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The human conditions (familial and life) and, the influence of the environment (politic, economic, media) pushes the actors to lose control of the crisis situation. The question we face in this paper is: \u201cis it possible to predict the impact of the stress in this type of situation?\u201d Our main hypothesis to answer is to represent experience feedback using knowledge management. To model the crisis management as systemic system emphasizing regulation loops, and the collaboration activity by showing the dimension of the communication, coordination, and cooperation. This modeling is illustrated in a terrorist attack situation in Algeria. To predict stress consequences, fuzzy set principle is adopted, based on experience feedback and situations modeling, as a generator of alternative states given a stress event.<\/jats:p>","DOI":"10.1017\/s0890060419000106","type":"journal-article","created":{"date-parts":[[2019,5,6]],"date-time":"2019-05-06T19:45:32Z","timestamp":1557171932000},"page":"206-225","source":"Crossref","is-referenced-by-count":2,"title":["Managing stress with experience feedback in crisis situation"],"prefix":"10.1017","volume":"33","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-6410-2562","authenticated-orcid":false,"given":"Sammy","family":"Teffali","sequence":"first","affiliation":[]},{"given":"Nada","family":"Matta","sequence":"additional","affiliation":[]},{"given":"Eric","family":"Chatelet","sequence":"additional","affiliation":[]}],"member":"56","published-online":{"date-parts":[[2019,5,6]]},"reference":[{"key":"S0890060419000106_ref39","doi-asserted-by":"publisher","DOI":"10.1037\/h0047078"},{"first-page":"261","volume-title":"Knowledge Management, Classic and Contemporary Works","year":"2000","key":"S0890060419000106_ref20"},{"volume-title":"Research on Work-Related Stress","year":"2000","key":"S0890060419000106_ref9"},{"key":"S0890060419000106_ref37","doi-asserted-by":"publisher","DOI":"10.1037\/h0063085"},{"volume-title":"Occupational Stress Indicator","year":"1988","key":"S0890060419000106_ref8"},{"key":"S0890060419000106_ref7","first-page":"123","volume":"4","year":"1999","journal-title":"Pratiques Psychologiques"},{"key":"S0890060419000106_ref6","first-page":"61","volume":"33","year":"1997","journal-title":"Cahiers Internationaux de Psychologie Sociale"},{"key":"S0890060419000106_ref35","doi-asserted-by":"publisher","DOI":"10.1177\/104649647200300404"},{"volume-title":"La logique floue et ses applications","year":"1995","key":"S0890060419000106_ref5"},{"key":"S0890060419000106_ref34","doi-asserted-by":"publisher","DOI":"10.1037\/h0026384"},{"key":"S0890060419000106_ref4","doi-asserted-by":"publisher","DOI":"10.1057\/9780230244276_3"},{"key":"S0890060419000106_ref33","doi-asserted-by":"publisher","DOI":"10.1037\/h0025906"},{"key":"S0890060419000106_ref64","first-page":"407","volume":"15","year":"1972","journal-title":"Academy of Management Journal"},{"key":"S0890060419000106_ref3","first-page":"361","volume":"1","year":"1962","journal-title":"McGraw-Hill series in psychology. 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