{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,9,28]],"date-time":"2026-09-28T17:05:07Z","timestamp":1790615107205,"version":"4.1.0"},"reference-count":34,"publisher":"Springer Science and Business Media LLC","license":[{"start":{"date-parts":[[2026,9,28]],"date-time":"2026-09-28T00:00:00Z","timestamp":1790553600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2026,9,28]],"date-time":"2026-09-28T00:00:00Z","timestamp":1790553600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["J Public Health Pol"],"DOI":"10.1057\/s41271-026-00665-2","type":"journal-article","created":{"date-parts":[[2026,9,28]],"date-time":"2026-09-28T16:10:21Z","timestamp":1790611821000},"update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Predictors of telemedicine appointment no-shows in the Peruvian social health insurance: a cross-sectional study"],"prefix":"10.1057","author":[{"given":"Berenice","family":"Rodriguez-Zea","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Bernardette","family":"Cotrina Urteaga","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Daysi Zulema","family":"Diaz-Obreg\u00f3n","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Dayana","family":"Ticona-Ti\u00f1a","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Fabio","family":"Aylas Barranca","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Cristhian Jesus","family":"Castillo Quispe","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Maria","family":"Salazar Ccellccaro","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7372-2608","authenticated-orcid":false,"given":"Alexis Germ\u00e1n","family":"Murillo Carrasco","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2026,9,28]]},"reference":[{"key":"665_CR1","doi-asserted-by":"publisher","DOI":"10.2196\/18810","volume":"6","author":"R Ohannessian","year":"2020","unstructured":"Ohannessian R, Duong TA, Odone A. Global telemedicine implementation and integration within health systems to fight the COVID-19 pandemic: a call to action. JMIR Public Health Surveill. 2020;6:e18810. https:\/\/doi.org\/10.2196\/18810.","journal-title":"JMIR Public Health Surveill"},{"key":"665_CR2","doi-asserted-by":"publisher","first-page":"1132","DOI":"10.1093\/jamia\/ocaa072","volume":"27","author":"DM Mann","year":"2020","unstructured":"Mann DM, Chen J, Chunara R, et al. COVID-19 transforms health care through telemedicine: evidence from the field. J Am Med Inform Assoc. 2020;27:1132\u20135. https:\/\/doi.org\/10.1093\/jamia\/ocaa072.","journal-title":"J Am Med Inform Assoc"},{"key":"665_CR3","doi-asserted-by":"publisher","first-page":"1692","DOI":"10.1007\/s11605-020-04623-5","volume":"24","author":"CM Contreras","year":"2020","unstructured":"Contreras CM, Metzger GA, Beane JD, et al. Telemedicine: patient-provider clinical engagement during the COVID-19 pandemic and beyond. J Gastrointest Surg. 2020;24:1692\u20137. https:\/\/doi.org\/10.1007\/s11605-020-04623-5.","journal-title":"J Gastrointest Surg"},{"key":"665_CR4","doi-asserted-by":"publisher","first-page":"e230","DOI":"10.1111\/hae.14044","volume":"26","author":"LA Valentino","year":"2020","unstructured":"Valentino LA, Skinner MW, Pipe SW. The role of telemedicine in the delivery of health care in the COVID-19 pandemic. Haemoph Off J World Fed Hemoph. 2020;26:e230\u20131. https:\/\/doi.org\/10.1111\/hae.14044.","journal-title":"Haemoph Off J World Fed Hemoph"},{"key":"665_CR5","doi-asserted-by":"publisher","first-page":"301","DOI":"10.1177\/1357633X20960638","volume":"28","author":"EE Thomas","year":"2022","unstructured":"Thomas EE, Haydon HM, Mehrotra A, et al. Building on the momentum: sustaining telehealth beyond COVID-19. J Telemed Telecare. 2022;28:301\u20138. https:\/\/doi.org\/10.1177\/1357633X20960638.","journal-title":"J Telemed Telecare"},{"key":"665_CR6","doi-asserted-by":"publisher","first-page":"507","DOI":"10.3390\/info13110507","volume":"13","author":"LHA Salazar","year":"2022","unstructured":"Salazar LHA, Parreira WD, Fernandes AMDR, Leithardt VRQ. No-show in medical appointments with machine learning techniques: a systematic literature review. Information. 