{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,12]],"date-time":"2026-01-12T21:31:43Z","timestamp":1768253503490,"version":"3.49.0"},"reference-count":29,"publisher":"Georg Thieme Verlag KG","issue":"08","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Klin Monbl Augenheilkd"],"published-print":{"date-parts":[[2025,8]]},"abstract":"<jats:title>Zusammenfassung<\/jats:title><jats:p>\n               Hintergrund Zur Sicherstellung eines effizienten Ressourceneinsatzes im Rahmen ambulanter Versorgungsangebote ist die Planung und Gew\u00e4hrleistung eines konstanten Patientenstroms durch eine optimale Ausgestaltung des Angebots an den W\u00fcnschen und Bed\u00fcrfnissen relevanter Anspruchsgruppen von elementarer Bedeutung.<\/jats:p><jats:p>\n               Material und Methoden Die vorliegende Studie untersucht, wie die Bed\u00fcrfnisse sowie die Zufriedenheit von Patienten und zuweisenden niedergelassenen Fach\u00e4rzten im Rahmen eines ambulanten Kataraktangebots ermittelt werden und welche Schl\u00fcsse f\u00fcr die Ausgestaltung des Leistungsangebots gezogen werden k\u00f6nnen. Zur Ermittlung der Bed\u00fcrfnisse und Zufriedenheit wurden ein Patienten-Fragebogen und ein Zuweisenden-Fragebogen entwickelt. Promotoren und Detraktoren der Wahl bzw. Zuweisung wurden in Anlehnung an das Konzept des Net-Promoter-Scores, einem Marktforschungsinstrument, identifiziert.<\/jats:p><jats:p>\n               Ergebnisse 339 (38%) Patienten und 26 (45%) Zuweisende der Hauptzuweisendengruppe f\u00fcllten im Befragungszeitraum die ausgeh\u00e4ndigten Fragebogen aus. Die wichtigsten Eigenschaften f\u00fcr die Einweisungsempfehlung der Zuweisenden waren die Behandlungsqualit\u00e4t, die Patientenzufriedenheit sowie die Kommunikation bei R\u00fcckfragen und die Schnelligkeit der \u00dcbersendung des Arztbriefes. Die Patienten priorisierten vor allem den fachlichen Ruf, die bisherigen Erfahrungen mit der Klinik sowie die Empfehlung ihres Augenarztes und die wunschgerechte Terminvergabe als wichtigste Eigenschaften f\u00fcr deren Auswahlentscheidung eines Kataraktzentrums.<\/jats:p><jats:p>\n               Schlussfolgerung Beide Gruppen beeinflussen sich in ihrer Empfehlungs- bzw. Wahlabsicht. Eine simultane Evaluation beider Anspruchsgruppen zur Gew\u00e4hrleistung eines konstanten Patientenstroms ist folglich unumg\u00e4nglich. In der durchgef\u00fchrten Studie weisen die Patienten und Zuweisenden eine hohe Gesamtzufriedenheit mit dem Kataraktangebot des Universit\u00e4tsklinikums auf, jedoch konnten auch verschiedene Verbesserungspotenziale entdeckt werden. Insgesamt liefert die vorgestellte Vorgehensweise einen umfassenden Ansatz zur Durchf\u00fchrung von Bedarfs- bzw. Zufriedenheitsanalysen von Patienten und Zuweisenden im Rahmen eines ambulanten Versorgungsangebots, um die Patientenversorgung nachhaltig zu verbessern.<\/jats:p>","DOI":"10.1055\/a-2148-9290","type":"journal-article","created":{"date-parts":[[2023,8,4]],"date-time":"2023-08-04T19:13:28Z","timestamp":1691176408000},"page":"846-854","source":"Crossref","is-referenced-by-count":1,"title":["Needs and Satisfaction Analysis of Patients and Referring Physicians in an Outpatient Cataract Service"],"prefix":"10.1055","volume":"242","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-2927-0031","authenticated-orcid":false,"given":"Daniel Bernhard","family":"Zander","sequence":"first","affiliation":[{"name":"Klinik f\u00fcr Augenheilkunde, Universit\u00e4tsklinikum Freiburg, Deutschland"},{"name":"Abteilung f\u00fcr Marketing und Gesundheitsmanagement, Universit\u00e4t Freiburg, Deutschland"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Philipp 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