{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,10,1]],"date-time":"2026-10-01T01:08:40Z","timestamp":1790816920669,"version":"4.1.0"},"reference-count":35,"publisher":"Elsevier BV","issue":"2","license":[{"start":{"date-parts":[[2024,5,1]],"date-time":"2024-05-01T00:00:00Z","timestamp":1714521600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"},{"start":{"date-parts":[[2024,5,1]],"date-time":"2024-05-01T00:00:00Z","timestamp":1714521600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/legal\/tdmrep-license"},{"start":{"date-parts":[[2024,3,7]],"date-time":"2024-03-07T00:00:00Z","timestamp":1709769600000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by-nc-nd\/4.0\/"}],"content-domain":{"domain":["elsevier.com","sciencedirect.com"],"crossmark-restriction":true},"short-container-title":["Advances in Ophthalmology Practice and Research"],"published-print":{"date-parts":[[2024,5]]},"DOI":"10.1016\/j.aopr.2024.03.002","type":"journal-article","created":{"date-parts":[[2024,3,7]],"date-time":"2024-03-07T18:33:51Z","timestamp":1709836431000},"page":"78-83","update-policy":"https:\/\/doi.org\/10.1016\/elsevier_cm_policy","source":"Crossref","is-referenced-by-count":7,"title":["Application of sentiment and word frequency analysis of physician review sites to evaluate refractive surgery care"],"prefix":"10.1016","volume":"4","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-5471-5488","authenticated-orcid":false,"given":"Victoria","family":"Vought","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9778-489X","authenticated-orcid":false,"given":"Rita","family":"Vought","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Andrew S.","family":"Lee","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Irene","family":"Zhou","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0009-0008-2522-324X","authenticated-orcid":false,"given":"Mansi","family":"Garneni","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9142-4364","authenticated-orcid":false,"given":"Steven A.","family":"Greenstein","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"78","reference":[{"issue":"7","key":"10.1016\/j.aopr.2024.03.002_bib1","doi-asserted-by":"crossref","first-page":"734","DOI":"10.1001\/jama.2013.283194","article-title":"Public awareness, perception, and use of online physician rating sites","volume":"311","author":"Hanauer","year":"2014","journal-title":"JAMA"},{"key":"10.1016\/j.aopr.2024.03.002_bib2","first-page":"1","article-title":"A\u00a0natural language processing approach to uncover patterns among online ratings of otolaryngologists","author":"Vasan","year":"2023","journal-title":"J\u00a0Laryngol Otol"},{"issue":"5","key":"10.1016\/j.aopr.2024.03.002_bib3","doi-asserted-by":"crossref","DOI":"10.1177\/15589447211060439","article-title":"Using sentiment analysis to understand what patients are saying about hand surgeons online","volume":"18","author":"Tang","year":"2021","journal-title":"Hand"},{"key":"10.1016\/j.aopr.2024.03.002_bib4","doi-asserted-by":"crossref","DOI":"10.1016\/j.ogla.2023.12.004","article-title":"Application of patient sentiment analysis to evaluate glaucoma care","author":"Vought","year":"2023","journal-title":"Ophthalmology Glaucoma"},{"issue":"0","key":"10.1016\/j.aopr.2024.03.002_bib5","first-page":"1","article-title":"Evaluating pediatric ophthalmic care using sentiment analysis of physician review sites","volume":"0","author":"Vought","year":"2024","journal-title":"J\u00a0Pediatr Ophthalmol Strabismus"},{"key":"10.1016\/j.aopr.2024.03.002_bib6","doi-asserted-by":"crossref","DOI":"10.1007\/s11042-023-15316-x","article-title":"Prediction and detection of emotional tone in online social media mental disorder groups using regression and recurrent neural networks","author":"Kanaparthi","year":"2023","journal-title":"Multimed Tool Appl"},{"key":"10.1016\/j.aopr.2024.03.002_bib7","first-page":"16","article-title":"Twitter sentiment analysis using natural language toolkit and VADER sentiment","volume":"122","author":"Elbagir","year":"2019","journal-title":"Proceedings of the international multiconference of engineers and computer scientists"},{"issue":"1","key":"10.1016\/j.aopr.2024.03.002_bib8","doi-asserted-by":"crossref","first-page":"216","DOI":"10.1609\/icwsm.v8i1.14550","article-title":"Vader: a parsimonious rule-based model for sentiment analysis of social media text","volume":"8","author":"Hutto","year":"2014","journal-title":"Proceedings of the international AAAI conference on web and social media"},{"issue":"6","key":"10.1016\/j.aopr.2024.03.002_bib9","first-page":"498","article-title":"Building better pediatric surgeons: a sentiment analysis of online physician review websites","volume":"16","author":"Butler","year":"2022","journal-title":"J\u00a0Children\u2019s