{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,9,3]],"date-time":"2025-09-03T10:19:23Z","timestamp":1756894763393},"reference-count":58,"publisher":"Elsevier BV","issue":"8","license":[{"start":{"date-parts":[[1997,8,1]],"date-time":"1997-08-01T00:00:00Z","timestamp":870393600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information and Software Technology"],"published-print":{"date-parts":[[1997,8]]},"DOI":"10.1016\/s0950-5849(97)00008-6","type":"journal-article","created":{"date-parts":[[2002,7,25]],"date-time":"2002-07-25T15:07:29Z","timestamp":1027609649000},"page":"531-540","source":"Crossref","is-referenced-by-count":20,"title":["Ethnography and information systems development: Ethnography of, for and within is development"],"prefix":"10.1016","volume":"39","author":[{"given":"Paul","family":"Beynon-Davies","sequence":"first","affiliation":[]}],"member":"78","reference":[{"key":"10.1016\/S0950-5849(97)00008-6_bib1","author":"Harper","year":"1994","journal-title":"Rank Xerox technical report"},{"key":"10.1016\/S0950-5849(97)00008-6_bib2","series-title":"Metatheorizing","year":"1992"},{"key":"10.1016\/S0950-5849(97)00008-6_bib3","series-title":"The Idea of a Social Science and its Relation to Philosophy","year":"1958"},{"key":"10.1016\/S0950-5849(97)00008-6_bib4","series-title":"Mind, Self and Society","author":"Mead","year":"1934"},{"key":"10.1016\/S0950-5849(97)00008-6_bib5","series-title":"Symbolic Interactionism: Perspective and Method","author":"Blumer","year":"1969"},{"key":"10.1016\/S0950-5849(97)00008-6_bib6","series-title":"Outsiders: Studies in the Sociology of Deviance","author":"Becker","year":"1963"},{"key":"10.1016\/S0950-5849(97)00008-6_bib7","series-title":"The Phenomenology of the Social World","author":"Schutz","year":"1972"},{"key":"10.1016\/S0950-5849(97)00008-6_bib8","series-title":"The Social Construction of Reality: A Treatise in the Sociology of Knowledge","author":"Berger","year":"1967"},{"key":"10.1016\/S0950-5849(97)00008-6_bib9","series-title":"Studies in Ethnomethodology","author":"Garfinkel","year":"1967"},{"key":"10.1016\/S0950-5849(97)00008-6_bib10","series-title":"Ethnomethodological Studies of Work","year":"1986"},{"key":"10.1016\/S0950-5849(97)00008-6_bib11","article-title":"Ethnography","author":"Conklin","year":"1968"},{"key":"10.1016\/S0950-5849(97)00008-6_bib12","series-title":"Argonauts of the Western Pacific","author":"Malinowski","year":"1922"},{"key":"10.1016\/S0950-5849(97)00008-6_bib13","series-title":"Speaking of Ethnography","author":"Agar","year":"1986"},{"key":"10.1016\/S0950-5849(97)00008-6_bib14","series-title":"Ethnography: Step by Step","author":"Fetterman","year":"1989"},{"key":"10.1016\/S0950-5849(97)00008-6_bib15","article-title":"The Role of the Computer in Ethnography","author":"Beynon-Davies","year":"1984"},{"key":"10.1016\/S0950-5849(97)00008-6_bib16","series-title":"Sociology for Large-Scale System Design","author":"Hughes","year":"1992"},{"key":"10.1016\/S0950-5849(97)00008-6_bib17","doi-asserted-by":"crossref","first-page":"239","DOI":"10.1016\/0953-5438(93)90020-T","article-title":"Designing with ethnography: Making work visible","volume":"52","author":"Hughes","year":"1993","journal-title":"Interacting with Computers"},{"key":"10.1016\/S0950-5849(97)00008-6_bib18","series-title":"Ethnography and Software Symposium","article-title":"The organisation of Collaborative Design and Development in Software Engineering","author":"Button","year":"1995"},{"key":"10.1016\/S0950-5849(97)00008-6_bib19","series-title":"Proc. CSCW '92","article-title":"Ethnographically-Informed Systems Design for Air-Traffic Control","author":"Bentley","year":"1992"},{"key":"10.1016\/S0950-5849(97)00008-6_bib20","doi-asserted-by":"crossref","first-page":"151","DOI":"10.1207\/s15327051hci0902_1","article-title":"Representations, requirements: The value of ethnography in system design","volume":"9","author":"Anderson","year":"1994","journal-title":"HumanComputer Interaction"},{"key":"10.1016\/S0950-5849(97)00008-6_bib21","first-page":"143","article-title":"Can organisations afford knowledge?","volume":"1","author":"Anderson","year":"1993","journal-title":"CSCW"},{"key":"10.1016\/S0950-5849(97)00008-6_bib22","doi-asserted-by":"crossref","first-page":"323","DOI":"10.1007\/BF01891415","article-title":"Looking for the designers: transforming the \u2018invisible\u2019 