{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,9,29]],"date-time":"2026-09-29T07:05:08Z","timestamp":1790665508888,"version":"4.1.0"},"reference-count":116,"publisher":"Elsevier BV","license":[{"start":{"date-parts":[[2020,9,1]],"date-time":"2020-09-01T00:00:00Z","timestamp":1598918400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"},{"start":{"date-parts":[[2020,9,1]],"date-time":"2020-09-01T00:00:00Z","timestamp":1598918400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/legal\/tdmrep-license"}],"content-domain":{"domain":["elsevier.com","sciencedirect.com"],"crossmark-restriction":true},"short-container-title":["Journal of Business Research"],"published-print":{"date-parts":[[2020,9]]},"DOI":"10.1016\/j.jbusres.2020.05.028","type":"journal-article","created":{"date-parts":[[2020,5,21]],"date-time":"2020-05-21T09:25:33Z","timestamp":1590053133000},"page":"124-131","update-policy":"https:\/\/doi.org\/10.1016\/elsevier_cm_policy","source":"Crossref","is-referenced-by-count":520,"special_numbering":"C","title":["I'll trade you diamonds for toilet paper: Consumer reacting, coping and adapting behaviors in the COVID-19 pandemic"],"prefix":"10.1016","volume":"117","author":[{"given":"Colleen P.","family":"Kirk","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Laura S.","family":"Rifkin","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"78","reference":[{"key":"10.1016\/j.jbusres.2020.05.028_b0005","unstructured":"Ad Council (2020). Ad council launches \u2018Out there for us\u2019 campaign thanking workers on the front lines of the COVID-19 pandemic [Press release]. Retrieved from https:\/\/www.adcouncil.org\/News-Events\/Press-Releases\/Ad-Council-Launches-Out-There-For-Us-Campaign-Thanking-Workers-on-the-Front-Lines-of-the-COVID-19-Pandemic."},{"key":"10.1016\/j.jbusres.2020.05.028_b0010","unstructured":"Adomaite, L., & Tymulis, D. (2020). Doctors are uniting in begging people to stay at home. Retrieved from https:\/\/www.boredpanda.com\/stay-home-doctors-nurses-asking-coronavirus\/?utm_source=google&utm_medium=organic&utm_campaign=organic."},{"issue":"2","key":"10.1016\/j.jbusres.2020.05.028_b0015","doi-asserted-by":"crossref","first-page":"64","DOI":"10.1177\/002224299305700205","article-title":"Identifying global and culture-specific dimensions of humor in advertising: A multinational","volume":"57","author":"Alden","year":"1993","journal-title":"Journal of Marketing"},{"key":"10.1016\/j.jbusres.2020.05.028_b0020","doi-asserted-by":"crossref","unstructured":"Alon, T., Deopke, M., Olmstead-Rumsey, J., & Tertilt, M. (2020). The IMpact of COVID-19 on gender equality; NBER working paper no. 26947. The National Bureau of Economic Research: Economic Fluctutions and Growth.","DOI":"10.3386\/w26947"},{"key":"10.1016\/j.jbusres.2020.05.028_b0025","unstructured":"Amazon (2020). Introducing the first grocery store with just walk-out shopping. Retrieved from https:\/\/www.amazon.com\/b?ie=UTF8&node=16008589011."},{"key":"10.1016\/j.jbusres.2020.05.028_b0030","unstructured":"Austin, P. L. (2020). What \u2018Preppers\u2019 can teach us about dealing with the coronavirus outbreak. Time. Retrieved from https:\/\/time.com\/5797950\/coronavirus-preppers\/."},{"key":"10.1016\/j.jbusres.2020.05.028_b0035","unstructured":"Bates, J. (2020). What is 'Social Distancing?' Here's how to best practice it as coronavirus spreads. Time. Retrieved from https:\/\/time.com\/5800442\/social-distancing-coronavirus\/."},{"key":"10.1016\/j.jbusres.2020.05.028_b0040","unstructured":"Baudrillard, J., & Foss, P. (1983). Simulations. Semiotext (e) New York."},{"issue":"3","key":"10.1016\/j.jbusres.2020.05.028_b0045","doi-asserted-by":"crossref","first-page":"497","DOI":"10.1037\/0033-2909.117.3.497","article-title":"The need to belong: Desire for interpersonal attachments as a fundamental human motivation","volume":"117","author":"Baumeister","year":"1995","journal-title":"Psychological Bulletin"},{"issue":"8","key":"10.1016\/j.jbusres.2020.05.028_b0050","doi-asserted-by":"crossref","first-page":"1595","DOI":"10.1016\/j.jbusres.2013.10.001","article-title":"You are what you can access: Sharing and collaborative consumption online","volume":"67","author":"Belk","year":"2014","journal-title":"Journal of Business Research"},{"key":"10.1016\/j.jbusres.2020.05.028_b0055","series-title":"Handbook of psychology and economic behaviour","article-title":"Robots, cyborgs, and consumption","author":"Belk","year":"2019"},{"key":"10.1016\/j.jbusres.2020.05.028_b0060","series-title":"Research handbook on luxury branding","article-title":"The changing notions of materialism and status in an increasingly dematerialized world","author":"Belk","year":"2020"},{"key":"10.1016\/j.jbusres.2020.05.028_b0065","unstructured":"Belkin, D. (2020). Coronavirus pandemic leads to shunning and shaming in small towns. Retrieved from https:\/\/www.wsj.com\/articles\/coronavirus-pandemic-leads-to-shunning-and-shaming-in-small-towns-11586251801."