{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,9,25]],"date-time":"2026-09-25T18:16:21Z","timestamp":1790360181626,"version":"4.1.0"},"reference-count":24,"publisher":"Cambridge University Press (CUP)","issue":"2","license":[{"start":{"date-parts":[[2020,5,22]],"date-time":"2020-05-22T00:00:00Z","timestamp":1590105600000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Ir. j. psychol. Med."],"published-print":{"date-parts":[[2021,6]]},"abstract":"<jats:sec id=\"S0790966720000518_as1\"><jats:title>Objective<\/jats:title><jats:p>In response to the COVID-19 pandemic, there has been a shift globally from face-to-face consultations to remote consultations. In our department, remote consultations have taken in the form of telephone consultations. In this paper, we set out to study a group of Irish psychiatrists\u2019 experience of these consultations.<\/jats:p><\/jats:sec><jats:sec id=\"S0790966720000518_as2\" sec-type=\"methods\"><jats:title>Methods<\/jats:title><jats:p>We identified recurrent themes in the existing literature on doctors\u2019 experience of telephone consultations with a view to determining the applicability of these themes to a group of Irish psychiatrists. A questionnaire was developed based on themes in the literature. This was sent to all psychiatrists working in a busy psychiatric service in Dublin.<\/jats:p><\/jats:sec><jats:sec id=\"S0790966720000518_as3\" sec-type=\"results\"><jats:title>Results<\/jats:title><jats:p>The questionnaire response rate was 72% (<jats:italic>n<\/jats:italic> = 26\/35). Diagnostic challenges, the effect of phone consultation on the therapeutic alliance, challenges associated with the use of technology and ethical concerns were identified as issues. Flexibility in the working day and convenience were identified as possible benefits to telephone consultations.<\/jats:p><\/jats:sec><jats:sec id=\"S0790966720000518_as4\" sec-type=\"conclusions\"><jats:title>Conclusions<\/jats:title><jats:p>The group that participated in this research study identified a number of challenges to carrying out successful phone consultations. This study highlights the need at our clinical site for interventions to address the issues identified by staff. The findings also highlight the requirement for larger studies with stronger methodologies to determine the generalisability of our results.<\/jats:p><\/jats:sec>","DOI":"10.1017\/ipm.2020.51","type":"journal-article","created":{"date-parts":[[2020,5,22]],"date-time":"2020-05-22T03:47:46Z","timestamp":1590119266000},"page":"132-139","source":"Crossref","is-referenced-by-count":53,"title":["Psychiatrist experience of remote consultations by telephone in an outpatient psychiatric department during the COVID-19 pandemic"],"prefix":"10.1017","volume":"38","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-8612-7069","authenticated-orcid":false,"given":"C.","family":"Olwill","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"D.","family":"Mc Nally","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"L.","family":"Douglas","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"56","published-online":{"date-parts":[[2020,5,22]]},"reference":[{"key":"S0790966720000518_ref7","doi-asserted-by":"publisher","DOI":"10.5498\/wjp.v5.i3.286"},{"key":"S0790966720000518_ref8","article-title":"Experiences of GP trainees in undertaking telephone consultations: a mixed-methods study","volume":"4","author":"Chaudhry","year":"2020","journal-title":"British Journal of General Practice Open"},{"key":"S0790966720000518_ref23","doi-asserted-by":"publisher","DOI":"10.1159\/000507376"},{"key":"S0790966720000518_ref20","doi-asserted-by":"publisher","DOI":"10.1002\/14651858.CD010034.pub2"},{"key":"S0790966720000518_ref21","volume-title":"Telemedicine: Opportunities and Developments in Member States: Report on the Second Global Survey on eHealth 2009.","year":"2010"},{"key":"S0790966720000518_ref5","unstructured":"British Association for Counselling and Psychotherapy (2018) Ethical Framework for the Counselling. British Association for Counselling and Psychotherapy: Leicestershire (https:\/\/www.bacp.co.uk\/media\/3103\/bacp-ethical-framework-for-the-counselling-professions-2018.pdf). Accessed 4 May 2020."