{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,21]],"date-time":"2026-01-21T16:40:56Z","timestamp":1769013656370,"version":"3.49.0"},"reference-count":51,"publisher":"Informa UK Limited","issue":"6","license":[{"start":{"date-parts":[[2008,6,1]],"date-time":"2008-06-01T00:00:00Z","timestamp":1212278400000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Journal of the Operational Research Society"],"published-print":{"date-parts":[[2008,6]]},"DOI":"10.1057\/palgrave.jors.2602397","type":"journal-article","created":{"date-parts":[[2007,3,21]],"date-time":"2007-03-21T06:20:58Z","timestamp":1174458058000},"page":"762-775","source":"Crossref","is-referenced-by-count":33,"title":["Enhanced performance measurement using OR: a case study"],"prefix":"10.1080","volume":"59","author":[{"given":"S P","family":"Santos","sequence":"first","affiliation":[{"name":"Universidade do Algarve Faro Portugal"}]},{"given":"V","family":"Belton","sequence":"additional","affiliation":[{"name":"University of Strathclyde Glasgow UK"}]},{"given":"S","family":"Howick","sequence":"additional","affiliation":[{"name":"University of Strathclyde Glasgow UK"}]}],"member":"301","published-online":{"date-parts":[[2017,12,21]]},"reference":[{"key":"CIT0002","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.jors.2601923"},{"key":"CIT0003","doi-asserted-by":"publisher","DOI":"10.1109\/21.141308"},{"key":"CIT0004","doi-asserted-by":"crossref","DOI":"10.1007\/978-1-4615-1495-4","volume-title":"Multiple Criteria Decision Analysis: An Integrated Approach","author":"Belton V","year":"2002"},{"key":"CIT0005","doi-asserted-by":"publisher","DOI":"10.1016\/S0925-5273(99)00113-9"},{"key":"CIT0006","doi-asserted-by":"publisher","DOI":"10.1108\/01443570010321676"},{"key":"CIT0007","doi-asserted-by":"publisher","DOI":"10.1016\/S1386-5056(00)00087-3"},{"key":"CIT0008","first-page":"417","volume":"13","author":"Boland T","year":"2000","journal-title":"Int J Prod Syst Mngt"},{"key":"CIT0009","doi-asserted-by":"publisher","DOI":"10.1002\/1099-1360(200001\/05)9:1\/3<56::AID-MCDA267>3.0.CO;2-E"},{"key":"CIT0011","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.jors.2601667"},{"key":"CIT0012","doi-asserted-by":"publisher","DOI":"10.1016\/S0377-2217(98)00068-X"},{"key":"CIT0013","doi-asserted-by":"publisher","DOI":"10.1111\/j.1475-3995.2004.00448.x"},{"issue":"3","key":"CIT0014","first-page":"1","volume":"3","author":"Clinton BD","year":"2002","journal-title":"Mngt Acc Quart"},{"key":"CIT0016","doi-asserted-by":"crossref","DOI":"10.1007\/978-1-4899-2935-8","volume-title":"System Dynamics Modelling: A Practical Approach","author":"Coyle RG","year":"1996"},{"key":"CIT0017","doi-asserted-by":"publisher","DOI":"10.1108\/01443570110393432"},{"issue":"5","key":"CIT0020","first-page":"18","volume":"75","author":"Davis A","year":"1997","journal-title":"Mngt Acc"},{"key":"CIT0021","doi-asserted-by":"publisher","DOI":"10.1016\/0038-0121(83)90027-7"},{"key":"CIT0026","doi-asserted-by":"publisher","DOI":"10.1111\/j.1369-7625.2005.00348.x"},{"key":"CIT0027","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.jors.2600916"},{"key":"CIT0028","volume-title":"Performance Measurement in Service Businesses","author":"Fitzgerald L","year":"1991"},{"key":"CIT0029","volume-title":"Industrial Dynamics","author":"Forrester JW","year":"1961"},{"key":"CIT0031","doi-asserted-by":"publisher","DOI":"10.1109\/TSMC.1984.6313225"},{"issue":"2","key":"CIT0032","first-page":"111","volume":"5","author":"Hammond KR","year":"1978","journal-title":"J Appl Syst Anal"},{"key":"CIT0033","doi-asserted-by":"publisher","DOI":"10.1109\/TSMC.1977.4309724"},{"issue":"1","key":"CIT0034","first-page":"71","volume":"70","author":"Kaplan RS","year":"1992","journal-title":"Harvard Bus Rev"},{"key":"CIT0035","volume-title":"Decisions with Multiple Objectives","author":"Keeney