},{"key":"10.1016\/j.jbusres.2020.05.028_b0070","unstructured":"Bender, R., & Pannett, R. (2020). Coronavirus pandemic takes toll on mental health. The Wall Street Journal. Retrieved from https:\/\/www.wsj.com\/articles\/coronavirus-pandemic-takes-toll-on-mental-health-11586433603."},{"key":"10.1016\/j.jbusres.2020.05.028_b0075","unstructured":"Botsman, R. (2017). Big data meets big brother as China moves to rate its citizens. Wired. Retrieved from https:\/\/www.wired.co.uk\/article\/chinese-government-social-credit-score-privacy-invasion."},{"issue":"1","key":"10.1016\/j.jbusres.2020.05.028_b0080","doi-asserted-by":"crossref","first-page":"44","DOI":"10.1108\/EJM-11-2015-0810","article-title":"Gratitude mediates consumer responses to marketing communications","volume":"51","author":"Bridger","year":"2017","journal-title":"European Journal of Marketing"},{"key":"10.1016\/j.jbusres.2020.05.028_b0085","article-title":"Coronavirus stigma and guilt \u2014 about getting sick or getting others sick\u2014hurts everyone","author":"Brigden","year":"2020","journal-title":"CBS Think"},{"key":"10.1016\/j.jbusres.2020.05.028_b0090","article-title":"Online used-car seller carvana files for IPO","author":"Brown","year":"2017","journal-title":"Wall Street Journal"},{"key":"10.1016\/j.jbusres.2020.05.028_b0095","unstructured":"Burnell, B. (2020). The new authority on virtual meeting backgrounds is @ratemyskyperoom. Retrieved from https:\/\/www.nbcboston.com\/news\/coronavirus\/twitter-ratemyskyperoom-interview\/2113525\/."},{"issue":"2","key":"10.1016\/j.jbusres.2020.05.028_b0100","doi-asserted-by":"crossref","first-page":"484","DOI":"10.3368\/jhr.50.2.484","article-title":"Risk-taking behavior in the wake of natural disasters","volume":"50","author":"Cameron","year":"2015","journal-title":"Journal of Human Resources"},{"key":"10.1016\/j.jbusres.2020.05.028_b0105","article-title":"How VR home workouts can make time fly by","author":"Carter","year":"2020","journal-title":"The Wall Street Journal"},{"key":"10.1016\/j.jbusres.2020.05.028_b0110","series-title":"Target sees online sales grow by over 275% in April","author":"CBS","year":"2020"},{"key":"10.1016\/j.jbusres.2020.05.028_b0115","series-title":"Thermal imaging cameras could play \u201ccritical role\u201d in keeping people safe from COVID-19","author":"CBS","year":"2020"},{"key":"10.1016\/j.jbusres.2020.05.028_b0120","unstructured":"CDC (2020). COVID-19 in racial and ethnic minority groups. Retrieved from https:\/\/www.cdc.gov\/coronavirus\/2019-ncov\/need-extra-precautions\/racial-ethnic-minorities.html."},{"issue":"5","key":"10.1016\/j.jbusres.2020.05.028_b0125","doi-asserted-by":"crossref","first-page":"915","DOI":"10.1093\/jcr\/ucz023","article-title":"Smiling signals intrinsic motivation","volume":"46","author":"Cheng","year":"2020","journal-title":"Journal of Consumer Research"},{"key":"10.1016\/j.jbusres.2020.05.028_b0130","series-title":"The innovator's dilemma: When new technologies cause great firms to fail","author":"Christensen","year":"2013"},{"key":"10.1016\/j.jbusres.2020.05.028_b0135","series-title":"Psychological ownership and consumer behavior","article-title":"Psychological ownership in hoarding","author":"Chu","year":"2018"},{"issue":"3","key":"10.1016\/j.jbusres.2020.05.028_b0140","doi-asserted-by":"crossref","first-page":"96","DOI":"10.1509\/jm.15.0267","article-title":"Savoring an upcoming experience affects ongoing and remembered consumption enjoyment","volume":"81","author":"Chun","year":"2017","journal-title":"Journal of Marketing"},{"issue":"4","key":"10.1016\/j.jbusres.2020.05.028_b0145","doi-asserted-by":"crossref","first-page":"389","DOI":"10.1086\/208782","article-title":"Consumer behavior and psychological reactance","volume":"6","author":"Clee","year":"1980","journal-title":"Journal of Consumer Research"},{"issue":"3","key":"10.1016\/j.jbusres.2020.05.028_b0150","doi-asserted-by":"crossref","first-page":"357","DOI":"10.1509\/jmkr.44.3.357","article-title":"Thinking