2022;13:507. https:\/\/doi.org\/10.3390\/info13110507.","journal-title":"Information"},{"key":"665_CR7","doi-asserted-by":"publisher","first-page":"1507","DOI":"10.1177\/1357633X231154945","volume":"30","author":"J Qin","year":"2024","unstructured":"Qin J, Chan CW, Dong J, et al. Telemedicine is associated with reduced socioeconomic disparities in outpatient clinic no-show rates. J Telemed Telecare. 2024;30:1507\u201315. https:\/\/doi.org\/10.1177\/1357633X231154945.","journal-title":"J Telemed Telecare"},{"key":"665_CR8","doi-asserted-by":"publisher","first-page":"9","DOI":"10.1002\/jhrm.21543","volume":"43","author":"R Narwal-Kasmani","year":"2023","unstructured":"Narwal-Kasmani R, Vaughan TJ, Ulrich CA, Stausmire JM. Performance improvement, telemedicine, patient engagement, and comparative no-show rates. J Healthc Risk Manag. 2023;43:9\u201317. https:\/\/doi.org\/10.1002\/jhrm.21543.","journal-title":"J Healthc Risk Manag"},{"key":"665_CR9","doi-asserted-by":"publisher","first-page":"1041","DOI":"10.1177\/1357633X241241357","volume":"31","author":"CC Shao","year":"2025","unstructured":"Shao CC, Katta MH, Smith BP, et al. Reducing no-show visits and disparities in access: the impact of telemedicine. J Telemed Telecare. 2025;31:1041\u20139. https:\/\/doi.org\/10.1177\/1357633X241241357.","journal-title":"J Telemed Telecare"},{"key":"665_CR10","doi-asserted-by":"publisher","first-page":"1026","DOI":"10.1089\/tmj.2023.0108","volume":"30","author":"A Kouanda","year":"2024","unstructured":"Kouanda A, Faggen A, Bayudan A, et al. Impact of telemedicine on no-show rates in an ambulatory gastroenterology practice. Telemed J E-Health. 2024;30:1026\u201333. https:\/\/doi.org\/10.1089\/tmj.2023.0108.","journal-title":"Telemed J E-Health"},{"key":"665_CR11","doi-asserted-by":"publisher","DOI":"10.2196\/53980","volume":"11","author":"D Villarreal-Zegarra","year":"2024","unstructured":"Villarreal-Zegarra D, Garc\u00eda-Serna J, Segovia-Bacilio P, et al. In-person and teleconsultation services at a national hospital in Peru: time series analysis of general and psychiatric care amid the COVID-19 pandemic. JMIR Ment Health. 2024;11:e53980. https:\/\/doi.org\/10.2196\/53980.","journal-title":"JMIR Ment Health"},{"key":"665_CR12","doi-asserted-by":"publisher","DOI":"10.30953\/thmt.v8.383","author":"C Ch\u00e1zaro","year":"2023","unstructured":"Ch\u00e1zaro C. Penetration of telemedicine and telehealth in Latin American hospitals. Telehealth Med Today. 2023. https:\/\/doi.org\/10.30953\/thmt.v8.383.","journal-title":"Telehealth Med Today"},{"key":"665_CR13","doi-asserted-by":"publisher","first-page":"95","DOI":"10.2307\/3349613","volume":"51","author":"R Andersen","year":"1973","unstructured":"Andersen R, Newman JF. Societal and individual determinants of medical care utilization in the United States. Milbank Mem Fund Q Health Soc. 1973;51:95\u2013124.","journal-title":"Milbank Mem Fund Q Health Soc"},{"key":"665_CR14","unstructured":"MINSA (Peru) Marco Normativo Telesalud - Ministerio de Salud - Plataforma del Estado Peruano. https:\/\/www.gob.pe\/institucion\/minsa\/colecciones\/1914-marco-normativo-de-telesalud. Accessed 10 June 2026"},{"key":"665_CR15","unstructured":"MINSA (Peru) (2021) Telesalud. https:\/\/www.gob.pe\/telesalud. Accessed 10 June 2026"},{"key":"665_CR16","doi-asserted-by":"publisher","first-page":"257","DOI":"10.4103\/jfcm.jfcm_58_25","volume":"32","author":"B Cotrina-Urteaga","year":"2025","unstructured":"Cotrina-Urteaga B. Telemedicine as a tool for humanizing technology to provide health at a distance. J Fam Community Med. 2025;32:257\u20138. https:\/\/doi.org\/10.4103\/jfcm.jfcm_58_25.","journal-title":"J Fam Community Med"},{"key":"665_CR17","doi-asserted-by":"publisher","first-page":"6","DOI":"10.4269\/ajtmh.21-0255","volume":"105","author":"A Alvarez-Risco","year":"2021","unstructured":"Alvarez-Risco A, Del-Aguila-Arcentales S, Y\u00e1\u00f1ez JA. Telemedicine in Peru as a result of the COVID-19 pandemic: perspective from a country with limited internet access. Am J Trop Med Hyg. 2021;105:6\u201311. https:\/\/doi.org\/10.4269\/ajtmh.21-0255.","journal-title":"Am J Trop Med Hyg"},{"key":"665_CR18","doi-asserted-by":"publisher","DOI":"10.1371\/journal.pmed.1001885","volume":"12","author":"EI Benchimol","year":"2015","unstructured":"Benchimol EI, Smeeth L, Guttmann A, et al. The reporting of studies conducted using observational routinely-collected health data (RECORD) statement. PLoS Med. 2015;12:e1001885. https:\/\/doi.org\/10.1371\/journal.pmed.1001885.","journal-title":"PLoS Med"},{"key":"665_CR19","doi-asserted-by":"publisher","DOI":"10.1371\/journal.pone.0309531","volume":"19","author":"M Anaya-Montes","year":"2024","unstructured":"Anaya-Montes M, Gravelle H. Health insurance system fragmentation and COVID-19 mortality: evidence from Peru. PLoS ONE. 2024;19:e0309531. https:\/\/doi.org\/10.1371\/journal.pone.0309531.","journal-title":"PLoS ONE"},{"key":"665_CR20","doi-asserted-by":"publisher","first-page":"5980","DOI":"10.3390\/ijerph20115980","volume":"20","author":"WH Curioso","year":"2023","unstructured":"Curioso WH, Coronel-Chucos LG, Henr\u00edquez-Suarez M. Integrating telehealth for strengthening health systems in the context of the COVID-19 pandemic: a perspective from Peru. Int J Environ Res Public Health. 2023;20:5980. https:\/\/doi.org\/10.3390\/ijerph20115980.","journal-title":"Int J Environ Res Public Health"},{"key":"665_CR21","unstructured":"ESSALUD (Peru) (2026) Centro Nacional de Telemedicina \u2013 CENATE. https:\/\/www.gob.pe\/cenate. Accessed 10 June 2026"},{"key":"665_CR22","doi-asserted-by":"publisher","first-page":"796","DOI":"10.1177\/0962280214558972","volume":"26","author":"PC Austin","year":"2017","unstructured":"Austin PC, Steyerberg EW. Events per variable (EPV) and the relative performance of different strategies for estimating the out-of-sample validity of logistic regression models. Stat Methods Med Res. 2017;26:796\u2013808. https:\/\/doi.org\/10.1177\/0962280214558972.","journal-title":"Stat Methods Med Res"},{"key":"665_CR23","doi-asserted-by":"publisher","first-page":"710","DOI":"10.1093\/aje\/kwk052","volume":"165","author":"E Vittinghoff","year":"2007","unstructured":"Vittinghoff E, McCulloch CE. Relaxing the rule of ten events per variable in logistic and Cox regression. Am J Epidemiol. 2007;165:710\u20138. https:\/\/doi.org\/10.1093\/aje\/kwk052.","journal-title":"Am J Epidemiol"},{"key":"665_CR24","doi-asserted-by":"publisher","DOI":"10.1186\/s12874-016-0267-3","volume":"16","author":"M van Smeden","year":"2016","unstructured":"van Smeden M, de Groot JAH, Moons KGM, et al. No rationale for 1 variable per 10 events criterion for binary logistic regression analysis. BMC Med Res Methodol. 2016;16:163. https:\/\/doi.org\/10.1186\/s12874-016-0267-3.","journal-title":"BMC Med Res Methodol"},{"key":"665_CR25","doi-asserted-by":"publisher","DOI":"10.26633\/RPSP.2024.1386","author":"P de Le\u00f3n","year":"2024","unstructured":"de Le\u00f3n P, Sierra J, Merma Pillaca A. Transformaci\u00f3n digital en el sector salud peruano: retos y avances recientes. Rev Panam Salud Publica Pan Am J Public Health. 2024. https:\/\/doi.org\/10.26633\/RPSP.2024.1386.","journal-title":"Rev Panam Salud Publica Pan Am J Public Health"},{"key":"665_CR26","doi-asserted-by":"publisher","first-page":"663","DOI":"10.1186\/s12913-025-12826-2","volume":"25","author":"EP Greenup","year":"2025","unstructured":"Greenup EP, Best D. Systematic review and meta-analysis of no show or non-attendance rates among telehealth and in-person models of care. BMC Health Serv Res. 2025;25:663. https:\/\/doi.org\/10.1186\/s12913-025-12826-2.","journal-title":"BMC Health Serv Res"},{"key":"665_CR27","unstructured":"MINSA (Peru) Decreto Supremo N.\u00b0 003\u20132023-SA. https:\/\/www.gob.pe\/institucion\/minsa\/normas-legales\/4114753-003-2023-sa. Accessed 10 June 2026"},{"key":"665_CR28","doi-asserted-by":"publisher","first-page":"175628482311582","DOI":"10.1177\/17562848231158231","volume":"16","author":"KL Stone","year":"2023","unstructured":"Stone KL, Kulekofsky E, Hudesman D, et al. Risk factors for incomplete telehealth appointments among patients with inflammatory bowel disease. Ther Adv Gastroenterol. 2023;16:17562848231158232. https:\/\/doi.org\/10.1177\/17562848231158231.","journal-title":"Ther Adv Gastroenterol"},{"key":"665_CR29","doi-asserted-by":"publisher","first-page":"e2041","DOI":"10.1111\/hsc.13638","volume":"30","author":"EB Boshers","year":"2022","unstructured":"Boshers EB, Cooley ME, Stahnke B. Examining no-show rates in a community health centre in the United States. Health Soc Care Community. 