{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2022,6,2]],"date-time":"2022-06-02T04:18:31Z","timestamp":1654143511851},"reference-count":44,"publisher":"Elsevier BV","issue":"12","license":[{"start":{"date-parts":[[1997,1,1]],"date-time":"1997-01-01T00:00:00Z","timestamp":852076800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information and Software Technology"],"published-print":{"date-parts":[[1997,1]]},"DOI":"10.1016\/s0950-5849(97)00041-4","type":"journal-article","created":{"date-parts":[[2002,7,25]],"date-time":"2002-07-25T14:22:28Z","timestamp":1027606948000},"page":"827-836","source":"Crossref","is-referenced-by-count":19,"title":["Use quality and the World Wide Web"],"prefix":"10.1016","volume":"39","author":[{"given":"Kicka","family":"Lindroos","sequence":"first","affiliation":[]}],"member":"78","reference":[{"key":"10.1016\/S0950-5849(97)00041-4_BIB1","unstructured":"J. Iivari, E. Koskela, Choice and Quality Criteria for Data System Selection. IFIP 79, pp. 143\u2013150."},{"issue":"10","key":"10.1016\/S0950-5849(97)00041-4_BIB2","doi-asserted-by":"crossref","first-page":"785","DOI":"10.1145\/358413.358430","article-title":"The measurement of user information satisfaction","volume":"26","author":"Ives","year":"1983","journal-title":"Communications of the ACM"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB3","doi-asserted-by":"crossref","first-page":"530","DOI":"10.1287\/mnsc.29.5.530","article-title":"Development of a tool for measuring and analysing computer user satisfaction","volume":"5","author":"Bailey","year":"1983","journal-title":"Management Science"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB4","doi-asserted-by":"crossref","first-page":"259","DOI":"10.2307\/248851","article-title":"The measurement of end-user computing satisfaction","volume":"2","author":"Doll","year":"1988","journal-title":"MIS-Quarterly"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB5","doi-asserted-by":"crossref","first-page":"319","DOI":"10.2307\/249008","article-title":"Perceived usefulness, perceived ease of use, and user acceptance of information technology","volume":"3","author":"Davis","year":"1989","journal-title":"MIS Quarterly"},{"issue":"3","key":"10.1016\/S0950-5849(97)00041-4_BIB6","doi-asserted-by":"crossref","first-page":"232","DOI":"10.1145\/5666.5669","article-title":"An empirical study of the impact of user involvement on system usage and information satisfaction","volume":"29","author":"Baroudi","year":"1986","journal-title":"Communications of the ACM"},{"issue":"1","key":"10.1016\/S0950-5849(97)00041-4_BIB7","doi-asserted-by":"crossref","first-page":"59","DOI":"10.2307\/249610","article-title":"Measuring user participation, user involvement, and user attitude","volume":"18","author":"Barki","year":"1994","journal-title":"MIS Quarterly"},{"issue":"2","key":"10.1016\/S0950-5849(97)00041-4_BIB8","doi-asserted-by":"crossref","first-page":"125","DOI":"10.1016\/0378-7206(95)94021-4","article-title":"Conceptual framework and guidelines for the implementation of mass information systems","volume":"28","author":"Hansen","year":"1995","journal-title":"Information & Management"},{"issue":"1","key":"10.1016\/S0950-5849(97)00041-4_BIB9","first-page":"43","article-title":"The world wide web as an advertising medium: toward an understanding of conversion efficiency","volume":"36","author":"Berthon","year":"1996","journal-title":"Journal of Advertising Research"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB10_1","series-title":"Defense of Print","author":"Nielsen","year":"1031996"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB11","series-title":"Application and web interface design with Java.","author":"Nielsen","year":"1221996"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB12_1","series-title":"Relationships on the Web","author":"Nielsen","year":"1031996"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB13","doi-asserted-by":"crossref","first-page":"147","DOI":"10.1016\/0378-7206(93)90063-Y","article-title":"The place and value of documentation in end-user computing","volume":"24","author":"Torkzadeh","year":"1993","journal-title":"Information & Management"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB14","doi-asserted-by":"crossref","first-page":"119","DOI":"10.1016\/0378-7206(94)90036-1","article-title":"Is user satisfaction a valid measure of system effectiveness?","volume":"26","author":"Gatian","year":"1994","journal-title":"Information & Management"},{"issue":"2","key":"10.1016\/S0950-5849(97)00041-4_BIB15","doi-asserted-by":"crossref","first-page":"113","DOI":"10.1016\/0378-7206(92)90065-N","article-title":"Are information centers responsive to end user needs?","volume":"22","author":"Rainer","year":"1992","journal-title":"Information & Management"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB16","first-page":"183","article-title":"Computer Systems Development: History, organisation and Implementation","author":"Friedman","year":"1989"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB17","series-title":"Management information systems: conceptual foundations, structure, and development","author":"Davis","year":"1985"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB18","series-title":"Characteristics of software quality","author":"Boehm","year":"1978"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB19","doi-asserted-by":"crossref","first-page":"152","DOI":"10.1049\/sej.1991.0018","article-title":"A model for IS quality","author":"Eriksson","year":"1991","journal-title":"Software Engineering Journal"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB20","series-title":"Information Systems Research","first-page":"6","article-title":"The information systems domain","author":"Land","year":"1992"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB21_1","series-title":"Seven Types of Web Readers","author":"Morris","year":"3131996"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB22","series-title":"Designing the User Interface: Strategies for Effective Human-Computer Interface","author":"Shneiderman","year":"1992"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB23","series-title":"Human-Computer Interaction","author":"Preece","year":"1994"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB24","series-title":"Usability Engineering","author":"Nielsen","year":"1993"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB25","article-title":"Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations","author":"Hoffman","year":"1995","journal-title":"Working paper at Owen at Vanderbilt"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB26_1","unstructured":"D.L. Hoffman, W.D. Kalsbeek, T.P. Novak, Internet Use in the United States: 1995 Baseline Estimates and Preliminary Market Segments."