{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,8,19]],"date-time":"2026-08-19T19:57:22Z","timestamp":1787169442654,"version":"build-2736575974"},"reference-count":50,"publisher":"Cambridge University Press (CUP)","license":[{"start":{"date-parts":[[2024,6,3]],"date-time":"2024-06-03T00:00:00Z","timestamp":1717372800000},"content-version":"unspecified","delay-in-days":154,"URL":"http:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":["cambridge.org"],"crossmark-restriction":true},"short-container-title":["Prim Health Care Res Dev"],"published-print":{"date-parts":[[2024]]},"abstract":"<jats:title>Abstract<\/jats:title>\n                  <jats:sec id=\"S1463423624000240_as1\">\n                    <jats:title>Aim:<\/jats:title>\n                    <jats:p>To explore how patients and general practice professionals in low-income neighborhoods experienced the increase of remote care during COVID-19.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec id=\"S1463423624000240_as2\">\n                    <jats:title>Background:<\/jats:title>\n                    <jats:p>As the GP (general practitioner) is the first point of contact in Dutch health care, there are concerns about access to remote care for patients from low-income neighborhoods. Now that general practice professionals have returned to the pre-pandemic ways of healthcare delivery, this paper looks back at experiences with remote care during COVID-19. It investigates experiences of both patients and general practice professionals with the approachability and appropriateness of remote care and their satisfaction.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec id=\"S1463423624000240_as3\">\n                    <jats:title>Methods:<\/jats:title>\n                    <jats:p>In this qualitative study, 78 patients and 18 GPs, 7 nurse practitioners and 6 mental health professionals were interviewed. Interviews were held on the phone and face-to-face in the native language of the participants.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec id=\"S1463423624000240_as4\">\n                    <jats:title>Findings:<\/jats:title>\n                    <jats:p>Remote care, especially telephone consultation, was generally well-approachable for patients from low-income neighborhoods. Contrarily, video calling was rarely used. This was partly because patients did not know how to use it. The majority of patients thought remote care was possible for minor ailments but would also still like to see the doctor face-to-face regularly. Patients were generally satisfied with remote care at the time, but this did not necessarily reflect their willingness to continue using it in the future. Moreover, there was lack in consensus among general practice professionals on the appropriateness of remote care for certain physical and mental complaints. Nurse practitioners and mental health professionals had a negative attitude toward remote care. In conclusion, it is important to take the opinions and barriers of patients and care providers into account and to increase patient-centered care elements and care provider satisfaction in remote care. Integrating remote care is not only important in times of crisis but also for future care that is becoming increasingly digitalized.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1017\/s1463423624000240","type":"journal-article","created":{"date-parts":[[2024,6,3]],"date-time":"2024-06-03T03:26:02Z","timestamp":1717385162000},"update-policy":"https:\/\/doi.org\/10.1017\/policypage","source":"Crossref","is-referenced-by-count":6,"title":["Patients\u2019 and professionals\u2019 experiences with remote care during COVID-19: a qualitative study in general practices in low-income