{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,30]],"date-time":"2026-04-30T08:11:46Z","timestamp":1777536706934,"version":"3.51.4"},"reference-count":53,"publisher":"Elsevier BV","issue":"8","license":[{"start":{"date-parts":[[2003,6,1]],"date-time":"2003-06-01T00:00:00Z","timestamp":1054425600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information and Software Technology"],"published-print":{"date-parts":[[2003,6]]},"DOI":"10.1016\/s0950-5849(03)00032-6","type":"journal-article","created":{"date-parts":[[2003,4,23]],"date-time":"2003-04-23T21:13:10Z","timestamp":1051132390000},"page":"525-537","source":"Crossref","is-referenced-by-count":58,"title":["Communication issues in requirements elicitation: a content analysis of stakeholder experiences"],"prefix":"10.1016","volume":"45","author":[{"given":"Jane","family":"Coughlan","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mark","family":"Lycett","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Robert D.","family":"Macredie","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"78","reference":[{"key":"10.1016\/S0950-5849(03)00032-6_BIB1","series-title":"Proceedings of the First Westminster Conference on Professional Awareness in Software Engineering, London","volume":"February","author":"Al-Rawas","year":"1996"},{"issue":"5","key":"10.1016\/S0950-5849(03)00032-6_BIB2","doi-asserted-by":"crossref","first-page":"301","DOI":"10.1080\/014492998119373","article-title":"Participating informally: opportunities and dilemmas in user-driven design","volume":"17","author":"Beirne","year":"1998","journal-title":"Behaviour and Information Technology"},{"key":"10.1016\/S0950-5849(03)00032-6_BIB3","series-title":"Proceedings of the HCI Conference on People and Computers IV, Manchester","volume":"September","author":"Bellotti","year":"1988"},{"issue":"5","key":"10.1016\/S0950-5849(03)00032-6_BIB4","doi-asserted-by":"crossref","first-page":"45","DOI":"10.1145\/203356.203365","article-title":"Apprenticing with the customer","volume":"38","author":"Beyer","year":"1995","journal-title":"Communications of the ACM"},{"issue":"9","key":"10.1016\/S0950-5849(03)00032-6_BIB5","doi-asserted-by":"crossref","first-page":"887","DOI":"10.1287\/mnsc.24.9.887","article-title":"The process and product of system design","volume":"24","author":"Boland","year":"1978","journal-title":"Management Science"},{"issue":"5","key":"10.1016\/S0950-5849(03)00032-6_BIB6","doi-asserted-by":"crossref","first-page":"279","DOI":"10.1016\/0378-7206(89)90005-0","article-title":"Successful application of communication techniques to improve the systems development process","volume":"16","author":"Bostrum","year":"1989","journal-title":"Information Management"},{"key":"10.1016\/S0950-5849(03)00032-6_BIB7","series-title":"The Research Interview: Uses and Approaches","year":"1985"},{"key":"10.1016\/S0950-5849(03)00032-6_BIB8","series-title":"Requirements Engineering: Social and Technical Issues","first-page":"217","article-title":"Occasioned practices in the work of software engineers","author":"Button","year":"1994"},{"issue":"9","key":"10.1016\/S0950-5849(03)00032-6_BIB9","doi-asserted-by":"crossref","first-page":"627","DOI":"10.1016\/S0950-5849(97)00020-7","article-title":"Factors affecting completion of the requirements capture stage of projects with different characteristics","volume":"39","author":"Chatzoglou","year":"1997","journal-title":"Information and Software Technology"},{"issue":"2","key":"10.1016\/S0950-5849(03)00032-6_BIB10","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1007\/s007660200004","article-title":"Effective communication in requirements elicitation: a comparison of methodologies","volume":"7","author":"Coughlan","year":"2002","journal-title":"Requirements Engineering"},{"key":"10.1016\/S0950-5849(03)00032-6_BIB11","series-title":"Analysing Design Activity","first-page":"291","article-title":"Observations of teamwork and social processes in