{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,30]],"date-time":"2026-07-30T12:59:04Z","timestamp":1785416344194,"version":"3.56.0"},"reference-count":18,"publisher":"Cambridge University Press (CUP)","license":[{"start":{"date-parts":[[2026,6,29]],"date-time":"2026-06-29T00:00:00Z","timestamp":1782691200000},"content-version":"unspecified","delay-in-days":179,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":["cambridge.org"],"crossmark-restriction":true},"short-container-title":["Prim Health Care Res Dev"],"published-print":{"date-parts":[[2026]]},"abstract":"<jats:title>Abstract<\/jats:title>\n                  <jats:p>Experiences of healthcare services are an important indicator of quality and health system improvement. In correctional facilities, structural and contextual factors affect experiences of healthcare services and processes for voicing these experiences. This study explores barriers and opportunities for people in custody to voice their experiences of healthcare services in custody. We held four focus groups and one interview with people living in the community who had accessed, or tried to access, healthcare services while incarcerated in a provincial correctional facility in Ontario, Canada in the previous five years. Using template analysis, we developed four interacting themes related to expectations and experiences of healthcare, and of submitting complaints or asking for help: i) the system is not designed for healthcare, ii) gatekeeping and perceptions of \u2018deserving\u2019 healthcare, iii) impact of healthcare on other outcomes, and iv) calling the abyss. These factors affected perceptions of the potential efficacy of a patient feedback process, and how people in custody were likely to engage with it. Participants also identified five key features that should be components of any patient feedback processes. This study highlights challenges to patient-reported experiences of care in quality improvement work in restrictive environments and with incarcerated populations.<\/jats:p>","DOI":"10.1017\/s1463423626101340","type":"journal-article","created":{"date-parts":[[2026,6,29]],"date-time":"2026-06-29T04:45:36Z","timestamp":1782708336000},"update-policy":"https:\/\/doi.org\/10.1017\/policypage","source":"Crossref","is-referenced-by-count":0,"title":["\u2018But who\u2019s gonna listen?\u2019 A qualitative study of voicing experiences of healthcare in provincial correctional facilities in Ontario, Canada"],"prefix":"10.1017","volume":"27","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-5352-054X","authenticated-orcid":false,"given":"Katherine E.","family":"McLeod","sequence":"first","affiliation":[{"id":[{"id":"https:\/\/ror.org\/02fa3aq29","id-type":"ROR","asserted-by":"publisher"}],"name":"McMaster University"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Lindsay","family":"Jennings","sequence":"additional","affiliation":[{"id":[{"id":"https:\/\/ror.org\/02fa3aq29","id-type":"ROR","asserted-by":"publisher"}],"name":"McMaster University"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"George","family":"Flowers","sequence":"additional","affiliation":[{"id":[{"id":"https:\/\/ror.org\/02fa3aq29","id-type":"ROR","asserted-by":"publisher"}],"name":"McMaster University"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"James","family":"Ruston","sequence":"additional","affiliation":[{"id":[{"id":"https:\/\/ror.org\/02fa3aq29","id-type":"ROR","asserted-by":"publisher"}],"name":"McMaster University"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Fiona G.","family":"Kouyoumdjian","sequence":"additional","affiliation":[{"id":[{"id":"https:\/\/ror.org\/02fa3aq29","id-type":"ROR","asserted-by":"publisher"}],"name":"McMaster University"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"56","published-online":{"date-parts":[[2026,6,29]]},"reference":[{"key":"S1463423626101340_ref5","doi-asserted-by":"publisher","DOI":"10.1111\/j.1365-2648.2007.04221.x"},{"key":"S1463423626101340_ref12","doi-asserted-by":"publisher","DOI":"10.2471\/BLT.18.225201"},{"key":"S1463423626101340_ref10","doi-asserted-by":"publisher","DOI":"10.3389\/fpsyt.2025.1575157"},{"key":"S1463423626101340_ref18","first-page":"3","article-title":"Complaining