{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,11,7]],"date-time":"2025-11-07T08:52:38Z","timestamp":1762505558465},"reference-count":24,"publisher":"Elsevier BV","issue":"5","license":[{"start":{"date-parts":[[2011,7,1]],"date-time":"2011-07-01T00:00:00Z","timestamp":1309478400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Medicina Cl\u00ednica"],"published-print":{"date-parts":[[2011,7]]},"DOI":"10.1016\/j.medcli.2009.11.020","type":"journal-article","created":{"date-parts":[[2010,1,7]],"date-time":"2010-01-07T09:16:33Z","timestamp":1262855793000},"page":"216-220","source":"Crossref","is-referenced-by-count":6,"title":["Demanda y queja en la entrevista cl\u00ednica, conceptos clave para una pr\u00e1ctica cl\u00ednica segura"],"prefix":"10.1016","volume":"137","author":[{"given":"Francisco","family":"Borrell i Carri\u00f3","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Juan Carlos","family":"Hern\u00e1ndez Clemente","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jos\u00e9","family":"L\u00e1zaro","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"78","reference":[{"key":"10.1016\/j.medcli.2009.11.020_bib1","series-title":"Teor\u00eda del s\u00edntoma","author":"Baca","year":"2007"},{"key":"10.1016\/j.medcli.2009.11.020_bib2","series-title":"Entrevista cl\u00ednica. Manual de estrategias pr\u00e1cticas","author":"Borrell","year":"2004"},{"key":"10.1016\/j.medcli.2009.11.020_bib3","doi-asserted-by":"crossref","first-page":"24","DOI":"10.1007\/BF02599139","article-title":"\u201cOh, by the way\u2026\u201d: The closing moments of the medical visit","volume":"9","author":"White","year":"1994","journal-title":"J Gen Intern Med"},{"key":"10.1016\/j.medcli.2009.11.020_bib4","series-title":"Componentes psicol\u00f3gicos de la pr\u00e1ctica m\u00e9dica","author":"Tiz\u00f3n","year":"1996"},{"key":"10.1016\/j.medcli.2009.11.020_bib5","doi-asserted-by":"crossref","first-page":"214","DOI":"10.1157\/13044895","article-title":"Pacientes de trato dif\u00edcil en atenci\u00f3n primaria: una aproximaci\u00f3n cuantitativa y cualitativa","volume":"31","author":"Mas","year":"2003","journal-title":"Aten Primaria"},{"key":"10.1016\/j.medcli.2009.11.020_bib6","unstructured":"Gil Rodr\u00edguez F, Le\u00f3n Rubio JM. (ed.) Habilidades sociales: teor\u00eda, investigaci\u00f3n e intervenci\u00f3n. Madrid: Ed Sintesis; 1998"},{"key":"10.1016\/j.medcli.2009.11.020_bib7","first-page":"331","article-title":"Responding effectively to patient anger directed at the physician","volume":"34","author":"McCord","year":"2002","journal-title":"Fam Med"},{"key":"10.1016\/j.medcli.2009.11.020_bib8","doi-asserted-by":"crossref","first-page":"187","DOI":"10.1016\/j.medcli.2008.11.026","article-title":"La mediaci\u00f3n en el \u00e1mbito de la salud","volume":"133","author":"Armadans","year":"2009","journal-title":"Med Clin (Barc)"},{"key":"10.1016\/j.medcli.2009.11.020_bib9","first-page":"12","article-title":"Las demandas adicionales (\u201cya que\u2026\u201d) en atenci\u00f3n primaria","volume":"17","author":"Pel\u00e1ez","year":"1996","journal-title":"Aten Primaria"},{"key":"10.1016\/j.medcli.2009.11.020_bib10","first-page":"102","article-title":"Pues ya que\u2026 un problema frecuente en atenci\u00f3n primaria","volume":"19","author":"Ferrer","year":"1997","journal-title":"Aten Primaria"},{"key":"10.1016\/j.medcli.2009.11.020_bib11","doi-asserted-by":"crossref","first-page":"472","DOI":"10.1157\/13061576","article-title":"Efectividad de \u201c\u00bfquer\u00eda algo m\u00e1s?