{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,11]],"date-time":"2025-10-11T09:12:01Z","timestamp":1760173921074,"version":"build-2065373602"},"reference-count":4,"publisher":"Elsevier BV","issue":"6","license":[{"start":{"date-parts":[[2012,6,1]],"date-time":"2012-06-01T00:00:00Z","timestamp":1338508800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"},{"start":{"date-parts":[[2012,6,1]],"date-time":"2012-06-01T00:00:00Z","timestamp":1338508800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/legal\/tdmrep-license"}],"content-domain":{"domain":["ajodo.org","clinicalkey.com","clinicalkey.com.au","clinicalkey.es","clinicalkey.jp","elsevier.com","sciencedirect.com"],"crossmark-restriction":true},"short-container-title":["American Journal of Orthodontics and Dentofacial Orthopedics"],"published-print":{"date-parts":[[2012,6]]},"DOI":"10.1016\/j.ajodo.2011.11.010","type":"journal-article","created":{"date-parts":[[2012,5,26]],"date-time":"2012-05-26T10:55:37Z","timestamp":1338029737000},"page":"674-675","update-policy":"https:\/\/doi.org\/10.1016\/elsevier_cm_policy","source":"Crossref","is-referenced-by-count":1,"title":["When to say \u201cI\u2019m sorry\u201d"],"prefix":"10.1016","volume":"141","author":[{"given":"Peter M.","family":"Greco","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"78","reference":[{"key":"10.1016\/j.ajodo.2011.11.010_bib1","unstructured":"Leape LL. Understanding the power of apology: how saying I\u2019m sorry helps heal patients and caregivers. Natl Patient Safety Foundation Newsletter 2005;8:1. Available at: http:\/\/www.npsf.org\/download\/Focus2005Vol8No4.pdf. Accessed on October 2, 2011."},{"key":"10.1016\/j.ajodo.2011.11.010_bib2","doi-asserted-by":"crossref","first-page":"1051","DOI":"10.1056\/NEJMhpr020760","article-title":"Understanding ane responding to adverse events","volume":"348","author":"Vincent","year":"2003","journal-title":"N Engl J Med"},{"key":"10.1016\/j.ajodo.2011.11.010_bib3","unstructured":"Engle B. The power of apology. Psychol Today 2002. Available at: http:\/\/www.psychologytoday.com\/articles\/200208\/the-power-apology. Accessed on October 3, 2011."},{"key":"10.1016\/j.ajodo.2011.11.010_bib4","article-title":"To apologize for an unforeseen medical complication\u2014a primer on apologies laws","author":"Sciatta","year":"2011","journal-title":"Penn Bar Assn Q"}],"container-title":["American Journal of Orthodontics and Dentofacial Orthopedics"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0889540611011085?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0889540611011085?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2025,10,11]],"date-time":"2025-10-11T08:53:00Z","timestamp":1760172780000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0889540611011085"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2012,6]]},"references-count":4,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2012,6]]}},"alternative-id":["S0889540611011085"],"URL":"https:\/\/doi.org\/10.1016\/j.ajodo.2011.11.010","relation":{},"ISSN":["0889-5406"],"issn-type":[{"type":"print","value":"0889-5406"}],"subject":[],"published":{"date-parts":[[2012,6]]},"assertion":[{"value":"Elsevier","name":"publisher","label":"This article is maintained by"},{"value":"When to say \u201cI\u2019m sorry\u201d","name":"articletitle","label":"Article Title"},{"value":"American Journal of Orthodontics and Dentofacial Orthopedics","name":"journaltitle","label":"Journal Title"},{"value":"https:\/\/doi.org\/10.1016\/j.ajodo.2011.11.010","name":"articlelink","label":"CrossRef DOI link to publisher maintained version"},{"value":"simple-article","name":"content_type","label":"Content Type"},{"value":"Copyright \u00a9 2012 American Association of Orthodontists. Published by Mosby, Inc. All rights reserved.","name":"copyright","label":"Copyright"}]}}