{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,12]],"date-time":"2026-04-12T03:06:39Z","timestamp":1775963199033,"version":"3.50.1"},"reference-count":92,"publisher":"Informa UK Limited","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Behaviour &amp; Information Technology"],"published-print":{"date-parts":[[2012,4]]},"DOI":"10.1080\/01449291003686203","type":"journal-article","created":{"date-parts":[[2010,3,1]],"date-time":"2010-03-01T13:40:36Z","timestamp":1267450836000},"page":"383-400","source":"Crossref","is-referenced-by-count":13,"title":["User-based assessment of website creativity: a review and appraisal"],"prefix":"10.1080","volume":"31","author":[{"given":"Liang","family":"Zeng","sequence":"first","affiliation":[{"name":"School of Industrial Engineering, Purdue University","place":["USA"]}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Robert W.","family":"Proctor","sequence":"additional","affiliation":[{"name":"Purdue University","place":["USA"]}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Gavriel","family":"Salvendy","sequence":"additional","affiliation":[{"name":"School of Industrial Engineering, Purdue University","place":["USA"]},{"name":"Tsinghua University","place":["People's Republic of China"]}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"301","published-online":{"date-parts":[[2010,5,28]]},"reference":[{"key":"e_1_3_1_2_1","doi-asserted-by":"publisher","DOI":"10.1108\/10650759910257850"},{"key":"e_1_3_1_3_1","volume-title":"Attitudes, personality, and behavior","author":"Ajzen I.","year":"1988","unstructured":"Ajzen , I. 1988 . Attitudes, personality, and behavior , Chicago , IL : Dorsey Press ."},{"key":"e_1_3_1_4_1","doi-asserted-by":"publisher","DOI":"10.2307\/25148632"},{"key":"e_1_3_1_5_1","doi-asserted-by":"publisher","DOI":"10.1037\/0022-3514.43.5.997"},{"key":"e_1_3_1_6_1","first-page":"737","volume-title":"Proceedings of the 2006 IEEE mediterranean electrotechnical conference","author":"Andreatos A.","unstructured":"Andreatos , A. A framework for web site assessment . Proceedings of the 2006 IEEE mediterranean electrotechnical conference . pp. 737 \u2013 740 . Malaga , , Spain : IEEE ."},{"key":"e_1_3_1_7_1","doi-asserted-by":"publisher","DOI":"10.1037\/1931-3896.2.2.89"},{"key":"e_1_3_1_8_1","doi-asserted-by":"publisher","DOI":"10.1002\/j.2162-6057.1986.tb00426.x"},{"key":"e_1_3_1_9_1","doi-asserted-by":"publisher","DOI":"10.1086\/209535"},{"key":"e_1_3_1_10_1","first-page":"407","volume-title":"Human-computer interaction","author":"Bevan N.","year":"2007","unstructured":"Bevan , N. and Spinhof , L. 2007 . \u201c Are guidelines and standards for web usability comprehensive? \u201d . In Human-computer interaction , Edited by: Jacko , J. A. 407 \u2013 419 . Heidelberg : Springer Berlin ."},{"key":"e_1_3_1_11_1","volume-title":"Creating breakthrough products: innovation from product planning to program approval","author":"Cagan J.","year":"2002","unstructured":"Cagan , J. and Vogel , C. M. 2002 . Creating breakthrough products: innovation from product planning to program approval , Upper Saddle River , NJ : Financial Times Prentice Hall ."},{"key":"e_1_3_1_12_1","doi-asserted-by":"publisher","DOI":"10.1109\/AAA-IDEA.2005.2"},{"key":"e_1_3_1_13_1","doi-asserted-by":"publisher","DOI":"10.1108\/02635570510600000"},{"key":"e_1_3_1_14_1","doi-asserted-by":"publisher","DOI":"10.1504\/IJWET.2004.004129"},{"key":"e_1_3_1_15_1","first-page":"288","volume-title":"Proceedings of the 25th annual Hawaii international conference on system sciences","author":"Couger J. D.","unstructured":"Couger , J. D. and Dengate , G. Measurement of creativity of I.S. Products . Proceedings of the 25th annual Hawaii international conference on system sciences . Kauai , HI . pp. 288 \u2013 298 ."