neighborhoods"],"prefix":"10.1017","volume":"25","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-4304-9280","authenticated-orcid":false,"given":"Jelena","family":"Kollmann","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8031-8497","authenticated-orcid":false,"given":"Shakib","family":"Sana","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6029-0906","authenticated-orcid":false,"given":"Tessa","family":"Magn\u00e9e","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Sarah","family":"Boer","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2492-6871","authenticated-orcid":false,"given":"Inge","family":"Merkelbach","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7901-5800","authenticated-orcid":false,"given":"Paul L.","family":"Kocken","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Semiha","family":"Denkta\u0219","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"56","published-online":{"date-parts":[[2024,6,3]]},"reference":[{"key":"S1463423624000240_ref42","doi-asserted-by":"publisher","DOI":"10.1186\/s12939-020-01218-z"},{"key":"S1463423624000240_ref44","doi-asserted-by":"publisher","DOI":"10.3399\/bjgp19X702209"},{"key":"S1463423624000240_ref34","doi-asserted-by":"publisher","DOI":"10.2196\/20813"},{"key":"S1463423624000240_ref1","doi-asserted-by":"publisher","DOI":"10.3389\/fpsyg.2022.785134"},{"key":"S1463423624000240_ref23","doi-asserted-by":"publisher","DOI":"10.1177\/1460458219892162"},{"key":"S1463423624000240_ref32","doi-asserted-by":"publisher","DOI":"10.1136\/rmdopen-2022-002290"},{"key":"S1463423624000240_ref33","doi-asserted-by":"publisher","DOI":"10.1093\/fampra\/cmab115"},{"key":"S1463423624000240_ref17","doi-asserted-by":"publisher","DOI":"10.3390\/ijerph18105338"},{"key":"S1463423624000240_ref38","doi-asserted-by":"publisher","DOI":"10.2196\/20786"},{"key":"S1463423624000240_ref16","doi-asserted-by":"publisher","DOI":"10.1007\/BF03083720"},{"key":"S1463423624000240_ref19","doi-asserted-by":"publisher","DOI":"10.2196\/47173"},{"key":"S1463423624000240_ref43","doi-asserted-by":"publisher","DOI":"10.1111\/ajr.12149"},{"key":"S1463423624000240_ref51","doi-asserted-by":"publisher","DOI":"10.1155\/2019\/4632946"},{"key":"S1463423624000240_ref36","doi-asserted-by":"publisher","DOI":"10.3399\/bjgp20X712349"},{"key":"S1463423624000240_ref4","first-page":"1n","article-title":"Telehealth in primary health care: a scoping review of the literature","volume":"19","author":"Beheshti","year":"2022","journal-title":"Perspect Health Inf Manag"},{"key":"S1463423624000240_ref39","doi-asserted-by":"publisher","DOI":"10.1177\/1077558712465774"},{"key":"S1463423624000240_ref52","doi-asserted-by":"publisher","DOI":"10.1111\/j.1468-0009.2005.00428.x"},{"key":"S1463423624000240_ref12","doi-asserted-by":"publisher","DOI":"10.1017\/S0033291713003255"},{"key":"S1463423624000240_ref14","doi-asserted-by":"publisher","DOI":"10.3389\/fresc.2023.1049554"},{"key":"S1463423624000240_ref15","doi-asserted-by":"publisher","DOI":"10.2196\/24577"},{"key":"S1463423624000240_ref24","doi-asserted-by":"publisher","DOI":"10.1186\/s12913-022-07634-x"},{"key":"S1463423624000240_ref5","doi-asserted-by":"publisher","DOI":"10.1371\/journal.pone.0234324"},{"key":"S1463423624000240_ref13","doi-asserted-by":"publisher","DOI":"10.1136\/bmjoq-2020-000985"},{"key":"S1463423624000240_ref21","doi-asserted-by":"publisher","DOI":"10.1093\/eurpub\/ckt160"},{"key":"S1463423624000240_ref22","doi-asserted-by":"publisher","DOI":"10.3390\/ijerph182312479"},{"key":"S1463423624000240_ref29","doi-asserted-by":"publisher","DOI":"10.1377\/hlthaff.2009.0450"},{"key":"S1463423624000240_ref3","doi-asserted-by":"publisher","DOI":"10.1016\/j.ssmph.2021.100870"},{"key":"S1463423624000240_ref7","doi-asserted-by":"publisher","DOI":"10.1186\/s12875-020-01326-3"},{"key":"S1463423624000240_ref26","doi-asserted-by":"publisher","DOI":"10.1016\/S2352-4642(20)30108-5"},{"key":"S1463423624000240_ref30","doi-asserted-by":"publisher","DOI":"10.1108\/QRJ-12-2018-0012"},{"key":"S1463423624000240_ref50","doi-asserted-by":"publisher","DOI":"10.1016\/j.brat.2022.104226"},{"key":"S1463423624000240_ref2","doi-asserted-by":"publisher","DOI":"10.3390\/healthcare10071169"},{"key":"S1463423624000240_ref18","doi-asserted-by":"publisher","DOI":"10.2196\/24743"},{"key":"S1463423624000240_ref8","doi-asserted-by":"publisher","DOI":"10.1371\/journal.pone.0269264"},{"key":"S1463423624000240_ref20","unstructured":"Institute of Medicine (US) Committee on Quality of Health Care in America (2001) Crossing the quality chasm: a new health system for the 21st century. Washington, DC: National Academies Press (US)."