{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,5,18]],"date-time":"2025-05-18T14:24:18Z","timestamp":1747578258076},"reference-count":48,"publisher":"Elsevier BV","issue":"12","license":[{"start":{"date-parts":[[1997,1,1]],"date-time":"1997-01-01T00:00:00Z","timestamp":852076800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information and Software Technology"],"published-print":{"date-parts":[[1997,1]]},"DOI":"10.1016\/s0950-5849(97)00039-6","type":"journal-article","created":{"date-parts":[[2002,7,25]],"date-time":"2002-07-25T12:27:49Z","timestamp":1027600069000},"page":"809-818","source":"Crossref","is-referenced-by-count":7,"title":["Challenges to IS quality"],"prefix":"10.1016","volume":"39","author":[{"given":"Tomi","family":"Dahlberg","sequence":"first","affiliation":[]},{"given":"Janne","family":"Jarvinen","sequence":"additional","affiliation":[]}],"member":"78","reference":[{"key":"10.1016\/S0950-5849(97)00039-6_BIB1","series-title":"Out of the crisis: quality, productivity and competitive position","author":"Deming","year":"1986"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB2","series-title":"Quality is Free: The Art of Making Quality Certain","author":"Crosby","year":"1979"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB3","series-title":"Total Quality Control","author":"Feigenbaum","year":"1983"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB4","series-title":"What is Total Quality Control? The Japanese Way","author":"Ishikawa","year":"1985"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB5","first-page":"101","article-title":"Competing on the eight dimensions of quality","volume":"65","author":"Garvin","year":"1987","journal-title":"Harvard Business Review"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB6","series-title":"Juran on Planning for Quality","author":"Juran","year":"1988"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB7","series-title":"Managing Quality: The Strategic and Competitive Edge","author":"Garvin","year":"1988"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB8","series-title":"Quality Function Deployment \u2014 Integrating Customer Requirements into Product Design","author":"Akao","year":"1990"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB9","series-title":"Laatumaa (Land of Quality)","author":"Lillrank","year":"1990"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB10","first-page":"65","article-title":"Robust quality","volume":"68","author":"Taguchi","year":"1990","journal-title":"Harvard Business Review"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB11","series-title":"Putting Total Quality Management to Work","author":"Shaskin","year":"1993"},{"issue":"11","key":"10.1016\/S0950-5849(97)00039-6_BIB12","first-page":"2","article-title":"Software Total Quality Management (TQM): What Does it Take to be World Class?","volume":"3","author":"Zultner","year":"1990","journal-title":"American Programmer"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB13","series-title":"Prosessijohtaminen\u2014Ydinprosessien uudistaminen ja yrityksen suorituskyky","author":"Hannus","year":"1994"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB14","series-title":"Reengineering the Corporation: A Manifesto for Business Revolution","author":"Hammer","year":"1993"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB15","article-title":"Five Uneasy Pieces\u2014Part 2","author":"Stuart","year":"1996","journal-title":"CIO Magazine"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB16","series-title":"Laatu tulostekijana: Teollisen eloonjaamisen perusedellytykset","author":"Moir","year":"1990"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB17","article-title":"Capability Maturity Model for Software","author":"Paulk","year":"1993"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB18","series-title":"The Malcolm Baldrige National Quality Award 1996, Application Forms and Instructions","author":"Baldrige","year":"1996"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB19","series-title":"Baldrige Award Winning Quality: How to interpret the Malcolm Baldrige Award Criteria","author":"Brown","year":"1994"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB20","series-title":"The European Foundation for Quality Management, Guidelines for Identifying and Addressing Business Excellence Issues","author":"EFQM","year":"1994"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB21","article-title":"Quality Systems; Model for Quality Assurance in Design\/Development, Production, Installation and Servicing","year":"1987","journal-title":"ISO 9001"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB22","article-title":"Quality Management and Quality Assurance Standards. Part 3: Guidelines for the Application of ISO 9001 to the Development, Supply and Maintenance of Software","year":"1991","journal-title":"ISO 9000-3"},{"issue":"6","key":"10.1016\/S0950-5849(97)00039-6_BIB23","first-page":"89","article-title":"Eating the elephant one bite at a time: how a software company effectively implemented ISO 9001\/TickIT","volume":"29","author":"Macfarlane","year":"1996","journal-title":"Quality Progress"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB24","series-title":"Proceedings of the 3rd European Conference on Software Quality","article-title":"ISO 9001\u2014The Good, the Bad and the Ugly","author":"Coster","year":"1992"},{"issue":"1","key":"10.1016\/S0950-5849(97)00039-6_BIB25","doi-asserted-by":"crossref","first-page":"12","DOI":"10.1109\/52.476281","article-title":"Software quality: the elusive target","volume":"13","author":"Kitchenham","year":"1996","journal-title":"IEEE