{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,29]],"date-time":"2026-03-29T09:50:34Z","timestamp":1774777834318,"version":"3.50.1"},"reference-count":11,"publisher":"Cambridge University Press (CUP)","license":[{"start":{"date-parts":[[2023,6,16]],"date-time":"2023-06-16T00:00:00Z","timestamp":1686873600000},"content-version":"unspecified","delay-in-days":166,"URL":"https:\/\/www.cambridge.org\/core\/terms"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Disaster med. public health prep."],"published-print":{"date-parts":[[2023]]},"abstract":"<jats:title>Abstract<\/jats:title>\n\t  <jats:p>Trends in 2-1-1 calls reflect evolving community needs during public health emergencies (PHEs). The study examined how changes in 2-1-1 call volume after 2 PHEs (Hurricane Irma and the coronavirus disease 2019 [COVID-19] pandemic declaration) in Broward County, Florida, varied by PHE type and whether variations differed by gender and over time. Examining 2-1-1 calls during June to December 2016, June to December 2017, and March 2019 to April 2021, this study measured changes in call volume post-PHEs using interrupted time series analysis. Hurricane Irma and the COVID-19 pandemic were associated with increases in call volume (+81 calls\/d and +84 calls\/d, respectively). Stratified by gender, these PHEs were associated with larger absolute increases for women (+66 and +57 calls\/d vs +15 and +27 calls\/d for men) but larger percent increases above their baseline for men (+143% and +174% vs +119% and +138% for women). Calls by women remained elevated longer after Hurricane Irma (5 wk vs 1 wk), but the opposite pattern was observed after the pandemic declaration (8 vs 21 wk). PHEs reduce gender differences in help-seeking around health-related social needs. Findings demonstrate the utility of 2-1-1 call data for monitoring and responding to evolving community needs in the PHE context.<\/jats:p>","DOI":"10.1017\/dmp.2023.51","type":"journal-article","created":{"date-parts":[[2023,6,16]],"date-time":"2023-06-16T07:53:02Z","timestamp":1686901982000},"source":"Crossref","is-referenced-by-count":5,"title":["Trends in 2-1-1 Calls During Public Health Emergencies, Overall and By Gender: Hurricane Irma and COVID-19 in Broward County, Florida"],"prefix":"10.1017","volume":"17","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-4618-9430","authenticated-orcid":false,"given":"Rachel K.","family":"Landis","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1124-4962","authenticated-orcid":false,"given":"Shira H.","family":"Fischer","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7279-6915","authenticated-orcid":false,"given":"Joie","family":"Acosta","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Laura J.","family":"Faherty","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"56","published-online":{"date-parts":[[2023,6,16]]},"reference":[{"key":"S1935789323000514_ref8","unstructured":"8. Kreuter, MW , Garg, R , Javed, I , et al. 3.5 million social needs requests during COVID-19: what can we learn from 2-1-1? Health Affairs Blog. Published August 4, 2020. Accessed March 24, 2021. https:\/\/www.healthaffairs.org\/do\/10.1377\/hblog20200729.432088\/full\/"},{"key":"S1935789323000514_ref2","doi-asserted-by":"publisher","DOI":"10.1016\/j.amepre.2019.12.019"},{"key":"S1935789323000514_ref4","doi-asserted-by":"publisher","DOI":"10.1016\/j.amepre.2012.09.002"},{"key":"S1935789323000514_ref9","doi-asserted-by":"publisher","DOI":"10.1038\/s41586-021-04099-6"},{"key":"S1935789323000514_ref1","unstructured":"1. United Way Worldwide. About 211. Published 2021. Accessed December 9, 2021. https:\/\/www.211.org\/about-us"},{"key":"S1935789323000514_ref3","unstructured":"3. United Way Worldwide. United Way 211. Published Undated. Accessed April 11, 2022. https:\/\/www.211.org\/about-us"},{"key":"S1935789323000514_ref10","unstructured":"10. Udaiyar, A , Garg, R , Golla, B , et al. What 211s and crisis hotlines tell us about community needs. 2021. Accessed April 6, 2023. https:\/\/hcrl.wustl.edu\/what-211s-and-crisis-hotlines-tell-us-about-community-needs\/"},{"key":"S1935789323000514_ref7","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-63254-4_10"},{"key":"S1935789323000514_ref6","doi-asserted-by":"publisher","DOI":"10.1080\/10911359.2018.1527739"},{"key":"S1935789323000514_ref11","doi-asserted-by":"publisher","DOI":"10.1016\/j.psychres.2020.113117"},{"key":"S1935789323000514_ref5","doi-asserted-by":"publisher","DOI":"10.1038\/s41893-020-0508-7"}],"container-title":["Disaster Medicine and Public Health Preparedness"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.cambridge.org\/core\/services\/aop-cambridge-core\/content\/view\/S1935789323000514","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,6,16]],"date-time":"2023-06-16T07:53:05Z","timestamp":1686901985000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.cambridge.org\/core\/product\/identifier\/S1935789323000514\/type\/journal_article"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023]]},"references-count":11,"alternative-id":["S1935789323000514"],"URL":"https:\/\/doi.org\/10.1017\/dmp.2023.51","relation":{},"ISSN":["1935-7893","1938-744X"],"issn-type":[{"value":"1935-7893","type":"print"},{"value":"1938-744X","type":"electronic"}],"subject":[],"published":{"date-parts":[[2023]]},"article-number":"e412"}}