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Based on an empirical study of current methods used by experts, this paper presents strategies for effectively communicating user research findings across organizational or corporate boundaries. To build researcher\u2013client relationships, understand both user and client needs, and overcome institutional inertia, this paper proposes viewing user research clients as<jats:italic>users<\/jats:italic>of user research outcomes. This reframing of the crafting of communication across boundaries as a parallel internal human-centered design process we refer to as a<jats:italic>double ethnography<\/jats:italic>.<\/jats:p>","DOI":"10.1017\/s0890060413000048","type":"journal-article","created":{"date-parts":[[2013,4,18]],"date-time":"2013-04-18T12:31:03Z","timestamp":1366288263000},"page":"143-154","update-policy":"http:\/\/dx.doi.org\/10.1017\/policypage","source":"Crossref","is-referenced-by-count":7,"title":["Communicating actionable user research for human-centered design"],"prefix":"10.1017","volume":"27","author":[{"given":"Celeste","family":"Roschuni","sequence":"first","affiliation":[]},{"given":"Elizabeth","family":"Goodman","sequence":"additional","affiliation":[]},{"given":"Alice M.","family":"Agogino","sequence":"additional","affiliation":[]}],"member":"56","published-online":{"date-parts":[[2013,4,18]]},"reference":[{"key":"S0890060413000048_ref19","doi-asserted-by":"publisher","DOI":"10.1017\/S0890060410000211"},{"key":"S0890060413000048_ref3","volume-title":"Contextual Design: Defining Customer-Centered Systems","author":"Beyer","year":"1997"},{"key":"S0890060413000048_ref15","volume-title":"Made to Stick: Why Some Ideas Survive and Others Die","author":"Heath","year":"2008"},{"key":"S0890060413000048_ref36","volume-title":"Plans and Situated Action","author":"Suchman","year":"1987"},{"key":"S0890060413000048_ref23","doi-asserted-by":"publisher","DOI":"10.1177\/1063293X07084638"},{"key":"S0890060413000048_ref31","volume-title":"The Mathematical Theory of Communication","author":"Shannon","year":"1949"},{"key":"S0890060413000048_ref2","doi-asserted-by":"publisher","DOI":"10.1287\/orsc.1080.0372"},{"key":"S0890060413000048_ref32","volume-title":"Storytelling in organizations: the power and traps of using stories to share knowledge in organizations","author":"Sole","year":"2002"},{"key":"S0890060413000048_ref29","volume-title":"Organizational Culture and Leadership","author":"Schein","year":"2004"},{"key":"S0890060413000048_ref8","doi-asserted-by":"publisher","DOI":"10.1002\/j.2168-9830.2005.tb00832.x"},{"key":"S0890060413000048_ref25","volume-title":"Ethnography and the Corporate Encounter: Reflections on Research in and of Corporations","author":"Nafus","year":"2009"},{"key":"S0890060413000048_ref20","doi-asserted-by":"publisher","DOI":"10.1109\/TEM.1984.6447537"},{"key":"S0890060413000048_ref11","volume-title":"Success and failure in industrial innovation","author":"Freeman","year":"1972"},{"key":"S0890060413000048_ref22","doi-asserted-by":"publisher","DOI":"10.1080\/15710880500478353"},{"key":"S0890060413000048_ref24","volume-title":"Managing Innovation and Entrepreneurship in Technology-Based Firms","author":"Martin","year":"1994"},{"key":"S0890060413000048_ref27","doi-asserted-by":"publisher","DOI":"10.1145\/227614.227615"},{"key":"S0890060413000048_ref1","doi-asserted-by":"publisher","DOI":"10.1177\/026327601018001005"},{"key":"S0890060413000048_ref18","doi-asserted-by":"crossref","unstructured":"Hey J. , Yu J. , & Agogino A.M. 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