{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,20]],"date-time":"2026-03-20T01:27:24Z","timestamp":1773970044146,"version":"3.50.1"},"reference-count":15,"publisher":"Georg Thieme Verlag KG","issue":"02","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["J Wrist Surg"],"published-print":{"date-parts":[[2026,4]]},"abstract":"<jats:title>Abstract<\/jats:title>\n                  <jats:p>Physician review websites are easily accessible resources for patients seeking care. The purpose of our study is to characterize the negative reviews of hand surgeons found on popular review sites using a random sample of members from the American Academy of Orthopaedic Surgeons (AAOS) directory.<\/jats:p>\n                  <jats:p>We randomly selected 500 hand surgeons from the AAOS Find an Orthopaedist database and searched for reviews on three websites: Healthgrades.com, Vitals.com, and RateMDs.com. All one-star written reviews were categorized based on the primary complaint in the review. These complaints were analyzed to determine the factors most frequently associated with negative reviews.<\/jats:p>\n                  <jats:p>A total of 1,848 written one-star reviews were included in the analysis. Of all included reviews, 18.1% directly referenced having surgery with the reviewed surgeon while 81.9% did not. Nonclinical complaints comprised the majority of reviews (73.6%). Of the nonclinical complaints, bedside manner was the most frequently cited complaint (53.8%), while wait time (11.0%), time spent with the provider (10.4%), and staff complaints (8.5%) were the next most common. Among the clinical complaints, unfavorable surgical outcomes (40.4%) were most common, while disagreement with or unclear treatment plans (23.6%), misdiagnosis (12.3%), and uncontrolled pain (11.9%) were next.<\/jats:p>\n                  <jats:p>While there are several potential sources of patient dissatisfaction, we have demonstrated that nonclinical aspects of care, such as surgeon bedside manner and office wait times, are disproportionately cited as reasons for negative ratings on physician review websites. It is essential for hand surgeons to understand the motivations behind the reviews that they receive.<\/jats:p>","DOI":"10.1055\/a-2522-9949","type":"journal-article","created":{"date-parts":[[2025,2,27]],"date-time":"2025-02-27T19:05:31Z","timestamp":1740683131000},"page":"e7-e13","source":"Crossref","is-referenced-by-count":0,"title":["Characterizing Negative Online Reviews in Hand Surgery"],"prefix":"10.1055","volume":"15","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-4102-8590","authenticated-orcid":false,"given":"Lawrence J.","family":"Lin","sequence":"additional","affiliation":[{"name":"Department of Orthopedic Surgery, NYU School of Medicine, NYU Langone Health, New York, New York"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Eric","family":"Mai","sequence":"additional","affiliation":[{"name":"Department of Orthopedic Surgery, Weill Cornell Medical College, New York, New York"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8374-8043","authenticated-orcid":false,"given":"Rae","family":"Lan","sequence":"additional","affiliation":[{"name":"Department of Orthopedic Surgery, NYU School of Medicine, NYU Langone Health, New York, New York"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Sophia","family":"Jacobi","sequence":"additional","affiliation":[{"name":"Department of Orthopedic Surgery, NYU School of Medicine, NYU Langone Health, New York, New York"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Matthew V.","family":"Abola","sequence":"additional","affiliation":[{"name":"Department of Orthopedic Surgery, NYU School of Medicine, NYU Langone Health, New York, New York"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Omri","family":"Ayalon","sequence":"additional","affiliation":[{"name":"Department of Orthopedic Surgery, NYU School of Medicine, NYU Langone Health, New York, New York"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"194","published-online":{"date-parts":[[2025,2,27]]},"reference":[{"issue":"07","key":"ref1","doi-asserted-by":"crossref","first-page":"734","DOI":"10.1001\/jama.2013.283194","article-title":"Public awareness, perception, and use of online physician rating sites","volume":"311","author":"D A Hanauer","year":"2014","journal-title":"JAMA"},{"issue":"08","key":"ref2","doi-asserted-by":"crossref","first-page":"e187","DOI":"10.2196\/jmir.2702","article-title":"Physician choice making and characteristics associated with using physician-rating websites: cross-sectional study","volume":"15","author":"M Emmert","year":"2013","journal-title":"J