design","author":"Cross","year":"1996"},{"issue":"11","key":"10.1016\/S0950-5849(03)00032-6_BIB12","doi-asserted-by":"crossref","first-page":"1268","DOI":"10.1145\/50087.50089","article-title":"A field study of the software design process for large systems","volume":"31","author":"Curtis","year":"1988","journal-title":"Communications of the ACM"},{"issue":"6","key":"10.1016\/S0950-5849(03)00032-6_BIB13","doi-asserted-by":"crossref","first-page":"363","DOI":"10.1080\/014492996120049","article-title":"User involvement in the system design process\u2014a practical guide for users","volume":"15","author":"Damodaran","year":"1996","journal-title":"Behaviour and Information Technology"},{"issue":"2","key":"10.1016\/S0950-5849(03)00032-6_BIB14","doi-asserted-by":"crossref","first-page":"6","DOI":"10.1109\/MS.1998.687936","article-title":"The harmony in rechoirments","volume":"15","author":"Davis","year":"1998","journal-title":"IEEE Software"},{"key":"10.1016\/S0950-5849(03)00032-6_BIB15","series-title":"Qualitative Data Analysis: A User Friendly Guide for Social Scientists","author":"Dey","year":"1998"},{"issue":"4","key":"10.1016\/S0950-5849(03)00032-6_BIB16","doi-asserted-by":"crossref","first-page":"223","DOI":"10.1016\/S0959-8022(99)00010-7","article-title":"Software stories: three cultural perspectives on the organizational practices of software development","volume":"9","author":"Dub\u00e9","year":"1999","journal-title":"Accounting Management and Information Technologies"},{"issue":"1","key":"10.1016\/S0950-5849(03)00032-6_BIB17","doi-asserted-by":"crossref","first-page":"129","DOI":"10.1016\/0923-4748(93)90061-M","article-title":"Modeling cultures of project management","volume":"10","author":"Dubinskas","year":"1993","journal-title":"Journal of Engineering and Technology Management"},{"issue":"4","key":"10.1016\/S0950-5849(03)00032-6_BIB18","first-page":"54","article-title":"Organizational culture and project leadership effectiveness","volume":"19","author":"Elmes","year":"1988","journal-title":"Project Management Journal"},{"key":"10.1016\/S0950-5849(03)00032-6_BIB19","series-title":"Proceedings of the Second IEEE International Symposium on Requirements Engineering, York","volume":"March","author":"Emam","year":"1995"},{"issue":"1","key":"10.1016\/S0950-5849(03)00032-6_BIB20","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1046\/j.1365-2575.1996.00100.x","article-title":"The use of systems development methodologies in practice: a field study","volume":"6","author":"Fitzgerald","year":"1997","journal-title":"Information Systems Journal"},{"issue":"1","key":"10.1016\/S0950-5849(03)00032-6_BIB21","doi-asserted-by":"crossref","first-page":"107","DOI":"10.1023\/A:1011457822609","article-title":"Synthesizing user centered and designer centered IS development approaches using general systems theory","volume":"3","author":"Garrity","year":"2001","journal-title":"Information Systems Frontiers"},{"key":"10.1016\/S0950-5849(03)00032-6_BIB22","series-title":"Proceedings of the First IEEE International Symposium on Requirements Engineering, San Diego","volume":"March","author":"Goguen","year":"1993"},{"issue":"1","key":"10.1016\/S0950-5849(03)00032-6_BIB23","doi-asserted-by":"crossref","first-page":"21","DOI":"10.1109\/47.911130","article-title":"Communication as a dimension of user participation","volume":"44","author":"Hartwick","year":"2001","journal-title":"IEEE Transactions on Professional Communication"},{"key":"10.1016\/S0950-5849(03)00032-6_BIB24","series-title":"Requirements Engineering: A Situated Discovery Process, Gabler, Wiesbaden, Germany","author":"Hofmann","year":"2000"},{"issue":"4","key":"10.1016\/S0950-5849(03)00032-6_BIB25","doi-asserted-by":"crossref","first-page":"58","DOI":"10.1109\/MS.2001.936219","article-title":"Requirements engineering as a success factor in software projects","volume":"18","author":"Hofmann","year":"2001","journal-title":"IEEE Software"},{"issue":"1","key":"10.1016\/S0950-5849(03)00032-6_BIB26","doi-asserted-by":"crossref","first-page":"31","DOI":"10.1108\/09593849710166147","article-title":"Against