{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,14]],"date-time":"2026-05-14T11:07:59Z","timestamp":1778756879943,"version":"3.51.4"},"reference-count":39,"publisher":"Elsevier BV","license":[{"start":{"date-parts":[[2024,6,1]],"date-time":"2024-06-01T00:00:00Z","timestamp":1717200000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"},{"start":{"date-parts":[[2024,6,1]],"date-time":"2024-06-01T00:00:00Z","timestamp":1717200000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/legal\/tdmrep-license"},{"start":{"date-parts":[[2024,6,1]],"date-time":"2024-06-01T00:00:00Z","timestamp":1717200000000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-017"},{"start":{"date-parts":[[2024,6,1]],"date-time":"2024-06-01T00:00:00Z","timestamp":1717200000000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"},{"start":{"date-parts":[[2024,6,1]],"date-time":"2024-06-01T00:00:00Z","timestamp":1717200000000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-012"},{"start":{"date-parts":[[2024,6,1]],"date-time":"2024-06-01T00:00:00Z","timestamp":1717200000000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2024,6,1]],"date-time":"2024-06-01T00:00:00Z","timestamp":1717200000000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-004"}],"funder":[{"DOI":"10.13039\/100001547","name":"China Medical Board Inc","doi-asserted-by":"publisher","award":["CMB-18-297"],"award-info":[{"award-number":["CMB-18-297"]}],"id":[{"id":"10.13039\/100001547","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/501100020207","name":"Health and Family Planning Commission of Sichuan Province","doi-asserted-by":"publisher","award":["21PJ065"],"award-info":[{"award-number":["21PJ065"]}],"id":[{"id":"10.13039\/501100020207","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["clinicalkey.com","clinicalkey.com.au","clinicalkey.es","clinicalkey.fr","clinicalkey.jp","elsevier.com","sciencedirect.com"],"crossmark-restriction":true},"short-container-title":["Patient Education and Counseling"],"published-print":{"date-parts":[[2024,6]]},"DOI":"10.1016\/j.pec.2024.108208","type":"journal-article","created":{"date-parts":[[2024,2,15]],"date-time":"2024-02-15T00:33:24Z","timestamp":1707957204000},"page":"108208","update-policy":"https:\/\/doi.org\/10.1016\/elsevier_cm_policy","source":"Crossref","is-referenced-by-count":1,"special_numbering":"C","title":["Process quality, diagnosis quality, and patient satisfaction of primary care in Rural Western China: A study using standardized patients"],"prefix":"10.1016","volume":"123","author":[{"given":"Yuju","family":"Wu","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yizhi","family":"Liang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Zhengjie","family":"Cai","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Linhua","family":"Li","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Chang","family":"Sun","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Sean","family":"Sylvia","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Huan","family":"Zhou","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jieyuan","family":"Feng","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Scott","family":"Rozelle","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"78","reference":[{"key":"10.1016\/j.pec.2024.108208_bib1","unstructured":"World Health Organization, 2018 Global reference list of 100 core health indicators (plus health-related SDGs), World Health Organization, 2018. \u3008https:\/\/apps.who.int\/iris\/handle\/10665\/259951\u3009 (accessed February 27, 2022)."