{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,1]],"date-time":"2026-05-01T18:04:27Z","timestamp":1777658667486,"version":"3.51.4"},"reference-count":60,"publisher":"Informa UK Limited","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Behaviour &amp; Information Technology"],"published-print":{"date-parts":[[2005,7]]},"DOI":"10.1080\/0144929042000320027","type":"journal-article","created":{"date-parts":[[2005,9,7]],"date-time":"2005-09-07T07:31:59Z","timestamp":1126078319000},"page":"303-316","source":"Crossref","is-referenced-by-count":83,"title":["A hybrid technology acceptance approach for exploring e-CRM adoption in organizations"],"prefix":"10.1080","volume":"24","author":[{"given":"I-L","family":"Wu","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"K-W","family":"Wu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"301","reference":[{"key":"b1","doi-asserted-by":"publisher","DOI":"10.2307\/249577"},{"key":"b2","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-5915.1999.tb01614.x"},{"key":"b3","unstructured":"Ajzen I Fishbein M 1980Understanding Attitudes and Predicting Social Behavior(Englewood Cliffs, NJ: Prentice-Hall)"},{"key":"b4","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.23.8.820"},{"key":"b5","doi-asserted-by":"publisher","DOI":"10.1086\/295011"},{"key":"b6","unstructured":"Brown SA 2000Customer Relationship Management\u200a\u2013\u200aA Strategic Imperative in the World of e-Business(Ontario, Toronto: John Wiley & Sons)"},{"key":"b7","doi-asserted-by":"publisher","DOI":"10.1201\/1078\/43197.16.3.19990601\/31311.3"},{"key":"b8","unstructured":"Calaminus D Kloepfer E Kundisch D Wolfersberger P 2001 Enabling eCRM: content model and management for financial servicesProceedings of the Thirty-fourth Annual Hawaii's International Conference on System Sciences, Honolulu, HI, Jan 3 6 IEEE Computer Society"},{"key":"b9","doi-asserted-by":"publisher","DOI":"10.1016\/0378-7206(94)90040-X"},{"key":"b10","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(00)00065-3"},{"key":"b11","doi-asserted-by":"crossref","first-page":"185","DOI":"10.1080\/07421222.1996.11518128","volume":"13","author":"Chau YK","year":"1996","journal-title":"Journal of Management Information Systems"},{"key":"b12","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(01)00127-6"},{"key":"b13","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(98)00077-9"},{"key":"b14","first-page":"4","volume":"9","author":"Crosby LA","year":"2000","journal-title":"Marketing Management"},{"key":"b15","first-page":"15","volume":"9","author":"Crosby LA","year":"2000","journal-title":"Marketing Management"},{"key":"b16","unstructured":"Curry J Curry A 2000The Customer Marketing Method(New York: Simon & Schuster)"},{"key":"b17","doi-asserted-by":"publisher","DOI":"10.2307\/249008"},{"key":"b18","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.35.8.982"},{"key":"b19","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(98)00101-3"},{"key":"b20","doi-asserted-by":"publisher","DOI":"10.1023\/A:1026149119426"},{"key":"b21","first-page":"7","volume":"34","author":"Fichman RG","year":"1993","journal-title":"Sloan Management Review"},{"key":"b22","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.43.10.1345"},{"key":"b23","unstructured":"Fishbein M Ajzen I 1975Belief, Attitude and Behavior: An Introduction to Theory and Research(Reading, MA: Addison-Wesley)"},{"key":"b24","doi-asserted-by":"publisher","DOI":"10.2307\/3151312"},{"key":"b25","first-page":"44","volume":"18","author":"Guleri T","year":"2000","journal-title":"Call Center Solutions"},{"key":"b26","unstructured":"Hair JF Anderson RE Tatham RL 1998Multivariate Data Analysis with Readings5th Edition, (New York: Macmillan)"},{"key":"b27","doi-asserted-by":"crossref","first-page":"21","DOI":"10.4018\/irmj.1994070102","volume":"7","author":"Henry JW","year":"1994","journal-title":"Information Resources Management Journal"},{"key":"b28","first-page":"91","volume":"16","author":"Hu PJ","year":"1999","journal-title":"Journal of Management Information Systems"},{"key":"b29","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-5915.1997.tb01315.x"},{"key":"b30","first-page":"49","volume":"139","author":"Kandell J","year":"2000","journal-title":"Trusts & Estates"},{"key":"b31","unstructured":"Kalakota R Robinson M 1999e-Business Roadmap for Success(MA: