{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,9,25]],"date-time":"2026-09-25T15:04:17Z","timestamp":1790348657678,"version":"4.1.0"},"reference-count":80,"publisher":"Elsevier BV","license":[{"start":{"date-parts":[[2025,3,1]],"date-time":"2025-03-01T00:00:00Z","timestamp":1740787200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/tdm\/userlicense\/1.0\/"},{"start":{"date-parts":[[2025,3,1]],"date-time":"2025-03-01T00:00:00Z","timestamp":1740787200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.elsevier.com\/legal\/tdmrep-license"},{"start":{"date-parts":[[2025,1,14]],"date-time":"2025-01-14T00:00:00Z","timestamp":1736812800000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"DOI":"10.13039\/501100000269","name":"UK Research and Innovation Economic and Social Research Council","doi-asserted-by":"publisher","award":["ES\/S012532\/1"],"award-info":[{"award-number":["ES\/S012532\/1"]}],"id":[{"id":"10.13039\/501100000269","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["elsevier.com","sciencedirect.com"],"crossmark-restriction":true},"short-container-title":["Social Science &amp; Medicine"],"published-print":{"date-parts":[[2025,3]]},"DOI":"10.1016\/j.socscimed.2025.117691","type":"journal-article","created":{"date-parts":[[2025,1,10]],"date-time":"2025-01-10T12:02:48Z","timestamp":1736510568000},"page":"117691","update-policy":"https:\/\/doi.org\/10.1016\/elsevier_cm_policy","source":"Crossref","is-referenced-by-count":15,"special_numbering":"C","title":["Resistance, tensions and consent to digital working in healthcare"],"prefix":"10.1016","volume":"368","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-2136-3858","authenticated-orcid":false,"given":"Dimitra","family":"Petrakaki","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7109-310X","authenticated-orcid":false,"given":"Petros","family":"Chamakiotis","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3893-3327","authenticated-orcid":false,"given":"Emma","family":"Russell","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Andy","family":"Charlwood","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"78","reference":[{"key":"10.1016\/j.socscimed.2025.117691_bib1","series-title":"The System of Professions: an Essay on the Division of Expert Labor","author":"Abbott","year":"1988"},{"key":"10.1016\/j.socscimed.2025.117691_bib2","doi-asserted-by":"crossref","first-page":"139","DOI":"10.1016\/j.socscimed.2018.01.011","article-title":"Mobile phone use among patients and health workers to enhance primary healthcare: a qualitative study in rural South Africa","volume":"198","author":"Anstey Watkins","year":"2018","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib3","doi-asserted-by":"crossref","first-page":"645","DOI":"10.25300\/MISQ\/2018\/13668","article-title":"Built to learn: how work practices affect Employee learning during healthcare information technology implementation","volume":"42","author":"Avgar","year":"2018","journal-title":"MIS Q."},{"key":"10.1016\/j.socscimed.2025.117691_bib4","doi-asserted-by":"crossref","first-page":"78","DOI":"10.2307\/2392767","article-title":"Technology as an occasion for structuring: evidence from observations of CT scanners and the social order of radiology departments","volume":"31","author":"Barley","year":"1986","journal-title":"Adm. Sci. Q."},{"key":"10.1016\/j.socscimed.2025.117691_bib5","doi-asserted-by":"crossref","first-page":"1448","DOI":"10.1287\/orsc.1100.0639","article-title":"Reconfiguring boundary relations: robotic innovations in pharmacy work","volume":"23","author":"Barrett","year":"2012","journal-title":"Organ. Sci."},{"key":"10.1016\/j.socscimed.2025.117691_bib6","doi-asserted-by":"crossref","first-page":"2223","DOI":"10.1016\/j.socscimed.2009.03.012","article-title":"Understanding pharmacists' values: a qualitative study of ideals and dilemmas in UK pharmacy practice","volume":"68","author":"Benson","year":"2009","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib7","doi-asserted-by":"crossref","first-page":"128","DOI":"10.1111\/j.0268-1072.2004.00132.x","article-title":"The limited acceptance of an electronic prescription system by general practitioners: reasons and practical implications","volume":"19","author":"Boonstra","year":"2004","journal-title":"New Technol. Work. Employ."