},{"key":"10.1016\/S0950-5849(97)00041-4_BIB27","series-title":"CHI'86 Proceedings","first-page":"24","article-title":"User Modeling in UC, the UNIX Consultant","author":"Chin","year":"1986"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB28","series-title":"The Information Centre: The State of Art Report","first-page":"219","article-title":"Case Study 1: The continuing support needs of end-users","author":"Eason","year":"1984"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB29","first-page":"17","article-title":"Quality is free","author":"Crosby","year":"1979"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB30","series-title":"Zen and the art of motorcycle maintenance: an inquiry into values","author":"Pirsig","year":"1984"},{"issue":"1","key":"10.1016\/S0950-5849(97)00041-4_BIB31","first-page":"25","article-title":"What does product quality really mean?","volume":"26","author":"Garvin","year":"1984","journal-title":"Sloan Management Review"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB32","series-title":"Proceedings of the Eleventh International Conference of Information Systems","first-page":"183","article-title":"User information satisfaction: toward conceptual clarity","author":"Kim","year":"1990"},{"issue":"1","key":"10.1016\/S0950-5849(97)00041-4_BIB33","doi-asserted-by":"crossref","first-page":"60","DOI":"10.1287\/isre.3.1.60","article-title":"Information systems success: the quest for the dependent variable","volume":"3","author":"DeLone","year":"1992","journal-title":"Information Systems Research"},{"issue":"4","key":"10.1016\/S0950-5849(97)00041-4_BIB34","doi-asserted-by":"crossref","first-page":"205","DOI":"10.1016\/0378-7206(94)90049-3","article-title":"User information satisfaction: IS implementability and effectiveness","volume":"27","author":"Iivari","year":"1994","journal-title":"Information & Management"},{"issue":"4","key":"10.1016\/S0950-5849(97)00041-4_BIB35","first-page":"17","article-title":"A model of user information satisfaction","volume":"25","author":"Sharani","year":"1994","journal-title":"Database"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB36","series-title":"Working paper presented at KISS96, the Kilpisjarvi Information System Seminar in Kilpisjarvi","article-title":"User Information Satisfaction: a critical review","author":"Iivari","year":"1996"},{"issue":"2","key":"10.1016\/S0950-5849(97)00041-4_BIB37","doi-asserted-by":"crossref","first-page":"173","DOI":"10.2307\/249687","article-title":"Service quality: a measure of information systems effectiveness","volume":"19","author":"Pitt","year":"1995","journal-title":"MIS Quarterly"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB38","series-title":"Proceedings of the fifteenth International Conference on Information Systems","first-page":"99","article-title":"A Partial Test and Development of the DeLone and McLean Model of IS Success","author":"Seddon","year":"1994"},{"issue":"1","key":"10.1016\/S0950-5849(97)00041-4_BIB39","doi-asserted-by":"crossref","first-page":"76","DOI":"10.1287\/mnsc.36.1.76","article-title":"A theoretical assessment of the user-satisfaction construct in information system research","volume":"36","author":"Melone","year":"1990","journal-title":"Management Science"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB40","series-title":"Proceedings of the Sixteenth International Conference on Information Systems","first-page":"354","article-title":"Perceived Net Benefit as a Measure of IS Success and Predictor of IS Use","author":"Seddon","year":"1995"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB41","series-title":"Strategic Management and Marketing in the Service Sector","author":"Gr\u00f6nroos","year":"1983"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB42","article-title":"Tolerance zones in perceived service quality","author":"Strandvik","year":"1994","journal-title":"Publications of the Swedish School of Economics and Business Administration (Doctoral Dissertation)"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB43","article-title":"Comparison standards in perceived service quality","author":"Liljander","year":"1995","journal-title":"Publications of the Swedish School of Economics and Business Administration (Doctoral Dissertation)"},{"key":"10.1016\/S0950-5849(97)00041-4_BIB44","series-title":"The Dynamics of Service","author":"Gutek","year":"1995"}],"container-title":["Information and Software Technology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0950584997000414?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0950584997000414?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2019,4,23]],"date-time":"2019-04-23T18:20:48Z","timestamp":1556043648000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0950584997000414"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1997,1]]},"references-count":44,"journal-issue":{"issue":"12","published-print":{"date-parts":[[1997,1]]}},"alternative-id":["S0950584997000414"],"URL":"https:\/\/doi.org\/10.1016\/s0950-5849(97)00041-4","relation":{},"ISSN":["0950-5849"],"issn-type":[{"value":"0950-5849","type":"print"}],"subject":[],"published":{"date-parts":[[1997,1]]}}}