{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,10,4]],"date-time":"2026-10-04T18:21:34Z","timestamp":1791138094099,"version":"4.1.0"},"reference-count":58,"publisher":"Wiley","issue":"3","license":[{"start":{"date-parts":[[2009,5,26]],"date-time":"2009-05-26T00:00:00Z","timestamp":1243296000000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/onlinelibrary.wiley.com\/termsAndConditions#vor"}],"content-domain":{"domain":["onlinelibrary.wiley.com"],"crossmark-restriction":true},"short-container-title":["Int J Psychol"],"published-print":{"date-parts":[[2009,6]]},"abstract":"<jats:p>Dysfunctions in role performance have been associated with a large number of consequences, almost always negative, which affect the well\u2010being of workers and the functioning of organizations. An individual's experience of receiving incompatible or conflicting requests (role conflict) and\/or the lack of enough information to carry out his\/her job (role ambiguity) are causes of role stress. According to previous theory, role ambiguity and conflict decrease workers' performance and are positively related to the probability of workers leaving the organization. Job satisfaction refers to a positive evaluation of a job, while organizational commitment refers to an employee's attachment to the organization. The affective dimensions of organizational commitment and job satisfaction are considered to be important predictors of turnover intention, absenteeism, and job performance. In the literature, role conflict and ambiguity have been proposed as determining factors of workers' job satisfaction and their commitment towards the organization. The role of job satisfaction and organizational commitment were analysed as variables that should mediate between role ambiguity and conflict and employees' behaviour. The hypotheses were confirmed by means of path analysis carried out with data obtained from a sample of Spanish blue\u2010collar workers employed by a bus company and a water supply company. Role stressors were negatively related to affective commitment mediated through job satisfaction. Affective commitment to the organization exerted a positive influence on performance and reduces the withdrawal behaviour analysed\u2014 intention to leave and absenteeism\u2014although the strongest predictor of intention to leave was, in this study, job satisfaction.<\/jats:p>","DOI":"10.1080\/00207590701700511","type":"journal-article","created":{"date-parts":[[2008,5,12]],"date-time":"2008-05-12T16:31:39Z","timestamp":1210609899000},"page":"187-194","update-policy":"https:\/\/doi.org\/10.1002\/crossmark_policy","source":"Crossref","is-referenced-by-count":72,"title":["The impact of role stress on workers' behaviour through job satisfaction and organizational commitment"],"prefix":"10.1002","volume":"44","author":[{"given":"Concha","family":"Ant\u00f3n","sequence":"first","affiliation":[{"name":"University of Salamanca  Salamanca Spain"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"311","published-online":{"date-parts":[[2009,5,26]]},"reference":[{"key":"e_1_2_6_2_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0019-8501(98)00026-1"},{"key":"e_1_2_6_3_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.2044-8325.1990.tb00506.x"},{"key":"e_1_2_6_4_1","unstructured":"Ant\u00f3n C.1999. \u201cLas tres dimensiones del compromiso organizacional. Un modelo causal.