},{"key":"10.1016\/j.socscimed.2025.117691_bib8","doi-asserted-by":"crossref","DOI":"10.1016\/j.socscimed.2024.117281","article-title":"Instant messengers and health professionals' agency in Russian clinical settings","volume":"359","author":"Borozdina","year":"2024","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib9","doi-asserted-by":"crossref","first-page":"1865","DOI":"10.1080\/1369118X.2021.1900319","article-title":"Staying connected: the importance of timely communication for young people living with a long-term condition and their clinical teams","volume":"25","author":"Bryce","year":"2022","journal-title":"Inf. Commun. Soc."},{"key":"10.1016\/j.socscimed.2025.117691_bib10","doi-asserted-by":"crossref","first-page":"734","DOI":"10.1177\/0018726721991609","article-title":"No such thing as a free ride: the impact of disability labels on relationship building at work","volume":"75","author":"Brzykcy","year":"2022","journal-title":"Hum. Relat."},{"key":"10.1016\/j.socscimed.2025.117691_bib11","doi-asserted-by":"crossref","first-page":"1183","DOI":"10.1038\/s41591-020-1011-4","article-title":"Digital technologies in the public-health response to COVID-19","volume":"26","author":"Budd","year":"2020","journal-title":"Nat. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib12","doi-asserted-by":"crossref","first-page":"370","DOI":"10.1177\/0018726718764277","article-title":"Identity work within attempts to transform healthcare: invisible team processes","volume":"72","author":"Cain","year":"2019","journal-title":"Hum. Relat."},{"key":"10.1016\/j.socscimed.2025.117691_bib13","doi-asserted-by":"crossref","DOI":"10.1016\/j.socscimed.2021.114572","article-title":"Conceptualizing the digitalization of healthcare work: a metaphor-based Critical Interpretive Synthesis","volume":"292","author":"Carboni","year":"2022","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib14","doi-asserted-by":"crossref","first-page":"94","DOI":"10.1111\/isj.12302","article-title":"Social value creation through digital activism in an online health community","volume":"31","author":"Chamakiotis","year":"2021","journal-title":"Inf. Syst. J."},{"key":"10.1016\/j.socscimed.2025.117691_bib15","doi-asserted-by":"crossref","first-page":"261","DOI":"10.1111\/isj.12477","article-title":"Agentic interplay between hybridity and liminality in contemporary boundary work","volume":"34","author":"Chamakiotis","year":"2024","journal-title":"Inf. Syst. J."},{"key":"10.1016\/j.socscimed.2025.117691_bib16","doi-asserted-by":"crossref","first-page":"614","DOI":"10.1057\/ejis.2008.49","article-title":"Contextual dynamics during health information systems implementation: an event-based actor-network approach","volume":"17","author":"Cho","year":"2008","journal-title":"Eur. J. Inf. Syst."},{"key":"10.1016\/j.socscimed.2025.117691_bib17","doi-asserted-by":"crossref","DOI":"10.1016\/j.socscimed.2021.114670","article-title":"The social life of biomedical data: capturing, obscuring, and envisioning care in the digital safety-net","volume":"294","author":"Cruz","year":"2022","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib18","doi-asserted-by":"crossref","first-page":"937","DOI":"10.1177\/0170840612445116","article-title":"Institutional work to maintain professional power: recreating the model of medical professionalism","volume":"33","author":"Currie","year":"2012","journal-title":"Organ. Stud."