in prison: I suppose its a good idea but is there any point in it?","volume":"264","author":"Van Der Valk","year":"2023","journal-title":"Prison Service Journal"},{"key":"S1463423626101340_ref4","first-page":"80","article-title":"Acceptance of video consultations in correctional facilities from the patients\u2019 perspective - Results from the mixed-methods evaluation of a pilot project in Baden-Wurttemberg","volume":"49","author":"Colombo","year":"2022","journal-title":"Psychiatrische Praxis"},{"key":"S1463423626101340_ref14","first-page":"26326663241311554","article-title":"Patient or prisoner? Perceptions of prison healthcare services in Norway and the conflict between care and control","volume":"6","author":"Nyvoll","year":"2025","journal-title":"Incarceration"},{"key":"S1463423626101340_ref8","doi-asserted-by":"publisher","DOI":"10.35680\/2372-0247.1603"},{"key":"S1463423626101340_ref16","doi-asserted-by":"publisher","DOI":"10.2105\/AJPH.2017.304248"},{"key":"S1463423626101340_ref3","doi-asserted-by":"publisher","DOI":"10.1111\/1475-6773.13187"},{"key":"S1463423626101340_ref9","first-page":"550","article-title":"The contribution of telemedicine to hepatitis C elimination in a correctional facility","volume":"111","author":"Jimenez-Galan","year":"2019","journal-title":"Revista Espanola De Enfermedades Digestivas"},{"key":"S1463423626101340_ref6","doi-asserted-by":"publisher","DOI":"10.1136\/bmjopen-2012-001570"},{"key":"S1463423626101340_ref17","doi-asserted-by":"publisher","DOI":"10.1017\/S0144686X15000331"},{"key":"S1463423626101340_ref2","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-69909-7_3470-2"},{"key":"S1463423626101340_ref11","doi-asserted-by":"publisher","DOI":"10.4135\/9781526435620.n24"},{"key":"S1463423626101340_ref1","first-page":"3258","article-title":"Imprisoned pregnant women\u2019s lived experience of prenatal care: A phenomenological inquiry","volume":"10","author":"Alirezaei","year":"2022","journal-title":"Journal of Midwifery and Reproductive Health"},{"key":"S1463423626101340_ref13","doi-asserted-by":"publisher","DOI":"10.1001\/jama.2021.25181"},{"key":"S1463423626101340_ref15","doi-asserted-by":"publisher","DOI":"10.3399\/bjgp08X330771"},{"key":"S1463423626101340_ref7","doi-asserted-by":"publisher","DOI":"10.35680\/2372-0247.1603"}],"container-title":["Primary Health Care Research &amp; Development"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.cambridge.org\/core\/services\/aop-cambridge-core\/content\/view\/S1463423626101340","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,6,29]],"date-time":"2026-06-29T04:45:42Z","timestamp":1782708342000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.cambridge.org\/core\/product\/identifier\/S1463423626101340\/type\/journal_article"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2026]]},"references-count":18,"alternative-id":["S1463423626101340"],"URL":"https:\/\/doi.org\/10.1017\/s1463423626101340","relation":{},"ISSN":["1463-4236","1477-1128"],"issn-type":[{"value":"1463-4236","type":"print"},{"value":"1477-1128","type":"electronic"}],"subject":[],"published":{"date-parts":[[2026]]},"assertion":[{"value":"\u00a9 The Author(s), 2026. Published by Cambridge University Press","name":"copyright","label":"Copyright","group":{"name":"copyright_and_licensing","label":"Copyright and Licensing"}},{"value":"This is an Open Access article, distributed under the terms of the Creative Commons Attribution licence (https:\/\/creativecommons.org\/licenses\/by\/4.0\/), which permits unrestricted re-use, distribution and reproduction, provided the original article is properly cited.","name":"license","label":"License","group":{"name":"copyright_and_licensing","label":"Copyright and Licensing"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}],"article-number":"e72"}}