{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,10,16]],"date-time":"2026-10-16T14:57:59Z","timestamp":1792162679857,"version":"4.4.0"},"reference-count":0,"publisher":"American Psychological Association (APA)","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Journal of Occupational Health Psychology"],"DOI":"10.1037\/a0020723","type":"journal-article","created":{"date-parts":[[2010,11,8]],"date-time":"2010-11-08T15:34:48Z","timestamp":1289230488000},"page":"468-481","source":"Crossref","is-referenced-by-count":384,"title":["How rude! Emotional labor as a mediator between customer incivility and employee outcomes."],"prefix":"10.1037","volume":"15","author":[{"given":"Michael","family":"Sliter","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Steve","family":"Jex","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Katherine","family":"Wolford","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Joanne","family":"McInnerney","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"15","published-online":{"date-parts":[[2010,10]]},"container-title":["Journal of Occupational Health Psychology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/psycnet.apa.org\/journals\/ocp\/15\/4\/468.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,5,18]],"date-time":"2026-05-18T13:00:08Z","timestamp":1779109208000},"score":1,"resource":{"primary":{"URL":"https:\/\/doi.apa.org\/doi\/10.1037\/a0020723"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2010,10]]},"references-count":0,"journal-issue":{"issue":"4","published-online":{"date-parts":[[2010,10]]}},"alternative-id":["2010-22711-010","21058859"],"URL":"https:\/\/doi.org\/10.1037\/a0020723","relation":{},"ISSN":["1939-1307","1076-8998"],"issn-type":[{"value":"1939-1307","type":"electronic"},{"value":"1076-8998","type":"print"}],"subject":[],"published":{"date-parts":[[2010,10]]}}}