},{"key":"10.1016\/j.socscimed.2025.117691_bib19","series-title":"Independent Investigation of the National Health Service in England","author":"Darzi","year":"2024"},{"key":"10.1016\/j.socscimed.2025.117691_bib20","doi-asserted-by":"crossref","first-page":"73","DOI":"10.1111\/ntwe.12133","article-title":"Discretionary technology bootlegging tensions in institutional healthcare work","volume":"34","author":"Daskalopoulou","year":"2019","journal-title":"New Technol. Work. Employ."},{"key":"10.1016\/j.socscimed.2025.117691_bib21","doi-asserted-by":"crossref","first-page":"369","DOI":"10.1177\/0170840602233003","article-title":"Enterprise discourse, professional identity and the organizational control of hospital clinicians","volume":"23","author":"Doolin","year":"2002","journal-title":"Organ. Stud."},{"key":"10.1016\/j.socscimed.2025.117691_bib22","doi-asserted-by":"crossref","first-page":"25","DOI":"10.1016\/j.socscimed.2016.08.007","article-title":"\u201cKeep complaining til someone listens\u201d: exchanges of tacit healthcare knowledge in online illness communities","volume":"166","author":"Foster","year":"2016","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib23","doi-asserted-by":"crossref","first-page":"1238","DOI":"10.1111\/1467-9566.13793","article-title":"Fertility apps, datafication and knowledge production in reproductive health","volume":"46","author":"Geampana","year":"2024","journal-title":"Sociol. Health Illness"},{"key":"10.1016\/j.socscimed.2025.117691_bib24","doi-asserted-by":"crossref","DOI":"10.1016\/j.socscimed.2024.117301","article-title":"Perceptions of impure innovation: health professionals' experiences and management of stigmatization when working as digital innovators","volume":"360","author":"Gill","year":"2024","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib25","doi-asserted-by":"crossref","first-page":"950","DOI":"10.1016\/S0140-6736(21)00436-0","article-title":"The changing face of medical professionalism and the impact of COVID-19","volume":"397","author":"Goddard","year":"2021","journal-title":"Lancet"},{"key":"10.1016\/j.socscimed.2025.117691_bib26","doi-asserted-by":"crossref","first-page":"565","DOI":"10.1287\/isre.1110.0365","article-title":"Evolving work routines: adaptive routinization of information technology in healthcare","volume":"22","author":"Goh","year":"2011","journal-title":"Inf. Syst. Res."},{"key":"10.1016\/j.socscimed.2025.117691_bib27","doi-asserted-by":"crossref","DOI":"10.2196\/22280","article-title":"Adoption of digital technologies in health care during the COVID-19 pandemic: systematic review of early scientific literature","volume":"22","author":"Golinelli","year":"2020","journal-title":"J. Med. Internet Res."},{"key":"10.1016\/j.socscimed.2025.117691_bib28","doi-asserted-by":"crossref","first-page":"1285","DOI":"10.1016\/j.socscimed.2009.12.034","article-title":"Theorising big IT programmes in healthcare: strong structuration theory meets actor-network theory. Social Science & Medicine","volume":"70","author":"Greenhalgh","year":"2010","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib29","doi-asserted-by":"crossref","DOI":"10.1136\/bmj.a1786","article-title":"Introduction of shared electronic records: multi-site case study using diffusion of innovation theory","volume":"337","author":"Greenhalgh","year":"2008","journal-title":"BMJ"},{"key":"10.1016\/j.socscimed.2025.117691_bib30","doi-asserted-by":"crossref","DOI":"10.1136\/bmjopen-2015-009388","article-title":"Virtual online consultations: advantages and limitations (VOCAL) study","volume":"6","author":"Greenhalgh","year":"2016","journal-title":"BMJ Open"},{"key":"10.1016\/j.socscimed.2025.117691_bib31","doi-asserted-by":"crossref","first-page":"686","DOI":"10.4338\/ACI-2017-01-RA-0003","article-title":"Electronic health record alert-related workload as a predictor of burnout in primary care providers","volume":"8","author":"Gregory","year":"2017","journal-title":"Appl. Clin. Inf."