{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,7]],"date-time":"2026-02-07T21:43:57Z","timestamp":1770500637022,"version":"3.49.0"},"reference-count":43,"publisher":"Informa UK Limited","issue":"3","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Behaviour &amp; Information Technology"],"published-print":{"date-parts":[[2002,1]]},"DOI":"10.1080\/0144929021000013482","type":"journal-article","created":{"date-parts":[[2002,10,2]],"date-time":"2002-10-02T20:20:01Z","timestamp":1033590001000},"page":"171-184","source":"Crossref","is-referenced-by-count":28,"title":["Automated telephone answering systems and aging"],"prefix":"10.1080","volume":"21","author":[{"given":"Louise","family":"Dulude","sequence":"first","affiliation":[]}],"member":"301","reference":[{"key":"CIT0001","unstructured":"BAJOREK, C. 2000. \u201cAsk Dr CT, Question: Back to IVR Basics\u201d. Internet Available online: http:\/\/www.ct-labs.com"},{"key":"CIT0002","doi-asserted-by":"publisher","DOI":"10.1037\/0882-7974.5.4.597"},{"key":"CIT0003","doi-asserted-by":"publisher","DOI":"10.1177\/002194368702400302"},{"key":"CIT0004","doi-asserted-by":"publisher","DOI":"10.1080\/014492997119716"},{"key":"CIT0005","first-page":"200","volume-title":"The social impact of the telephone","author":"BOETTINGER H. M.","year":"1977"},{"key":"CIT0006","unstructured":"BRITISH TELECOMMUNICATIONS. 1998. \u201cNow you're talking\u201d. Available online: http:\/\/www.labs.bt.com\/projects\/voice\/talk\/index\/htm"},{"key":"CIT0007","unstructured":"COMMITTEE ON AGEING OF NEW SOUTH WALES. 2000. \u201cSubmission to the Human Rights and Equal Opportunity Commission on accessibility of electronic commerce and new service and information technologies for older Australians and people with a disability\u201d. Available online: http:\/\/www.humanrights.gov.au\/disability_rights\/inquiries\/ecom\/ecom.html, 1993, VM gets the message. Communications International, 20, 14-15"},{"key":"CIT0008","first-page":"26","volume":"12","author":"CROSS B. A.","year":"1994","journal-title":"BT Technology Journal"},{"key":"CIT0009","author":"CROSS R.","year":"1995","journal-title":"Direct Marketing"},{"key":"CIT0010","doi-asserted-by":"publisher","DOI":"10.1080\/01449299308924382"},{"key":"CIT0011","doi-asserted-by":"publisher","DOI":"10.1080\/014492998119355"},{"key":"CIT0012","doi-asserted-by":"publisher","DOI":"10.1023\/A:1009695429553"},{"key":"CIT0013","doi-asserted-by":"publisher","DOI":"10.2190\/E79U-VCRC-EL4E-HRYV"},{"key":"CIT0014","unstructured":"FRANCIK, E. 1996. \u201cTelephone interfaces: universal design filters\u201d. Available online: http:\/\/trace.wisc.edu\/docs\/browser\/references\/references.html"},{"key":"CIT0015","doi-asserted-by":"crossref","first-page":"146","DOI":"10.1007\/978-1-4757-2980-1","volume-title":"Human factors and voice interactive systems","author":"GARDNER-BONNEAU D.","year":"1999"},{"key":"CIT0016","doi-asserted-by":"crossref","unstructured":"GARDNER-BONNEAU, D. J. Human factors problems in interactive voice response (IVR) applications: do we need a guideline\/standard? Proceedings of the Human Factors Society 36th Annual Meeting. October12-161992, Atlanta, Georgia. pp.222\u2013226.","DOI":"10.1518\/107118192786751899"},{"key":"CIT0017","unstructured":"GILL, J. and SHIPLEY, T. 2000. \u201cTelephones-what features do disabled people need?\u201d. Available online: http:\/\/www.tiresias.org\/phoneability\/telephones\/"},{"key":"CIT0018","doi-asserted-by":"publisher","DOI":"10.1016\/S0953-5438(99)00021-1"},{"key":"CIT0019","unstructured":"HUMAN RIGHTS and EQUAL OPPORTUNITY COMMISSION of AUSTRALIA. 