{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,16]],"date-time":"2026-05-16T04:44:03Z","timestamp":1778906643876,"version":"3.51.4"},"reference-count":34,"publisher":"Elsevier BV","issue":"4","license":[{"start":{"date-parts":[[2023,7,1]],"date-time":"2023-07-01T00:00:00Z","timestamp":1688169600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"},{"start":{"date-parts":[[2023,7,1]],"date-time":"2023-07-01T00:00:00Z","timestamp":1688169600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/legal\/tdmrep-license"},{"start":{"date-parts":[[2023,3,26]],"date-time":"2023-03-26T00:00:00Z","timestamp":1679788800000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":["airmedicaljournal.com","clinicalkey.com","clinicalkey.com.au","clinicalkey.es","clinicalkey.fr","clinicalkey.jp","elsevier.com","sciencedirect.com"],"crossmark-restriction":true},"short-container-title":["Air Medical Journal"],"published-print":{"date-parts":[[2023,7]]},"DOI":"10.1016\/j.amj.2023.03.002","type":"journal-article","created":{"date-parts":[[2023,4,21]],"date-time":"2023-04-21T18:54:26Z","timestamp":1682103266000},"page":"239-245","update-policy":"https:\/\/doi.org\/10.1016\/elsevier_cm_policy","source":"Crossref","is-referenced-by-count":3,"title":["Patient Satisfaction and Utilization of Ambulance Services in Prehospital Services at a Tertiary Care Hospital: A Cross-Sectional Study in Peshawar, Khyber Pakhtunkhwa, Pakistan"],"prefix":"10.1016","volume":"42","author":[{"given":"Farhad Ali","family":"Khattak","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mehwish","family":"Saba","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Muhammad","family":"Hakim","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0001-4694","authenticated-orcid":false,"given":"Asad","family":"Khan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Saima","family":"Aleem","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Saima","family":"Afaq","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6219-0212","authenticated-orcid":false,"given":"Abid","family":"Ullah","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9119-6632","authenticated-orcid":false,"given":"Abid","family":"Rahim","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Zia ul","family":"Haq","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"78","reference":[{"key":"10.1016\/j.amj.2023.03.002_bib0001","doi-asserted-by":"crossref","first-page":"335","DOI":"10.4066\/AMJ.2010.218","article-title":"Emergency medical services in Iran: an overview","volume":"3","author":"Bahadori","year":"2010","journal-title":"Australas Med J"},{"key":"10.1016\/j.amj.2023.03.002_bib0005","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1016\/j.ienj.2010.01.004","article-title":"Threats and violence in the Swedish pre-hospital emergency care","volume":"19","author":"Petz\u00e4ll","year":"2011","journal-title":"Int Emerg Nurs"},{"key":"10.1016\/j.amj.2023.03.002_bib0010","first-page":"l","article-title":"Satisfaction from pre-hospital emergency medical services: a cross sectional study in Shahrekord","volume":"3","author":"Esmaeili Vardanjani","year":"2014","journal-title":"J Clin Res Paramed Sci"},{"key":"10.1016\/j.amj.2023.03.002_bib0011","first-page":"735","article-title":"Pre-hospital emergency medical services in developing countries: A case study about EMS response time in Yazd, Iran","volume":"13","author":"Bahrami","year":"2011","journal-title":"Iran Red Crescent Med J"},{"key":"10.1016\/j.amj.2023.03.002_bib0002","first-page":"91","article-title":"Evaluation of satisfaction rate of patients admitted to Yazd Shaheed Sadoughi burn hospital in first nine months of the year 2011","volume":"11","author":"Kazemeini","year":"2013","journal-title":"Tolooebehdasht"},{"key":"10.1016\/j.amj.2023.03.002_bib0003","doi-asserted-by":"crossref","DOI":"10.1136\/bmjopen-2015-007726","article-title":"Why do patients with \u2018primary care sensitive\u2019 problems access ambulance services? A systematic mapping review of the literature","volume":"5","author":"Booker","year":"2015","journal-title":"BMJ Open"},{"key":"10.1016\/j.amj.2023.03.002_bib0004","first-page":"13","article-title":"Introduction of a collaborative quality improvement program in the French cystic fibrosis network: the PHARE-M initiative","volume":"13","author":"Bertrand","year":"2018","journal-title":"Orphanet J Rare Dis"},{"key":"10.1016\/j.amj.2023.03.002_bib0012","doi-asserted-by":"crossref","first-page":"493","DOI":"10.1515\/med-2018-0073","article-title":"Analysis of patient satisfaction with emergency medical services","volume":"13","author":"Jakli\u010d","year":"2018","journal-title":"Open Med (Wars)"},{"key":"10.1016\/j.amj.2023.03.002_bib0022","doi-asserted-by":"crossref","first-page":"487","DOI":"10.1093\/intqhc\/mzi072","article-title":"A performance assessment framework for hospitals: the WHO regional office for Europe PATH project","volume":"17","author":"Veillard","year":"2005","journal-title":"Int J Qual Health Care"},{"key":"10.1016\/j.amj.2023.03.002_bib0008","doi-asserted-by":"crossref","first-page":"267","DOI":"10.1097\/00001786-200310000-00004","article-title":"Patient satisfaction of emergency nursing care in the United States, Slovenia, and Australia","volume":"18","author":"Davis","year":"2003","journal-title":"J Nurs Care Qual"},{"key":"10.1016\/j.amj.2023.03.002_bib0023","unstructured":"Walshe K, Smith J. Healthcare Management. 2nd ed. Available at: https:\/\/www.worldcat.org\/title\/healthcare-management\/oclc\/757261299. Accessed February 22, 2021."},{"key":"10.1016\/j.amj.2023.03.002_bib0009","first-page":"251","article-title":"Clinical leadership in paramedic services: a narrative synthesis","volume":"22","author":"O'Meara","year":"2017","journal-title":"Int J Health Gov"},{"key":"10.1016\/j.amj.2023.03.002_bib0006","series-title":"Customer Satisfaction in the Metropolitan Ambulance Service [dissertation]","author":"Stewart","year":"2001"},{"key":"10.1016\/j.amj.2023.03.002_bib0007","doi-asserted-by":"crossref","first-page":"86","DOI":"10.1016\/j.ienj.2010.03.002","article-title":"Patient satisfaction with ambulance care services: survey from two districts in southern Sweden","volume":"19","author":"Johansson","year":"2011","journal-title":"Int Emerg Nurs"},{"key":"10.1016\/j.amj.2023.03.002_bib0013","doi-asserted-by":"crossref","first-page":"128","DOI":"10.5694\/mja11.10955","article-title":"Demand at the emergency department front door: 10-year trends in presentations","volume":"196","author":"Lowthian","year":"2012","journal-title":"Med J Aust"},{"key":"10.1016\/j.amj.2023.03.002_bib0014","doi-asserted-by":"crossref","first-page":"96","DOI":"10.1016\/j.apnr.2015.05.009","article-title":"Migration background and overall satisfaction with pre-hospital emergency care","volume":"29","author":"Kietzmann","year":"2016","journal-title":"Appl Nurs Res"},{"key":"10.1016\/j.amj.2023.03.002_bib0015","doi-asserted-by":"crossref","first-page":"370","DOI":"10.1097\/MEJ.0000000000000264","article-title":"Patient satisfaction in out-of-hospital emergency care: a multicenter survey","volume":"23","author":"Neumayr","year":"2016","journal-title":"Eur J Emerg Med"},{"key":"10.1016\/j.amj.2023.03.002_bib0016","doi-asserted-by":"crossref","DOI":"10.1197\/aemj.10.7.812","article-title":"Customer satisfaction measurement in emergency medical services","volume":"10","author":"Kuisma","year":"2003","journal-title":"Acad Emerg Med"},{"key":"10.1016\/j.amj.2023.03.002_bib0017","doi-asserted-by":"crossref","DOI":"10.1155\/2012\/838610","article-title":"Emergency department crowding: time for interventions and policy evaluations","volume":"2012","author":"Boyle","year":"2012","journal-title":"Emerg Med Int"},{"key":"10.1016\/j.amj.2023.03.002_bib0018","unstructured":"The Victorian Health Services. Performance monitoring framework 2013-14. Health.vic. Available at:https:\/\/www2.health.vic.gov.au\/about\/publications\/policiesandguidelines\/The-Victorian-Health-Services-Performance-Monitoring-Framework-2013-14-Business-Rules. Accessed February 22, 2021."},{"key":"10.1016\/j.amj.2023.03.002_bib0019","unstructured":"The Victorian Health Services. Performance monitoring framework 2012-13. Health.vic. Available at: https:\/\/www2.health.vic.gov.au\/about\/publications\/policiesandguidelines\/The-Victorian-Health-Service-Performance-Monitoring-Framework-2012-13-Business-Rules. Accessed February 22, 2021."},{"key":"10.1016\/j.amj.2023.03.002_bib0020","doi-asserted-by":"crossref","first-page":"125","DOI":"10.1046\/j.1365-2648.2002.02066.x","article-title":"A qualitative study of shift handover practice and function from a socio-technical perspective","volume":"37","author":"Kerr","year":"2002","journal-title":"J Adv Nurs"},{"key":"10.1016\/j.amj.2023.03.002_bib0021","doi-asserted-by":"crossref","first-page":"102","DOI":"10.1111\/j.1742-6723.2009.01168.x","article-title":"Lost in translation: maximizing handover effectiveness between paramedics and receiving staff in the emergency department","volume":"21","author":"Owen","year":"2009","journal-title":"Emerg Med Australas"},{"key":"10.1016\/j.amj.2023.03.002_bib0024","doi-asserted-by":"crossref","first-page":"366","DOI":"10.3325\/cmj.2015.56.366","article-title":"Stressed and overworked? A cross-sectional study of the working situation of urban and rural general practitioners in Austria in the framework of the QUALICOPC