":"4","key":"10.1016\/S0378-7206(98)00097-4_BIB24","doi-asserted-by":"crossref","first-page":"543","DOI":"10.1111\/j.2044-8295.1969.tb01228.x","article-title":"Interpersonal and interparty exchange: a laboratory simulation of an industrial negotiation at the plant level","volume":"60","author":"Morley","year":"1969","journal-title":"British Journal of Psychology"},{"issue":"3","key":"10.1016\/S0378-7206(98)00097-4_BIB25","doi-asserted-by":"crossref","first-page":"383","DOI":"10.1111\/j.2044-8295.1970.tb01256.x","article-title":"Formality in experimental negotiations: a validation study","volume":"61","author":"Morley","year":"1970","journal-title":"British Journal of Psychology"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB26","unstructured":"I.E. Morley, G.M. Stephenson, The Social Psychology of Bargaining, George Allen and Unwin Ltd., London, 1977"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB27","unstructured":"M. Norusis, SPSS\/PC+Advanced Statistics Version 5.0, SPSS Inc., Chicago, 1992"},{"issue":"4","key":"10.1016\/S0378-7206(98)00097-4_BIB28","doi-asserted-by":"crossref","first-page":"475","DOI":"10.1287\/orsc.3.4.475","article-title":"Task analyzability, use of new media, and effectiveness: a multi-site exploration of media richness","volume":"3","author":"Rice","year":"1992","journal-title":"Organization Science"},{"issue":"2","key":"10.1016\/S0378-7206(98)00097-4_BIB29","doi-asserted-by":"crossref","first-page":"195","DOI":"10.1111\/j.1467-6486.1990.tb00760.x","article-title":"Relationships of job categories and organizational levels to use of communication channels, including electronic mail: a meta-analysis and extension","volume":"27","author":"Rice","year":"1990","journal-title":"Journal of Management Studies"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB30","doi-asserted-by":"crossref","unstructured":"G.S. Russ, R.L. Daft, R.H. Lengel, Media selection and managerial characteristics in organizational communications, Management Communication Quarterly, 4(2) 151\u2013175","DOI":"10.1177\/0893318990004002002"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB31","doi-asserted-by":"crossref","first-page":"224","DOI":"10.2307\/2392563","article-title":"A social information approach to job attitudes and task design","volume":"23","author":"Salancik","year":"1978","journal-title":"Administrative Science Quarterly"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB32","doi-asserted-by":"crossref","unstructured":"J. Sheffield, The effects of bargaining orientation and communication medium on negotiations in the bilateral monopoly task, unpublished Ph.D. Dissertation, University of Arizona, 1989","DOI":"10.1145\/67450.67458"},{"issue":"3","key":"10.1016\/S0378-7206(98)00097-4_BIB33","doi-asserted-by":"crossref","first-page":"225","DOI":"10.1177\/001872677402700303","article-title":"Effects of medium of communication on experimental negotiation","volume":"27","author":"Short","year":"1974","journal-title":"Human Relations"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB34","unstructured":"J. Short, E. Williams, B. Christie, The Social Psychology of Telecommunications, John Wiley, New York, 1976"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB35","doi-asserted-by":"crossref","first-page":"553","DOI":"10.1177\/009365087014005006","article-title":"Media symbolism, media richness, and media choice in organizations: a symbolic interactionist perspective","volume":"14","author":"Trevino","year":"1987","journal-title":"Communication Research"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB36","doi-asserted-by":"crossref","unstructured":"L.K., Trevino, R.L. Daft, R.H. Lengel, Understanding manager's media choice: a symbolic interactionist perspective, in: J. Fulk, C. Steinfield (Eds.), Organizations and Communication Technology, Sage Publications, Newbury Park, 1990, pp. 71\u201394","DOI":"10.4135\/9781483325385.n4"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB37","doi-asserted-by":"crossref","unstructured":"J.S. Valacich, A.R. Dennis, T. Connolly, Idea-generation in computer-based groups: a new ending to an old story, Organizational Behavior and Human Decision Processes, 57(3) (1994a) 448\u2013467","DOI":"10.1006\/obhd.1994.1024"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB38","doi-asserted-by":"crossref","unstructured":"J.S. Valacich, B.E. Mennecke, R.M. Wachter, B.C. Wheeler, Extensions to media richness theory: a test of the task-Media fit hypothesis, Proceedings of the Twenty-Seventh Annual Hawaii International Conference on System Sciences, 4 (1994b) 11\u201320","DOI":"10.1109\/HICSS.1994.323504"},{"issue":"2","key":"10.1016\/S0378-7206(98)00097-4_BIB39","doi-asserted-by":"crossref","first-page":"249","DOI":"10.1177\/009365093020002004","article-title":"Communication concurrency and the new media: a new dimension for media richness","volume":"20","author":"Valacich","year":"1993","journal-title":"Communication Research"},{"key":"10.1016\/S0378-7206(98)00097-4_BIB40","doi-asserted-by":"crossref","unstructured":"B.C. Wheeler, J.S. Valacich, M. Alavi, The emergence of desktop videoconferencing for collaborative work, Proceedings of the Twenty-Eighth Annual Hawaii International Conference on System Sciences, 4 (1995) 808\u2013817","DOI":"10.1109\/HICSS.1995.375667"}],"container-title":["Information &amp; Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0378720698000974?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0378720698000974?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2019,4,23]],"date-time":"2019-04-23T18:56:33Z","timestamp":1556045793000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0378720698000974"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1999,5]]},"references-count":40,"journal-issue":{"issue":"5","published-print":{"date-parts":[[1999,5]]}},"alternative-id":["S0378720698000974"],"URL":"https:\/\/doi.org\/10.1016\/s0378-7206(98)00097-4","relation":{},"ISSN":["0378-7206"],"issn-type":[{"value":"0378-7206","type":"print"}],"subject":[],"published":{"date-parts":[[1999,5]]}}}