{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,29]],"date-time":"2026-03-29T00:15:42Z","timestamp":1774743342925,"version":"3.50.1"},"reference-count":27,"publisher":"Informa UK Limited","issue":"3","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Behaviour &amp; Information Technology"],"published-print":{"date-parts":[[2002,1]]},"DOI":"10.1080\/0144929021000009054","type":"journal-article","created":{"date-parts":[[2002,10,2]],"date-time":"2002-10-02T20:20:01Z","timestamp":1033590001000},"page":"185-199","source":"Crossref","is-referenced-by-count":97,"title":["Critical design factors for successful e-commerce systems"],"prefix":"10.1080","volume":"21","author":[{"given":"Jinwoo","family":"Kim","sequence":"first","affiliation":[]},{"given":"Jungwon","family":"Lee","sequence":"additional","affiliation":[]}],"member":"301","reference":[{"key":"CIT0001","doi-asserted-by":"publisher","DOI":"10.1016\/S0167-9236(01)00111-7"},{"key":"CIT0002","doi-asserted-by":"publisher","DOI":"10.1016\/S0022-4359(05)80006-5"},{"key":"CIT0003","doi-asserted-by":"crossref","unstructured":"CHIN, J. P., DIEHL, V. A. and NORMAN, K. L. Development of an instrument measuring user satisfaction of the human-computer interface. Proceedings of the CHI '88 Human Factors in Computing Systems. pp.213\u2013218.","DOI":"10.1145\/57167.57203"},{"key":"CIT0004","doi-asserted-by":"publisher","DOI":"10.1016\/0378-7206(90)90010-F"},{"key":"CIT0005","volume-title":"Customer-centred reengineering remapping for total customer value","author":"CREGO E. T.","year":"1995"},{"key":"CIT0006","doi-asserted-by":"publisher","DOI":"10.1016\/S0022-4359(05)80004-1"},{"key":"CIT0007","doi-asserted-by":"crossref","DOI":"10.1007\/978-1-4612-4144-7","volume-title":"Elements of Hypermedia Design: Techniques for Navigation & Visualization in Cyberspace","author":"GLOOR P. A.","year":"1997"},{"key":"CIT0008","volume-title":"Strategic management and marketing in the service sector","author":"GRONROOS C.","year":"1982"},{"key":"CIT0009","series-title":"Inteco Corp. Press Report","volume-title":"Why do people choose ISPs and why do they drop them","year":"1998"},{"key":"CIT0010","volume-title":"Electronic Commerce: A Manager's Guide","author":"KALAKOTA R.","year":"1997"},{"key":"CIT0011","doi-asserted-by":"publisher","DOI":"10.1080\/10196789700000018"},{"key":"CIT0012","doi-asserted-by":"publisher","DOI":"10.1006\/ijhc.1999.0344"},{"key":"CIT0013","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(00)00049-5"},{"key":"CIT0014","doi-asserted-by":"crossref","unstructured":"LOHSE, G.L. and SPILLER, P. Quantifying the effect of user interface design features on cyber store traffic and sales. Proceedings of the CHI'98 Human Factors in Computing Systems. pp.211\u2013218.","DOI":"10.1145\/274644.274675"},{"key":"CIT0015","volume-title":"The Emerging Digital Economy","author":"MARGHERIO L.","year":"1998"},{"key":"CIT0016","volume-title":"Web Page Design: A Different Multimedia","author":"MORRIS M.","year":"1996"},{"key":"CIT0017","doi-asserted-by":"publisher","DOI":"10.2307\/1251430"},{"key":"CIT0018","first-page":"420","volume":"67","author":"PARASURAMAN A.","year":"1991","journal-title":"Journal of Retailing"},{"key":"CIT0019","doi-asserted-by":"publisher","DOI":"10.1016\/S0022-4359(05)80007-7"},{"key":"CIT0020","doi-asserted-by":"publisher","DOI":"10.1207\/S15327590IJHC1202_3"},{"key":"CIT0021","doi-asserted-by":"publisher","DOI":"10.1287\/isre.9.4.362"},{"key":"CIT0022","doi-asserted-by":"publisher","DOI":"10.2307\/249687"},{"key":"CIT0023","first-page":"44","author":"REBELLO K.","year":"1996","journal-title":"Business Week"},{"key":"CIT0024","volume-title":"Information Architecture for the World Wide Web","author":"ROSENFELD L.","year":"1998"},{"key":"CIT0025","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-322-84811-6","volume-title":"Electronic mall: Banking and Shopping in Globalen Netzen","author":"SCHMID B.","year":"1995"},{"key":"CIT0026","doi-asserted-by":"publisher","DOI":"10.1080\/10196789700000038"},{"key":"CIT0027","volume-title":"Multimedia: Computing, Communications and Applications","author":"STEINMETZ R.","year":"1995"}],"container-title":["Behaviour &amp; Information Technology"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/0144929021000009054","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,12,10]],"date-time":"2024-12-10T07:18:52Z","timestamp":1733815132000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.tandfonline.com\/doi\/abs\/10.1080\/0144929021000009054"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2002,1]]},"references-count":27,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2002,1]]}},"alternative-id":["10.1080\/0144929021000009054"],"URL":"https:\/\/doi.org\/10.1080\/0144929021000009054","relation":{},"ISSN":["0144-929X","1362-3001"],"issn-type":[{"value":"0144-929X","type":"print"},{"value":"1362-3001","type":"electronic"}],"subject":[],"published":{"date-parts":[[2002,1]]}}}