infrastructure of computerised office work","volume":"7","author":"Clement","year":"1993","journal-title":"AI and Society"},{"key":"10.1016\/S0950-5849(97)00008-6_bib23","series-title":"Plans and Situated Actions: The Problem of HumanMachine Communication","author":"Suchman","year":"1987"},{"key":"10.1016\/S0950-5849(97)00008-6_bib24","series-title":"The Culture of Computing","article-title":"The visual cultures of engineers","author":"Henderson","year":"1995"},{"key":"10.1016\/S0950-5849(97)00008-6_bib25","doi-asserted-by":"crossref","first-page":"36","DOI":"10.1145\/223248.223258","article-title":"Transforming work: Collaboration learning design","volume":"389","author":"Sachs","year":"1995","journal-title":"CACM"},{"key":"10.1016\/S0950-5849(97)00008-6_bib26","series-title":"Workshop 2: The professional stranger: The role of the fieldworker in workplace studies for CSCW, European Conference on Computer Supported Cooperative Work","article-title":"Working from the learnplace \u2014 Learning from the workplace: Some thoughts on the role of the ethnographer in the production of ethnographic accounts","author":"Slack","year":"1995"},{"key":"10.1016\/S0950-5849(97)00008-6_bib27","series-title":"Personal Knowledge","author":"Polanyi","year":"1958"},{"key":"10.1016\/S0950-5849(97)00008-6_bib28","doi-asserted-by":"crossref","first-page":"17","DOI":"10.1145\/170846.170854","article-title":"Requirements for technology in complex environments: Tasks interactions in a city dealing room","volume":"142","author":"Jirotka","year":"1993","journal-title":"SIGOIS Bulletin"},{"key":"10.1016\/S0950-5849(97)00008-6_bib29","series-title":"Women, Work and Computerisation","article-title":"Invisible work and silenced dialogues in knowledge representation","author":"Star","year":"1991"},{"key":"10.1016\/S0950-5849(97)00008-6_bib30","series-title":"Proc. CSCW '90","first-page":"197","article-title":"An ethnographic study of distributed problem-solving in spreadsheet development","author":"Nardi","year":"1990"},{"key":"10.1016\/S0950-5849(97)00008-6_bib31","series-title":"Button","article-title":"What a F-ing system! Send em all to the same place and then expect us to stop em hitting: Making technology work in air traffic control","author":"Harper","year":"1993"},{"key":"10.1016\/S0950-5849(97)00008-6_bib32","first-page":"69","article-title":"Collaboration, control: Crisis management and multimedia technology in London underground line rooms","volume":"1","author":"Heath","year":"1992","journal-title":"CSCW"},{"key":"10.1016\/S0950-5849(97)00008-6_bib33","series-title":"Button","article-title":"The police and information technology","author":"Benson","year":"1993"},{"key":"10.1016\/S0950-5849(97)00008-6_bib34","series-title":"In the Age of the Smart Machine: The Future of Work and Power","author":"Zuboff","year":"1988"},{"key":"10.1016\/S0950-5849(97)00008-6_bib35","series-title":"Women, Work and Computerisation: Understanding and Overcoming Bias in Work and Education","article-title":"Toward participatory design: The head and the heart revisited","author":"Greenbaum","year":"1991"},{"issue":"5","key":"10.1016\/S0950-5849(97)00008-6_bib36","doi-asserted-by":"crossref","first-page":"357","DOI":"10.1093\/comjnl\/37.5.357","article-title":"Cooperative systems design","volume":"37","author":"Somerville","year":"1994","journal-title":"The Computer Journal"},{"key":"10.1016\/S0950-5849(97)00008-6_bib37","series-title":"Button","article-title":"Taking the organisation into accounts","author":"Button","year":"1993"},{"key":"10.1016\/S0950-5849(97)00008-6_bib38","series-title":"Participatory Design: Principles and Practices","article-title":"Ethnographicfield methods and their relation to design","author":"Blomberg","year":"1993"},{"key":"10.1016\/S0950-5849(97)00008-6_bib39","series-title":"Usability Engineering","author":"Nielsen","year":"1993"},{"key":"10.1016\/S0950-5849(97)00008-6_bib40","first-page":"53","article-title":"Computing at work: Empowering action by \u2018low-level\u2019 users","volume":"371","author":"Clement","year":"1994","journal-title":"CACM"},{"key":"10.1016\/S0950-5849(97)00008-6_bib41","first-page":"57","article-title":"The role of ethnography in interactive systems design","author":"Hughes","year":"1995","journal-title":"ACM Interactions"},{"key":"10.1016\/S0950-5849(97)00008-6_bib42","series-title":"CSCW '94","article-title":"Ethnography