},{"key":"10.1016\/j.pec.2024.108208_bib2","doi-asserted-by":"crossref","first-page":"313","DOI":"10.1093\/heapro\/daaa064","article-title":"Patient-centered communication and emotional well-being in the era of medical violence in China","volume":"36","author":"Jiang","year":"2021","journal-title":"Health Promot Int"},{"key":"10.1016\/j.pec.2024.108208_bib3","doi-asserted-by":"crossref","DOI":"10.1136\/bmjopen-2021-049570","article-title":"Patient satisfaction in China: a national survey of inpatients and outpatients","volume":"11","author":"Liang","year":"2021","journal-title":"BMJ Open"},{"key":"10.1016\/j.pec.2024.108208_bib4","doi-asserted-by":"crossref","first-page":"2","DOI":"10.1097\/SLA.0000000000000765","article-title":"Patient Satisfaction and Quality of Surgical Care in US Hospitals","volume":"261","author":"Tsai","year":"2015","journal-title":"Ann Surg"},{"key":"10.1016\/j.pec.2024.108208_bib5","article-title":"The Association Between Patient-Centered Communication and Primary Care Quality in Urban China: Evidence From a Standardized Patient Study","volume":"9","author":"Su","year":"2021","journal-title":"Front Public Health"},{"key":"10.1016\/j.pec.2024.108208_bib6","doi-asserted-by":"crossref","DOI":"10.1136\/bmjopen-2012-001570","article-title":"A systematic review of evidence on the links between patient experience and clinical safety and effectiveness","volume":"3","author":"Doyle","year":"2013","journal-title":"BMJ Open"},{"key":"10.1016\/j.pec.2024.108208_bib7","doi-asserted-by":"crossref","first-page":"405","DOI":"10.1001\/archinternmed.2011.1662","article-title":"The Cost of Satisfaction","volume":"172","author":"Fenton","year":"2012","journal-title":"Arch Intern Med"},{"key":"10.1016\/j.pec.2024.108208_bib8","doi-asserted-by":"crossref","first-page":"201","DOI":"10.1056\/NEJMp1211775","article-title":"The Patient Experience and Health Outcomes","volume":"368","author":"Manary","year":"2013","journal-title":"N Engl J Med"},{"key":"10.1016\/j.pec.2024.108208_bib9","doi-asserted-by":"crossref","first-page":"330","DOI":"10.1186\/s12913-021-06328-0","article-title":"Rural and urban differences in patient experience in China: a coarsened exact matching study from the perspective of residents","volume":"21","author":"Zhao","year":"2021","journal-title":"BMC Health Serv Res"},{"key":"10.1016\/j.pec.2024.108208_bib10","doi-asserted-by":"crossref","first-page":"428","DOI":"10.1186\/s12913-016-1684-z","article-title":"Patient experiences and the association with organizational factors in general practice: results from the Norwegian part of the international, multi-centre, cross-sectional QUALICOPC study","volume":"16","author":"Eide","year":"2016","journal-title":"BMC Health Serv Res"},{"key":"10.1016\/j.pec.2024.108208_bib11","doi-asserted-by":"crossref","first-page":"3968","DOI":"10.3390\/ijerph16203968","article-title":"Patient Satisfaction with Rural Medical Services: A Cross-Sectional Survey in 11 Western Provinces in China","volume":"16","author":"Liu","year":"2019","journal-title":"nt J Environ Res Public Health"},{"key":"10.1016\/j.pec.2024.108208_bib12","doi-asserted-by":"crossref","first-page":"29","DOI":"10.1186\/s12939-019-0932-3","article-title":"Exploring pathways to outpatients\u2019 satisfaction with health care in Chinese public hospitals in urban and rural areas using patient-reported experiences","volume":"18","author":"Wang","year":"2019","journal-title":"Int J Equity Health"},{"key":"10.1016\/j.pec.2024.108208_bib13","doi-asserted-by":"crossref","first-page":"157","DOI":"10.1186\/1472-6963-14-157","article-title":"Unannounced standardized patients: a promising method of assessing patient-centered care in your health care system","volume":"14","author":"Zabar","year":"2014","journal-title":"BMC Health Serv Res"},{"key":"10.1016\/j.pec.2024.108208_bib14","doi-asserted-by":"crossref","first-page":"5060","DOI":"10.3390\/ijerph18105060","article-title":"Comparing the Quality of Primary Care between Public and Private Providers in Urban China: A Standardized Patient Study","volume":"18","author":"Su","year":"2021","journal-title":"Int J Environ Res Public Health"},{"key":"10.1016\/j.pec.2024.108208_bib15","doi-asserted-by":"crossref","first-page":"1715","DOI":"10.1001\/jama.283.13.1715","article-title":"Comparison of Vignettes, Standardized Patients, and Chart Abstraction","volume":"283","author":"Peabody","year":"2000","journal-title":"J Am Med Assoc"},{"key":"10.1016\/j.pec.2024.108208_bib16","doi-asserted-by":"crossref","DOI":"10.1136\/bmjgh-2019-001669","article-title":"Use of standardised patients for healthcare quality research in low- and middle-income countries","volume":"4","author":"Kwan","year":"2019","journal-title":"BMJ Glob