{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,13]],"date-time":"2026-06-13T12:23:23Z","timestamp":1781353403370,"version":"3.54.1"},"reference-count":74,"publisher":"Informa UK Limited","issue":"16","funder":[{"DOI":"10.13039\/501100003593","name":"Brazilian National Council for Scientific and Technological Development","doi-asserted-by":"publisher","id":[{"id":"10.13039\/501100003593","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/501100003593","name":"CNPq","doi-asserted-by":"publisher","id":[{"id":"10.13039\/501100003593","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["www.tandfonline.com"],"crossmark-restriction":true},"short-container-title":["Behaviour & Information Technology"],"published-print":{"date-parts":[[2022,12,10]]},"DOI":"10.1080\/0144929x.2021.2001047","type":"journal-article","created":{"date-parts":[[2021,12,12]],"date-time":"2021-12-12T19:32:35Z","timestamp":1639337555000},"page":"3519-3529","update-policy":"https:\/\/doi.org\/10.1080\/tandf_crossmark_01","source":"Crossref","is-referenced-by-count":15,"title":["User experience with conversational agent: a systematic review of assessment methods"],"prefix":"10.1080","volume":"41","author":[{"given":"Carla","family":"Tubin","sequence":"first","affiliation":[{"name":"Graduate Program in Applied Computing, Institute of Exact Sciences and Geosciences, University of Passo Fundo (UPF), Passo Fundo, Brazil"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jo\u00e3o Pedro","family":"Mazuco Rodriguez","sequence":"additional","affiliation":[{"name":"Undergraduate Program in Computer Engineering, Institute of Exact Sciences and Geosciences, University of Passo Fundo (UPF), Passo Fundo, Brazil"},{"name":"Undergraduate Program in Computer Science, Institute of Exact Sciences and Geosciences, University of Passo Fundo (UPF), Passo Fundo, Brazil"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ana Carolina Bertoletti","family":"de Marchi","sequence":"additional","affiliation":[{"name":"Graduate Program in Applied Computing, Institute of Exact Sciences and Geosciences, University of Passo Fundo (UPF), Passo Fundo, Brazil"},{"name":"Undergraduate Program in Computer Engineering, Institute of Exact Sciences and Geosciences, University of Passo Fundo (UPF), Passo Fundo, Brazil"},{"name":"Undergraduate Program in Computer Science, Institute of Exact Sciences and Geosciences, University of Passo Fundo (UPF), Passo Fundo, Brazil"},{"name":"Graduate Program in Human Aging, Faculty of Physical Education and Physiotherapy, University of Passo Fundo (UPF), Passo Fundo, Brazil"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"301","published-online":{"date-parts":[[2021,12,12]]},"reference":[{"key":"CIT0001","doi-asserted-by":"publisher","DOI":"10.1145\/2639189.2639236"},{"key":"CIT0002","doi-asserted-by":"publisher","DOI":"10.1109\/ICHI.2013.13"},{"key":"CIT0003","doi-asserted-by":"publisher","DOI":"10.23919\/MIPRO.2018.8400153"},{"key":"CIT0004","doi-asserted-by":"publisher","DOI":"10.1007\/s12369-008-0001-3"},{"key":"CIT0005","doi-asserted-by":"publisher","DOI":"10.1007\/s12369-008-0001-3"},{"key":"CIT0006","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2019.106169"},{"key":"CIT0007","doi-asserted-by":"publisher","DOI":"10.1016\/0005-7916(94)90063-9"},{"key":"CIT0008","volume-title":"20th International Symposium on Human Factors in Telecommunication, HFT","author":"Branco G.","year":"2006"},{"key":"CIT0009","doi-asserted-by":"publisher","DOI":"10.1007\/s12193-019-00301-2"},{"issue":"2","key":"CIT0010","first-page":"29","volume":"8","author":"Brooke J.","year":"2013","journal-title":"Journal of Usability Studies."