\u201d. Unpublished doctoral dissertation University of Salamanca Spain"},{"key":"e_1_2_6_5_1","doi-asserted-by":"publisher","DOI":"10.1108\/02683940310494403"},{"key":"e_1_2_6_6_1","doi-asserted-by":"publisher","DOI":"10.2307\/255959"},{"key":"e_1_2_6_7_1","volume-title":"EQS: Structural equations program manual","author":"Bentler P. M.","year":"1989"},{"key":"e_1_2_6_8_1","doi-asserted-by":"publisher","DOI":"10.1037\/0033-2909.88.3.588"},{"key":"e_1_2_6_9_1","doi-asserted-by":"crossref","first-page":"959","DOI":"10.1037\/0021-9010.79.6.959","article-title":"Developing and testing a taxonomy of lateness behaviour","volume":"79","author":"Blau G. J.","year":"1994","journal-title":"Journal of Applied Psychology"},{"key":"e_1_2_6_10_1","doi-asserted-by":"publisher","DOI":"10.1002\/9781118619179"},{"key":"e_1_2_6_11_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.2044-8325.1976.tb00325.x"},{"key":"e_1_2_6_12_1","volume-title":"Occupational stress indicator management guide","author":"Cooper C. L.","year":"1988"},{"key":"e_1_2_6_13_1","doi-asserted-by":"publisher","DOI":"10.1037\/h0087161"},{"key":"e_1_2_6_14_1","first-page":"243","volume-title":"Gesti\u00f3n de Recursos Humanos y Calidad de Vida Laboral","author":"Edo M. T.","year":"1993"},{"key":"e_1_2_6_15_1","doi-asserted-by":"publisher","DOI":"10.1002\/(SICI)1099-1379(200006)21:4<477::AID-JOB25>3.0.CO;2-7"},{"key":"e_1_2_6_16_1","first-page":"53","volume-title":"Psicolog\u00eda del Trabajo y de las Organizaciones","author":"Gonz\u00e1lez L.","year":"1995"},{"key":"e_1_2_6_17_1","article-title":"Adaptaci\u00f3n de la escala Organizational Commitment de Meyer y Allen (1084)","author":"Gonz\u00e1lez L.","year":"1990","journal-title":"Communication III Congreso Nacional de Psicolog\u00eda Social"},{"key":"e_1_2_6_18_1","volume-title":"Personnel testing","author":"Guion R. M.","year":"1984"},{"key":"e_1_2_6_19_1","doi-asserted-by":"publisher","DOI":"10.1037\/h0076546"},{"key":"e_1_2_6_20_1","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.70.1.188"},{"key":"e_1_2_6_21_1","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.77.6.890"},{"key":"e_1_2_6_22_1","volume-title":"Causal analysis: Assumptions, models, and data","author":"James L. R.","year":"1982"},{"key":"e_1_2_6_23_1","doi-asserted-by":"publisher","DOI":"10.1006\/jvbe.1995.1553"},{"key":"e_1_2_6_24_1","doi-asserted-by":"publisher","DOI":"10.1037\/1076-8998.8.3.171"},{"key":"e_1_2_6_25_1","doi-asserted-by":"publisher","DOI":"10.1002\/smi.971"},{"key":"e_1_2_6_26_1","doi-asserted-by":"publisher","DOI":"10.1108\/02683940510579803"},{"key":"e_1_2_6_27_1","volume-title":"LISREL VI: Analysis of linear structural relationships by maximun likelihood and least square methods","author":"J\u00f6reskog K. G.","year":"1986"},{"key":"e_1_2_6_28_1","volume-title":"Lisrel 8: Structural equation modeling with the SIMPLIS command language","author":"J\u00f6reskog K. G.","year":"1993"},{"key":"e_1_2_6_29_1","volume-title":"Occupational stress: Studies in role conflict and ambiguity","author":"Kahn R. L.","year":"1964"},{"key":"e_1_2_6_30_1","doi-asserted-by":"publisher","DOI":"10.1016\/S1053-4822(99)00028-5"},{"key":"e_1_2_6_31_1","doi-asserted-by":"publisher","DOI":"10.1037\/0033-2909.107.1.48"},{"key":"e_1_2_6_32_1","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.84.6.911"},{"key":"e_1_2_6_33_1","doi-asserted-by":"crossref","first-page":"961","DOI":"10.1037\/0021-9010.82.6.961","article-title":"Assessment of Meyer and Allen's three\u2010component model of organizational commitment in South Korea","volume":"82","author":"Ko J.","year":"1997","journal-title":"Journal of Applied Psychology"},{"key":"e_1_2_6_34_1","doi-asserted-by":"publisher","DOI":"10.1177\/001872679604901004"},{"key":"e_1_2_6_35_1","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.74.5.815"},{"key":"e_1_2_6_36_1","first-page":"20","article-title":"Estresores laborales y su relaci\u00f3n con la satisfacci\u00f3n","volume":"1","author":"Mesenguer M.","year":"2003","journal-title":"Encuentros en Psicolog\u00eda Social"},{"key":"e_1_2_6_37_1","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.69.3.372"},{"key":"e_1_2_6_38_1","doi-asserted-by":"crossref","DOI":"10.4135\/9781452231556","volume-title":"Commitment in the workplace. Theory, research and application","author":"Meyer