\u201d como medida de prevenci\u00f3n de las demandas adicionales","volume":"33","author":"Segade","year":"2004","journal-title":"Aten Primaria"},{"key":"10.1016\/j.medcli.2009.11.020_bib12","doi-asserted-by":"crossref","first-page":"279","DOI":"10.1016\/j.pec.2005.11.009","article-title":"Physicians\u2019 opening questions and patients\u2019 satisfaction","volume":"60","author":"Robinson","year":"2006","journal-title":"Patient Educ Couns"},{"key":"10.1016\/j.medcli.2009.11.020_bib13","doi-asserted-by":"crossref","first-page":"89","DOI":"10.1207\/s15327027hc1902_1","article-title":"The structure of patients\u2019 presenting concerns: Physicians\u2019 opening questions","volume":"19","author":"Heritage","year":"2006","journal-title":"Health Commun"},{"key":"10.1016\/j.medcli.2009.11.020_bib14","doi-asserted-by":"crossref","first-page":"283","DOI":"10.1001\/jama.281.3.283","article-title":"Soliciting the patient's agenda: Have we improved?","volume":"281","author":"Marvel","year":"1999","journal-title":"JAMA"},{"key":"10.1016\/j.medcli.2009.11.020_bib15","doi-asserted-by":"crossref","first-page":"S34","DOI":"10.1046\/j.1525-1497.1999.00263.x","article-title":"Time and the patient-physician relationship","volume":"14","author":"Dugdale","year":"1999","journal-title":"J Gen Intern Med"},{"key":"10.1016\/j.medcli.2009.11.020_bib16","doi-asserted-by":"crossref","first-page":"267","DOI":"10.1111\/j.1525-1497.2005.40266.x","article-title":"The effect of physician solicitation approaches on ability to identify patient concerns","volume":"20","author":"Dyche","year":"2005","journal-title":"J Gen Intern Med"},{"key":"10.1016\/j.medcli.2009.11.020_bib17","doi-asserted-by":"crossref","first-page":"310","DOI":"10.1370\/afm.80","article-title":"Preventing errors in clinical practice: A call for self-awareness","volume":"2","author":"Borrell-Carri\u00f3","year":"2004","journal-title":"Ann Fam Med"},{"key":"10.1016\/j.medcli.2009.11.020_bib18","first-page":"743","article-title":"Profiles in patient safety: A \u2018\u2018perfect storm\u2019\u2019 in the emergency department","volume":"14","author":"Campbell","year":"2007","journal-title":"Acad Emerg Med"},{"key":"10.1016\/j.medcli.2009.11.020_bib19","series-title":"Psiquiatr\u00eda en Atenci\u00f3n Primaria","first-page":"293","article-title":"Trastornos somatomorfos, s\u00edndromes y s\u00edntomas som\u00e1ticos funcionales y trastornos disociativos","author":"Caballero","year":"1998"},{"key":"10.1016\/j.medcli.2009.11.020_bib20","doi-asserted-by":"crossref","first-page":"609","DOI":"10.1046\/j.1525-1497.2003.20749.x","article-title":"Beliefs about control in the physician\u2013patient relationship: Effect on communication in medical encounters","volume":"18","author":"Street","year":"2003","journal-title":"J Gen Intern Med"},{"key":"10.1016\/j.medcli.2009.11.020_bib21","doi-asserted-by":"crossref","first-page":"411","DOI":"10.1007\/BF02599834","article-title":"Physicians\u2019 psychosocial beliefs correlate with their patient communication skills","volume":"10","author":"Levinson","year":"1995","journal-title":"J Gen Intern Med"},{"key":"10.1016\/j.medcli.2009.11.020_bib22","doi-asserted-by":"crossref","first-page":"692","DOI":"10.7326\/0003-4819-101-5-692","article-title":"The effect of physician behavior on the collection of data","volume":"101","author":"Beckman","year":"1984","journal-title":"Ann Intern Med"},{"key":"10.1016\/j.medcli.2009.11.020_bib23","unstructured":"La\u00edn Entralgo P. Qu\u00e9 es ser un buen enfermo. En: Ciencia, t\u00e9cnica y medicina. Madrid: Alianza Editorial; 1986. pp. 248\u2013264"},{"key":"10.1016\/j.medcli.2009.11.020_bib24","doi-asserted-by":"crossref","first-page":"154","DOI":"10.1016\/j.medcli.2009.02.047","article-title":"El doctor como paciente","volume":"133","author":"Sendino","year":"2009","journal-title":"Med Clin (Barc)"}],"container-title":["Medicina Cl\u00ednica"],"original-title":[],"language":"es","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0025775309015826?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0025775309015826?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2018,12,14]],"date-time":"2018-12-14T04:28:58Z","timestamp":1544761738000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0025775309015826"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2011,7]]},"references-count":24,"journal-issue":{"issue":"5","published-print":{"date-parts":[[2011,7]]}},"alternative-id":["S0025775309015826"],"URL":"https:\/\/doi.org\/10.1016\/j.medcli.2009.11.020","relation":{},"ISSN":["0025-7753"],"issn-type":[{"value":"0025-7753","type":"print"}],"subject":[],"published":{"date-parts":[[2011,7]]}}}