method-ism: exploring the limits of method","volume":"19","author":"Introna","year":"1997","journal-title":"Information Technology and People"},{"issue":"5","key":"10.1016\/S0950-5849(03)00032-6_BIB27","doi-asserted-by":"crossref","first-page":"33","DOI":"10.1145\/203356.203363","article-title":"Customer\u2013developer links in software development","volume":"38","author":"Keil","year":"1995","journal-title":"Communications of the ACM"},{"issue":"4","key":"10.1016\/S0950-5849(03)00032-6_BIB28","doi-asserted-by":"crossref","first-page":"78","DOI":"10.1145\/153571.163278","article-title":"PD: structure in the toolbox","volume":"36","author":"Kensing","year":"1993","journal-title":"Communications of the ACM"},{"issue":"3","key":"10.1016\/S0950-5849(03)00032-6_BIB29","doi-asserted-by":"crossref","first-page":"69","DOI":"10.1145\/203330.203345","article-title":"Coordination in software development","volume":"38","author":"Kraut","year":"1995","journal-title":"Communications of the ACM"},{"key":"10.1016\/S0950-5849(03)00032-6_BIB30","series-title":"Content analysis: An Introduction to its Methodology","author":"Krippendorff","year":"1980"},{"key":"10.1016\/S0950-5849(03)00032-6_BIB31","series-title":"Proceedings of the HCI'00 Conference on People and Computers XIV, Sunderland","volume":"September","author":"Longmate","year":"2000"},{"issue":"2","key":"10.1016\/S0950-5849(03)00032-6_BIB32","doi-asserted-by":"crossref","first-page":"77","DOI":"10.1016\/0950-5849(95)01046-7","article-title":"Read this and change the way you feel about software engineering","volume":"38","author":"Low","year":"1996","journal-title":"Information and Software Technology"},{"key":"10.1016\/S0950-5849(03)00032-6_BIB33","series-title":"Proceedings of the First IEEE International Symposium on Requirements Engineering, San Diego","volume":"January","author":"Lubars","year":"1993"},{"key":"10.1016\/S0950-5849(03)00032-6_BIB34","series-title":"Proceedings of the First IEEE International Symposium on Requirements Engineering, San Diego","volume":"March","author":"Macaulay","year":"1993"},{"issue":"1","key":"10.1016\/S0950-5849(03)00032-6_BIB35","doi-asserted-by":"crossref","first-page":"37","DOI":"10.1287\/isre.9.1.37","article-title":"Semantic structuring in analyst and representation of facts in requirements analysis","volume":"9","author":"Marakas","year":"1998","journal-title":"Information Systems Research"},{"key":"10.1016\/S0950-5849(03)00032-6_BIB36","series-title":"Qualitative Data Analysis","author":"Miles","year":"1994"},{"issue":"1","key":"10.1016\/S0950-5849(03)00032-6_BIB37","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1177\/104973200129118183","article-title":"Determining sample size","volume":"10","author":"Morse","year":"2000","journal-title":"Qualitative Health Research"},{"key":"10.1016\/S0950-5849(03)00032-6_BIB38","series-title":"The Research Interview: Uses and Approaches","first-page":"115","article-title":"The content analysis of qualitative research data: a dynamic","author":"Mostyn","year":"1985"},{"issue":"2","key":"10.1016\/S0950-5849(03)00032-6_BIB39","doi-asserted-by":"crossref","first-page":"176","DOI":"10.1108\/09593849910267224","article-title":"The fiction of methodological development: a field study of information systems development","volume":"12","author":"Nandhakumar","year":"1999","journal-title":"Information Technology and People"},{"key":"10.1016\/S0950-5849(03)00032-6_BIB40","series-title":"Proceedings of the 22nd International Conference on Software Engineering, Limerick","volume":"June","author":"Nuseibeh","year":"2000"},{"key":"10.1016\/S0950-5849(03)00032-6_BIB41","series-title":"Organizational Climate and Culture","first-page":"413","article-title":"Conclusion: organizational climate and culture: two constructs in search of a role","author":"Pettigrew","year":"1990"},{"key":"10.1016\/S0950-5849(03)00032-6_BIB42","series-title":"Organizational