},{"key":"e_1_3_1_16_1","first-page":"313","volume-title":"Handbook of creativity","author":"Csikszentmihalyi M.","year":"1999","unstructured":"Csikszentmihalyi , M. 1999 . \u201c Implications of a systems perspective for the study of creativity \u201d . In Handbook of creativity , Edited by: Sternberg , R. J. 313 \u2013 335 . New York : Cambridge University Press ."},{"key":"e_1_3_1_17_1","doi-asserted-by":"publisher","DOI":"10.2307\/249008"},{"key":"e_1_3_1_18_1","doi-asserted-by":"publisher","DOI":"10.1145\/1142405.1142446"},{"key":"e_1_3_1_19_1","first-page":"1419","volume-title":"Proceedings of the 27th international conference on human factors in computing systems","author":"Diefenbach S.","unstructured":"Diefenbach , S. and Hassenzahl , M. The \u201cBeauty dilemma\u201d: beauty is valued but discounted in product choice . Proceedings of the 27th international conference on human factors in computing systems . pp. 1419 \u2013 1426 . Boston , MA : ACM ."},{"key":"e_1_3_1_20_1","doi-asserted-by":"publisher","DOI":"10.1007\/s00170-005-0177-8"},{"key":"e_1_3_1_21_1","doi-asserted-by":"publisher","DOI":"10.1086\/209327"},{"issue":"2","key":"e_1_3_1_22_1","first-page":"39","article-title":"Custom pages on-the-fly: a new model of interactivity emerges on the web","volume":"22","author":"Dysart J.","year":"1998","unstructured":"Dysart , J. 1998 . Custom pages on-the-fly: a new model of interactivity emerges on the web . Online , 22 ( 2 ) : 39 \u2013 40, 42, 44 .","journal-title":"Online"},{"key":"e_1_3_1_23_1","doi-asserted-by":"publisher","DOI":"10.1080\/00218499.1997.12466673"},{"key":"e_1_3_1_24_1","doi-asserted-by":"publisher","DOI":"10.1207\/s15326934crj0803_3"},{"key":"e_1_3_1_25_1","first-page":"303","volume-title":"The creative cognition approach","author":"Finke R. A.","year":"1995","unstructured":"Finke , R. A. 1995 . \u201c Creative realism \u201d . In The creative cognition approach , Edited by: Smith , S. M. , Ward , T. B. and Finke , R. A. 303 \u2013 326 . Cambridge , MA : The MIT Press ."},{"key":"e_1_3_1_26_1","first-page":"105","volume-title":"Framing the domains of IT management: projecting the future through the past","author":"Fichman R. G.","year":"2000","unstructured":"Fichman , R. G. 2000 . \u201c The diffusion and assimilation of information technology innovations \u201d . In Framing the domains of IT management: projecting the future through the past , Edited by: Zmud , R. W. 105 \u2013 128 . Cincinnati , OH : Pinnaflex Press ."},{"key":"e_1_3_1_27_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhcs.2005.04.014"},{"key":"e_1_3_1_28_1","doi-asserted-by":"publisher","DOI":"10.1145\/1015864.1015884"},{"key":"e_1_3_1_29_1","volume-title":"Belief, attitude, intention, and behavior: an introduction to theory and research","author":"Fishbein M.","year":"1975","unstructured":"Fishbein , M. and Ajzen , I. 1975 . Belief, attitude, intention, and behavior: an introduction to theory and research , Reading , MA : Addison-Wesley ."},{"key":"e_1_3_1_30_1","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2000.926869"},{"key":"e_1_3_1_31_1","doi-asserted-by":"publisher","DOI":"10.1109\/TSE.1985.232520"},{"issue":"1","key":"e_1_3_1_32_1","first-page":"25","article-title":"What does \u201cProduct quality\u201d Really mean?","volume":"26","author":"Garvin D. A.","year":"1984","unstructured":"Garvin , D. A. 1984 . What does \u201cProduct quality\u201d Really mean? . Sloan Management Review , 26 ( 1 ) : 25 \u2013 43 .","journal-title":"Sloan Management Review"},{"key":"e_1_3_1_33_1","doi-asserted-by":"publisher","DOI":"10.1111\/1540-5885.201003"},{"key":"e_1_3_1_34_1","doi-asserted-by":"publisher","DOI":"10.1080\/01449290500330331"},{"key":"e_1_3_1_35_1","doi-asserted-by":"publisher","DOI":"10.1002\/0470048204.ch21"},{"key":"e_1_3_1_36_1","volume-title":"Work and the nature of man","author":"Herzberg F.","year":"1966","unstructured":"Herzberg , F. 1966 . Work and the nature of man , Cleveland , OH : World ."