inside the box: Why consumers enjoy constrained creative experiences","volume":"44","author":"Dahl","year":"2007","journal-title":"Journal of Marketing Research (JMR)"},{"issue":"1","key":"10.1016\/j.jbusres.2020.05.028_b0155","doi-asserted-by":"crossref","first-page":"87","DOI":"10.1080\/15298868.2017.1370389","article-title":"Social exclusion and perceived vulnerability to physical harm","volume":"18","author":"Dean","year":"2019","journal-title":"Self & Identity"},{"key":"10.1016\/j.jbusres.2020.05.028_b0160","doi-asserted-by":"crossref","DOI":"10.1093\/jcr\/ucaa020","article-title":"A little piece of me: When mortality reminders lead to giving to others","author":"Dunn","year":"2020","journal-title":"Journal of Consumer Research"},{"issue":"9","key":"10.1016\/j.jbusres.2020.05.028_b0165","doi-asserted-by":"crossref","first-page":"1565","DOI":"10.1287\/mnsc.1080.0879","article-title":"Videoconferencing in the field: A heuristic processing model","volume":"54","author":"Ferran","year":"2008","journal-title":"Management Science"},{"issue":"2","key":"10.1016\/j.jbusres.2020.05.028_b0170","doi-asserted-by":"crossref","first-page":"123","DOI":"10.1177\/1470593106063981","article-title":"Theoretical and philosophical implications of postmodern debates: Some challenges to modern marketing","volume":"6","author":"F\u0131rat","year":"2006","journal-title":"Marketing Theory"},{"key":"10.1016\/j.jbusres.2020.05.028_b0175","article-title":"Old friends reappearing in the Ero of COVID-19","author":"Firth","year":"2020","journal-title":"TimberJay"},{"issue":"1","key":"10.1016\/j.jbusres.2020.05.028_b0180","doi-asserted-by":"crossref","first-page":"82","DOI":"10.1287\/mksc.1030.0033","article-title":"Reactance to recommendations: When unsolicited advice yields contrary responses","volume":"23","author":"Fitzsimons","year":"2004","journal-title":"Marketing Science"},{"issue":"1","key":"10.1016\/j.jbusres.2020.05.028_b0185","doi-asserted-by":"crossref","first-page":"125","DOI":"10.1287\/mnsc.1090.1077","article-title":"The \u201cI designed it myself\u201d effect in mass customization","volume":"56","author":"Franke","year":"2010","journal-title":"Management Science"},{"issue":"3","key":"10.1016\/j.jbusres.2020.05.028_b0190","doi-asserted-by":"crossref","first-page":"412","DOI":"10.1037\/0033-2909.97.3.412","article-title":"Communicating emotion: The role of prosodic features","volume":"97","author":"Frick","year":"1985","journal-title":"Psychological Bulletin"},{"key":"10.1016\/j.jbusres.2020.05.028_b0195","unstructured":"Friedman, V. (2020). Reese Witherspoon\u2019s fashion line offered free dresses to teachers. They didn\u2019t mean every teacher. The New York Times. Retrieved from https:\/\/www.nytimes.com\/2020\/04\/15\/fashion\/reese-witherspoon-draper-james-coronavirus.html."},{"issue":"4","key":"10.1016\/j.jbusres.2020.05.028_b0200","doi-asserted-by":"crossref","first-page":"367","DOI":"10.1016\/0005-7967(93)90094-B","article-title":"The hoarding of possessions","volume":"31","author":"Frost","year":"1993","journal-title":"Behaviour Research and Therapy"},{"issue":"4","key":"10.1016\/j.jbusres.2020.05.028_b0205","doi-asserted-by":"crossref","first-page":"341","DOI":"10.1016\/0005-7967(95)00071-2","article-title":"A cognitive-behavioral model of compulsive hoarding","volume":"34","author":"Frost","year":"1996","journal-title":"Behaviour Research and Therapy"},{"issue":"1","key":"10.1016\/j.jbusres.2020.05.028_b0210","doi-asserted-by":"crossref","first-page":"65","DOI":"10.1509\/jmkg.74.1.65","article-title":"The psychological effects of empowerment strategies on consumers' product demand","volume":"74","author":"Fuchs","year":"2010","journal-title":"Journal of Marketing"},{"key":"10.1016\/j.jbusres.2020.05.028_b0215","series-title":"Handbook of the sharing economy","first-page":"375","article-title":"Reputation: The fictitious commodity of the sharing economy?","author":"Gandini","year":"2019"},{"issue":"3","key":"10.1016\/j.jbusres.2020.05.028_b0220","doi-asserted-by":"crossref","first-page":"274","DOI":"10.1016\/j.jretai.2009.05.009","article-title":"Influence of soldout products on consumer choice","volume":"85","author":"Ge","year":"2009","journal-title":"Journal of Retailing"},{"issue":"2","key":"10.1016\/j.jbusres.2020.05.028_b0225","doi-asserted-by":"crossref","first-page":"161","DOI":"10.1002\/tie.21888","article-title":"Coca-cola and the fight against the global obesity epidemic","volume":"60","author":"Gertner","year":"2017","journal-title":"Thunderbird International Business Review"},{"key":"10.1016\/j.jbusres.2020.05.028_b0230","unstructured":"Global Preparedness Monitoring Board (2019). A world at risk: Annual report on global preparedness for health emergencies. Retrieved from https:\/\/apps.who.int\/gpmb\/assets\/annual_report\/GPMB_annualreport_2019.pdf."