Health"},{"key":"10.1016\/j.pec.2024.108208_bib17","doi-asserted-by":"crossref","first-page":"194","DOI":"10.1016\/S0140-6736(18)31430-2","article-title":"Three global health-care quality reports in 2018","volume":"392","author":"Berwick","year":"2018","journal-title":"Lancet"},{"key":"10.1016\/j.pec.2024.108208_bib18","doi-asserted-by":"crossref","first-page":"196","DOI":"10.1186\/s12875-020-01268-w","article-title":"Effect of trust in primary care physicians on patient satisfaction: a cross-sectional study among patients with hypertension in rural China","volume":"21","author":"Chen","year":"2020","journal-title":"BMC Fam Pr"},{"key":"10.1016\/j.pec.2024.108208_bib19","doi-asserted-by":"crossref","DOI":"10.1371\/journal.pmed.1002405","article-title":"Tuberculosis detection and the challenges of integrated care in rural China: A cross-sectional standardized patient study","volume":"14","author":"Sylvia","year":"2017","journal-title":"PLoS Med"},{"key":"10.1016\/j.pec.2024.108208_bib20","first-page":"301","article-title":"Chinese Medical Journals Publishing House, Chinese Society of General Practice, EditorialBoardofChineseJourna lof GeneralPractitioners, Guidelines for primary diagnosis and treatment of hypertension (2019)","volume":"04","author":"Chinese Medical Association","year":"2019","journal-title":"Chin J Gen Pract"},{"key":"10.1016\/j.pec.2024.108208_bib21","first-page":"65","article-title":"Chinese Guideline on the Primary Prevention of Cardiovascular Diseases: Time to Start Better Cardiovascular Primary Prevention","volume":"1","author":"Ning","year":"2021","journal-title":"Cardiol Discov"},{"key":"10.1016\/j.pec.2024.108208_bib22","first-page":"12","volume":"61","author":"Chinese Elderly Type 2","year":"2022","journal-title":"Zhonghua Nei Ke Za Zhi"},{"key":"10.1016\/j.pec.2024.108208_bib23","doi-asserted-by":"crossref","first-page":"7683","DOI":"10.3390\/ijerph17207683","article-title":"Public Medical Insurance and Healthcare Utilization and Expenditures of Older with Chronic Diseases in Rural China: Evidence from NRCMS","volume":"17","author":"Liu","year":"2020","journal-title":"Int J Environ Res Public Health"},{"key":"10.1016\/j.pec.2024.108208_bib24","doi-asserted-by":"crossref","unstructured":"R. Yan, W. Li, L. Yin, Y., et al., Cardiovascular Diseases and Risk\u2010Factor Burden in Urban and Rural Communities in High\u2010, Middle\u2010, and Low\u2010Income Regions of China: A Large Community\u2010Based Epidemiological Study, Am Heart Assoc, 6 (n.d.) e004445. https:\/\/doi.org\/10.1161\/JAHA.116.004445.","DOI":"10.1161\/JAHA.116.004445"},{"key":"10.1016\/j.pec.2024.108208_bib25","doi-asserted-by":"crossref","first-page":"902","DOI":"10.1016\/j.pec.2021.08.006","article-title":"Consultation length, process quality and diagnosis quality of primary care in rural China: A cross-sectional standardized patient study","volume":"105","author":"Wang","year":"2022","journal-title":"Patient Educ Couns"},{"key":"10.1016\/j.pec.2024.108208_bib26","doi-asserted-by":"crossref","DOI":"10.3389\/fpubh.2022.953881","article-title":"The know-do gap in quality of health for chronic non-communicable diseases in rural China","volume":"10","author":"Meng","year":"2022","journal-title":"Front Public Health"},{"key":"10.1016\/j.pec.2024.108208_bib27","doi-asserted-by":"crossref","first-page":"946","DOI":"10.1186\/s12913-022-08349-9","article-title":"Patient satisfaction and its health provider-related determinants in primary health facilities in rural China","volume":"22","author":"Gao","year":"2022","journal-title":"BMC Health Serv Res"},{"key":"10.1016\/j.pec.2024.108208_bib28","unstructured":"Patient satisfaction and its health provider-related determinants in primary health facilities in rural China, BMC Health Serv. Res, \u3008https:\/\/bmchealthservres.biomedcentral.com\/articles\/10.1186\/s12913\u2013022-08349\u20139\u3009 (accessed March 21, 2023)."