},{"key":"e_1_3_1_37_1","doi-asserted-by":"publisher","DOI":"10.1080\/10196780500491162"},{"key":"e_1_3_1_38_1","doi-asserted-by":"publisher","DOI":"10.1207\/s15327752jpa4505_1"},{"key":"e_1_3_1_39_1","doi-asserted-by":"publisher","DOI":"10.1177\/002224299606000304"},{"key":"e_1_3_1_40_1","doi-asserted-by":"publisher","DOI":"10.1002\/hfm.20047"},{"key":"e_1_3_1_41_1","doi-asserted-by":"publisher","DOI":"10.1080\/14639220500078195"},{"key":"e_1_3_1_42_1","doi-asserted-by":"publisher","DOI":"10.1002\/hfm.20150"},{"issue":"2","key":"e_1_3_1_43_1","first-page":"121","article-title":"Curl: a gentle slope language for the web","volume":"2","author":"Hostetter M.","year":"1997","unstructured":"Hostetter , M. 1997 . Curl: a gentle slope language for the web . World Wide Web Journal , 2 ( 2 ) : 121 \u2013 134 .","journal-title":"World Wide Web Journal"},{"key":"e_1_3_1_44_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.destud.2008.01.001"},{"key":"e_1_3_1_45_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1467-6494.1965.tb01389.x"},{"key":"e_1_3_1_46_1","first-page":"1","volume-title":"Proceedings of the 2nd international conference on applied human factors and ergonomics (AEI 2008)","author":"Jordan P. W.","unstructured":"Jordan , P. W. The four pleasures: understanding users holistically . Proceedings of the 2nd international conference on applied human factors and ergonomics (AEI 2008) . pp. 1 \u2013 10 . Las Vegas , NV : USA Publishing ."},{"issue":"5","key":"e_1_3_1_47_1","first-page":"388","article-title":"Beyond usability: designing effective technology implementation systems to promote patient safety","volume":"15","author":"Karsh B.T.","year":"2004","unstructured":"Karsh , B.T. 2004 . Beyond usability: designing effective technology implementation systems to promote patient safety . British Medical Journal , 15 ( 5 ) : 388 \u2013 394 .","journal-title":"British Medical Journal"},{"key":"e_1_3_1_48_1","first-page":"174","volume-title":"Proceedings of the 38th Annual Hawaii international conference on system sciences","author":"Kuan H. H.","unstructured":"Kuan , H. H. , Bock , G. W. and Vathanophas , V. S. Comparing the effects of usability on customer conversion and retention at e-commerce websites . Proceedings of the 38th Annual Hawaii international conference on system sciences . Big Island , HI . pp. 174 \u2013 182 ."},{"key":"e_1_3_1_49_1","doi-asserted-by":"publisher","DOI":"10.1109\/DEXA.2002.1045886"},{"key":"e_1_3_1_50_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhcs.2003.09.002"},{"key":"e_1_3_1_51_1","doi-asserted-by":"publisher","DOI":"10.1080\/014492997119833"},{"key":"e_1_3_1_52_1","first-page":"392","volume-title":"Proceedings of the 27th annual Hawaii international conference on system sciences","author":"Lobert B. M.","unstructured":"Lobert , B. M. and Dologite , D. G. Measuring creativity of information system ideas . Proceedings of the 27th annual Hawaii international conference on system sciences . Wailea , HI . pp. 392 \u2013 402 ."},{"key":"e_1_3_1_53_1","first-page":"449","volume-title":"Handbook of creativity","author":"Mayer R. E.","year":"1999","unstructured":"Mayer , R. E. 1999 . \u201c Fifty years of creativity research \u201d . In Handbook of creativity , Edited by: Sternberg , R. J. 449 \u2013 460 . New York : Cambridge University Press ."