},{"issue":"3","key":"10.1016\/j.jbusres.2020.05.028_b0235","doi-asserted-by":"crossref","first-page":"233","DOI":"10.1001\/jama.2018.8374","article-title":"Health data and privacy in the digital era","volume":"320","author":"Gostin","year":"2018","journal-title":"JAMA"},{"issue":"2","key":"10.1016\/j.jbusres.2020.05.028_b0240","doi-asserted-by":"crossref","first-page":"178","DOI":"10.1080\/09593969.2018.1562955","article-title":"\u2018Should I Buy, Hoard, or Hide?\u2019-Consumers\u2019 responses to perceived scarcity","volume":"29","author":"Gupta","year":"2019","journal-title":"The International Review of Retail, Distribution and Consumer Research"},{"issue":"2","key":"10.1016\/j.jbusres.2020.05.028_b0245","doi-asserted-by":"crossref","first-page":"285","DOI":"10.1002\/jcpy.1074","article-title":"How financial constraints influence consumer behavior: An integrative framework","volume":"29","author":"Hamilton","year":"2019","journal-title":"Journal of Consumer Psychology"},{"key":"10.1016\/j.jbusres.2020.05.028_b0250","doi-asserted-by":"crossref","DOI":"10.1016\/j.jbusres.2020.05.030","article-title":"The impact of Covid-19 pandemic on corporate social responsibility and marketing philosophy","author":"He","year":"2020","journal-title":"Journal of Business Research"},{"key":"10.1016\/j.jbusres.2020.05.028_b0255","unstructured":"Hohman, M. (2020). Some people are \u201cquaranteaming\u201d to ride out the outbreak \u2013 but is it safe? Today. Retrieved from https:\/\/www.today.com\/health\/quaranteaming-why-people-are-choosing-quarantine-groups-t179362."},{"issue":"5","key":"10.1016\/j.jbusres.2020.05.028_b0260","doi-asserted-by":"crossref","first-page":"377","DOI":"10.1016\/j.jbusres.2007.06.024","article-title":"Animal companions, consumption experiences, and the marketing of pets: Transcending boundaries in the animal\u2013human distinction","volume":"61","author":"Holbrook","year":"2008","journal-title":"Journal of Business Research"},{"key":"10.1016\/j.jbusres.2020.05.028_b0265","doi-asserted-by":"crossref","first-page":"20","DOI":"10.1016\/j.chb.2014.06.019","article-title":"Avatar-driven self-disclosure: The virtual me is the actual me","volume":"39","author":"Hooi","year":"2014","journal-title":"Computers in Human Behavior"},{"key":"10.1016\/j.jbusres.2020.05.028_b0270","unstructured":"Hunter (2020). Food study special report: America gets cooking. Retrieved from https:\/\/www.hunterpr.com\/foodstudy_coronavirus\/."},{"key":"10.1016\/j.jbusres.2020.05.028_b0275","unstructured":"Impelli, M. (2020). Amid coronavirus fears, shoppers throw punches over toilet paper. Newsweek. Retrieved from https:\/\/www.newsweek.com\/amid-coronavirus-fears-shoppers-throw-punches-over-toilet-paper-1491220."},{"issue":"2","key":"10.1016\/j.jbusres.2020.05.028_b0285","doi-asserted-by":"crossref","first-page":"126","DOI":"10.1016\/j.jbusres.2009.02.009","article-title":"Developing pandemic communication strategies: Preparation without panic","volume":"63","author":"Jones","year":"2010","journal-title":"Journal of Business Research"},{"issue":"1","key":"10.1016\/j.jbusres.2020.05.028_b0290","first-page":"19","article-title":"Social media usage during disasters and social capital: Twitter and the Great East Japan earthquake","volume":"34","author":"Kaigo","year":"2012","journal-title":"Keio Communication Review"},{"key":"10.1016\/j.jbusres.2020.05.028_b0295","doi-asserted-by":"crossref","first-page":"306","DOI":"10.1016\/j.jbusres.2019.02.057","article-title":"Dogs have masters, cats have staff: Consumers' psychological ownership and their economic valuation of pets","volume":"99","author":"Kirk","year":"2019","journal-title":"Journal of Business Research"},{"issue":"1","key":"10.1016\/j.jbusres.2020.05.028_b0300","doi-asserted-by":"crossref","first-page":"148","DOI":"10.1093\/jcr\/ucx111","article-title":"Property lines in the mind: Consumers' psychological ownership and their territorial responses","volume":"45","author":"Kirk","year":"2018","journal-title":"Journal of Consumer