Software"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB26","author":"Roberts","year":"1989"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB27","article-title":"Characteristics of Software Quality","volume":"vol. 1","author":"Boehm","year":"1978"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB28","series-title":"Software Engineering Economics","author":"Boehm","year":"1981"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB29","article-title":"Tailoring the Software Process to Process Goals and Environment","author":"Basili","year":"1986"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB30","series-title":"Software Metrics: Establishing a Company-Wide Program","author":"Grady","year":"1987"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB31","series-title":"Proceedings of IRIS 18","article-title":"Beyond formal quality in information systems design\u2014a framework for information systems design from a quality perspective","author":"Braa","year":"1995"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB32","doi-asserted-by":"crossref","first-page":"152","DOI":"10.1049\/sej.1991.0018","article-title":"A model for IS quality","volume":"6","author":"Eriksson","year":"1991","journal-title":"Software Engineering Journal"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB33","first-page":"55","article-title":"Improve software quality by reusing knowledge and experience","author":"Basili","year":"1995","journal-title":"Sloan Management Review"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB34","article-title":"Systems Thinking","volume":"vol. 1","author":"Weinberg","year":"1992"},{"issue":"4","key":"10.1016\/S0950-5849(97)00039-6_BIB35","doi-asserted-by":"crossref","first-page":"25","DOI":"10.1109\/52.300034","article-title":"A critical look at software capability evaluations","volume":"8","author":"Bollinger","year":"1991","journal-title":"IEEE Software"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB36","series-title":"Liberation Management","author":"Peters","year":"1992"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB37","article-title":"1995\/1996 Software Excellence Survey: Model and Detailed Results Analysis","author":"Rementeria","year":"1996","journal-title":"European Software Institute, Technical Report ESI-1996-PIA\/96282"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB38","series-title":"Software Process Assessment and Improvement","article-title":"On comparing process assessment results: BOOTSTRAP and CMM","author":"Jarvinen","year":"1997"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB39","doi-asserted-by":"crossref","first-page":"60","DOI":"10.1287\/isre.3.1.60","article-title":"Information systems success: the quest for the dependent variable","volume":"3","author":"DeLone","year":"1992","journal-title":"Information Systems Research"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB40","doi-asserted-by":"crossref","first-page":"643","DOI":"10.1016\/S1383-7621(96)00049-5","article-title":"Improving R&D processes by an ISO 9001-based quality management system","volume":"42","author":"Auer","year":"1996","journal-title":"Journal of Systems Architecture"},{"issue":"2","key":"10.1016\/S0950-5849(97)00039-6_BIB41","first-page":"38","article-title":"Does ISO 9000 really help improve software quality?","volume":"7","author":"Matsubara","year":"1994","journal-title":"American Programmer"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB42","article-title":"ISO Study Report","year":"1992","journal-title":"International Standards Organization, ISO\/IEC JTC1\/SC7\/N944R"},{"issue":"6\/7","key":"10.1016\/S0950-5849(97)00039-6_BIB43","doi-asserted-by":"crossref","first-page":"404","DOI":"10.1016\/0950-5849(93)90011-Q","article-title":"SPICE: Software process improvement and capability determination","volume":"35","author":"Dorling","year":"1993","journal-title":"Information and Software Technology"},{"issue":"1","key":"10.1016\/S0950-5849(97)00039-6_BIB44","first-page":"47","article-title":"The SPICE trials: validating the framework","volume":"1","author":"Maclennan","year":"1995","journal-title":"Software Process\u2014Improvement and Practice"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB45","series-title":"Managing the Software Process","author":"Humphrey","year":"1989"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB46","series-title":"ISO\/IEC Software Process Assessment Part 1: Concepts and Introductory Guide","article-title":"SPICE Part 1","year":"1995"},{"key":"10.1016\/S0950-5849(97)00039-6_BIB47","article-title":"Benefits of CMM-Based Software Process Improvement: Initial Results","author":"Herbsleb","year":"1994","journal-title":"Software Engineering Institute, CMU\/SEI-94-TR-13"},{"issue":"4","key":"10.1016\/S0950-5849(97)00039-6_BIB48","first-page":"29","article-title":"MIS + TQM = QIS","volume":"27","author":"Keith","year":"1994","journal-title":"Quality Progress"}],"container-title":["Information and Software Technology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0950584997000396?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0950584997000396?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2019,4,30]],"date-time":"2019-04-30T16:28:28Z","timestamp":1556641708000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0950584997000396"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1997,1]]},"references-count":48,"journal-issue":{"issue":"12","published-print":{"date-parts":[[1997,1]]}},"alternative-id":["S0950584997000396"],"URL":"https:\/\/doi.org\/10.1016\/s0950-5849(97)00039-6","relation":{},"ISSN":["0950-5849"],"issn-type":[{"value":"0950-5849","type":"print"}],"subject":[],"published":{"date-parts":[[1997,1]]}}}