Orthopaed"},{"key":"10.1016\/j.aopr.2024.03.002_bib10","first-page":"1655","article-title":"Wait time as a driver of overall patient satisfaction in an ophthalmology clinic","author":"McMullen","year":"2013","journal-title":"Clin Ophthalmol"},{"issue":"4","key":"10.1016\/j.aopr.2024.03.002_bib11","doi-asserted-by":"crossref","first-page":"206","DOI":"10.4274\/tjo.galenos.2022.43077","article-title":"Clinical performance and patient satisfaction of hybrid contact lenses in patients with keratoconus (in eng)","volume":"53","author":"Serdarov","year":"2023","journal-title":"Turk J Ophthalmol"},{"issue":"1","key":"10.1016\/j.aopr.2024.03.002_bib12","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1186\/1756-0500-4-7","article-title":"Determinants of patient satisfaction with ophthalmic services","volume":"4","author":"Ziaei","year":"2011","journal-title":"BMC Res Notes"},{"issue":"4","key":"10.1016\/j.aopr.2024.03.002_bib13","doi-asserted-by":"crossref","first-page":"738","DOI":"10.1016\/j.ophtha.2007.05.033","article-title":"Use of a standardized patient satisfaction questionnaire to assess the quality of care provided by ophthalmology residents","volume":"115","author":"Jagadeesan","year":"2008","journal-title":"Ophthalmology"},{"key":"10.1016\/j.aopr.2024.03.002_bib14","article-title":"An update on intraocular lens power calculations in eyes with previous laser refractive surgery","author":"Savage","year":"2023","journal-title":"Curr Opin Ophthalmol"},{"issue":"4","key":"10.1016\/j.aopr.2024.03.002_bib15","doi-asserted-by":"crossref","first-page":"296","DOI":"10.1097\/ICU.0000000000000957","article-title":"Topography-guided excimer laser ablation","volume":"34","author":"Onishi","year":"2023","journal-title":"Curr Opin Ophthalmol"},{"key":"10.1016\/j.aopr.2024.03.002_bib16","doi-asserted-by":"crossref","DOI":"10.3389\/fmed.2023.1128818","article-title":"Challenges of refractive cataract surgery in the era of myopia epidemic: a mini-review (in eng)","volume":"10","author":"Du","year":"2023","journal-title":"Front Med"},{"key":"10.1016\/j.aopr.2024.03.002_bib17","doi-asserted-by":"crossref","first-page":"1901","DOI":"10.2147\/PPA.S169902","article-title":"Patients\u2019 satisfaction and subjective happiness after refractive surgery for myopia","author":"Matsuguma","year":"2018","journal-title":"Patient Prefer Adherence"},{"issue":"3","key":"10.1016\/j.aopr.2024.03.002_bib18","doi-asserted-by":"crossref","first-page":"175","DOI":"10.3928\/1081597X-20200211-01","article-title":"Predictors of patient satisfaction after refractive lens exchange with an extended depth of focus IOL","volume":"36","author":"Schallhorn","year":"2020","journal-title":"J\u00a0Refract Surg"},{"key":"10.1016\/j.aopr.2024.03.002_bib19","unstructured":"U. C. Bureau. \"Geographic Levels.\" United States Census Bureau. https:\/\/www.census.gov\/programs-surveys\/economic-census\/guidance-geographies\/levels.html (accessed 8\/January, 2023)."},{"issue":"12","key":"10.1016\/j.aopr.2024.03.002_bib20","doi-asserted-by":"crossref","DOI":"10.2196\/jmir.6612","article-title":"Association between physician online rating and quality of care (in eng)","volume":"18","author":"Okike","year":"2016","journal-title":"J\u00a0Med Internet Res"},{"issue":"3","key":"10.1016\/j.aopr.2024.03.002_bib21","doi-asserted-by":"crossref","first-page":"426","DOI":"10.1016\/j.ophtha.2019.10.016","article-title":"What do your patients think of you? An analysis of 84 230 physician review website reviews in ophthalmology","volume":"127","author":"Smith","year":"2020","journal-title":"Ophthalmology"},{"key":"10.1016\/j.aopr.2024.03.002_bib22","article-title":"Physician review websites: understanding patient satisfaction with ophthalmologists using natural language processing","volume":"2023","author":"Jo","year":"2023","journal-title":"J\u00a0Ophthalmol"},{"issue":"8","key":"10.1016\/j.aopr.2024.03.002_bib23","doi-asserted-by":"crossref","first-page":"1135","DOI":"10.1016\/j.jacc.2020.12.031","article-title":"Does patient-physician gender concordance influence patient perceptions or outcomes?","volume":"77","author":"Lau","year":"2021","journal-title":"J\u00a0Am Coll Cardiol"},{"key":"10.1016\/j.aopr.2024.03.002_bib24","doi-asserted-by":"crossref","first-page":"476","DOI":"10.1016\/j.ajem.2020.09.090","article-title":"Association between patient-physician gender concordance and patient experience scores. Is there gender bias?","volume":"45","author":"Chekijian","year":"2021","journal-title":"Am J Emerg Med"},{"issue":"2","key":"10.1016\/j.aopr.2024.03.002_bib25","first-page":"69","article-title":"Effects of physician gender on patient satisfaction","volume":"58","author":"Bertakis","year":"2003","journal-title":"J\u00a0Am Med Wom