},{"key":"10.1016\/j.socscimed.2025.117691_bib32","doi-asserted-by":"crossref","first-page":"761","DOI":"10.1111\/j.1467-9566.2011.01413.x","article-title":"Introducing the electronic patient record (EPR) in a hospital setting: boundary work and shifting constructions of professional identities","volume":"34","author":"H\u00e5land","year":"2012","journal-title":"Sociol. Health Illness"},{"key":"10.1016\/j.socscimed.2025.117691_bib33","doi-asserted-by":"crossref","first-page":"256","DOI":"10.1080\/21582041.2020.1833234","article-title":"Covid-19 and the digital revolution","volume":"16","author":"Hantrais","year":"2021","journal-title":"Contemporary Social Science"},{"key":"10.1016\/j.socscimed.2025.117691_bib34","doi-asserted-by":"crossref","first-page":"433","DOI":"10.1080\/03085147.2020.1733842","article-title":"\u2018Meaningless work\u2019: how the datafication of health reconfigures knowledge about work and erodes professional judgement","volume":"49","author":"Hoeyer","year":"2020","journal-title":"Econ. Soc."},{"key":"10.1016\/j.socscimed.2025.117691_bib35","doi-asserted-by":"crossref","DOI":"10.1016\/j.socscimed.2024.117368","article-title":"Prenatal testing technologies in Australia: unintended clinical and emotional complexities in underprepared systems","volume":"361","author":"Johnson","year":"2024","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib36","doi-asserted-by":"crossref","first-page":"253","DOI":"10.1177\/1460458204048508","article-title":"Learning the lessons of history? Electronic records in the United Kingdom acute hospitals, 1988-2002","volume":"10","author":"Jones","year":"2004","journal-title":"Health Inf. J."},{"key":"10.1016\/j.socscimed.2025.117691_bib37","doi-asserted-by":"crossref","first-page":"830","DOI":"10.1177\/0038038516674675","article-title":"The feeling of numbers: emotions in everyday engagements with data and their visualisation","volume":"52","author":"Kennedy","year":"2018","journal-title":"Sociology"},{"key":"10.1016\/j.socscimed.2025.117691_bib38","first-page":"147","article-title":"Evaluation as a multi-ontological endeavour: a case from the English national program for IT in healthcare","volume":"15","author":"Klecun","year":"2014","journal-title":"J. Assoc. Inf. Syst. Online"},{"key":"10.1016\/j.socscimed.2025.117691_bib39","doi-asserted-by":"crossref","DOI":"10.2196\/40946","article-title":"Examining mental workload relating to digital health technologies in health care: systematic review","volume":"24","author":"Kremer","year":"2022","journal-title":"J. Med. Internet Res."},{"key":"10.1016\/j.socscimed.2025.117691_bib40","doi-asserted-by":"crossref","DOI":"10.1016\/j.techfore.2023.122663","article-title":"Detecting and managing the mechanism of perceived meaningfulness of work and digital transformation in public sector health and social care services","volume":"194","author":"Kuoppakangas","year":"2023","journal-title":"Technol. Forecast. Soc. Change"},{"key":"10.1016\/j.socscimed.2025.117691_bib41","doi-asserted-by":"crossref","first-page":"461","DOI":"10.2307\/25148692","article-title":"A multilevel model of resistance to information technology implementation","volume":"29","author":"Lapointe","year":"2005","journal-title":"MIS Q."},{"key":"10.1016\/j.socscimed.2025.117691_bib42","article-title":"Managing medical knowledge flow: physicians' social media actualisation practices","volume":"117534","author":"Lee","year":"2024","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib43","doi-asserted-by":"crossref","DOI":"10.1177\/0170840620970728","article-title":"Behavioral Visibility: a new paradigm for organization studies in the age of digitization, digitalization, and datafication","author":"Leonardi","year":"2020","journal-title":"Organ. Stud."},{"key":"10.1016\/j.socscimed.2025.117691_bib44","doi-asserted-by":"crossref","first-page":"101","DOI":"10.1080\/03085147.2016.1143726","article-title":"The diverse domains of quantified selves: self-tracking modes and dataveillance","volume":"45","author":"Lupton","year":"2016","journal-title":"Econ. Soc."