},{"key":"e_1_3_1_54_1","doi-asserted-by":"publisher","DOI":"10.1108\/14601060210428186"},{"key":"e_1_3_1_55_1","volume-title":"Consumer behavior: a framework","author":"Mowen J. C.","year":"2000","unstructured":"Mowen , J. C. and Minor , M. 2000 . Consumer behavior: a framework , Upper Saddle River , NJ : Prentice Hall ."},{"key":"e_1_3_1_56_1","doi-asserted-by":"publisher","DOI":"10.1177\/089443939601400109"},{"key":"e_1_3_1_57_1","doi-asserted-by":"publisher","DOI":"10.1109\/MITP.2007.78"},{"key":"e_1_3_1_58_1","first-page":"296","article-title":"A cognitive model of the antecedents and consequences of satisfaction decisions","volume":"20","author":"Oliver R. L.","year":"1980","unstructured":"Oliver , R. L. 1980 . A cognitive model of the antecedents and consequences of satisfaction decisions . Journal of Marketing Research , 20 : 296 \u2013 304 .","journal-title":"Journal of Marketing Research"},{"key":"e_1_3_1_59_1","doi-asserted-by":"publisher","DOI":"10.1109\/MITP.2003.1191787"},{"issue":"1","key":"e_1_3_1_60_1","first-page":"92","article-title":"Designing for web site usability","volume":"9","author":"Procter C.","year":"2001","unstructured":"Procter , C. and Symonds , J. 2001 . Designing for web site usability . Australian Journal of Information Systems , 9 ( 1 ) : 92 \u2013 101 .","journal-title":"Australian Journal of Information Systems"},{"key":"e_1_3_1_61_1","doi-asserted-by":"publisher","DOI":"10.1201\/9781420063608"},{"key":"e_1_3_1_62_1","doi-asserted-by":"publisher","DOI":"10.1177\/154193120004400406"},{"issue":"3","key":"e_1_3_1_63_1","first-page":"28","article-title":"Team spirit: inspiring users to generate content","volume":"30","author":"Salz P. A.","year":"2007","unstructured":"Salz , P. A. 2007 . Team spirit: inspiring users to generate content . EContent , 30 ( 3 ) : 28 \u2013 33 .","journal-title":"EContent"},{"key":"e_1_3_1_64_1","doi-asserted-by":"publisher","DOI":"10.1145\/1145581.1145587"},{"key":"e_1_3_1_65_1","doi-asserted-by":"publisher","DOI":"10.1080\/014492900750000063"},{"key":"e_1_3_1_66_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jpdc.2003.05.001"},{"key":"e_1_3_1_67_1","doi-asserted-by":"publisher","DOI":"10.1145\/344949.345077"},{"key":"e_1_3_1_68_1","doi-asserted-by":"publisher","DOI":"10.1145\/1015530.1015552"},{"key":"e_1_3_1_69_1","doi-asserted-by":"publisher","DOI":"10.1145\/1323688.1323689"},{"key":"e_1_3_1_70_1","volume-title":"Creativity support tools [online]","author":"Shneiderman B.","year":"2005","unstructured":"Shneiderman , B. 2005 . Creativity support tools [online] University of Maryland. Available from: http:\/\/www.cs.umd.edu\/hcil\/CST\/report.html [Accessed 21 July 2008]"},{"key":"e_1_3_1_71_1","volume-title":"Designing the user interface: strategies for effective human\u2013computer interaction","author":"Shneiderman B.","year":"2009","unstructured":"Shneiderman , B. and Plaisant , C. 2009 . Designing the user interface: strategies for effective human\u2013computer interaction , 5th ed , Boston , MA : Pearson Addison-Wesley .","edition":"5"},{"key":"e_1_3_1_72_1","doi-asserted-by":"publisher","DOI":"10.21236\/ADA177198"},{"key":"e_1_3_1_73_1","doi-asserted-by":"publisher","DOI":"10.7551\/mitpress\/2205.001.0001"},{"key":"e_1_3_1_74_1","volume-title":"Handbook of creativity","author":"Sternberg R. J.","year":"1999","unstructured":"Sternberg , R. J. 1999 . Handbook of creativity , New York : Cambridge University Press ."