Culture","first-page":"315","article-title":"The transformation of organizational cultures: a competing values perspective","author":"Quinn","year":"1985"},{"issue":"4","key":"10.1016\/S0950-5849(03)00032-6_BIB43","doi-asserted-by":"crossref","first-page":"255","DOI":"10.1016\/S0959-8022(96)90016-8","article-title":"Organisational context, social interpretation, and the implementation and consequences of geographic information systems","volume":"6","author":"Sahay","year":"1996","journal-title":"Accounting Management and Information Technology"},{"issue":"6","key":"10.1016\/S0950-5849(03)00032-6_BIB44","doi-asserted-by":"crossref","first-page":"419","DOI":"10.1016\/S0950-5849(99)00101-9","article-title":"Requirements engineering: making the connection between the software developer and the customer","volume":"42","author":"Saiedian","year":"2000","journal-title":"Information and Software Technology"},{"key":"10.1016\/S0950-5849(03)00032-6_BIB45","series-title":"Organizational Culture and Leadership","author":"Schein","year":"1985"},{"issue":"4","key":"10.1016\/S0950-5849(03)00032-6_BIB46","doi-asserted-by":"crossref","first-page":"78","DOI":"10.1016\/0024-6301(87)90158-0","article-title":"Corporate culture and strategy\u2014the problem of strategic fit","volume":"20","author":"Scholz","year":"1987","journal-title":"Long Range Planning"},{"key":"10.1016\/S0950-5849(03)00032-6_BIB47","series-title":"Doing Qualitative Research: A Practical Handbook","author":"Silverman","year":"2000"},{"key":"10.1016\/S0950-5849(03)00032-6_BIB48","series-title":"International Conference on Software Maintenance, Bethesda, MD","volume":"November","author":"Singer","year":"1998"},{"key":"10.1016\/S0950-5849(03)00032-6_BIB49","series-title":"Rethinking Methods in Psychology","first-page":"9","article-title":"Semi-structured interviewing and qualitative analysis","author":"Smith","year":"1995"},{"issue":"3","key":"10.1016\/S0950-5849(03)00032-6_BIB50","doi-asserted-by":"crossref","first-page":"277","DOI":"10.1016\/0142-694X(96)00002-6","article-title":"Communication roles that support collaboration during the design process","volume":"17","author":"Sonnenwald","year":"1996","journal-title":"Design Studies"},{"issue":"1","key":"10.1016\/S0950-5849(03)00032-6_BIB51","doi-asserted-by":"crossref","first-page":"29","DOI":"10.1080\/026839698344945","article-title":"Bridging the user-IS gap: a study of major systems projects","volume":"13","author":"Taylor-Cummings","year":"1998","journal-title":"Journal of Information Technology"},{"issue":"11","key":"10.1016\/S0950-5849(03)00032-6_BIB52","doi-asserted-by":"crossref","first-page":"948","DOI":"10.1145\/182.358458","article-title":"Problem solving for effective systems analysis: an experimental exploration","volume":"26","author":"Vitalari","year":"1983","journal-title":"Communications of the ACM"},{"issue":"10","key":"10.1016\/S0950-5849(03)00032-6_BIB53","doi-asserted-by":"crossref","first-page":"63","DOI":"10.1145\/163430.163447","article-title":"Inside a software design team: knowledge acquisition, sharing, and integration","volume":"36","author":"Walz","year":"1993","journal-title":"Communications of the ACM"}],"container-title":["Information and Software Technology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0950584903000326?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0950584903000326?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2019,3,22]],"date-time":"2019-03-22T03:56:16Z","timestamp":1553226976000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0950584903000326"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2003,6]]},"references-count":53,"journal-issue":{"issue":"8","published-print":{"date-parts":[[2003,6]]}},"alternative-id":["S0950584903000326"],"URL":"https:\/\/doi.org\/10.1016\/s0950-5849(03)00032-6","relation":{},"ISSN":["0950-5849"],"issn-type":[{"value":"0950-5849","type":"print"}],"subject":[],"published":{"date-parts":[[2003,6]]}}}