{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,1]],"date-time":"2026-03-01T11:21:48Z","timestamp":1772364108013,"version":"3.50.1"},"reference-count":53,"publisher":"Informa UK Limited","issue":"6","license":[{"start":{"date-parts":[[2021,1,18]],"date-time":"2021-01-18T00:00:00Z","timestamp":1610928000000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by-nc-nd\/4.0\/"}],"content-domain":{"domain":["www.tandfonline.com"],"crossmark-restriction":true},"short-container-title":["Behaviour &amp; Information Technology"],"published-print":{"date-parts":[[2022,4,26]]},"DOI":"10.1080\/0144929x.2020.1864776","type":"journal-article","created":{"date-parts":[[2021,1,18]],"date-time":"2021-01-18T14:14:30Z","timestamp":1610979270000},"page":"1230-1244","update-policy":"https:\/\/doi.org\/10.1080\/tandf_crossmark_01","source":"Crossref","is-referenced-by-count":10,"title":["Walking in the jungle with a machete: ICT leaders\u2019 perspectives on user-Centred systems design"],"prefix":"10.1080","volume":"41","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-7472-2215","authenticated-orcid":false,"given":"\u00c5sa","family":"Cajander","sequence":"first","affiliation":[{"name":"Uppsala University","place":["Uppsala, Sweden"]}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Marta K.","family":"L\u00e1rusd\u00f3ttir","sequence":"additional","affiliation":[{"name":"Reykjavik University","place":["Reykjavik, Iceland"]}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2534-4937","authenticated-orcid":false,"given":"Thomas","family":"Lind","sequence":"additional","affiliation":[{"name":"Uppsala University","place":["Uppsala, Sweden"]}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9927-1294","authenticated-orcid":false,"given":"Gerolf","family":"Nauwerck","sequence":"additional","affiliation":[{"name":"Uppsala University","place":["Uppsala, Sweden"]}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"301","published-online":{"date-parts":[[2021,1,18]]},"reference":[{"key":"e_1_3_3_2_1","doi-asserted-by":"publisher","DOI":"10.1556\/SocEc.29.2007.1.6"},{"key":"e_1_3_3_3_1","volume-title":"Successful Qualitative Research: A Practical Guide for Beginners","author":"Braun V.","year":"2013","unstructured":"Braun, V., and V. Clarke. 2013. Successful Qualitative Research: A Practical Guide for Beginners. London: Sage."},{"key":"e_1_3_3_4_1","volume-title":"Social Research Methods","author":"Bryman A.","year":"2008","unstructured":"Bryman, A. 2008. Social Research Methods. 3rd ed.. Oxford: Oxford University Press.","edition":"3"},{"key":"e_1_3_3_5_1","article-title":"Usability\u2013Who Cares?: The Introduction of User-Centred Systems Design in Organisations","author":"Cajander \u00c5.","year":"2010","unstructured":"Cajander, \u00c5. 2010. \u201cUsability\u2013Who Cares?: The Introduction of User-Centred Systems Design in Organisations.\u201d Doctoral diss., Acta Universitatis Upsaliensis.","journal-title":"Doctoral diss., Acta Universitatis Upsaliensis"},{"key":"e_1_3_3_6_1","doi-asserted-by":"crossref","unstructured":"Cajander \u00c5 J. Gulliksen and I. Boivie. 2006. \u201cManagement Perspectives on Usability in a Public Authority: A Case Study.\u201d Proceedings of the 4th Nordic Conference on Human-Computer Interaction: Changing Roles 38\u201347.","DOI":"10.1145\/1182475.1182480"},{"key":"e_1_3_3_7_1","doi-asserted-by":"crossref","unstructured":"Cajander \u00c5. M. Larusdottir and J. Gulliksen. 2013. \u201cExisting but Not Explicit-the User Perspective in Scrum Projects in Practice.\u201d IFIP Conference on Human-Computer Interaction 762\u2013779.","DOI":"10.1007\/978-3-642-40477-1_52"},{"issue":"1","key":"e_1_3_3_8_1","article-title":"Things Take Time: Establishing Usability Work in a University Context","volume":"2","author":"Cajander \u00c5.","year":"2015","unstructured":"Cajander, \u00c5., G. Nauwerck, and T. Lind. 2015. \u201cThings Take Time: Establishing Usability Work in a University Context.\u201d EUNIS J. High. Educ. IT 2 (1).","journal-title":"EUNIS J. High. Educ. IT"},{"key":"e_1_3_3_9_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-0-387-36792-7"},{"key":"e_1_3_3_10_1","doi-asserted-by":"publisher","DOI":"10.3389\/fpsyg.2019.01938"},{"key":"e_1_3_3_11_1","doi-asserted-by":"publisher","DOI":"10.1177\/0021886305285126"},{"key":"e_1_3_3_12_1","doi-asserted-by":"publisher","DOI":"10.1007\/1-4020-8095-6_26"},{"key":"e_1_3_3_13_1","unstructured":"Eriksson E. 2013. \u201cSituated Reflexive Change: User-Centred Design in (to) Practice.