{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,29]],"date-time":"2026-05-29T08:34:59Z","timestamp":1780043699219,"version":"3.53.1"},"reference-count":24,"publisher":"SAGE Publications","issue":"1","license":[{"start":{"date-parts":[[2007,3,1]],"date-time":"2007-03-01T00:00:00Z","timestamp":1172707200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Journal of Information Technology"],"published-print":{"date-parts":[[2007,3]]},"abstract":"<jats:p>Enterprise systems are used to facilitate the seamless integration and exchange of data between the various departments within an organization. In order to achieve this, rigidly defined control mechanisms must be in place in the system, which safeguard the company's data and protect the company against unauthorized and unintended uses of the system. This is ideal for total control; however, is only achievable to a certain extent. The configuration of controls in the enterprise system may have unintended organizational implications, due to organizational necessities. The purpose of this paper is to present the findings from a company case study, where an enterprise system is being used. We suggest that the introduction of an enterprise system creates power differentials, which serve to increase control in the organization. This results in increased rigidity, and a possible decrease in organizational flexibility and resilience. On the other hand, enterprise systems can also cause drift, resulting from the unexpected consequences of these power differentials, as well as from the role of perceptions of people in solving a problem within the enterprise system. This reduction in control may serve in some circumstances as an enabler to organizational resilience.<\/jats:p>","DOI":"10.1057\/palgrave.jit.2000087","type":"journal-article","created":{"date-parts":[[2006,12,6]],"date-time":"2006-12-06T06:47:21Z","timestamp":1165387641000},"page":"36-43","source":"Crossref","is-referenced-by-count":68,"title":["The Impact of Enterprise Systems on Organizational Resilience"],"prefix":"10.1177","volume":"22","author":[{"given":"Ioannis","family":"Ignatiadis","sequence":"first","affiliation":[{"name":"School of Management, University of Bath, Bath, UK;"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Joe","family":"Nandhakumar","sequence":"additional","affiliation":[{"name":"Warwick Business School, University of Warwick, Coventry, UK"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"179","published-online":{"date-parts":[[2007,3,1]]},"reference":[{"key":"bibr1-palgrave.jit.2000087","doi-asserted-by":"publisher","DOI":"10.1108\/09593840310463005"},{"key":"bibr2-palgrave.jit.2000087","doi-asserted-by":"publisher","DOI":"10.1111\/j.1467-6486.1992.tb00674.x"},{"key":"bibr3-palgrave.jit.2000087","first-page":"143","volume-title":"Management of Information and Communication Technologies \u2013 Emerging Patterns of Control","author":"Bloomfield B.P.","year":"1994"},{"key":"bibr4-palgrave.jit.2000087","unstructured":"BoudreauM.C., and RobeyD. 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Organizational Transition to Enterprise Resource Planning Systems: Theoretical choices for process research, in 20th International Conference on Information Systems (Charlotte, North Carolina, United States, 1999). 291\u2013299."},{"key":"bibr5-palgrave.jit.2000087","doi-asserted-by":"publisher","DOI":"10.1287\/orsc.1040.0103"},{"issue":"5","key":"bibr6-palgrave.jit.2000087","first-page":"89","volume":"65","author":"Bruns W.J.","year":"1987","journal-title":"Harvard Business Review"},{"key":"bibr7-palgrave.jit.2000087","volume-title":"The Labyrinths of Information: Challenging the Wisdom of Systems","author":"Ciborra C.U.","year":"2002"},{"key":"bibr8-palgrave.jit.2000087","first-page":"223","volume-title":"Sociology of Monsters \u2013 Essays on Power, Technology and Domination","author":"Clegg S.","year":"1991"},{"key":"bibr9-palgrave.jit.2000087","doi-asserted-by":"publisher","DOI":"10.1177\/017084069201300106"},{"key":"bibr10-palgrave.jit.2000087","doi-asserted-by":"publisher","DOI":"10.1080\/02683960210162275"},{"key":"bibr11-palgrave.jit.2000087","volume-title":"Discipline and Punish: The Birth of the Prison","author":"Foucault M.","year":"1977"},{"key":"bibr12-palgrave.jit.2000087","volume-title":"The Consequences of Modernity","author":"Giddens A.","year":"1990"},{"key":"bibr13-palgrave.jit.2000087","doi-asserted-by":"crossref","first-page":"41","DOI":"10.1093\/oso\/9780198297345.003.0003","volume-title":"From Control to Drift \u2013 The Dynamics of Corporate Information Infrastructures","author":"Hanseth O.","year":"2000"},{"key":"bibr14-palgrave.jit.2000087","doi-asserted-by":"publisher","DOI":"10.1145\/506139.506144"},{"key":"bibr15-palgrave.jit.2000087","doi-asserted-by":"publisher","DOI":"10.1145\/358141.358148"},{"key":"bibr16-palgrave.jit.2000087","doi-asserted-by":"publisher","DOI":"10.1046\/j.1365-2575.1997.00013.x"},{"key":"bibr17-palgrave.jit.2000087","doi-asserted-by":"publisher","DOI":"10.1016\/0959-8022(91)90011-3"},{"key":"bibr18-palgrave.jit.2000087","doi-asserted-by":"publisher","DOI":"10.1287\/orsc.11.4.404.14600"},{"key":"bibr19-palgrave.jit.2000087","doi-asserted-by":"publisher","DOI":"10.1145\/506139.506143"},{"key":"bibr20-palgrave.jit.2000087","doi-asserted-by":"publisher","DOI":"10.1145\/504350.504356"},{"key":"bibr21-palgrave.jit.2000087","volume-title":"Basics of Qualitative Research \u2013 Techniques and Procedures for Developing Grounded Theory","author":"Strauss A.","year":"1998"},{"key":"bibr22-palgrave.jit.2000087","volume-title":"Interpreting Information Systems in Organizations","author":"Walsham G.","year":"1993"},{"key":"bibr23-palgrave.jit.2000087","doi-asserted-by":"publisher","DOI":"10.1287\/isre.6.4.376"},{"key":"bibr24-palgrave.jit.2000087","volume-title":"Case Study Research-Design and Methods","author":"Yin R.K.","year":"2003"}],"container-title":["Journal of Information Technology"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/article\/10.1057\/palgrave.jit.2000087\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1057\/palgrave.jit.2000087","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1057\/palgrave.jit.2000087","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1057\/palgrave.jit.2000087.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,4,29]],"date-time":"2026-04-29T23:03:29Z","timestamp":1777503809000},"score":1,"resource":{"primary":{"URL":"https:\/\/journals.sagepub.com\/doi\/10.1057\/palgrave.jit.2000087"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2007,3]]},"references-count":24,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2007,3]]}},"alternative-id":["10.1057\/palgrave.jit.2000087"],"URL":"https:\/\/doi.org\/10.1057\/palgrave.jit.2000087","relation":{},"ISSN":["0268-3962","1466-4437"],"issn-type":[{"value":"0268-3962","type":"print"},{"value":"1466-4437","type":"electronic"}],"subject":[],"published":{"date-parts":[[2007,3]]}}}