},{"key":"S1463423624000240_ref31","doi-asserted-by":"publisher","DOI":"10.1093\/jamia\/ocaa072"},{"key":"S1463423624000240_ref37","doi-asserted-by":"publisher","DOI":"10.1177\/1609406919899220"},{"key":"S1463423624000240_ref45","volume-title":"Onderzoek naar de effectiviteit van digitale zorgtoepassingen in de huisartsenzorg: e-consult, videoconsult, telemonitoring en digitale zelftriage","author":"Van de Burg","year":"2023"},{"key":"S1463423624000240_ref46","doi-asserted-by":"publisher","DOI":"10.1111\/jnu.12814"},{"key":"S1463423624000240_ref47","doi-asserted-by":"publisher","DOI":"10.1136\/bmjopen-2020-039674"},{"key":"S1463423624000240_ref27","doi-asserted-by":"publisher","DOI":"10.1186\/1475-9276-12-18"},{"key":"S1463423624000240_ref25","doi-asserted-by":"publisher","DOI":"10.2307\/2529310"},{"key":"S1463423624000240_ref48","doi-asserted-by":"publisher","DOI":"10.1186\/s12966-021-01218-4"},{"key":"S1463423624000240_ref41","doi-asserted-by":"publisher","DOI":"10.1186\/s12875-022-01887-5"},{"key":"S1463423624000240_ref53","article-title":"Re-Revisiting Andersen\u2019s behavioral model of health services use: A systematic review of studies from 1998\u20132011","volume":"9","author":"Babitsch","year":"2012","journal-title":"GMS Psycho-Social-Medicine"},{"key":"S1463423624000240_ref10","doi-asserted-by":"crossref","first-page":"6","DOI":"10.1038\/s41746-020-00379-z","article-title":"Backslide or forward progress? Virtual care at U.S. healthcare systems beyond the COVID-19 pandemic","volume":"4","author":"Don","year":"2021","journal-title":"NPJ Digit Med"},{"key":"S1463423624000240_ref11","volume-title":"Measurement Instrument for Determinants of Innovations (MIDI)","author":"Fleuren","year":"2014"},{"key":"S1463423624000240_ref40","doi-asserted-by":"publisher","DOI":"10.3390\/jpm11020137"},{"key":"S1463423624000240_ref9","doi-asserted-by":"publisher","DOI":"10.1136\/annrheumdis-2022-222341"},{"key":"S1463423624000240_ref49","doi-asserted-by":"publisher","DOI":"10.1016\/S2213-8587(16)30009-2"}],"container-title":["Primary Health Care Research &amp; Development"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.cambridge.org\/core\/services\/aop-cambridge-core\/content\/view\/S1463423624000240","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,6,3]],"date-time":"2024-06-03T03:26:15Z","timestamp":1717385175000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.cambridge.org\/core\/product\/identifier\/S1463423624000240\/type\/journal_article"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024]]},"references-count":50,"alternative-id":["S1463423624000240"],"URL":"https:\/\/doi.org\/10.1017\/s1463423624000240","relation":{},"ISSN":["1463-4236","1477-1128"],"issn-type":[{"value":"1463-4236","type":"print"},{"value":"1477-1128","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024]]},"assertion":[{"value":"\u00a9 The Author(s), 2024. Published by Cambridge University Press","name":"copyright","label":"Copyright","group":{"name":"copyright_and_licensing","label":"Copyright and Licensing"}},{"value":"This is an Open Access article, distributed under the terms of the Creative Commons Attribution licence (http:\/\/creativecommons.org\/licenses\/by\/4.0\/), which permits unrestricted re-use, distribution and reproduction, provided the original article is properly cited.","name":"license","label":"License","group":{"name":"copyright_and_licensing","label":"Copyright and Licensing"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}],"article-number":"e32"}}