},{"key":"10.1016\/j.socscimed.2025.117691_bib45","doi-asserted-by":"crossref","first-page":"606","DOI":"10.3390\/soc4040606","article-title":"Apps as artefacts: towards a critical perspective on mobile health and medical apps","volume":"4","author":"Lupton","year":"2014","journal-title":"Societies"},{"key":"10.1016\/j.socscimed.2025.117691_bib46","doi-asserted-by":"crossref","first-page":"256","DOI":"10.1057\/sth.2013.10","article-title":"The digitally engaged patient: self-monitoring and self-care in the digital health era","volume":"11","author":"Lupton","year":"2013","journal-title":"Soc. Theor. Health"},{"key":"10.1016\/j.socscimed.2025.117691_bib47","doi-asserted-by":"crossref","first-page":"1557","DOI":"10.1111\/1467-9566.12617","article-title":"Telemedicine and the senses: a review","volume":"39","author":"Lupton","year":"2017","journal-title":"Sociol. Health Illness"},{"key":"10.1016\/j.socscimed.2025.117691_bib48","doi-asserted-by":"crossref","DOI":"10.1016\/j.socscimed.2022.115182","article-title":"Normalisation of electronic medical records in routine healthcare work amidst ongoing digitalisation of the Philippine health system","volume":"307","author":"Macabasag","year":"2022","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib49","doi-asserted-by":"crossref","DOI":"10.1016\/j.socscimed.2021.114299","article-title":"Digital mediation of candidacy in maternity care: managing boundaries between physiology and pathology","volume":"285","author":"Mackintosh","year":"2021","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib50","article-title":"A Medical Profession towards Empowerment? The uncertain future of digitalization in private general practice","author":"Malfilatre","year":"2024","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib51","doi-asserted-by":"crossref","first-page":"1117","DOI":"10.1111\/1467-9566.13274","article-title":"Platform encounters: a study of digitised patient follow\u2010up in HIV care","volume":"43","author":"Marent","year":"2021","journal-title":"Sociol. Health Illness"},{"key":"10.1016\/j.socscimed.2025.117691_bib52","doi-asserted-by":"crossref","first-page":"133","DOI":"10.1016\/j.socscimed.2018.09.003","article-title":"Ambivalence in digital health: Co-designing an mHealth platform for HIV care","volume":"215","author":"Marent","year":"2018","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib53","doi-asserted-by":"crossref","DOI":"10.1016\/j.socscimed.2021.113927","article-title":"Becoming a diagnostic agent: a collated ethnography of digital-sensory work in caregiving intra-actions","volume":"277","author":"Maslen","year":"2021","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib54","doi-asserted-by":"crossref","first-page":"290","DOI":"10.1111\/1467-9566.13419","article-title":"Turning the gaze: digital patient feedback and the silent pathology of the NHS","volume":"44","author":"Montgomery","year":"2022","journal-title":"Sociol. Health Illness"},{"key":"10.1016\/j.socscimed.2025.117691_bib55","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1177\/0162243907311274","article-title":"Making and unmaking telepatients: identity and governance in new health technologies","volume":"34","author":"Mort","year":"2009","journal-title":"Sci. Technol. Hum. Val."},{"key":"10.1016\/j.socscimed.2025.117691_bib56","doi-asserted-by":"crossref","first-page":"215","DOI":"10.1177\/0038038508101162","article-title":"Beyond information: intimate relations in sociotechnical practice","volume":"43","author":"Mort","year":"2009","journal-title":"Sociology"},{"key":"10.1016\/j.socscimed.2025.117691_bib57","doi-asserted-by":"crossref","DOI":"10.1016\/j.socscimed.2022.115306","article-title":"Digital diagnostics from Tanzania: beyond mere technological fixing?","volume":"319","author":"Neumark","year":"2023","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib58","doi-asserted-by":"crossref","first-page":"547","DOI":"10.1287\/isre.1110.0372","article-title":"Unity in diversity: electronic patient record use in multidisciplinary practice","volume":"22","author":"Oborn","year":"2011","journal-title":"Inf. Syst. Res."