},{"key":"S0790966720000518_ref22","volume-title":"Director-General\u2019s Opening Remarks at the Media Briefing on COVID-19-11 March 2020","year":"2020"},{"key":"S0790966720000518_ref18","article-title":"COVID-19: how coronavirus will change the face of general practice forever","author":"Thornton","year":"2020","journal-title":"British Medical Journal"},{"key":"S0790966720000518_ref19","doi-asserted-by":"publisher","DOI":"10.1136\/bmj.k1047"},{"key":"S0790966720000518_ref6","doi-asserted-by":"publisher","DOI":"10.1136\/bmj.326.7396.966"},{"key":"S0790966720000518_ref4","unstructured":"British Association for Counselling and Psychotherapy (2020) Knowledge of Psychological Processes Relevant to Offering Telephone and e-Counselling. British Association for Counselling and Psychotherapy, Leicestershire (https:\/\/www.bacp.co.uk\/media\/8113\/bacp-competences-for-telephone-ecounselling-apr20.pdf). Accessed 17 April 2020."},{"key":"S0790966720000518_ref1","volume-title":"What Is Telepsychiatry?","year":"2019"},{"key":"S0790966720000518_ref13","doi-asserted-by":"publisher","DOI":"10.1037\/0033-3204.27.2.143"},{"key":"S0790966720000518_ref17","volume-title":"COVID-19 and Remote Consultations \u2013 How We Can Help","year":"2020"},{"key":"S0790966720000518_ref15","unstructured":"Irish Medical Council (2019) Guide to Professional Conduct and Ethics for Registered Medical Practitioners (Amended) 8th Edition 2019, Dublin."},{"key":"S0790966720000518_ref3","doi-asserted-by":"publisher","DOI":"10.3399\/bjgp16X685597"},{"key":"S0790966720000518_ref14","article-title":"COVID-19: a remote assessment in primary care.","author":"Greenhalgh","year":"2020","journal-title":"British Medical Journal"},{"key":"S0790966720000518_ref11","doi-asserted-by":"publisher","DOI":"10.1186\/s13643-017-0529-0"},{"key":"S0790966720000518_ref2","first-page":"e82","article-title":"Telemedicine in rural India","volume":"3","author":"Bagchi","year":"2006","journal-title":"Public Library of Science Medicine"},{"key":"S0790966720000518_ref12","first-page":"111","article-title":"Concerns and confidence of general practitioners in providing telephone consultations","volume":"49","author":"Foster","year":"1999","journal-title":"British Journal of General Practice"},{"key":"S0790966720000518_ref16","doi-asserted-by":"publisher","DOI":"10.1016\/S0140-6736(20)30419-0"},{"key":"S0790966720000518_ref9","doi-asserted-by":"publisher","DOI":"10.4088\/JCP.20com13361"},{"key":"S0790966720000518_ref10","doi-asserted-by":"publisher","DOI":"10.1016\/j.mayocp.2019.04.018"},{"key":"S0790966720000518_ref24","doi-asserted-by":"publisher","DOI":"10.7150\/ijbs.45053"}],"container-title":["Irish Journal of Psychological Medicine"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.cambridge.org\/core\/services\/aop-cambridge-core\/content\/view\/S0790966720000518","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,4,7]],"date-time":"2025-04-07T08:31:27Z","timestamp":1744014687000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.cambridge.org\/core\/product\/identifier\/S0790966720000518\/type\/journal_article"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,5,22]]},"references-count":24,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2021,6]]}},"alternative-id":["S0790966720000518"],"URL":"https:\/\/doi.org\/10.1017\/ipm.2020.51","relation":{},"ISSN":["0790-9667","2051-6967"],"issn-type":[{"value":"0790-9667","type":"print"},{"value":"2051-6967","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020,5,22]]}}}