\u201d PhD Thesis KTH Royal Institute of Technology."},{"key":"e_1_3_3_14_1","first-page":"112","article-title":"UCD Guerrilla Tactics","author":"Eriksson E.","year":"2012","unstructured":"Eriksson, E., and A. Swartling. 2012. \u201cUCD Guerrilla Tactics.\u201d IFIP Working Conference on Human Work Interaction Design, 112\u2013123.","journal-title":"IFIP Working Conference on Human Work Interaction Design"},{"key":"e_1_3_3_15_1","doi-asserted-by":"publisher","DOI":"10.1080\/09537320500357319"},{"key":"e_1_3_3_16_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10676-018-9459-3"},{"key":"e_1_3_3_17_1","doi-asserted-by":"publisher","DOI":"10.4018\/jthi.2009070102"},{"key":"e_1_3_3_18_1","doi-asserted-by":"publisher","DOI":"10.1080\/01449290310001624329"},{"issue":"15","key":"e_1_3_3_19_1","first-page":"2016","article-title":"Standish Group 2015 Chaos Report: Q&A with Jennifer Lynch","volume":"1","author":"Hastie S.","year":"2015","unstructured":"Hastie, S., and S. Wojewoda. 2015. \u201cStandish Group 2015 Chaos Report: Q&A with Jennifer Lynch.\u201d Retrieved 1 (15): 2016.","journal-title":"Retrieved"},{"key":"e_1_3_3_20_1","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2002.994362"},{"key":"e_1_3_3_21_1","volume-title":"Ergonomics of Human-System Interaction - Part 210: Human-Centred Design for Interactive Systems. International Organization for Standardization. Geneva, Switzerland","author":"ISO 9241-210:2010","year":"2019","unstructured":"ISO 9241-210:2010. 2019. Ergonomics of Human-System Interaction - Part 210: Human-Centred Design for Interactive Systems. International Organization for Standardization. Geneva, Switzerland."},{"key":"e_1_3_3_22_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-34347-6_25"},{"key":"e_1_3_3_23_1","doi-asserted-by":"publisher","DOI":"10.1080\/0144929X.2015.1035335"},{"key":"e_1_3_3_24_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jss.2019.03.066"},{"key":"e_1_3_3_25_1","doi-asserted-by":"publisher","DOI":"10.1080\/15614263.2019.1582343"},{"key":"e_1_3_3_26_1","unstructured":"Lind T. 2017. Inertia in Sociotechnical Systems: On IT-Related Change Processes in Organisations. Acta Universitatis Upsaliensis. http:\/\/urn.kb.se\/resolve?urn=urn:nbn:se:uu:diva-326799."},{"key":"e_1_3_3_27_1","unstructured":"Nordstr\u00f6m M. 2005. \u201cStyrbar systemf\u00f6rvaltning: att organisera systemf\u00f6rvaltningsverksamhet med hj\u00e4lp av effektiva f\u00f6rvaltningsobjekt.\u201d Doctoral dissertation Link\u00f6pings universitet."},{"key":"e_1_3_3_28_1","doi-asserted-by":"publisher","DOI":"10.1111\/isj.12006"},{"key":"e_1_3_3_29_1","doi-asserted-by":"publisher","DOI":"10.1145\/196734.196745"},{"key":"e_1_3_3_30_1","doi-asserted-by":"publisher","DOI":"10.30935\/cedtech\/6132"},{"key":"e_1_3_3_31_1","doi-asserted-by":"publisher","DOI":"10.5555\/353071.353210"},{"key":"e_1_3_3_32_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.tele.2016.11.003"},{"key":"e_1_3_3_33_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0048-7333(00)00108-6"},{"key":"e_1_3_3_34_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1365-2834.2007.00751.x"},{"key":"e_1_3_3_35_2_1","doi-asserted-by":"publisher","DOI":"10.1556\/SocEc.29.2007.1.6"},{"key":"e_1_3_3_35_3_1","doi-asserted-by":"crossref","unstructured":"Clemmensen T. P. Campos R. Orngreen and A. M. Pejtersen. 2006. \u201cHuman Work Interaction Design: Designing for Human Work.\u201d First IFIP TC 13.6 WG Conference: Designing for Human Work February 13\u201315.","DOI":"10.1007\/978-0-387-36792-7"},{"key":"e_1_3_3_35_4_1","doi-asserted-by":"publisher","DOI":"10.1177\/0021886305285126"},{"key":"e_1_3_3_35_5_1","first-page":"473","article-title":"Making Sense of Technological Frames: Promise, Progress, and Potential","volume":"143","author":"Davidson E.","year":"2004","unstructured":"Davidson, E., and D. Pai. 2004. \u201cMaking Sense of Technological Frames: Promise, Progress, and Potential.\u201d IFIP Advances in Information and Communication Technology 143: 473\u2013492.","journal-title":"IFIP Advances in Information and Communication Technology"},{"key":"e_1_3_3_35_6_1","unstructured":"Eriksson E. 2013. \u201cSituated Reflexive Change.\u201d Doctoral dissertation KTH Royal Institute of Technology."