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Specifically, this conceptual study provides an indepth analysis of smart recruitment process for creating work environments much more inclusive and sustainable for PWD. In the last three decades, also because of the COVID-19 pandemic, the digital transformation, largely adopting digital and smart technologies, has significantly, both positively and negatively, affected any field and industry in the private and professional life. Indeed, our ways of working and quality of life have been improved by digital and smart technologies which are able to overcome geographical, physical, and social barriers. Likewise, some negative effects are related to this phenomenon, such as digital divide especially for some categories of people, like those with disabilities or special needs. This conceptual paper provides a systematic literature review; indeed, the phenomenon of smart recruitment is investigated providing an overview regarding its insights, challenges, and future developments. 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