Research"},{"issue":"6","key":"10.1016\/j.jbusres.2020.05.028_b0305","doi-asserted-by":"crossref","first-page":"488","DOI":"10.1057\/bm.2012.55","article-title":"The impact of brand value on firm valuation: The moderating influence of firm type","volume":"20","author":"Kirk","year":"2013","journal-title":"Journal of Brand Management"},{"key":"10.1016\/j.jbusres.2020.05.028_b0310","series-title":"Psychological ownership and consumer behavior","article-title":"Consumer psychological ownership of digital technology","author":"Kirk","year":"2018"},{"issue":"2","key":"10.1016\/j.jbusres.2020.05.028_b0315","first-page":"166","article-title":"I'm proud of it: Consumer technology appropriation and psychological ownership","volume":"23","author":"Kirk","year":"2015","journal-title":"Journal of Marketing Theory & Practice"},{"key":"10.1016\/j.jbusres.2020.05.028_b0320","doi-asserted-by":"crossref","unstructured":"Kirk, C. P. (2017). When good fences make good customers: Exploring psychological ownership and territoriality in marketing. In C. Olckers, L. V. Zyl, & L. V. D. Vaart (Eds.), Theoretical Orientations and Practical Applications of Psychological Ownership: Springer.","DOI":"10.1007\/978-3-319-70247-6_8"},{"key":"10.1016\/j.jbusres.2020.05.028_b0325","unstructured":"Kitchen, M. (2020). Our zoom future: Will coronavirus change friendship forever? The Wall Street Journal. Retrieved from https:\/\/www.wsj.com\/articles\/our-zoom-future-will-coronavirus-change-friendship-forever-11587182431."},{"key":"10.1016\/j.jbusres.2020.05.028_b0330","unstructured":"Knowledge@Wharton (2020). Why the U.S. economic downturn could hurt women more. Retrieved from https:\/\/knowledge.wharton.upenn.edu\/article\/economic-downturn-hurt-women\/?utm_source=kw_newsletter&utm_medium=email&utm_campaign=2020-04-21."},{"issue":"3","key":"10.1016\/j.jbusres.2020.05.028_b0335","doi-asserted-by":"crossref","first-page":"944","DOI":"10.1177\/0033294118770357","article-title":"Using media while interacting face-to-face is associated with psychosocial well-being and personality traits","volume":"122","author":"Lee","year":"2019","journal-title":"Psychological Reports"},{"key":"10.1016\/j.jbusres.2020.05.028_b0340","unstructured":"Lemon, J. (2020). An entire town is under quarantine because a man returned after having an affair with a woman who had coronavirus. Newsweek. Retrieved from https:\/\/www.newsweek.com\/entire-town-under-quarantine-because-man-returned-after-having-affair-woman-who-had-1493002."},{"key":"10.1016\/j.jbusres.2020.05.028_b0345","series-title":"Adaptive disclosure: A new treatment for military trauma, loss, and moral injury","author":"Litz","year":"2017"},{"issue":"8","key":"10.1016\/j.jbusres.2020.05.028_b0350","doi-asserted-by":"crossref","first-page":"695","DOI":"10.1016\/j.cpr.2009.07.003","article-title":"Moral injury and moral repair in war veterans: A preliminary model and intervention strategy","volume":"29","author":"Litz","year":"2009","journal-title":"Clinical Psychology Review"},{"key":"10.1016\/j.jbusres.2020.05.028_b0355","doi-asserted-by":"crossref","DOI":"10.1093\/jcr\/ucaa021","article-title":"Should I touch the customer? Rethinking interpersonal touch effects from the perspective of the touch initiator","author":"Luangrath","year":"2020","journal-title":"Journal of Consumer Research"},{"issue":"1","key":"10.1016\/j.jbusres.2020.05.028_b0360","doi-asserted-by":"crossref","first-page":"36","DOI":"10.1509\/jm.15.0497","article-title":"Data privacy: Effects on customer and firm performance","volume":"81","author":"Martin","year":"2017","journal-title":"Journal of Marketing"},{"issue":"5","key":"10.1016\/j.jbusres.2020.05.028_b0365","doi-asserted-by":"crossref","first-page":"443","DOI":"10.1016\/S0361-3682(02)00024-7","article-title":"Accounting representation and the onion model of reality: A comparison with Baudrillard's orders of simulacra and his hyperreality","volume":"28","author":"Mattessich","year":"2003","journal-title":"Accounting, Organizations and Society"},{"key":"10.1016\/j.jbusres.2020.05.028_b0370","unstructured":"McCormack, J. (2020). Coronavirus: Four domestic killings since lockdown began. BBC News. Retrieved from https:\/\/www.bbc.com\/news\/uk-northern-ireland-52440662."},{"key":"10.1016\/j.jbusres.2020.05.028_bib581","article-title":"In L.A., It\u2019s Now Mandatory For Everyone To Wear Face Coverings","author":"McNary","year":"2020","journal-title":"Morning Edition"},{"key":"10.1016\/j.jbusres.2020.05.028_b0375","unstructured":"Meyerson, H. (2020). The return of the breadline. The American Prospect. Retrieved from https:\/\/prospect.org\/coronavirus\/the-return-of-the-breadline\/."