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To understand if the outcome of a man-machine interaction can contribute to the co-creation of value, and in what way, the work carried out is epistemological and typological, also based on System Thinking. A matrix of novel gradients of the relationships between humans and non-humans has been created, and the typology of human-machine interactions has been identified for the new degrees of value co-creation processes, as well as the new specific scale of skills, in terms of language, learning, know-how, level of trust and endowment of knowledge, as a whole. The main implications concern the need to customize Decision Support Systems (DSS), to enhance different levels of intensity of relationships, and to identify insights for Decision Making AI - based users.<\/jats:p>","DOI":"10.1051\/itmconf\/20224101002","type":"journal-article","created":{"date-parts":[[2022,2,8]],"date-time":"2022-02-08T09:17:36Z","timestamp":1644311856000},"page":"01002","source":"Crossref","is-referenced-by-count":6,"title":["Value co-creation \u2018gradients\u2019: enabling human-machine interactions through AI-based DSS"],"prefix":"10.1051","volume":"41","author":[{"given":"Luca","family":"Carrubbo","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Francesco","family":"Polese","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Monica","family":"Dr\u0103goicea","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Leonard","family":"Walletzk\u00fd","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Antonietta","family":"Megaro","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"250","published-online":{"date-parts":[[2022,2,8]]},"reference":[{"key":"R1","unstructured":"Forrester Wave (2017). 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