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The paper highlights how effective listening benefits both speakers and listeners by fostering trust, understanding, and stronger interpersonal connections. It also distinguishes between the observable and unobservable components of listening."},{"key":"10.1016\/j.copsyc.2026.102392_bib52","unstructured":"Ren and Schaumberg (2024) show that people often mistake disagreement for poor listening: speakers judge listening quality mainly by whether the listener agrees with them, and less by how well the listener actually attends and engages. This finding suggests that conveying good listening and voicing disagreement at the same time can be inherently difficult."},{"key":"10.1016\/j.copsyc.2026.102392_bib53","unstructured":"J\u00e4ckel, Zerres, and H\u00fcffmeier (2025) examine how active listening affects multi-issue negotiation outcomes. This paper shows that active listening is associated with more integrative statements and less distributive statements. It provides preliminary empirical evidence showing that active listening could help negotiators identify mutually beneficial solutions and achieve better negotiation results."},{"key":"10.1016\/j.copsyc.2026.102392_bib54","unstructured":"In this article, the authors present a practical guide to the study of conversation. They review common approaches in conversation science, and suggest a workflow for the study of conversation that covers recording and transcribing conversations, structuring data, extracting and aggregating linguistic features, estimating effects, and sharing data. This guide discusses different approaches and sheds light on current best practices to overcome a variety of challenges in studying conversations."},{"key":"10.1016\/j.copsyc.2026.102392_bib55","unstructured":"In this paper, the authors find that subtle mimicry increased liking, while strong mimicry reduced liking and trust. 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