{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,4]],"date-time":"2026-02-04T04:47:01Z","timestamp":1770180421958,"version":"3.49.0"},"reference-count":30,"publisher":"Informa UK Limited","issue":"3","license":[{"start":{"date-parts":[[2005,9,1]],"date-time":"2005-09-01T00:00:00Z","timestamp":1125532800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["European Journal of Information Systems"],"published-print":{"date-parts":[[2005,9]]},"DOI":"10.1057\/palgrave.ejis.3000541","type":"journal-article","created":{"date-parts":[[2005,9,15]],"date-time":"2005-09-15T06:03:11Z","timestamp":1126764191000},"page":"244-257","source":"Crossref","is-referenced-by-count":91,"title":["The turnaround of the London Ambulance Service Computer-Aided Despatch system (LASCAD)"],"prefix":"10.1080","volume":"14","author":[{"given":"Guy","family":"Fitzgerald","sequence":"first","affiliation":[{"name":"Department of Information Systems and ComputingBrunel University Uxbridge Middlesex U.K."}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Nancy L","family":"Russo","sequence":"additional","affiliation":[{"name":"Department of Operations Management &amp; Information SystemsNorthern Illinois University DeKalb IL U.S.A."}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"301","published-online":{"date-parts":[[2017,12,19]]},"reference":[{"key":"CIT0001","doi-asserted-by":"publisher","DOI":"10.1108\/09593840310463005"},{"key":"CIT0002","volume-title":"Human, Organizational and Social Dimensions of Information Systems Development","author":"Avison DE","year":"1993"},{"key":"CIT0003","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.29.5.530"},{"key":"CIT0004","doi-asserted-by":"publisher","DOI":"10.1057\/ejis.1995.20"},{"key":"CIT0005","doi-asserted-by":"publisher","DOI":"10.1016\/S0953-5438(98)00050-2"},{"key":"CIT0006","volume-title":"Crash: Ten Easy Ways to Avoid a Computer Disaster","author":"Collins T","year":"1997"},{"key":"CIT0007","doi-asserted-by":"publisher","DOI":"10.1046\/j.1365-2575.1998.00040.x"},{"key":"CIT0008","doi-asserted-by":"publisher","DOI":"10.1287\/isre.3.1.60"},{"key":"CIT0009","doi-asserted-by":"publisher","DOI":"10.1080\/07421222.2003.11045748"},{"key":"CIT0010","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.24.10.1064"},{"key":"CIT0011","doi-asserted-by":"crossref","first-page":"2","DOI":"10.1109\/IWSSD.1996.501141","volume-title":"Proceedings Eighth International Workshop on Software Specification & Design IWSSD-8","author":"Finkelstein A","year":"1996"},{"key":"CIT0012","doi-asserted-by":"publisher","DOI":"10.3727\/108812897792459181"},{"key":"CIT0013","first-page":"144","volume-title":"Information Systems Research: Issues, Methods and Practical Guidelines","author":"Galliers RD","year":"1992"},{"key":"CIT0015","doi-asserted-by":"publisher","DOI":"10.1080\/014492997119950"},{"key":"CIT0017","volume-title":"Management","author":"Introna L","year":"1996"},{"key":"CIT0018","doi-asserted-by":"publisher","DOI":"10.1145\/358413.358430"},{"key":"CIT0019","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(99)00024-5"},{"key":"CIT0020","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.ejis.3000316"},{"key":"CIT0021","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(00)00062-8"},{"key":"CIT0022","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(97)00005-0"},{"key":"CIT0023","first-page":"257","volume":"4","author":"Lyytinen K","year":"1987","journal-title":"Oxford Surveys in Information Technology"},{"key":"CIT0024","doi-asserted-by":"publisher","DOI":"10.1145\/358141.358148"},{"issue":"4","key":"CIT0025","first-page":"11","volume":"35","author":"Markus ML","year":"1994","journal-title":"Sloan Management Review"},{"key":"CIT0026","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.ejis.3000436"},{"key":"CIT0027","doi-asserted-by":"publisher","DOI":"10.1016\/0378-7206(81)90059-8"},{"key":"CIT0028","volume-title":"Report of the Public Inquiry into the London Ambulance Service","author":"Page D","year":"1993"},{"key":"CIT0029","doi-asserted-by":"publisher","DOI":"10.1016\/S0268-4012(03)00070-7"},{"key":"CIT0030","volume-title":"Why Information Systems Fail: A Case Study Approach","author":"Sauer C","year":"1993"},{"key":"CIT0032","doi-asserted-by":"publisher","DOI":"10.1016\/S0959-8022(96)90017-X"},{"key":"CIT0033","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.ejis.3000437"}],"container-title":["European Journal of Information Systems"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1057\/palgrave.ejis.3000541.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1057\/palgrave.ejis.3000541\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1057\/palgrave.ejis.3000541","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1057\/palgrave.ejis.3000541.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2018,1,9]],"date-time":"2018-01-09T21:22:58Z","timestamp":1515532978000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1057\/palgrave.ejis.3000541"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2005,9]]},"references-count":30,"journal-issue":{"issue":"3","published-online":{"date-parts":[[2017,12,19]]},"published-print":{"date-parts":[[2005,9]]}},"alternative-id":["10.1057\/palgrave.ejis.3000541"],"URL":"https:\/\/doi.org\/10.1057\/palgrave.ejis.3000541","relation":{},"ISSN":["0960-085X","1476-9344"],"issn-type":[{"value":"0960-085X","type":"print"},{"value":"1476-9344","type":"electronic"}],"subject":[],"published":{"date-parts":[[2005,9]]}}}