},{"key":"e_1_3_3_35_7_1","volume-title":"Qualitative Analysis\u202f: Practice and Innovation","author":"Ezzy D.","year":"2002","unstructured":"Ezzy, D. 2002. Qualitative Analysis\u202f: Practice and Innovation. Allen & Unwin."},{"key":"e_1_3_3_35_8_1","doi-asserted-by":"publisher","DOI":"10.1080\/09537320500357319"},{"key":"e_1_3_3_35_9_1","first-page":"1","article-title":"Using Technological Frames as an Analytic Tool in Value Sensitive Design","author":"Gr\u00fcnloh C.","year":"2018","unstructured":"Gr\u00fcnloh, C. 2018. \u201cUsing Technological Frames as an Analytic Tool in Value Sensitive Design.\u201d Ethics and Information Technology, 1\u20135.","journal-title":"Ethics and Information Technology"},{"issue":"15","key":"e_1_3_3_35_10_1","first-page":"2016","article-title":"Standish Group 2015 Chaos Report-Q&A with Jennifer Lynch","volume":"1","author":"Hastie S.","year":"2015","unstructured":"Hastie, S., and S. Wojewoda. 2015. \u201cStandish Group 2015 Chaos Report-Q&A with Jennifer Lynch.\u201d Retreived 1 (15): 2016.","journal-title":"Retreived"},{"key":"e_1_3_3_35_11_1","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2002.994362"},{"key":"e_1_3_3_35_12_1","volume-title":"ISO 9241-210: Ergonomics of Human-System Interaction \u2013 Part 210: Human-Centred Design Process for Interactive Systems","author":"ISO","year":"2010","unstructured":"ISO. 2010. ISO 9241-210: Ergonomics of Human-System Interaction \u2013 Part 210: Human-Centred Design Process for Interactive Systems. Geneva, Switzerland: International Organisation for Standardization."},{"key":"e_1_3_3_35_13_1","doi-asserted-by":"publisher","DOI":"10.1080\/0144929X.2015.1035335"},{"key":"e_1_3_3_35_14_1","unstructured":"Lind T. 2014. \u201cChange and Resistance to Change in Health Care\u202f: Inertia in Socio-Technical Systems.\u201d Doctoral dissertation Uppsala University."},{"key":"e_1_3_3_35_15_1","unstructured":"Nordstr\u00f6m M. 2005. \u201cStyrbar systemf\u00f6rvaltning: att organisera systemf\u00f6rvaltningsverksamhet med hj\u00e4lp av effektiva f\u00f6rvaltningsobjekt.\u201d Doctoral dissertation Link\u00f6pings universitet."},{"key":"e_1_3_3_35_16_1","doi-asserted-by":"publisher","DOI":"10.1111\/isj.12006"},{"key":"e_1_3_3_35_17_1","doi-asserted-by":"publisher","DOI":"10.1145\/196734.196745"},{"key":"e_1_3_3_35_18_1","unstructured":"Shaw N. J. Lee-Partridge and J. Ang. 1997. \u201cUnderstanding End-User Computing through Technological Frames.\u201d Proceedings of the Eighteenth International Conference on Information Systems 453. Association for Information Systems."},{"key":"e_1_3_3_35_19_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.tele.2016.11.003"},{"key":"e_1_3_3_35_20_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0048-7333(00)00108-6"},{"key":"e_1_3_3_35_21_1","unstructured":"Cajander \u00c5. 2010. \"Usability\u2013Who Cares?: The Introduction of User-Centred Systems Design in Organisations.\" Doctoral diss. Acta Universitatis Upsaliensis."}],"container-title":["Behaviour &amp; Information Technology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/0144929X.2020.1864776","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,2,12]],"date-time":"2026-02-12T23:14:58Z","timestamp":1770938098000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/0144929X.2020.1864776"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,1,18]]},"references-count":53,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2022,4,26]]}},"alternative-id":["10.1080\/0144929X.2020.1864776"],"URL":"https:\/\/doi.org\/10.1080\/0144929x.2020.1864776","relation":{},"ISSN":["0144-929X","1362-3001"],"issn-type":[{"value":"0144-929X","type":"print"},{"value":"1362-3001","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,1,18]]},"assertion":[{"value":"The publishing and review policy for this title is described in its Aims & Scope.","order":1,"name":"peerreview_statement","label":"Peer Review Statement"},{"value":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=tbit20","URL":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=tbit20","order":2,"name":"aims_and_scope_url","label":"Aim & Scope"},{"value":"2019-06-24","order":0,"name":"received","label":"Received","group":{"name":"publication_history","label":"Publication History"}},{"value":"2020-12-06","order":2,"name":"accepted","label":"Accepted","group":{"name":"publication_history","label":"Publication History"}},{"value":"2021-01-18","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}