{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,10,17]],"date-time":"2026-10-17T11:52:14Z","timestamp":1792237934600,"version":"4.4.0"},"reference-count":21,"publisher":"Georg Thieme Verlag KG","issue":"09\/10","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Psychother Psychosom Med Psychol"],"published-print":{"date-parts":[[2026,10]]},"abstract":"<jats:title>Zusammenfassung<\/jats:title>\n                  <jats:p>krisenchat ist ein kostenloses, rund um die Uhr erreichbares psychosoziales\nBeratungsangebot f\u00fcr Kinder, Jugendliche und junge Erwachsene bis 25 Jahre in\nKrisensituationen. Per Chat erhalten sie anonyme und unkomplizierte\nUnterst\u00fctzung von geschulten ehrenamtlichen Fachkr\u00e4ften. Die Berater:innen\nhelfen im Chat (z.\u202fB. per WhatsApp, SMS und seit August 2025 via WebChat) bei\npsychischen Belastungen, Krisen oder akuten Problemen wie Suizidgedanken,\nMobbing, Gewalt oder famili\u00e4ren Konflikten. In diesem \u00dcberblicksartikel werden\naktuelle Forschungsergebnisse zu krisenchat zusammengefasst und eingeordnet. Die\nErgebnisse deuten insgesamt auf eine sehr hohe Akzeptanz und Machbarkeit von\nkrisenchat hin. Insgesamt besteht ein hoher Bedarf an einem 24\/7\nMessenger-basierten Chat- und Beratungsangebot f\u00fcr junge Menschen in\nKrisensituationen im deutschsprachigen Raum. Das Angebot von krisenchat scheint\nf\u00fcr verschiedene Altersgruppen, Anliegen und Themen geeignet zu sein, wird von\nden Nutzer:innen als sehr positiv bewertet und \u00fcber 85% w\u00fcrden es\nweiterempfehlen. Dar\u00fcber hinaus scheint krisenchat eine wichtige\n(Gatekeeper)-Rolle bei z.B. Vermittlung von Wissen und Weitervermittlung in\nbestehende Angebote des Gesundheits- und Versorgungssystems zu spielen, zumal\nviele der Nutzer:innen (mit teils sehr ernsthaften psychischen Symptomen) vorher\nnoch keinen Kontakt zu anderen professionellen Hilfsangeboten hatten. Derzeit\ngibt es in Deutschland keinen anderen Online-Dienst f\u00fcr Jugendliche, der nach 19\nUhr oder am Wochenende zur Verf\u00fcgung steht, was auf die gro\u00dfe Bedeutung von\nkrisenchat und eine wichtige Funktion hinweist, n\u00e4mlich eine vorhandene L\u00fccke im\nSystem der psychischen Gesundheitsversorgung zu schlie\u00dfen.<\/jats:p>","DOI":"10.1055\/a-2763-8145","type":"journal-article","created":{"date-parts":[[2026,1,27]],"date-time":"2026-01-27T23:31:54Z","timestamp":1769556714000},"page":"421-428","source":"Crossref","is-referenced-by-count":2,"title":["Junge Menschen in psychischen Krisen \u2013 Aktuelle Forschungsergebnisse\nzum 24\/7 Chat-Beratungsangebot \u201akrisenchat\u2018"],"prefix":"10.1055","volume":"76","author":[{"given":"Elisabeth","family":"Kohls","sequence":"additional","affiliation":[{"name":"Klinik und Poliklinik f\u00fcr Psychiatrie und Psychotherapie, Universit\u00e4t\nLeipzig Medizinische Fakult\u00e4t, Leipzig"},{"name":"Klinik und Poliklinik f\u00fcr Psychiatrie und Psychotherapie,\nUniversit\u00e4tsklinikum Leipzig A\u00f6R, Leipzig, Germany"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Juliane","family":"Hug","sequence":"additional","affiliation":[{"name":"Klinik und Poliklinik f\u00fcr Psychiatrie und Psychotherapie, Universit\u00e4t\nLeipzig Medizinische Fakult\u00e4t, Leipzig"},{"name":"Klinik und Poliklinik f\u00fcr Psychiatrie und Psychotherapie,\nUniversit\u00e4tsklinikum Leipzig A\u00f6R, Leipzig, Germany"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Richard","family":"Wundrack","sequence":"additional","affiliation":[{"name":"krisenchat gGmbH, Berlin"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Melanie","family":"Eckert","sequence":"additional","affiliation":[{"name":"krisenchat gGmbH, Berlin"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Christine","family":"Rummel-Kluge","sequence":"additional","affiliation":[{"name":"Klinik und Poliklinik f\u00fcr Psychiatrie und Psychotherapie, Universit\u00e4t\nLeipzig Medizinische Fakult\u00e4t, Leipzig"},{"name":"Klinik und Poliklinik f\u00fcr Psychiatrie und Psychotherapie,\nUniversit\u00e4tsklinikum Leipzig A\u00f6R, Leipzig, Germany"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"194","published-online":{"date-parts":[[2026,1,27]]},"reference":[{"key":"ref2","doi-asserted-by":"publisher","first-page":"100508","DOI":"10.1016\/j.invent.2022.100508","article-title":"Acceptability and feasibility of a messenger-based psychological chat\ncounselling service for children and young adults (\u201ekrisenchat\u201c): A\ncross-sectional study","volume":"27","author":"M Eckert","year":"2022","journal-title":"Internet Interv"},{"key":"ref4","doi-asserted-by":"publisher","first-page":"862298","DOI":"10.3389\/fpsyt.2022.862298","article-title":"Suicidal Ideation Among Children and Young Adults in a 24\/7 Messenger-Based\nPsychological Chat Counseling Service","volume":"13","author":"E Kohls","year":"2022","journal-title":"Front Psychiatry"},{"key":"ref5","doi-asserted-by":"publisher","first-page":"e43780","DOI":"10.2196\/43780","article-title":"The Impact of a Messenger-Based Psychosocial Chat Counseling Service on Further\nHelp-Seeking Among Children and Young Adults: Longitudinal Study","volume":"10","author":"S Baldofski","year":"2023","journal-title":"JMIR Ment Health"},{"key":"ref6","doi-asserted-by":"publisher","first-page":"89","DOI":"10.1177\/1357633X14524156","article-title":"Systematic review of research into frequent callers to crisis helplines","volume":"20","author":"A Middleton","year":"2014","journal-title":"J Telemed Telecare"},{"key":"ref7","doi-asserted-by":"publisher","first-page":"322","DOI":"10.1521\/suli.2007.37.3.322","article-title":"An evaluation of crisis hotline outcomes. 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