project","volume":"56","author":"Hoffmann","year":"2015","journal-title":"Croat Med J"},{"key":"10.1016\/j.amj.2023.03.002_bib0027","first-page":"631","article-title":"Mohd Shaharuddin Shah CH, Nik Hisamuddin NA. Patients' perception of the ambulance services at Hospital Universiti Sains Malaysia","volume":"49","author":"Anisah","year":"2008","journal-title":"Singapore Med J"},{"key":"10.1016\/j.amj.2023.03.002_bib0028","doi-asserted-by":"crossref","first-page":"275","DOI":"10.1093\/intqhc\/mzw024","article-title":"The patient satisfaction questionnaire of EUprimecare project: measurement properties","volume":"28","author":"Cimas","year":"2016","journal-title":"Int J Qual Health Care"},{"key":"10.1016\/j.amj.2023.03.002_bib0029","doi-asserted-by":"crossref","first-page":"233","DOI":"10.3390\/ijerph15020233","article-title":"Patient satisfaction with pre-hospital emergency services. A qualitative study comparing professionals\u2019 and patients\u2019 views","volume":"15","author":"Garc\u00eda-Alfranca","year":"2018","journal-title":"Int J Environ Res Public Health"},{"key":"10.1016\/j.amj.2023.03.002_bib0025","first-page":"2196","article-title":"Patients perception and satisfaction of the ambulance service (115) at Shahrekord, Iran","volume":"9","author":"Sharifi","year":"2012","journal-title":"Life Sci J"},{"key":"10.1016\/j.amj.2023.03.002_bib0030","doi-asserted-by":"crossref","first-page":"66","DOI":"10.11606\/s1518-8787.2020054002342","article-title":"Interventions in overcrowding of emergency departments: an overview of systematic reviews","volume":"54","author":"Bittencourt","year":"2020","journal-title":"Rev Saude Publica"},{"key":"10.1016\/j.amj.2023.03.002_bib0031","doi-asserted-by":"crossref","first-page":"3974","DOI":"10.19082\/3974","article-title":"Customers\u2019 satisfaction about prehospital emergency medical services in Lorestan, Iran","volume":"9","author":"Heydari","year":"2017","journal-title":"Electron Physician"},{"key":"10.1016\/j.amj.2023.03.002_bib34","doi-asserted-by":"crossref","first-page":"535","DOI":"10.1002\/nop2.237","article-title":"Patient satisfaction with the quality of nursing care","volume":"6","author":"Karaca","year":"2019","journal-title":"Nurs Open"},{"key":"10.1016\/j.amj.2023.03.002_bib0026","doi-asserted-by":"crossref","first-page":"14","DOI":"10.1186\/s13049-017-0362-4","article-title":"Developing quality indicators for physician-staffed emergency medical services: a consensus process","volume":"25","author":"Haugland","year":"2017","journal-title":"Scand J Trauma Resusc Emerg Med"},{"key":"10.1016\/j.amj.2023.03.002_bib0032","doi-asserted-by":"crossref","first-page":"63","DOI":"10.3325\/cmj.2017.58.63","article-title":"The EUROPEP questionnaire for patient's evaluation of general practice care: Bulgarian experience","volume":"58","author":"Dimova","year":"2017","journal-title":"Croat Med J"},{"key":"10.1016\/j.amj.2023.03.002_bib0033","doi-asserted-by":"crossref","first-page":"269","DOI":"10.1007\/s00508-016-1165-8","article-title":"Results of a population-based-assessment: we need better communication and more profound patient involvement","volume":"129","author":"Sendlhofer","year":"2017","journal-title":"Wien Klin Wochenschr"}],"container-title":["Air Medical Journal"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S1067991X23000615?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S1067991X23000615?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2025,10,21]],"date-time":"2025-10-21T05:23:06Z","timestamp":1761024186000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S1067991X23000615"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,7]]},"references-count":34,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2023,7]]}},"alternative-id":["S1067991X23000615"],"URL":"https:\/\/doi.org\/10.1016\/j.amj.2023.03.002","relation":{},"ISSN":["1067-991X"],"issn-type":[{"value":"1067-991X","type":"print"}],"subject":[],"published":{"date-parts":[[2023,7]]},"assertion":[{"value":"Elsevier","name":"publisher","label":"This article is maintained by"},{"value":"Patient Satisfaction and Utilization of Ambulance Services in Prehospital Services at a Tertiary Care Hospital: A Cross-Sectional Study in Peshawar, Khyber Pakhtunkhwa, Pakistan","name":"articletitle","label":"Article Title"},{"value":"Air Medical Journal","name":"journaltitle","label":"Journal Title"},{"value":"https:\/\/doi.org\/10.1016\/j.amj.2023.03.002","name":"articlelink","label":"CrossRef DOI link to publisher maintained version"},{"value":"article","name":"content_type","label":"Content Type"},{"value":"\u00a9 2023 The Authors. Published by Elsevier Inc. on behalf of Air Medical Journal Associates.","name":"copyright","label":"Copyright"}]}}