Assoc"},{"issue":"3","key":"10.1016\/j.aopr.2024.03.002_bib26","doi-asserted-by":"crossref","first-page":"313","DOI":"10.1016\/j.pec.2014.03.015","article-title":"Physician gender, physician patient-centered behavior, and patient satisfaction: a study in three practice settings within a hospital","volume":"95","author":"Hall","year":"2014","journal-title":"Patient Educ Counsel"},{"key":"10.1016\/j.aopr.2024.03.002_bib27","doi-asserted-by":"crossref","first-page":"76","DOI":"10.1016\/j.socscimed.2018.06.019","article-title":"Rural - urban differences in determinants of patient satisfaction with primary care","volume":"212","author":"Weinhold","year":"2018","journal-title":"Soc Sci Med"},{"key":"10.1016\/j.aopr.2024.03.002_bib28","doi-asserted-by":"crossref","first-page":"633","DOI":"10.1080\/08820538.2021.1891264","article-title":"Demographic variations in patient populations and regional distributions between male and female ophthalmologists in the United States: cross-sectional analysis","volume":"36","author":"Kalavar","year":"2021","journal-title":"Semin Ophthalmol"},{"key":"10.1016\/j.aopr.2024.03.002_bib29","doi-asserted-by":"crossref","first-page":"156","DOI":"10.1016\/j.ajo.2020.05.022","article-title":"Demographic and socioeconomic differences in outpatient ophthalmology utilization in the United States","volume":"218","author":"Rasendran","year":"2020","journal-title":"Am J Ophthalmol"},{"issue":"6","key":"10.1016\/j.aopr.2024.03.002_bib30","doi-asserted-by":"crossref","first-page":"764","DOI":"10.1177\/0272989X12443416","article-title":"Choosing between hospitals: the influence of the experiences of other patients","volume":"32","author":"de Groot","year":"2012","journal-title":"Med Decis Making"},{"issue":"4","key":"10.1016\/j.aopr.2024.03.002_bib32","doi-asserted-by":"crossref","first-page":"719","DOI":"10.1111\/j.1524-4733.2007.00294.x","article-title":"The effect of perceived health status on patient satisfaction","volume":"11","author":"Xiao","year":"2008","journal-title":"Value Health"},{"issue":"3","key":"10.1016\/j.aopr.2024.03.002_bib33","doi-asserted-by":"crossref","first-page":"203","DOI":"10.1108\/09513551011032455","article-title":"Measuring service quality and patient satisfaction with access to public and private healthcare delivery","volume":"23","author":"Owusu-Frimpong","year":"2010","journal-title":"Int J Public Sect Manag"},{"issue":"1","key":"10.1016\/j.aopr.2024.03.002_bib34","doi-asserted-by":"crossref","first-page":"56","DOI":"10.1353\/hpu.2013.0022","article-title":"Reducing disparities in access to primary care and patient satisfaction with care: the role of health centers","volume":"24","author":"Shi","year":"2013","journal-title":"J\u00a0Health Care Poor Underserved"},{"issue":"5","key":"10.1016\/j.aopr.2024.03.002_bib35","doi-asserted-by":"crossref","DOI":"10.1097\/APO.0000000000000391","article-title":"Challenges in eye care in the asia-pacific region","volume":"10","author":"Yusufu","year":"2021","journal-title":"Asia-Pacific J Ophthalmol"},{"key":"10.1016\/j.aopr.2024.03.002_bib36","article-title":"Prevalence and time trends of refractive error in Chinese children: a systematic review and meta-analysis","volume":"11","author":"Tang","year":"2021","journal-title":"J\u00a0Glob Health"}],"container-title":["Advances in Ophthalmology Practice and Research"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S2667376224000209?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S2667376224000209?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2024,5,16]],"date-time":"2024-05-16T10:28:42Z","timestamp":1715855322000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S2667376224000209"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,5]]},"references-count":35,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2024,5]]}},"alternative-id":["S2667376224000209"],"URL":"https:\/\/doi.org\/10.1016\/j.aopr.2024.03.002","relation":{},"ISSN":["2667-3762"],"issn-type":[{"value":"2667-3762","type":"print"}],"subject":[],"published":{"date-parts":[[2024,5]]},"assertion":[{"value":"Elsevier","name":"publisher","label":"This article is maintained by"},{"value":"Application of sentiment and word frequency analysis of physician review sites to evaluate refractive surgery care","name":"articletitle","label":"Article Title"},{"value":"Advances in Ophthalmology Practice and Research","name":"journaltitle","label":"Journal Title"},{"value":"https:\/\/doi.org\/10.1016\/j.aopr.2024.03.002","name":"articlelink","label":"CrossRef DOI link to publisher maintained version"},{"value":"article","name":"content_type","label":"Content Type"},{"value":"\u00a9 2024 The Authors. Published by Elsevier Inc. on behalf of Zhejiang University Press.","name":"copyright","label":"Copyright"}]}}