},{"key":"CIT0011","doi-asserted-by":"publisher","DOI":"10.1145\/3405755.3406122"},{"key":"CIT0012","doi-asserted-by":"publisher","DOI":"10.1145\/3290607.3312821"},{"key":"CIT0013","doi-asserted-by":"publisher","DOI":"10.1145\/3274192.3274223"},{"key":"CIT0014","doi-asserted-by":"publisher","DOI":"10.1145\/1842993.1843041"},{"key":"CIT0015","doi-asserted-by":"publisher","DOI":"10.1145\/3411564.3411640"},{"issue":"2","key":"CIT0016","first-page":"255","volume":"16","author":"Escriv\u00e1 V.","year":"2004","journal-title":"Psicothema."},{"key":"CIT0017","doi-asserted-by":"publisher","DOI":"10.1145\/3154862.3154914"},{"key":"CIT0018","doi-asserted-by":"publisher","DOI":"10.1109\/ICETA.2018.8572054"},{"key":"CIT0019","doi-asserted-by":"publisher","DOI":"10.3389\/fneur.2018.00392"},{"key":"CIT0020","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhcs.2019.102384"},{"key":"CIT0021","unstructured":"Hassenzahl, M. 2021. AttrakDiff. http:\/\/www.attrakdiff.de\/."},{"key":"CIT0022","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-322-80058-9_19"},{"key":"CIT0023","doi-asserted-by":"publisher","DOI":"10.1080\/01449290500330331"},{"key":"CIT0024","doi-asserted-by":"publisher","DOI":"10.1007\/s12369-010-0068-5"},{"key":"CIT0025","doi-asserted-by":"publisher","DOI":"10.1145\/2736277.2741669"},{"key":"CIT0026","doi-asserted-by":"publisher","DOI":"10.1177\/1558689806298224"},{"key":"CIT0027","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300316"},{"key":"CIT0028","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300714"},{"key":"CIT0029","doi-asserted-by":"publisher","DOI":"10.1145\/2911451.2911521"},{"key":"CIT0030","unstructured":"Kitchenham, B., and S. Charters. 2007. Guidelines for performing systematic literature reviews in software engineering version."},{"key":"CIT0031","doi-asserted-by":"publisher","DOI":"10.1145\/3404983.3410003"},{"key":"CIT0032","doi-asserted-by":"publisher","DOI":"10.14236\/ewic\/hci2018.21"},{"key":"CIT0033","doi-asserted-by":"publisher","DOI":"10.1145\/2910674.2935860"},{"key":"CIT0034","doi-asserted-by":"publisher","DOI":"10.1109\/roman.2018.8525515"},{"key":"CIT0035","doi-asserted-by":"publisher","DOI":"10.1007\/s12369-013-0182-2"},{"key":"CIT0036","doi-asserted-by":"publisher","DOI":"10.1109\/IROS.2005.1545012"},{"key":"CIT0037","doi-asserted-by":"publisher","DOI":"10.1017\/S0263574706002955"},{"key":"CIT0038","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-540-89350-9_6"},{"key":"CIT0039","doi-asserted-by":"publisher","DOI":"10.1145\/3242671.3242683"},{"key":"CIT0040","doi-asserted-by":"publisher","DOI":"10.1080\/10447318.2018.1455307"},{"key":"CIT0041","doi-asserted-by":"publisher","DOI":"10.1136\/bmj.b2700"},{"key":"CIT0042","doi-asserted-by":"publisher","DOI":"10.1097\/XEB.0000000000000062"},{"key":"CIT0043","doi-asserted-by":"publisher","DOI":"10.1097\/prs.0b013e31828bd400"},{"key":"CIT0044","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-40409-7_42"},{"key":"CIT0045","doi-asserted-by":"publisher","DOI":"10.15439\/2016F302"},{"key":"CIT0046","doi-asserted-by":"publisher","DOI":"10.1016\/j.promfg.2015.07.376"},{"key":"CIT0047","doi-asserted-by":"publisher","DOI":"10.1186\/s12874-017-0468-4"},{"key":"CIT0048","doi-asserted-by":"publisher","DOI":"10.1109\/mprv.2019.2906991"},{"key":"CIT0049","doi-asserted-by":"publisher","DOI":"10.1145\/3097983.3120999"},{"key":"CIT0050","doi-asserted-by":"publisher","DOI":"10.1109\/89.985544"},{"key":"CIT0051","doi-asserted-by":"publisher","DOI":"10.1109\/ROMAN.2017.8172363"},{"key":"CIT0052","doi-asserted-by":"publisher","DOI":"10.1145\/3123818.3123826"},{"key":"CIT0053","doi-asserted-by":"publisher","DOI":"10.1145\/3290607.3299040"},{"key":"CIT0054","unstructured":"Roto, V., E. Law, A. Vermeeren, and J. Hoonhout. 