Med Internet Res"},{"issue":"03","key":"ref3","doi-asserted-by":"crossref","first-page":"e97","DOI":"10.2196\/jmir.3145","article-title":"Who uses physician-rating websites? Differences in sociodemographic variables, psychographic variables, and health status of users and nonusers of physician-rating websites","volume":"16","author":"R Terlutter","year":"2014","journal-title":"J Med Internet Res"},{"issue":"01","key":"ref4","doi-asserted-by":"crossref","first-page":"98","DOI":"10.1016\/j.jhsa.2015.10.006","article-title":"Online patient ratings of hand surgeons","volume":"41","author":"S K Trehan","year":"2016","journal-title":"J Hand Surg Am"},{"issue":"04","key":"ref5","doi-asserted-by":"crossref","first-page":"e257","DOI":"10.3928\/01477447-20150402-52","article-title":"Online reviews of orthopedic surgeons: an emerging trend","volume":"38","author":"C Frost","year":"2015","journal-title":"Orthopedics"},{"key":"ref7","first-page":"100126","article-title":"Characterizing negative reviews of orthopedic spine surgeons and practices","volume":"11","author":"J C Brinkman","year":"2022","journal-title":"N Am Spine Soc J"},{"issue":"02","key":"ref8","doi-asserted-by":"crossref","first-page":"216","DOI":"10.1016\/j.artd.2019.02.009","article-title":"Characterizing extremely negative reviews of total joint arthroplasty practices and surgeons on yelp.com","volume":"5","author":"J R Arthur","year":"2019","journal-title":"Arthroplast Today"},{"issue":"03","key":"ref9","first-page":"202","article-title":"What patients say about their orthopaedic hand and wrist surgeons: a qualitative analysis of negative reviews on yelp","volume":"13","author":"J R Pollock","year":"2023","journal-title":"J Wrist Surg"},{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.1055\/s-0044-1779446","article-title":"Examining one-star reviews in orthopaedic hand surgeons in large U.S. cities","author":"K Hitchman","year":"2024","journal-title":"J Wrist Surg"},{"issue":"03","key":"ref11","first-page":"5483","article-title":"Prevalence of internet and social media usage in orthopedic surgery","volume":"6","author":"E Curry","year":"2014","journal-title":"Orthop Rev (Pavia)"},{"issue":"01","key":"ref12","doi-asserted-by":"crossref","first-page":"416","DOI":"10.1186\/s12913-015-1099-2","article-title":"Popularity of internet physician rating sites and their apparent influence on patients' choices of physicians","volume":"15","author":"C M Burkle","year":"2015","journal-title":"BMC Health Serv Res"},{"issue":"04","key":"ref13","doi-asserted-by":"crossref","first-page":"401","DOI":"10.1093\/jamia\/ocx083","article-title":"Online physician ratings fail to predict actual performance on measures of quality, value, and peer review","volume":"25","author":"T J Daskivich","year":"2018","journal-title":"J Am Med Inform Assoc"},{"issue":"09","key":"ref14","doi-asserted-by":"crossref","first-page":"2905","DOI":"10.1016\/j.arth.2017.03.053","article-title":"The patient experience: an analysis of orthopedic surgeon quality on physician-rating sites","volume":"32","author":"P N Ramkumar","year":"2017","journal-title":"J Arthroplasty"},{"issue":"06","key":"ref15","doi-asserted-by":"crossref","first-page":"626","DOI":"10.1007\/s11606-017-3982-5","article-title":"Physician and patient views on public physician rating websites: a cross-sectional study","volume":"32","author":"A M Holliday","year":"2017","journal-title":"J Gen Intern Med"},{"issue":"04","key":"ref16","doi-asserted-by":"crossref","first-page":"e93","DOI":"10.2196\/jmir.3991","article-title":"Insights into the impact of online physician reviews on patients' decision making: randomized experiment","volume":"17","author":"S Grabner-Kr\u00e4uter","year":"2015","journal-title":"J Med Internet Res"}],"container-title":["Journal of Wrist Surgery"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.thieme-connect.de\/products\/ejournals\/pdf\/10.1055\/a-2522-9949.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,3,19]],"date-time":"2026-03-19T23:50:24Z","timestamp":1773964224000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.thieme-connect.de\/DOI\/DOI?10.1055\/a-2522-9949"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025,2,27]]},"references-count":15,"journal-issue":{"issue":"02","published-online":{"date-parts":[[2026,3,19]]},"published-print":{"date-parts":[[2026,4]]}},"URL":"https:\/\/doi.org\/10.1055\/a-2522-9949","archive":["Portico","CLOCKSS"],"relation":{},"ISSN":["2163-3916","2163-3924"],"issn-type":[{"value":"2163-3916","type":"print"},{"value":"2163-3924","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025,2,27]]}}}