},{"key":"10.1016\/j.socscimed.2025.117691_bib59","doi-asserted-by":"crossref","first-page":"425","DOI":"10.1146\/annurev-soc-073018-022433","article-title":"Technology, work, and family: digital cultural capital and boundary management","volume":"45","author":"Ollier-Malaterre","year":"2019","journal-title":"Annu. Rev. Sociol."},{"key":"10.1016\/j.socscimed.2025.117691_bib60","doi-asserted-by":"crossref","DOI":"10.1016\/j.socscimed.2024.116835","article-title":"\u201cAll hands on deck\u201d: a qualitative study of safeguarding and the transition to telemedical abortion care in England and Wales","volume":"348","author":"Parsons","year":"2024","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib61","doi-asserted-by":"crossref","first-page":"391","DOI":"10.1080\/09581596.2010.518379","article-title":"Healthy living and citizenship: an overview","volume":"20","author":"Petersen","year":"2010","journal-title":"Crit. Publ. Health"},{"key":"10.1016\/j.socscimed.2025.117691_bib62","doi-asserted-by":"crossref","DOI":"10.1016\/j.socscimed.2023.115787","article-title":"From \u2018making up\u2019 professionals to epistemic colonialism: digital health platforms in the Global South","volume":"321","author":"Petrakaki","year":"2023","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib63","doi-asserted-by":"crossref","first-page":"224","DOI":"10.1016\/j.socscimed.2014.11.047","article-title":"Hybridity as a process of technology's \u201ctranslation\u201d: customizing a national Electronic Patient Record","volume":"124","author":"Petrakaki","year":"2015","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib64","doi-asserted-by":"crossref","first-page":"223","DOI":"10.1111\/ntwe.12072","article-title":"\u2018We can only request what's in our protocol\u2019: technology and work autonomy in healthcare","volume":"31","author":"Petrakaki","year":"2016","journal-title":"New Technol. Work. Employ."},{"key":"10.1016\/j.socscimed.2025.117691_bib65","doi-asserted-by":"crossref","DOI":"10.1136\/bmjoq-2023-002477","article-title":"Virtual reality technology for surgical learning: qualitative outcomes of the first virtual reality training course for emergency and essential surgery delivered by a UK-Uganda partnership","volume":"13","author":"Please","year":"2024","journal-title":"BMJ Open Qual"},{"key":"10.1016\/j.socscimed.2025.117691_bib66","doi-asserted-by":"crossref","first-page":"772","DOI":"10.1111\/1467-9566.13591","article-title":"The remarkable invisibility of NHS 111 online","volume":"45","author":"Pope","year":"2023","journal-title":"Sociol. Health Illness"},{"key":"10.1016\/j.socscimed.2025.117691_bib67","series-title":"Agile Working and Well-Being in the Digital Age","first-page":"3","article-title":"Introduction to agile working and well-being in the digital age","author":"Russell","year":"2020"},{"key":"10.1016\/j.socscimed.2025.117691_bib68","doi-asserted-by":"crossref","first-page":"222","DOI":"10.1080\/15228835.2018.1536911","article-title":"Factors influencing uptake and use of a new health information app for young people","volume":"36","author":"Russell","year":"2018","journal-title":"J. Technol. Hum. Serv."},{"key":"10.1016\/j.socscimed.2025.117691_bib69","series-title":"Institutional Change and Healthcare Organizations: from Professional Dominance to Managed Care","author":"Scott","year":"2000"},{"key":"10.1016\/j.socscimed.2025.117691_bib70","doi-asserted-by":"crossref","first-page":"d6054","DOI":"10.1136\/bmj.d6054","article-title":"Implementation and adoption of nationwide electronic health records in secondary care in England: final qualitative results from prospective national evaluation in \u201cearly adopter\u201d hospitals","volume":"343","author":"Sheikh","year":"2011","journal-title":"BMJ"},{"key":"10.1016\/j.socscimed.2025.117691_bib71","doi-asserted-by":"crossref","DOI":"10.1016\/j.socscimed.2024.117578","article-title":"Efficiency paradox: Introducing secure messaging in outpatient