},{"key":"10.1016\/j.jbusres.2020.05.028_b0380","article-title":"Social interaction in augmented reality","volume":"5","author":"Miller","year":"2019","journal-title":"PLoS One"},{"issue":"4","key":"10.1016\/j.jbusres.2020.05.028_b0385","doi-asserted-by":"crossref","first-page":"363","DOI":"10.1016\/j.ijresmar.2012.05.001","article-title":"Bolstering and restoring feelings of competence via the IKEA effect","volume":"29","author":"Mochon","year":"2012","journal-title":"International Journal of Research in Marketing"},{"issue":"3","key":"10.1016\/j.jbusres.2020.05.028_b0390","doi-asserted-by":"crossref","first-page":"437","DOI":"10.1002\/jcpy.1015","article-title":"When good consumers turn bad: Psychological contract breach in committed brand relationships","volume":"28","author":"Montgomery","year":"2018","journal-title":"Journal of Consumer Psychology"},{"issue":"2","key":"10.1016\/j.jbusres.2020.05.028_b0395","first-page":"414","article-title":"Products as pals: Engaging with anthropomorphic products mitigates the effects of social exclusion","volume":"44","author":"Mourey","year":"2017","journal-title":"Journal of Consumer Research"},{"key":"10.1016\/j.jbusres.2020.05.028_b0400","unstructured":"NCSolutions (2020). Top categories on March 12. NCS COVID-19 Resources. Retrieved from https:\/\/www.ncsolutions.com\/covid\/top-cpg-categories-on-march-12\/."},{"key":"10.1016\/j.jbusres.2020.05.028_b0405","unstructured":"Needleman, S. E. (2018). Virtual reality, now with the sense of touch. The Wall Street Journal. Retrieved from https:\/\/www.wsj.com\/articles\/virtual-reality-now-with-the-sense-of-touch-1522764377."},{"issue":"3","key":"10.1016\/j.jbusres.2020.05.028_b0410","doi-asserted-by":"crossref","first-page":"453","DOI":"10.1016\/j.jcps.2011.08.002","article-title":"The IKEA effect: When labor leads to love","volume":"22","author":"Norton","year":"2012","journal-title":"Journal of Consumer Psychology"},{"issue":"1","key":"10.1016\/j.jbusres.2020.05.028_b0415","doi-asserted-by":"crossref","first-page":"22","DOI":"10.1287\/mksc.19.1.22.15184","article-title":"Measuring the customer experience in online environments: A structural modeling approach","volume":"19","author":"Novak","year":"2000","journal-title":"Marketing Science"},{"key":"10.1016\/j.jbusres.2020.05.028_b0420","unstructured":"Olson, P. (2020). Telemedicine, once a hard sell, can\u2019t keep up with demand. The Wall Street Journal. Retrieved from https:\/\/www.wsj.com\/articles\/telemedicine-once-a-hard-sell-cant-keep-up-with-demand-11585734425."},{"key":"10.1016\/j.jbusres.2020.05.028_b0425","unstructured":"Pew Research Center (2018a). Artificial intelligence and the future of humans. Retrieved from https:\/\/www.elon.edu\/docs\/e-web\/imagining\/surveys\/2018_survey\/AI_and_the_Future_of_Humans_12_10_18.pdf."},{"key":"10.1016\/j.jbusres.2020.05.028_b0430","unstructured":"Pew Research Center (2018b). The future of well-being in a tech-saturated world. Retrieved from http:\/\/www.elon.edu\/docs\/e-web\/imagining\/surveys\/2018_survey\/Elon_Pew_Digital_Life_and_Well_Being_Report_2018_Expanded_Version.pdf."},{"key":"10.1016\/j.jbusres.2020.05.028_b0435","unstructured":"Phillips, M. M. (2020). Coronavirus panic buying: Puppies. The Wall Street Journal. Retrieved from https:\/\/www.wsj.com\/articles\/coronavirus-makes-us-upset-puppies-are-coming-to-the-rescue-11586530110."},{"key":"10.1016\/j.jbusres.2020.05.028_b0440","series-title":"Wearing the Niqab: Muslim women in the UK and the US","author":"Piela","year":"2021"},{"issue":"1","key":"10.1016\/j.jbusres.2020.05.028_b0445","doi-asserted-by":"crossref","first-page":"84","DOI":"10.1037\/1089-2680.7.1.84","article-title":"The state of psychological ownership: Integrating and extending a century of research","volume":"7","author":"Pierce","year":"2003","journal-title":"Review of General Psychology"},{"key":"10.1016\/j.jbusres.2020.05.028_b0450","unstructured":"Reeves, M., Carlsson-Szlezak, P., Whitaker, K., & Abraham, M. (2020). Sensing and shaping the post-covid era. Retrieved from https:\/\/www.bcg.com\/en-us\/publications\/2020\/8-ways-companies-can-shape-reality-post-covid-19.aspx."