J. P.","year":"1997"},{"key":"e_1_2_6_39_1","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.78.4.538"},{"key":"e_1_2_6_40_1","doi-asserted-by":"publisher","DOI":"10.1006\/jvbe.2001.1842"},{"key":"e_1_2_6_41_1","volume-title":"Direcci\u00f3n y administraci\u00f3n de recursos humanos","author":"Milkovich G. T.","year":"1994"},{"key":"e_1_2_6_42_1","volume-title":"Encuesta de calidad de Vida en el Trabajo","author":"Ministerio de Trabajo y Asuntos Sociales","year":"2005"},{"key":"e_1_2_6_43_1","doi-asserted-by":"publisher","DOI":"10.1108\/03090569710190532"},{"key":"e_1_2_6_44_1","doi-asserted-by":"publisher","DOI":"10.1108\/08876049610119776"},{"key":"e_1_2_6_45_1","doi-asserted-by":"publisher","DOI":"10.1006\/obhd.1995.1007"},{"key":"e_1_2_6_46_1","volume-title":"Psychometric theory","author":"Numally J. C.","year":"1978"},{"key":"e_1_2_6_47_1","doi-asserted-by":"publisher","DOI":"10.21236\/ADA057268"},{"key":"e_1_2_6_48_1","first-page":"54","article-title":"Estr\u00e9s de rol y su influencia sobre el bienestar ps\u00edquico y f\u00edsico en soldados profesionales","volume":"15","author":"Osca A.","year":"2003","journal-title":"Psicothema"},{"key":"e_1_2_6_49_1","first-page":"19","article-title":"US survey of workers' views","volume":"10","author":"Princeton Survey Research Associates","year":"1997","journal-title":"The Worklife Report"},{"key":"e_1_2_6_50_1","doi-asserted-by":"publisher","DOI":"10.1002\/job.141"},{"key":"e_1_2_6_51_1","doi-asserted-by":"publisher","DOI":"10.2307\/2391486"},{"key":"e_1_2_6_52_1","doi-asserted-by":"crossref","first-page":"211","DOI":"10.1037\/0021-9010.80.2.211","article-title":"Longitudinal field investigation of the moderating and mediating effects of self\u2010efficacy on the relationship between training and newcomer adjustment","volume":"8","author":"Saks A. M.","year":"1995","journal-title":"Journal of Applied Psychology"},{"key":"e_1_2_6_53_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1744-6570.1993.tb00874.x"},{"key":"e_1_2_6_54_1","first-page":"417","article-title":"A reliability coefficient for maximum likelihood factor analysis","volume":"35","author":"Tucker L. R.","year":"1973","journal-title":"Psychometrika"},{"key":"e_1_2_6_55_1","doi-asserted-by":"publisher","DOI":"10.1108\/01443579710171280"},{"key":"e_1_2_6_56_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0147-1767(02)00032-9"},{"key":"e_1_2_6_57_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0969-6989(99)00011-9"},{"key":"e_1_2_6_58_1","doi-asserted-by":"publisher","DOI":"10.1108\/02683940210428074"},{"key":"e_1_2_6_59_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0001-8791(03)00047-2"}],"container-title":["International Journal of Psychology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.wiley.com\/onlinelibrary\/tdm\/v1\/articles\/10.1080%2F00207590701700511","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/onlinelibrary.wiley.com\/doi\/pdf\/10.1080\/00207590701700511","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,11,14]],"date-time":"2023-11-14T17:09:30Z","timestamp":1699981770000},"score":1,"resource":{"primary":{"URL":"https:\/\/onlinelibrary.wiley.com\/doi\/10.1080\/00207590701700511"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2009,5,26]]},"references-count":58,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2009,6]]}},"alternative-id":["10.1080\/00207590701700511"],"URL":"https:\/\/doi.org\/10.1080\/00207590701700511","archive":["Portico"],"relation":{},"ISSN":["0020-7594","1464-066X"],"issn-type":[{"value":"0020-7594","type":"print"},{"value":"1464-066X","type":"electronic"}],"subject":[],"published":{"date-parts":[[2009,5,26]]},"assertion":[{"value":"2006-02-01","order":0,"name":"received","label":"Received","group":{"name":"publication_history","label":"Publication History"}},{"value":"2007-07-01","order":1,"name":"accepted","label":"Accepted","group":{"name":"publication_history","label":"Publication History"}},{"value":"2009-05-26","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}