2022;30:e2041\u20139. https:\/\/doi.org\/10.1111\/hsc.13638.","journal-title":"Health Soc Care Community"},{"key":"665_CR30","doi-asserted-by":"publisher","first-page":"398","DOI":"10.1007\/s11524-023-00721-2","volume":"100","author":"A Sumarsono","year":"2023","unstructured":"Sumarsono A, Case M, Kassa S, Moran B. Telehealth as a tool to improve access and reduce no-show rates in a large safety-net population in the USA. J Urban Health. 2023;100:398\u2013407. https:\/\/doi.org\/10.1007\/s11524-023-00721-2.","journal-title":"J Urban Health"},{"key":"665_CR31","doi-asserted-by":"publisher","first-page":"98","DOI":"10.1080\/07853890.2021.2019826","volume":"54","author":"OE Adepoju","year":"2022","unstructured":"Adepoju OE, Chae M, Liaw W, et al. Transition to telemedicine and its impact on missed appointments in community-based clinics. Ann Med. 2022;54:98\u2013107. https:\/\/doi.org\/10.1080\/07853890.2021.2019826.","journal-title":"Ann Med"},{"key":"665_CR32","unstructured":"Herrera Huarancca AC (2023) Implementaci\u00f3n de las tecnolog\u00edas de la informaci\u00f3n y comunicaciones para brindar servicios de atenci\u00f3n de salud a distancia por el ministerio de salud del Per\u00fa entre los a\u00f1os 2020 al 2022. Master in Public Management, Universidad Peruana de Ciencias Aplicadas (UPC)"},{"key":"665_CR33","doi-asserted-by":"publisher","first-page":"109","DOI":"10.1089\/tmr.2025.0009","volume":"6","author":"CM Reategui-Rivera","year":"2025","unstructured":"Reategui-Rivera CM, Cui W, Escobar-Agreda S, et al. Machine learning-based prediction of no-show telemedicine encounters. Telemed Rep. 2025;6:109\u201319. https:\/\/doi.org\/10.1089\/tmr.2025.0009.","journal-title":"Telemed Rep"},{"key":"665_CR34","doi-asserted-by":"publisher","first-page":"16","DOI":"10.1016\/j.acap.2019.08.002","volume":"20","author":"KN Ray","year":"2020","unstructured":"Ray KN, Kahn JM. Connected subspecialty care: applying telehealth strategies to specific referral barriers. Acad Pediatr. 2020;20:16\u201322. https:\/\/doi.org\/10.1016\/j.acap.2019.08.002.","journal-title":"Acad Pediatr"}],"container-title":["Journal of Public Health Policy"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1057\/s41271-026-00665-2.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1057\/s41271-026-00665-2","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1057\/s41271-026-00665-2.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,9,28]],"date-time":"2026-09-28T16:10:25Z","timestamp":1790611825000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1057\/s41271-026-00665-2"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2026,9,28]]},"references-count":34,"alternative-id":["665"],"URL":"https:\/\/doi.org\/10.1057\/s41271-026-00665-2","relation":{},"ISSN":["0197-5897","1745-655X"],"issn-type":[{"value":"0197-5897","type":"print"},{"value":"1745-655X","type":"electronic"}],"subject":[],"published":{"date-parts":[[2026,9,28]]},"assertion":[{"value":"11 December 2025","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"23 August 2026","order":2,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"28 September 2026","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"The authors declare no conflicts of interest with respect to this study.","order":1,"name":"Ethics","label":"Conflict of interest","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"This study was approved by the Ethics Committee of the Edgardo Rebagliati Martins Hospital (Approval No. 0608020250000024, April 28, 2025). As the study involved secondary anonymized data, informed consent from the patients was not required. All data were managed in accordance with institutional regulations on data protection, ensuring confidentiality, anonymity, and exclusive use for this research. Nevertheless, the authors do not have authorization from the healthcare institution to share raw datasets in public repositories. The RECORD checklist, based on the STROBE guidelines and applicable to studies using routinely collected health data, is provided as a Supplementary Material Part 2. The study protocol was registered in the institutional repository of EsSalud and is publicly available at:\n                      \n                      .","order":2,"name":"Ethics","label":"Ethical considerations","group":{"name":"EthicsHeading","label":"Declarations"}}]}}