care","volume":"365","author":"Soekijad","year":"2025","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib72","doi-asserted-by":"crossref","DOI":"10.1016\/j.socscimed.2024.116962","article-title":"Digitally mediated relationships: how social representation in technology influences the therapeutic relationship in primary care","volume":"353","author":"Steele Gray","year":"2024","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib73","series-title":"The NHS Long Term Plan","year":"2019"},{"key":"10.1016\/j.socscimed.2025.117691_bib74","series-title":"Preparing the Healthcare Workforce to Deliver the Digital Future","year":"2019"},{"key":"10.1016\/j.socscimed.2025.117691_bib75","doi-asserted-by":"crossref","first-page":"273","DOI":"10.1177\/030631297027002003","article-title":"Standardization in action: achieving local universality through medical protocols","volume":"27","author":"Timmermans","year":"1997","journal-title":"Soc. Stud. Sci."},{"key":"10.1016\/j.socscimed.2025.117691_bib76","doi-asserted-by":"crossref","DOI":"10.1016\/j.socscimed.2024.117298","article-title":"Reconfiguration of uncertainty: Introducing AI for prediction of mortality at the emergency department","volume":"359","author":"Tyskbo","year":"2024","journal-title":"Soc. Sci. Med."},{"key":"10.1016\/j.socscimed.2025.117691_bib77","doi-asserted-by":"crossref","first-page":"1170","DOI":"10.1080\/1369118X.2019.1702709","article-title":"Navigating standards, encouraging interconnections: infrastructuring digital health platforms","volume":"23","author":"Williams","year":"2020","journal-title":"Inf. Commun. Soc."},{"key":"10.1016\/j.socscimed.2025.117691_bib78","series-title":"Global Strategy on Digital Health 2020-2025","year":"2021"},{"key":"10.1016\/j.socscimed.2025.117691_bib79","doi-asserted-by":"crossref","DOI":"10.1136\/bmjopen-2020-041690","article-title":"Does digital health technology improve physicians' job satisfaction and work\u2013life balance? A cross-sectional national survey and regression analysis using an instrumental variable","volume":"10","author":"Zaresani","year":"2020","journal-title":"BMJ Open"},{"key":"10.1016\/j.socscimed.2025.117691_bib80","doi-asserted-by":"crossref","DOI":"10.1016\/j.socscimed.2021.114419","article-title":"Power, paradox and pessimism: on the unintended consequences of digital health technologies in primary care","volume":"289","author":"Ziebland","year":"2021","journal-title":"Soc. Sci. Med."}],"container-title":["Social Science &amp; Medicine"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0277953625000206?httpAccept=text\/xml","content-type":"text\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/api.elsevier.com\/content\/article\/PII:S0277953625000206?httpAccept=text\/plain","content-type":"text\/plain","content-version":"vor","intended-application":"text-mining"}],"deposited":{"date-parts":[[2025,4,9]],"date-time":"2025-04-09T01:14:56Z","timestamp":1744161296000},"score":1,"resource":{"primary":{"URL":"https:\/\/linkinghub.elsevier.com\/retrieve\/pii\/S0277953625000206"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025,3]]},"references-count":80,"alternative-id":["S0277953625000206"],"URL":"https:\/\/doi.org\/10.1016\/j.socscimed.2025.117691","relation":{},"ISSN":["0277-9536"],"issn-type":[{"value":"0277-9536","type":"print"}],"subject":[],"published":{"date-parts":[[2025,3]]},"assertion":[{"value":"Elsevier","name":"publisher","label":"This article is maintained by"},{"value":"Resistance, tensions and consent to digital working in healthcare","name":"articletitle","label":"Article Title"},{"value":"Social Science & Medicine","name":"journaltitle","label":"Journal Title"},{"value":"https:\/\/doi.org\/10.1016\/j.socscimed.2025.117691","name":"articlelink","label":"CrossRef DOI link to publisher maintained version"},{"value":"simple-article","name":"content_type","label":"Content Type"},{"value":"\u00a9 2025 The Authors. Published by Elsevier Ltd.","name":"copyright","label":"Copyright"}],"article-number":"117691"}}