2011. \u201cUser experience white paper: Bringing clarity to the concept of user experience.\u201d Dagstuhl Seminar on Demarcating User Experience."},{"key":"CIT0055","doi-asserted-by":"publisher","DOI":"10.1109\/VR.2007.352497"},{"key":"CIT0056","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2019.03.033"},{"key":"CIT0057","doi-asserted-by":"publisher","DOI":"10.1007\/s10209-008-0116-1"},{"key":"CIT0058","volume-title":"Interaction Design","author":"Sharp H.","year":"2019"},{"key":"CIT0059","doi-asserted-by":"publisher","DOI":"10.1145\/3405755.3406143"},{"key":"CIT0060","doi-asserted-by":"publisher","DOI":"10.1080\/00223890802484381"},{"key":"CIT0061","doi-asserted-by":"publisher","DOI":"10.1002\/spe.2914"},{"key":"CIT0062","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2012.10.018"},{"key":"CIT0063","doi-asserted-by":"publisher","DOI":"10.1145\/1868914.1868973"},{"key":"CIT0064","doi-asserted-by":"publisher","DOI":"10.1145\/2676467.2676480"},{"key":"CIT0065","doi-asserted-by":"publisher","DOI":"10.1037\/0022-3514.54.6.1063"},{"key":"CIT0066","volume-title":"CEUR workshop Proceedings","author":"Weiss B.","year":"2013"},{"key":"CIT0067","doi-asserted-by":"publisher","DOI":"10.1016\/b978-0-444-70304-0.50013-3"},{"key":"CIT0068","doi-asserted-by":"publisher","DOI":"10.13140\/2.1.5094.7840"},{"key":"CIT0069","doi-asserted-by":"publisher","DOI":"10.1145\/2470654.2481308"},{"key":"CIT0070","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300772"},{"key":"CIT0071","doi-asserted-by":"publisher","DOI":"10.1109\/ACIIAsia.2018.8470339"},{"key":"CIT0072","doi-asserted-by":"publisher","DOI":"10.1007\/s11042-014-2161-5"},{"key":"CIT0073","doi-asserted-by":"publisher","DOI":"10.1145\/3405755.3406126"},{"key":"CIT0074","doi-asserted-by":"publisher","DOI":"10.18178\/ijke.2017.3.2.087"}],"container-title":["Behaviour & Information Technology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/0144929X.2021.2001047","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,12,30]],"date-time":"2022-12-30T13:36:30Z","timestamp":1672407390000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/0144929X.2021.2001047"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,12,12]]},"references-count":74,"journal-issue":{"issue":"16","published-print":{"date-parts":[[2022,12,10]]}},"alternative-id":["10.1080\/0144929X.2021.2001047"],"URL":"https:\/\/doi.org\/10.1080\/0144929x.2021.2001047","relation":{},"ISSN":["0144-929X","1362-3001"],"issn-type":[{"value":"0144-929X","type":"print"},{"value":"1362-3001","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,12,12]]},"assertion":[{"value":"The publishing and review policy for this title is described in its Aims & Scope.","order":1,"name":"peerreview_statement","label":"Peer Review Statement"},{"value":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=tbit20","URL":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=tbit20","order":2,"name":"aims_and_scope_url","label":"Aim & Scope"},{"value":"2021-12-12","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}