{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,17]],"date-time":"2025-10-17T13:08:19Z","timestamp":1760706499155},"reference-count":14,"publisher":"Elsevier BV","issue":"2","license":[{"start":{"date-parts":[[2001,2,1]],"date-time":"2001-02-01T00:00:00Z","timestamp":980985600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Expert Systems with Applications"],"published-print":{"date-parts":[[2001,2]]},"DOI":"10.1016\/s0957-4174(00)00058-0","type":"journal-article","created":{"date-parts":[[2002,7,25]],"date-time":"2002-07-25T13:17:04Z","timestamp":1027603024000},"page":"187-200","source":"Crossref","is-referenced-by-count":22,"title":["Mixed-initiative synthesized learning approach for web-based CRM"],"prefix":"10.1016","volume":"20","author":[{"given":"Soe-Tsyr","family":"Yuan","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Wei-Lun","family":"Chang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"78","reference":[{"key":"10.1016\/S0957-4174(00)00058-0_BIB1","unstructured":"Customer Relationship Management, http:\/\/www.dci.com\/crm"},{"key":"10.1016\/S0957-4174(00)00058-0_BIB2","unstructured":"Saunders, C. & Meltzer, M. Driving Customer Retention, Development And Acquisition For Profit In The Insurance Business, http:\/\/www.crm-forum.com\/crm_forum_white_papers\/dcr\/sld01.htm"},{"key":"10.1016\/S0957-4174(00)00058-0_BIB3","unstructured":"Customer Retention Associates, http:\/\/www.customerloyalty.org\/"},{"key":"10.1016\/S0957-4174(00)00058-0_BIB4","unstructured":"Customer Retention Practices: Solutions, http:\/\/retention.harrisblackintl.com\/solutions\/"},{"key":"10.1016\/S0957-4174(00)00058-0_BIB5","unstructured":"Andreas, R. (1997). Alternative Ways for Cluster Visualization in Self-Organizing Maps, Proceeding of the Workshop on Self-Organizing Maps (WSOM97), Helsinki, Finland."},{"key":"10.1016\/S0957-4174(00)00058-0_BIB6","unstructured":"Andreas, R. (1999). LabelSOM: On the Labeling of Self-Organizing Maps, Proceedings of the International Joint Conference on Neural Networks (IJCNN\u201999), Washington, DC."},{"key":"10.1016\/S0957-4174(00)00058-0_BIB7","unstructured":"Andreas, R. (1999). Automatic Labeling of Self-Organizing Maps: Making a Treasure-Map Reveal its Secrets, Proceedings of the third Pacific-Asia Conference on Knowledge Discovery and Data Mining (PAKDD\u201999), Bejing, China. LNCS \/ Lecture Notes in Artificial Intelligence, LNAI 1574, pp. 228\u2013237, Springer Verlag."},{"key":"10.1016\/S0957-4174(00)00058-0_BIB8","unstructured":"UGAI97 Workshop, Building Classification Models: ID3 and C4.5, http:\/\/yoda.cis.temple.edu:8080\/UGAIWWW\/lectures\/C45\/"},{"key":"10.1016\/S0957-4174(00)00058-0_BIB9","unstructured":"Data Mining Tools See5 and C5.0, http:\/\/www.rulequest.com\/see5-info.html"},{"key":"10.1016\/S0957-4174(00)00058-0_BIB10","series-title":"Self-organization maps","author":"Kohonen","year":"1997"},{"key":"10.1016\/S0957-4174(00)00058-0_BIB11","unstructured":"Back, B., Sere, K. & Vanharanta, H. (1997). Analyzing Financial Performance with Self-Organization Maps, Proceedings of Workshop on the Self-Organizing Map (WSOM\u201997), Espoo, Finland."},{"key":"10.1016\/S0957-4174(00)00058-0_BIB12","unstructured":"Vesanto, J. (1997). Data Mining Techniques Based on the Self-Organization Map, Thesis for the degree of Master of Science in Engineering."},{"key":"10.1016\/S0957-4174(00)00058-0_BIB13","unstructured":"Goser, K. F. (1997). Self organising maps for intelligent process control, Proceeding of the Workshop on Self-Organizing Maps (WSOM97), Helsinki, Finland."},{"key":"10.1016\/S0957-4174(00)00058-0_BIB14","series-title":"Neural networks in financial engineering","first-page":"498","article-title":"Exploratory data analysis by the self-organizing map: structures of welfare and poverty in the world","author":"Kaski","year":"1996"}],"container-title":["Expert Systems with Applications"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0957417400000580?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0957417400000580?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2019,4,24]],"date-time":"2019-04-24T23:25:23Z","timestamp":1556148323000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0957417400000580"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2001,2]]},"references-count":14,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2001,2]]}},"alternative-id":["S0957417400000580"],"URL":"https:\/\/doi.org\/10.1016\/s0957-4174(00)00058-0","relation":{},"ISSN":["0957-4174"],"issn-type":[{"value":"0957-4174","type":"print"}],"subject":[],"published":{"date-parts":[[2001,2]]}}}