},{"key":"10.1016\/j.jbusres.2020.05.028_b0455","unstructured":"Rifkin, L., Kirk, C. P., & Corus, C. (2020). I thought we had an agreement: Psychological contract violation and betrayal in the sharing economy. Paper presented at the American Marketing Association Winter Academic Conference, San Diego, CA."},{"issue":"4","key":"10.1016\/j.jbusres.2020.05.028_b0460","doi-asserted-by":"crossref","first-page":"961","DOI":"10.1016\/j.ijresmar.2016.03.005","article-title":"Less of this one? I'll take it: New insights on the influence of shelf-based scarcity","volume":"33","author":"Robinson","year":"2016","journal-title":"International Journal of Research in Marketing"},{"key":"10.1016\/j.jbusres.2020.05.028_b0465","unstructured":"Rogers, D. (2020). Consumers are putting brands on notice over coronavirus behaviour, study finds. Retrieved from https:\/\/www.campaignlive.co.uk\/article\/consumers-putting-brands-notice-coronavirus-behaviour-study-finds\/1678821."},{"key":"10.1016\/j.jbusres.2020.05.028_b0470","series-title":"The coronavirus crisis is showing us how to live online","author":"Roose","year":"2020"},{"issue":"5","key":"10.1016\/j.jbusres.2020.05.028_b0475","doi-asserted-by":"crossref","first-page":"477","DOI":"10.1016\/j.ijhcs.2014.02.004","article-title":"Why are you so slow?\u2013Misattribution of transmission delay to attributes of the conversation partner at the far-end","volume":"72","author":"Schoenenberg","year":"2014","journal-title":"International Journal of Human-computer Studies"},{"issue":"3","key":"10.1016\/j.jbusres.2020.05.028_b0480","doi-asserted-by":"crossref","first-page":"397","DOI":"10.1111\/j.1468-2958.2010.01381.x","article-title":"Mitigating psychological reactance: The role of message-induced empathy in persuasion","volume":"36","author":"Shen","year":"2010","journal-title":"Human Communication Research"},{"key":"10.1016\/j.jbusres.2020.05.028_b0485","unstructured":"Singer, N. (2020). The government protects our food and cars. Why not our data? The New York Times. Retrieved from https:\/\/www.nytimes.com\/2019\/11\/02\/sunday-review\/data-protection-privacy.html."},{"issue":"1","key":"10.1016\/j.jbusres.2020.05.028_b0490","doi-asserted-by":"crossref","first-page":"45","DOI":"10.1007\/s11002-008-9049-y","article-title":"Coping with a natural disaster: Losses, emotions, and impulsive and compulsive buying","volume":"20","author":"Sneath","year":"2009","journal-title":"Marketing Letters"},{"key":"10.1016\/j.jbusres.2020.05.028_b0495","unstructured":"Snouwaert, J. (2020). Watch people in cities around the world cheer from their windows and rooftops at the same time to thank healthcare workers and first responders. Business Insider. Retrieved from https:\/\/www.businessinsider.com\/videos-people-cities-cheering-healthcare-workers-windows-rooftops-same-time-2020-4."},{"key":"10.1016\/j.jbusres.2020.05.028_b0500","series-title":"Epidemics and society: From the black death to the present","author":"Snowden","year":"2019"},{"issue":"4","key":"10.1016\/j.jbusres.2020.05.028_b0505","doi-asserted-by":"crossref","first-page":"73","DOI":"10.1111\/j.1460-2466.1992.tb00812.x","article-title":"Defining virtual reality: Dimensions determining telepresence","volume":"42","author":"Steuer","year":"1992","journal-title":"Journal of Communication"},{"key":"10.1016\/j.jbusres.2020.05.028_b0510","unstructured":"Swan, A. (2020). How COVID-19 is sparking DIY home renovation. TD Ameritrade: The Ticker Tape. Retrieved from https:\/\/tickertape.tdameritrade.com\/investing\/how-covid-19-is-sparking-diy-home-renovation-18037."},{"key":"10.1016\/j.jbusres.2020.05.028_b0515","unstructured":"Taparia, H. (2020). How Covid-19 is making millions of Americans Healthier. The New York Times. Retrieved from https:\/\/www.nytimes.com\/2020\/04\/18\/opinion\/covid-cooking-health.html."},{"key":"10.1016\/j.jbusres.2020.05.028_b0520","unstructured":"Thompson, N. (2020). Coronavirus and the future of telemedicine: A conversation between WIRED editor in chief Nicholas Thompson and carbon health cofounder Caesar Djavaherian. Wired. Retrieved from https:\/\/www.wired.com\/story\/coronavirus-future-telemedicine\/."