2000. \u201cAccessibility of electronic commerce and new service and information technologies for older Australians and people with a disability: Report to the AttorneyGeneral\u201d. Internet Available online: http:\/\/www.humanrights.gov.au\/disabili ty_rights\/inquiries\/ecom\/ecom.html"},{"key":"CIT0020","volume-title":"Handbook on Inclusive Design of Telematics Applications","author":"HYPPONEN H.","year":"1999"},{"key":"CIT0021","doi-asserted-by":"crossref","first-page":"250","DOI":"10.1093\/geronj\/47.4.P250","volume":"47","author":"JAY G. M.","year":"1992","journal-title":"Journal of Gerontology: Psychological Sciences"},{"key":"CIT0022","doi-asserted-by":"publisher","DOI":"10.1080\/014492997119860"},{"key":"CIT0023","first-page":"27","volume-title":"Handbook of human factors and the older adult","author":"KLINE D. W.","year":"1997"},{"key":"CIT0024","doi-asserted-by":"publisher","DOI":"10.1016\/0953-5438(94)90004-3"},{"key":"CIT0025","doi-asserted-by":"publisher","DOI":"10.1016\/0167-6393(95)00024-I"},{"key":"CIT0026","author":"LOCKEY M.","year":"2000","journal-title":"PC World Magazine"},{"key":"CIT0027","doi-asserted-by":"publisher","DOI":"10.1016\/0308-5961(94)90064-7"},{"key":"CIT0028","unstructured":"MCTEAR, M. F. 2000. \u201cSpoken dialogue technology: enabling the conversational user interface\u201d. Available online: http:\/\/www.infj.ulst.ac.uk\/\u223ccbdg23\/survey\/spoken_dialogue_technology.html"},{"key":"CIT0029","unstructured":"MEEKS, L. L. Selecting an interactive voice response system. Proceedings of the 11th annual conference of the American Voice I\/O Society. September22-241992, Minneapolis, Minnesota. pp.223\u2013227. San Jose, California"},{"key":"CIT0030","first-page":"241","volume-title":"Aging and skilled performance: Advances in theory and applications","author":"MORRELL R. W.","year":"1996"},{"key":"CIT0031","volume-title":"Poverty Profiles 1998","year":"2000"},{"key":"CIT0032","volume-title":"Building user-friendly voice systems","author":"NOONAN T.","year":"1998"},{"key":"CIT0033","doi-asserted-by":"publisher","DOI":"10.1518\/001872098779480613"},{"key":"CIT0034","first-page":"2","volume":"12","author":"SCHAFFER E.","year":"2000","journal-title":"Human Factors"},{"key":"CIT0035","doi-asserted-by":"publisher","DOI":"10.1518\/001872095779064672"},{"key":"CIT0036","doi-asserted-by":"publisher","DOI":"10.1080\/014492999119147"},{"key":"CIT0037","unstructured":"SHELTON, K. M. 2000. \u201cTwenty-first century interactive voice response\u201d. Available online: http:\/\/www.tmcnet.com\/tmcneV articles\/ts0700.htm"},{"key":"CIT0038","unstructured":"SOCIETY OF CONSUMER AFFAIRS PROFESSIONALS IN BUSINESS (SOCAP). 1998. \u201cPress release: Consumer acceptance of automated telephone systems is mixed, can lead to hang ups, new report finds\u201d. Available online: http:\/\/www.socap.org"},{"key":"CIT0039","doi-asserted-by":"publisher","DOI":"10.1023\/A:1009639311806"},{"key":"CIT0040","first-page":"55","volume-title":"Handbook of human factors and the older adult","author":"VERCRUYSSEN M.","year":"1997"},{"key":"CIT0041","doi-asserted-by":"publisher","DOI":"10.1080\/036107398244337"},{"key":"CIT0042","doi-asserted-by":"publisher","DOI":"10.1080\/01449299508914650"},{"key":"CIT0043","first-page":"11","volume":"14","author":"WHITTAKER S. J.","year":"1996","journal-title":"BT Technology Journal"}],"container-title":["Behaviour &amp; Information Technology"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/0144929021000013482","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,3,9]],"date-time":"2020-03-09T07:22:48Z","timestamp":1583738568000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.tandfonline.com\/doi\/abs\/10.1080\/0144929021000013482"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2002,1]]},"references-count":43,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2002,1]]}},"alternative-id":["10.1080\/0144929021000013482"],"URL":"https:\/\/doi.org\/10.1080\/0144929021000013482","relation":{},"ISSN":["0144-929X","1362-3001"],"issn-type":[{"value":"0144-929X","type":"print"},{"value":"1362-3001","type":"electronic"}],"subject":[],"published":{"date-parts":[[2002,1]]}}}