{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,16]],"date-time":"2026-05-16T15:28:18Z","timestamp":1778945298056,"version":"3.51.4"},"reference-count":14,"publisher":"Springer Science and Business Media LLC","issue":"2","license":[{"start":{"date-parts":[[1998,3,1]],"date-time":"1998-03-01T00:00:00Z","timestamp":888710400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[1998,3,1]],"date-time":"1998-03-01T00:00:00Z","timestamp":888710400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Journal of Global Optimization"],"published-print":{"date-parts":[[1998,3]]},"DOI":"10.1023\/a:1008262411587","type":"journal-article","created":{"date-parts":[[2002,12,22]],"date-time":"2002-12-22T13:47:34Z","timestamp":1040564854000},"page":"175-195","source":"Crossref","is-referenced-by-count":96,"title":["Measuring Customer Satisfaction Using a Collective Preference Disaggregation Model"],"prefix":"10.1007","volume":"12","author":[{"given":"Y.","family":"Siskos","sequence":"first","affiliation":[]},{"given":"E.","family":"Grigoroudis","sequence":"additional","affiliation":[]},{"given":"C.","family":"Zopounidis","sequence":"additional","affiliation":[]},{"given":"O.","family":"Saurais","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"key":"139989_CR1","volume-title":"Categorical Data Analysis","author":"A. Agresh","year":"1990","unstructured":"Agresh, A. (1990), Categorical Data Analysis, John Wiley, New York."},{"key":"139989_CR2","volume-title":"Perceived Quality, Customer Satisfaction, Market Share and Profitability","author":"E. W. Anderson","year":"1992","unstructured":"Anderson, E. W., Fornell C. and Lehmann D. R. (1992), Perceived Quality, Customer Satisfaction, Market Share and Profitability, Working Paper 2.4, University of Michigan, Michigan."},{"key":"139989_CR3","doi-asserted-by":"crossref","first-page":"305","DOI":"10.1177\/002224378702400307","volume":"24","author":"E. R. Cadotte","year":"1987","unstructured":"Cadotte, E. R., Woodruff R. B. and Jenkins R. L. (1987), Expectations and Norms in Models of Consumer Satisfaction, Journal of Marketing Research, 24, 305\u201314.","journal-title":"Journal of Marketing Research"},{"key":"139989_CR4","volume-title":"Bayesian and Likelihood Methods in Statistics and Econometrics","author":"L. R. Dendy","year":"1990","unstructured":"Dendy, L. R., Gnanadesikan R., Kettenring J. R. and Suzansky J. W. (1990), An Analysis of Questionnaire Data on Work Design and Job Satisfaction: A Case Study in the Use of Simple Graphical Displays, in: S. Geisser, J. S. Hodges, S. J. Press and A. Zellner (eds.), Bayesian and Likelihood Methods in Statistics and Econometrics, Elsevier Science Publishers BV, North Holland."},{"key":"139989_CR5","doi-asserted-by":"crossref","first-page":"101","DOI":"10.1007\/978-1-4757-2383-0_7","volume-title":"Advances in Multicriteria Analysis","author":"D. K. Despotis","year":"1995","unstructured":"Despotis, D. K. and Zopounidis C. (1995), Building Additive Utilities in the Presence of Non-Monotone Preferences, in: P. M. Pardalos, Y. Siskos and C. Zopounidis (eds.), Advances in Multicriteria Analysis, Kluwer Academic Publishers, Dordrecht, 101\u2013114."},{"key":"139989_CR6","volume-title":"Consumer Behaviour","author":"J. Engel","year":"1978","unstructured":"Engel, J., Kollat D. and Blackwell R. (1978), Consumer Behaviour, Dryden Press, Illinois."},{"key":"139989_CR7","volume-title":"Multi-Attribute Decisions in Marketing: A Measurement Approach","author":"P. E. Green","year":"1973","unstructured":"Green, P. E. and Wind J. (1973), Multi-Attribute Decisions in Marketing: A Measurement Approach, The Dryden Press, Illinois."},{"key":"139989_CR8","unstructured":"Hanushek, E. A. and Jackson J. E. (1977), Statistical Methods for Social Scientists, Academic Press."},{"issue":"2","key":"139989_CR9","doi-asserted-by":"crossref","first-page":"151","DOI":"10.1016\/0377-2217(82)90155-2","volume":"0","author":"E. Jacquet-Lagr\u00e8ze","year":"1982","unstructured":"Jacquet-Lagr\u00e8ze, E. and Siskos J. (1982), Assessing a Set of Additive Utility Functions for Multicriteria Decision-Making: The UTA Method, European Journal of Operational Research, 0, (2), 151\u2013164.","journal-title":"European Journal of Operational Research"},{"key":"139989_CR10","doi-asserted-by":"crossref","first-page":"460","DOI":"10.1177\/002224378001700405","volume":"17","author":"R. L. Oliver","year":"1980","unstructured":"Oliver, R. L. (1980), A Cognitive Model for The Antecedents and Consequences of Satisfaction Decisions, Journal of Marketing Research, 17, 460\u2013469.","journal-title":"Journal of Marketing Research"},{"key":"139989_CR11","doi-asserted-by":"crossref","first-page":"235","DOI":"10.1016\/0148-2963(85)90029-3","volume":"13","author":"R. L. Oliver","year":"1985","unstructured":"Oliver, R. L. and Beardon W. O. (1985), Disconfirmation Processes and Consumer Evaluations in Product Usage, Journal of Business Research, 13, 235\u2013246.","journal-title":"Journal of Business Research"},{"issue":"2","key":"139989_CR12","first-page":"41","volume":"23","author":"J. Siskos","year":"1985","unstructured":"Siskos, J. (1985), Analyse de Regression et Programmation Lin\u00e9aire, Revue de Statistique Appliqu\u00e9e, 23, (2), 41\u201355.","journal-title":"Revue de Statistique Appliqu\u00e9e"},{"issue":"1","key":"139989_CR13","first-page":"39","volume":"5","author":"J. Siskos","year":"1985","unstructured":"Siskos, J. and Yannacopoulos D. (1985), UTASTAR: An Ordinal Regression Method for Building Additive Value Functions, Investiga\u00e7ao Operacional, 5(1), 39\u201353.","journal-title":"Investiga\u00e7ao Operacional"},{"key":"139989_CR14","volume-title":"Review of Marketing","author":"Y. Yi","year":"1989","unstructured":"Yi, Y. (1989), A Critical Review of Customer Satisfaction, in: V. A. Zeithmal (ed.), Review of Marketing, American Marketing Association, Chicago."}],"container-title":["Journal of Global Optimization"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1023\/A:1008262411587.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1023\/A:1008262411587\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1023\/A:1008262411587.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,1]],"date-time":"2025-07-01T10:45:33Z","timestamp":1751366733000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1023\/A:1008262411587"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1998,3]]},"references-count":14,"journal-issue":{"issue":"2","published-print":{"date-parts":[[1998,3]]}},"alternative-id":["139989"],"URL":"https:\/\/doi.org\/10.1023\/a:1008262411587","relation":{},"ISSN":["0925-5001","1573-2916"],"issn-type":[{"value":"0925-5001","type":"print"},{"value":"1573-2916","type":"electronic"}],"subject":[],"published":{"date-parts":[[1998,3]]}}}