Addison-Wesley)"},{"key":"b32","doi-asserted-by":"publisher","DOI":"10.2307\/249751"},{"key":"b33","first-page":"4","volume":"7","author":"Keefe LM","year":"2001","journal-title":"Marketing News"},{"key":"b34","doi-asserted-by":"publisher","DOI":"10.1080\/09537320123815"},{"key":"b35","unstructured":"Kwon TH Zmud RW 1987 Unifying the fragmented models of information systems implementation InCritical Issues in Information Systems ResearchR.J. Boland and R.A. Hirschheim (Eds.) pp. 227\u200a\u2013\u200a251 (New York: John Wiley & Sons)"},{"key":"b36","unstructured":"Lewin K 1952 Group decision and social change InReading in Social PsychologyT.M. Newcomb and E.L. Hartley (Eds.) pp. 459\u200a\u2013\u200a473 (New York: Henry Holt and Company)"},{"key":"b37","doi-asserted-by":"publisher","DOI":"10.1016\/0268-4012(94)90070-1"},{"key":"b38","doi-asserted-by":"publisher","DOI":"10.1287\/isre.2.3.173"},{"key":"b39","doi-asserted-by":"publisher","DOI":"10.2307\/256344"},{"key":"b40","doi-asserted-by":"publisher","DOI":"10.1287\/isre.2.3.192"},{"key":"b41","doi-asserted-by":"crossref","unstructured":"Moore GC Benbasat I 1996 Integrating diffusion of innovations and theory of reasoned action models to predict utilization of information technology by end-users InDiffusion and Adoption of Information TechnologyK. Kautz, J. Pries-Heje (Eds.) pp. 132\u200a\u2013\u200a146 (London: Chapman & Hall)","DOI":"10.1007\/978-0-387-34982-4_10"},{"key":"b42","unstructured":"Mowen JC Minors M 1998Consumer Behavior5th Edition, (Upper Saddle River, New Jersey: Prentice-Hall)"},{"key":"b43","unstructured":"Neumann S 1994Strategic Information Systems: Competition through Information Technologies(New York: Macmillan College)"},{"key":"b44","doi-asserted-by":"publisher","DOI":"10.1016\/S0263-2373(00)00013-X"},{"key":"b45","first-page":"151","volume-title":"Harvard Business Review","author":"Peppers D","year":"1999"},{"key":"b46","doi-asserted-by":"crossref","first-page":"20","DOI":"10.1145\/217278.217284","volume":"26","author":"Prescott MB","year":"1995","journal-title":"Data Base Advances"},{"key":"b47","doi-asserted-by":"publisher","DOI":"10.1016\/0305-0483(94)90074-4"},{"key":"b48","unstructured":"Rogers EM 1983Diffusion of Innovation3rd Edition, (New York: Free Press)"},{"key":"b49","unstructured":"Rogers EM 1995Diffusion of Innovation4th Edition, (New York: Free Press)"},{"key":"b50","first-page":"75","volume":"24","author":"Rogers EM","year":"1997","journal-title":"Mass Communication Review"},{"key":"b51","doi-asserted-by":"crossref","first-page":"85","DOI":"10.1080\/10864415.2001.11044216","volume":"5","author":"Rust RT","year":"2001","journal-title":"International Journal of Electronic Commerce"},{"key":"b52","doi-asserted-by":"publisher","DOI":"10.2307\/249590"},{"key":"b53","doi-asserted-by":"publisher","DOI":"10.1016\/0024-6301(96)00061-1"},{"key":"b54","unstructured":"Swift RS 2000Accelerating Customer Relationships: Using CRM and Relationship Technologies(New York: Prentice-Hall)"},{"key":"b55","doi-asserted-by":"publisher","DOI":"10.1287\/orsc.8.5.458"},{"key":"b56","doi-asserted-by":"publisher","DOI":"10.1109\/17.985744"},{"key":"b57","unstructured":"Turban E Lee J King D Chung HM 2000Electronic Commerce: A Managerial Perspective(Upper Saddle River, New Jersey: Prentice-Hall)"},{"key":"b58","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-5915.1996.tb01822.x"},{"key":"b59","unstructured":"Zaltman G Stiff R 1989 Theory of diffusion InConsumer Behavior: Theoretical SourcesS. Ward and T.S. Robertson (Eds.) pp. 416\u200a\u2013\u200a468 (Englewood Cliffs, NJ: Prentice-Hall)"},{"key":"b60","doi-asserted-by":"publisher","DOI":"10.1016\/0737-6782(92)90006-X"}],"container-title":["Behaviour &amp; Information Technology"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/0144929042000320027","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,4,9]],"date-time":"2020-04-09T09:13:12Z","timestamp":1586423592000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.tandfonline.com\/doi\/abs\/10.1080\/0144929042000320027"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2005,7]]},"references-count":60,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2005,7]]}},"alternative-id":["10.1080\/0144929042000320027"],"URL":"https:\/\/doi.org\/10.1080\/0144929042000320027","relation":{},"ISSN":["0144-929X","1362-3001"],"issn-type":[{"value":"0144-929X","type":"print"},{"value":"1362-3001","type":"electronic"}],"subject":[],"published":{"date-parts":[[2005,7]]}}}