and collaborative systems design, 1: Learning to work together; 2: Practical application in a commercial context","author":"Randall","year":"1994"},{"key":"10.1016\/S0950-5849(97)00008-6_bib43","series-title":"Proc. CHI '91","article-title":"PICTIVE \u2014 An exploration in participatory design","author":"Muller","year":"1991"},{"key":"10.1016\/S0950-5849(97)00008-6_bib44","doi-asserted-by":"crossref","first-page":"65","DOI":"10.1145\/125319.125323","article-title":"Designing for cooperation: Cooperating in Design","volume":"3412","author":"Kyng","year":"1991","journal-title":"CACM"},{"key":"10.1016\/S0950-5849(97)00008-6_bib45","series-title":"CRICT Workshop","article-title":"Evaluating the waterfall methodology \u2014 The ethnographic approach","author":"Low","year":"1992"},{"key":"10.1016\/S0950-5849(97)00008-6_bib46","series-title":"The Social Dimensions of Systems Engineering","article-title":"Managing the socio-technical divide: Some aspects of the discursive structure of information systems development","author":"Low","year":"1993"},{"key":"10.1016\/S0950-5849(97)00008-6_bib47","doi-asserted-by":"crossref","first-page":"319","DOI":"10.1515\/JISYS.1993.3.2-4.319","article-title":"Getting the job done: Notes on the social organisation of technical work","volume":"32","author":"Anderson","year":"1993","journal-title":"Journal of Intelligent Systems"},{"key":"10.1016\/S0950-5849(97)00008-6_bib48","doi-asserted-by":"crossref","first-page":"35","DOI":"10.1145\/170846.170859","article-title":"An organisational account of the question: Do users get what they want?","volume":"142","author":"Button","year":"1993","journal-title":"SIGOIS Bulletin"},{"key":"10.1016\/S0950-5849(97)00008-6_bib49","series-title":"Technology in Working Order: Studies of Work, Interaction and Technology","year":"1993"},{"key":"10.1016\/S0950-5849(97)00008-6_bib50","article-title":"Configuring the user: The case of usability trials","author":"Woolgar","year":"1991","journal-title":"CRICT discussion paper"},{"key":"10.1016\/S0950-5849(97)00008-6_bib51","article-title":"The Reflective Practitioner: How Professionals Think in Action","author":"Schon","year":"1983","journal-title":"Basic Books"},{"key":"10.1016\/S0950-5849(97)00008-6_bib52","series-title":"Computer Systems Development:History, Organisation and Implementation","author":"Friedman","year":"1989"},{"key":"10.1016\/S0950-5849(97)00008-6_bib53","doi-asserted-by":"crossref","first-page":"56","DOI":"10.1145\/223248.223263","article-title":"Making Work Visible","volume":"389","author":"Suchman","year":"1995","journal-title":"CACM"},{"key":"10.1016\/S0950-5849(97)00008-6_bib54","series-title":"Colonial Situations: Essays on the Contextualization of Ethnographic Knowledge","year":"1991"},{"key":"10.1016\/S0950-5849(97)00008-6_bib55","series-title":"Street Corner Society: The Social Structure of an Italian Slum","author":"Whyte","year":"1981"},{"key":"10.1016\/S0950-5849(97)00008-6_bib56","doi-asserted-by":"crossref","first-page":"40","DOI":"10.1145\/153571.163265","article-title":"PD Joint Application Design: A Transatlantic Comparison","volume":"364","author":"Carmel","year":"1993","journal-title":"CACM"},{"key":"10.1016\/S0950-5849(97)00008-6_bib57","series-title":"Proc. ECIS '95","first-page":"837","article-title":"Grounding the theory in action research","author":"Baskerville","year":"1995"},{"key":"10.1016\/S0950-5849(97)00008-6_bib58","series-title":"The Discourse of Negotiation","first-page":"159","article-title":"Practices in the work of ordering software development","author":"Button","year":"1994"}],"container-title":["Information and Software Technology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0950584997000086?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0950584997000086?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2019,4,27]],"date-time":"2019-04-27T14:52:23Z","timestamp":1556376743000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0950584997000086"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1997,8]]},"references-count":58,"journal-issue":{"issue":"8","published-print":{"date-parts":[[1997,8]]}},"alternative-id":["S0950584997000086"],"URL":"https:\/\/doi.org\/10.1016\/s0950-5849(97)00008-6","relation":{},"ISSN":["0950-5849"],"issn-type":[{"value":"0950-5849","type":"print"}],"subject":[],"published":{"date-parts":[[1997,8]]}}}