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Med."],"abstract":"<jats:title>Abstract<\/jats:title><jats:p>We investigated how intelligent virtual assistants (IVA), including Amazon\u2019s Alexa, Apple\u2019s Siri, Google Assistant, Microsoft\u2019s Cortana, and Samsung\u2019s Bixby, responded to addiction help-seeking queries. We recorded if IVAs provided a singular response and if so, did they link users to treatment or treatment referral services. Only 4 of the 70 help-seeking queries presented to the five IVAs returned singular responses, with the remainder prompting confusion (e.g., \u201cdid I say something wrong?\u201d). When asked \u201chelp me quit drugs\u201d Alexa responded with a definition for the word drugs. \u201cHelp me quit\u2026smoking\u201d or \u201ctobacco\u201d on Google Assistant returned Dr. QuitNow (a cessation app), while on Siri \u201chelp me quit pot\u201d promoted a marijuana retailer. IVAs should be revised to promote free, remote, federally sponsored addiction services, such as SAMSHA\u2019s 1-800-662-HELP helpline. This would benefit millions of IVA users now and more to come as IVAs displace existing information-seeking engines.<\/jats:p>","DOI":"10.1038\/s41746-019-0215-9","type":"journal-article","created":{"date-parts":[[2020,1,29]],"date-time":"2020-01-29T13:10:48Z","timestamp":1580303448000},"update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":62,"title":["Responses to addiction help-seeking from Alexa, Siri, Google Assistant, Cortana, and Bixby intelligent virtual assistants"],"prefix":"10.1038","volume":"3","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-0472-3671","authenticated-orcid":false,"given":"Alicia L.","family":"Nobles","sequence":"first","affiliation":[]},{"given":"Eric C.","family":"Leas","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3498-9032","authenticated-orcid":false,"given":"Theodore L.","family":"Caputi","sequence":"additional","affiliation":[]},{"given":"Shu-Hong","family":"Zhu","sequence":"additional","affiliation":[]},{"given":"Steffanie A.","family":"Strathdee","sequence":"additional","affiliation":[]},{"given":"John W.","family":"Ayers","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2020,1,29]]},"reference":[{"key":"215_CR1","doi-asserted-by":"publisher","first-page":"1217","DOI":"10.1001\/jama.2017.14151","volume":"318","author":"AS Miner","year":"2017","unstructured":"Miner, A. 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