},{"issue":"2","key":"10.1016\/j.jbusres.2020.05.028_b0525","doi-asserted-by":"crossref","first-page":"440","DOI":"10.1037\/a0018963","article-title":"Construal-level theory of psychological distance","volume":"117","author":"Trope","year":"2010","journal-title":"Psychological Review"},{"key":"10.1016\/j.jbusres.2020.05.028_b0530","series-title":"A scramble for virus apps that do no harm","author":"Valentino-DeVries","year":"2020"},{"issue":"3","key":"10.1016\/j.jbusres.2020.05.028_b0535","doi-asserted-by":"crossref","first-page":"513","DOI":"10.1037\/a0025731","article-title":"Mere belonging: The power of social connections","volume":"102","author":"Walton","year":"2012","journal-title":"Journal of Personality and Social Psychology"},{"issue":"3","key":"10.1016\/j.jbusres.2020.05.028_b0540","doi-asserted-by":"crossref","first-page":"273","DOI":"10.1207\/s15327051hci2103_1","article-title":"Communication via videoconference: Emotional and cognitive consequences of affective personality dispositions, seeing one's own picture, and disturbing events","volume":"21","author":"Wegge","year":"2006","journal-title":"Human-Computer Interaction"},{"key":"10.1016\/j.jbusres.2020.05.028_b0545","doi-asserted-by":"crossref","first-page":"113512","DOI":"10.1016\/j.ijheh.2020.113512","article-title":"The determinants of handwashing behaviour in domestic settings: An integrative systematic review","volume":"227","author":"White","year":"2020","journal-title":"International Journal of Hygiene and Environmental Health"},{"key":"10.1016\/j.jbusres.2020.05.028_b0550","unstructured":"Wilson, M. (2020). 17 of the most creative face masks people have designed during the coronavirus pandemic. Retrieved from https:\/\/www.insider.com\/most-creative-face-masks-people-have-designed-2020-5?amp."},{"issue":"2","key":"10.1016\/j.jbusres.2020.05.028_b0555","doi-asserted-by":"crossref","first-page":"195","DOI":"10.2753\/MTP1069-6679210205","article-title":"Circumventing traditional markets: An empirical study of the marketplace motivations and outcomes of consumers' do-it-yourself behaviors","volume":"21","author":"Wolf","year":"2013","journal-title":"Journal of Marketing Theory and Practice"},{"key":"10.1016\/j.jbusres.2020.05.028_b0560","unstructured":"WSJ (2020). The doctor will zoom you now. The Wall Street Journal. Retrieved from https:\/\/www.wsj.com\/articles\/the-doctor-will-zoom-you-now-11587935588."},{"issue":"1","key":"10.1016\/j.jbusres.2020.05.028_b0565","doi-asserted-by":"crossref","first-page":"109","DOI":"10.1007\/s11747-007-0060-2","article-title":"Trying to prosume: Toward a theory of consumers as co-creators of value","volume":"36","author":"Xie","year":"2008","journal-title":"Journal of the Academy of Marketing Science"},{"key":"10.1016\/j.jbusres.2020.05.028_b0570","first-page":"S300","article-title":"Nostalgia: The gift that keeps on giving","author":"Xinyue","year":"2014","journal-title":"Journal of Consumer Research"},{"issue":"3","key":"10.1016\/j.jbusres.2020.05.028_b0575","doi-asserted-by":"crossref","first-page":"371","DOI":"10.2307\/3250922","article-title":"Media and group cohesion: Relative influences on social pretense, task participation and group consensus","volume":"25","author":"Yoo","year":"2001","journal-title":"MIS Quarterly"},{"key":"10.1016\/j.jbusres.2020.05.028_b0580","unstructured":"Zelaya, I. (2020). Uber urges riders to stay home so it can help those in need. Adweek. Retrieved from https:\/\/www.adweek.com\/brand-marketing\/uber-urges-stay-home-free-rides-coronavirus-relief\/."}],"container-title":["Journal of Business Research"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0148296320303271?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0148296320303271?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2025,9,27]],"date-time":"2025-09-27T07:08:41Z","timestamp":1758956921000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0148296320303271"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,9]]},"references-count":116,"alternative-id":["S0148296320303271"],"URL":"https:\/\/doi.org\/10.1016\/j.jbusres.2020.05.028","relation":{},"ISSN":["0148-2963"],"issn-type":[{"value":"0148-2963","type":"print"}],"subject":[],"published":{"date-parts":[[2020,9]]},"assertion":[{"value":"Elsevier","name":"publisher","label":"This article is maintained by"},{"value":"I'll trade you diamonds for toilet paper: Consumer reacting, coping and adapting behaviors in the COVID-19 pandemic","name":"articletitle","label":"Article Title"},{"value":"Journal of Business Research","name":"journaltitle","label":"Journal Title"},{"value":"https:\/\/doi.org\/10.1016\/j.jbusres.2020.05.028","name":"articlelink","label":"CrossRef DOI link to publisher maintained version"},{"value":"article","name":"content_type","label":"Content Type"},{"value":"\u00a9 2020 Elsevier Inc. All rights reserved.","name":"copyright","label":"Copyright"}]}}