},{"key":"e_1_3_1_75_1","doi-asserted-by":"publisher","DOI":"10.1207\/s15327965pli0403_16"},{"key":"e_1_3_1_76_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1460-2466.1992.tb00812.x"},{"key":"e_1_3_1_77_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.1050.0058"},{"key":"e_1_3_1_78_1","doi-asserted-by":"publisher","DOI":"10.1016\/S1071-5819(03)00008-9"},{"key":"e_1_3_1_79_1","doi-asserted-by":"publisher","DOI":"10.1243\/0954408991529960"},{"key":"e_1_3_1_80_1","doi-asserted-by":"publisher","DOI":"10.1080\/00207590701396674"},{"key":"e_1_3_1_81_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0953-5438(00)00031-X"},{"key":"e_1_3_1_82_1","doi-asserted-by":"publisher","DOI":"10.1109\/MMUL.2002.1041948"},{"key":"e_1_3_1_83_1","volume-title":"Research-based web design and usability guidelines [online]","author":"US Department of Health","year":"2006","unstructured":"US , Department of Health and Human , Sciences . 2006 . Research-based web design and usability guidelines [online] Available from: http:\/\/www.usability.gov\/pdfs\/guidelines.html [Accessed 21 July 2008]"},{"key":"e_1_3_1_84_1","volume-title":"Handbook of creativity","author":"Ward T. B.","year":"1999","unstructured":"Ward , T. B. , Smith , S. M. and Finke , R. A. 1999 . \u201c Creative cognition \u201d . In Handbook of creativity , Edited by: Sternberg , R. J. New York : Cambridge University Press ."},{"key":"e_1_3_1_85_1","doi-asserted-by":"publisher","DOI":"10.1145\/1056224.1056242"},{"key":"e_1_3_1_86_1","first-page":"25","volume-title":"Proceedings of the 3rd Latin American web congress","author":"White B.","unstructured":"White , B. How to \u201cwebby-ize\u201d your web site \u2013 factors in award-winning design . Proceedings of the 3rd Latin American web congress . pp. 25 \u2013 26 . Buenos Aires , , Argentina : IEEE Computer Society ."},{"key":"e_1_3_1_87_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-02574-7_86"},{"key":"e_1_3_1_88_1","doi-asserted-by":"publisher","DOI":"10.1177\/154193120905301909"},{"key":"e_1_3_1_89_1","first-page":"1","volume-title":"Proceedings of the proceedings of the 2nd international conference on applied human factors and ergonomics (AEI 2008)","author":"Zeng L.","unstructured":"Zeng , L. and Salvendy , G. How creative is your website? . Proceedings of the proceedings of the 2nd international conference on applied human factors and ergonomics (AEI 2008) . pp. 1 \u2013 10 . Las Vegas , NV : USA Publishing ."},{"key":"e_1_3_1_90_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2008.12.023"},{"key":"e_1_3_1_91_1","doi-asserted-by":"publisher","DOI":"10.1145\/1081992.1081997"},{"key":"e_1_3_1_92_1","first-page":"1","volume-title":"Proceedings of the 33d Hawaii international conference on systems science (HICSS 33)","author":"Zhang P.","unstructured":"Zhang , P. A two-factor theory for web site design . Proceedings of the 33d Hawaii international conference on systems science (HICSS 33) . pp. 1 \u2013 10 . Maui , HI : IEEE Computer Society ."},{"key":"e_1_3_1_93_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2005.04.002"}],"container-title":["Behaviour &amp; Information Technology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/01449291003686203","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,1,20]],"date-time":"2026-01-20T15:42:36Z","timestamp":1768923756000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/01449291003686203"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2010,5,28]]},"references-count":92,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2012,4]]}},"alternative-id":["10.1080\/01449291003686203"],"URL":"https:\/\/doi.org\/10.1080\/01449291003686203","relation":{},"ISSN":["0144-929X","1362-3001"],"issn-type":[{"value":"0144-929X","type":"print"},{"value":"1362-3001","type":"electronic"}],"subject":[],"published":{"date-parts":[[2010,5,28]]}}}