},{"key":"10.1016\/j.pec.2024.108208_bib29","first-page":"1000","volume":"48","author":"Chinese Society of Cardiology of Chinese Medical Association","year":"2020","journal-title":"Zhonghua Xin Xue Guan Bing Za Zhi ( Chin)"},{"key":"10.1016\/j.pec.2024.108208_bib30","doi-asserted-by":"crossref","first-page":"7","DOI":"10.1007\/s00181-020-01898-0","article-title":"Fast algorithms for the quantile regression process","volume":"62","author":"Chernozhukov","year":"2022","journal-title":"Empir Econ"},{"key":"10.1016\/j.pec.2024.108208_bib31","doi-asserted-by":"crossref","first-page":"3968","DOI":"10.3390\/ijerph16203968","article-title":"Patient Satisfaction with Rural Medical Services: A Cross-Sectional Survey in 11 Western Provinces in China","volume":"16","author":"Liu","year":"2019","journal-title":"Int J Environ Res Public Health"},{"key":"10.1016\/j.pec.2024.108208_bib32","first-page":"384","article-title":"Patient satisfaction in two Chinese provinces: rural and urban differences","volume":"21","author":"Yan","year":"2021","journal-title":"BMC Health Serv Res"},{"key":"10.1016\/j.pec.2024.108208_bib33","doi-asserted-by":"crossref","first-page":"1092","DOI":"10.1097\/01.mlr.0000237197.92152.5e","article-title":"Connoisseurs of Care? Unannounced Standardized Patients\u2019 Ratings of Physicians","volume":"44","author":"Srinivasan","year":"2006","journal-title":"Med Care"},{"key":"10.1016\/j.pec.2024.108208_bib34","doi-asserted-by":"crossref","first-page":"231","DOI":"10.1097\/MLR.0b013e31827da5b9","article-title":"Continuity of care, medication adherence, and health care outcomes among patients with newly diagnosed type 2 diabetes: a longitudinal analysis","volume":"51","author":"Chen","year":"2013","journal-title":"Med Care"},{"key":"10.1016\/j.pec.2024.108208_bib35","first-page":"346","article-title":"Improving Health-Related Quality of Life for Women With Acute Heart Failure","volume":"9","author":"DeFilippis","year":"2021","journal-title":"JACC: Heart Fail"},{"key":"10.1016\/j.pec.2024.108208_bib36","doi-asserted-by":"crossref","first-page":"916","DOI":"10.1161\/CIR.0000000000000351","volume":"133","author":"Mehta","year":"2016","journal-title":"Circulation"},{"key":"10.1016\/j.pec.2024.108208_bib37","doi-asserted-by":"crossref","DOI":"10.1002\/dmrr.3158","article-title":"Chinese Diabetes Society, Standards of medical care for type 2 diabetes in China 2019","volume":"35","author":"Jia","year":"2019","journal-title":"Diabetes Metab Res Rev"},{"key":"10.1016\/j.pec.2024.108208_bib38","doi-asserted-by":"crossref","first-page":"957","DOI":"10.1186\/s12913-018-3737-y","article-title":"Detecting the priority areas for health workforce allocation with LISA functions: an empirical analysis for China","volume":"18","author":"Zhu","year":"2018","journal-title":"BMC Health Serv Res"},{"key":"10.1016\/j.pec.2024.108208_bib39","article-title":"Prevalence, awareness, treatment, and control of hypertension in China, 2004-18: findings from six rounds of a national survey","volume":"380","author":"Zhang","year":"2023","journal-title":"Brit Med J"}],"container-title":["Patient Education and Counseling"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0738399124000752?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0738399124000752?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2026,5,14]],"date-time":"2026-05-14T10:08:44Z","timestamp":1778753324000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0738399124000752"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,6]]},"references-count":39,"alternative-id":["S0738399124000752"],"URL":"https:\/\/doi.org\/10.1016\/j.pec.2024.108208","relation":{},"ISSN":["0738-3991"],"issn-type":[{"value":"0738-3991","type":"print"}],"subject":[],"published":{"date-parts":[[2024,6]]},"assertion":[{"value":"Elsevier","name":"publisher","label":"This article is maintained by"},{"value":"Process quality, diagnosis quality, and patient satisfaction of primary care in Rural Western China: A study using standardized patients","name":"articletitle","label":"Article Title"},{"value":"Patient Education and Counseling","name":"journaltitle","label":"Journal Title"},{"value":"https:\/\/doi.org\/10.1016\/j.pec.2024.108208","name":"articlelink","label":"CrossRef DOI link to publisher maintained version"},{"value":"article","name":"content_type","label":"Content Type"},{"value":"\u00a9 2024 Elsevier B.V. All rights reserved.","name":"copyright","label":"Copyright"}],"article-number":"108208"}}