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The study involves case studies in four organizations that have implemented PI programs. The findings indicate that changes in ISs were not envisaged as being central to the PI programs. However, the implementation of the PI programs had a significant effect on the roles and responsibilities of those people impacted by the program. Information requirements changed as a consequence of these responsibility changes. ISs were found to make a significant contribution to meeting these new information requirements.<\/jats:p>","DOI":"10.1057\/palgrave.jit.2000003","type":"journal-article","created":{"date-parts":[[2004,3,29]],"date-time":"2004-03-29T03:09:10Z","timestamp":1080529750000},"page":"59-70","source":"Crossref","is-referenced-by-count":7,"title":["Process Improvement (PI) Programs and Information Systems: A Cross-Case Analysis of Impact"],"prefix":"10.1177","volume":"19","author":[{"given":"Joseph","family":"Cunningham","sequence":"first","affiliation":[{"name":"University College Cork, Ireland"}]},{"given":"Patrick","family":"Finnegan","sequence":"additional","affiliation":[]}],"member":"179","published-online":{"date-parts":[[2004,3,1]]},"reference":[{"key":"bibr01-palgrave.jit.2000003","doi-asserted-by":"publisher","DOI":"10.1177\/009365087014005007"},{"key":"bibr02-palgrave.jit.2000003","first-page":"1","volume":"191","author":"Alter C.","year":"1993","journal-title":"Sage Library of Social Research"},{"key":"bibr03-palgrave.jit.2000003","doi-asserted-by":"publisher","DOI":"10.1046\/j.1365-2575.2001.00095.x"},{"key":"bibr04-palgrave.jit.2000003","unstructured":"BarreraG. 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