RL","year":"1976"},{"key":"CIT0036","doi-asserted-by":"publisher","DOI":"10.1016\/S0377-2217(00)00199-5"},{"key":"CIT0037","first-page":"109","volume":"39","author":"Kunsch PL","year":"1999","journal-title":"Belgian J Opns Res Statist Comput Sci"},{"key":"CIT0038","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.jors.2600892"},{"key":"CIT0039","volume-title":"Measure Up! The Essential Guide to Measuring Business Performance","author":"Lynch RL","year":"1991"},{"key":"CIT0040","doi-asserted-by":"publisher","DOI":"10.1108\/01443579710177031"},{"key":"CIT0041","doi-asserted-by":"publisher","DOI":"10.1016\/S0038-0121(96)00021-3"},{"key":"CIT0042","doi-asserted-by":"publisher","DOI":"10.1016\/S0377-2217(01)00369-1"},{"key":"CIT0043","doi-asserted-by":"publisher","DOI":"10.1109\/TSMC.1979.4310272"},{"key":"CIT0044","doi-asserted-by":"publisher","DOI":"10.1108\/13683040110385142"},{"key":"CIT0045","volume-title":"The Performance Prism: The Scorecard for Measuring and Managing Business Success","author":"Neely A","year":"2002"},{"issue":"3","key":"CIT0047","first-page":"67","volume":"31","author":"Olson DL","year":"2005","journal-title":"Manage Fin"},{"key":"CIT0048","volume-title":"Proceedings of the 2005 Winter Simulation Conference. Orlando: Florida","author":"Rabelo L","year":"2005"},{"key":"CIT0049","doi-asserted-by":"publisher","DOI":"10.1108\/01443579610125804"},{"key":"CIT0050","doi-asserted-by":"publisher","DOI":"10.1287\/inte.21.6.52"},{"key":"CIT0051","doi-asserted-by":"publisher","DOI":"10.1002\/sdr.4260020207"},{"key":"CIT0052","doi-asserted-by":"publisher","DOI":"10.1002\/(SICI)1099-1727(199723)13:3<247::AID-SDR128>3.0.CO;2-9"},{"key":"CIT0053","unstructured":"Rosas-FlungerRProceedings of the 18th International Conference of the System Dynamics Society, Bergen, Norway2000176177"},{"key":"CIT0054","doi-asserted-by":"publisher","DOI":"10.1108\/01443570210450284"},{"key":"CIT0055","doi-asserted-by":"publisher","DOI":"10.1002\/sdr.257"},{"key":"CIT0056","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.jors.2601345"},{"key":"CIT0057","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.jors.2601279"},{"issue":"1","key":"CIT0058","first-page":"81","volume":"10","author":"Springael J","year":"2002","journal-title":"Central European J Opns Res"},{"key":"CIT0059","volume-title":"Business Dynamics Systems Thinking and Modeling for a Complex World","author":"Sterman JD","year":"2000"},{"key":"CIT0061","volume-title":"Decision Analysis and Behavioural Research","author":"von Winterfeldt D","year":"1986"},{"issue":"3","key":"CIT0062","first-page":"5","volume":"32","author":"Wisner JD","year":"1991","journal-title":"Prod Invent Mngt"},{"key":"CIT0063","doi-asserted-by":"publisher","DOI":"10.1002\/(SICI)1099-1727(199923)15:3<253::AID-SDR172>3.0.CO;2-P"}],"container-title":["Journal of the Operational Research Society"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1057\/palgrave.jors.2602397.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1057\/palgrave.jors.2602397\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1057\/palgrave.jors.2602397","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1057\/palgrave.jors.2602397.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2018,2,16]],"date-time":"2018-02-16T10:48:45Z","timestamp":1518778125000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1057\/palgrave.jors.2602397"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2008,6]]},"references-count":51,"journal-issue":{"issue":"6","published-online":{"date-parts":[[2017,12,21]]},"published-print":{"date-parts":[[2008,6]]}},"alternative-id":["10.1057\/palgrave.jors.2602397"],"URL":"https:\/\/doi.org\/10.1057\/palgrave.jors.2602397","relation":{},"ISSN":["0160-5682","1476-9360"],"issn-type":[{"value":"0160-5682","type":"print"},{"value":"1476-9360","type":"electronic"}],"subject":[],"published":{"date-parts":[[2008,6]]}}}