{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,19]],"date-time":"2026-06-19T05:04:42Z","timestamp":1781845482159,"version":"3.54.5"},"reference-count":93,"publisher":"Informa UK Limited","issue":"2","content-domain":{"domain":["www.tandfonline.com"],"crossmark-restriction":true},"short-container-title":["Behaviour & Information Technology"],"published-print":{"date-parts":[[2023,1,25]]},"DOI":"10.1080\/0144929x.2022.2139758","type":"journal-article","created":{"date-parts":[[2022,11,3]],"date-time":"2022-11-03T16:40:17Z","timestamp":1667493617000},"page":"249-264","update-policy":"https:\/\/doi.org\/10.1080\/tandf_crossmark_01","source":"Crossref","is-referenced-by-count":11,"title":["Factors affecting user experience of contact tracing app during COVID-19: an aspect-based sentiment analysis of user-generated review"],"prefix":"10.1080","volume":"42","author":[{"given":"Satya Bhusan","family":"Dash","sequence":"first","affiliation":[{"name":"Indian Institute of Management Lucknow, Lucknow, India"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Avinash","family":"Jain","sequence":"additional","affiliation":[{"name":"Jindal School of Banking and finance, Jagdishpur, Haryana"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Lipika","family":"Dey","sequence":"additional","affiliation":[{"name":"TCS Research and Innovation Lab, Delhi, India"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Tirthankar","family":"Dasgupta","sequence":"additional","affiliation":[{"name":"TCS Research and Innovation Lab, Delhi, India"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Abir","family":"Naskar","sequence":"additional","affiliation":[{"name":"TCS Research and Innovation Lab, Delhi, India"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"301","published-online":{"date-parts":[[2022,11,3]]},"reference":[{"key":"CIT0001","unstructured":"Aarogya Setu. 2021. Accessed 24 July 2021. https:\/\/www.aarogyasetu.gov.in\/."},{"key":"CIT0002","doi-asserted-by":"publisher","DOI":"10.1037\/h0040968"},{"issue":"1","key":"CIT0003","first-page":"307","volume":"12","author":"Agrawal R.","year":"1996","journal-title":"Advances in Knowledge Discovery and Data Mining"},{"key":"CIT0004","first-page":"54","volume-title":"Proceedings of the 2019 Conference of the North American Chapter of the Association for Computational Linguistics","author":"Akbik A.","year":"2019"},{"key":"CIT0005","doi-asserted-by":"publisher","DOI":"10.1057\/s41270-021-00109-8"},{"key":"CIT0006","doi-asserted-by":"publisher","DOI":"10.2196\/19857"},{"key":"CIT0007","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2013.02.006"},{"key":"CIT0008","doi-asserted-by":"publisher","DOI":"10.1108\/IJCHM-02-2017-0055"},{"issue":"1","key":"CIT0009","first-page":"102","volume":"8","author":"Bilgihan A.","year":"2016","journal-title":"International Journal of Quality"},{"key":"CIT0010","doi-asserted-by":"publisher","DOI":"10.3390\/ijerph18063313"},{"key":"CIT0011","doi-asserted-by":"publisher","DOI":"10.18653\/v1\/d17-1047"},{"key":"CIT0012","doi-asserted-by":"publisher","DOI":"10.1080\/08838151.2020.1834296"},{"key":"CIT0013","unstructured":"Coronavirus App Aarogya Setu becomes the Top Free App Within 3 Days. 2020, April. TIMESOFINDIA.COM. https:\/\/timesofindia.indiatimes.com\/gadgets-news\/coronavirus-app-aarogya-setu-becomes-the-the-top-free-app-within-3-days\/articleshow\/74981974.cms?utm_source=contentofinter+est&utm_medium=text&utm_campaign=cppst."},{"key":"CIT0014","volume-title":"Consumer-Generated Web-Based Tourism Marketing","author":"Cox C.","year":"2008"},{"key":"CIT0015","volume-title":"In International Conference on Language Resource and Evaluation (LREC)","author":"De Marneffe M.-C.","year":"2006"},{"key":"CIT0016","volume-title":"North American Association for Computational Linguistics (NAACL)","author":"Devlin J.","year":"2019"},{"key":"CIT0017","doi-asserted-by":"publisher","DOI":"10.18653\/v1\/D19-1551"},{"key":"CIT0018","doi-asserted-by":"publisher","DOI":"10.1108\/IMDS-12-2020-0697"},{"key":"CIT0019","doi-asserted-by":"publisher","DOI":"10.1145\/3209978.3210115"},{"key":"CIT0020","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2021.106806"},{"key":"CIT0021","doi-asserted-by":"publisher","DOI":"10.1016\/j.emj.2007.08.005"},{"key":"CIT0022","doi-asserted-by":"publisher","DOI":"10.1093\/jamia\/ocaa240"},{"key":"CIT0023","doi-asserted-by":"publisher","DOI":"10.18653\/v1\/P17-1036"},{"key":"CIT0024","doi-asserted-by":"publisher","DOI":"10.1002\/dir.10073"},{"key":"CIT0025","doi-asserted-by":"publisher","DOI":"10.1145\/1014052.1014073"},{"key":"CIT0026","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2004.06.003"},{"key":"CIT0027","doi-asserted-by":"publisher","DOI":"10.18653\/v1\/D18-1136"},{"key":"CIT0028","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2017.03.005"},{"key":"CIT0029","doi-asserted-by":"publisher","DOI":"10.1177\/1470785319848955"},{"key":"CIT0030","unstructured":"India\u2019s Aarogya Setu Becomes World\u2019s Highest Downloaded App in Just 13 Days. 2020, April 15. Accessed 30 March 2021. https:\/\/www.livemint.com\/technology\/tech-news\/india-s-aarogya-setu-becomes-world-s-highest-downloaded-app-in-just-13-days-11586954392024.html."},{"key":"CIT0031","doi-asserted-by":"publisher","DOI":"10.1080\/25741292.2020.1850404"},{"key":"CIT0032","doi-asserted-by":"publisher","DOI":"10.1007\/s11628-020-00424-7"},{"key":"CIT0033","doi-asserted-by":"publisher","DOI":"10.2196\/21613"},{"key":"CIT0034","doi-asserted-by":"publisher","DOI":"10.1108\/IntR-07-2016-0206"},{"key":"CIT0035","doi-asserted-by":"publisher","DOI":"10.24963\/ijcai.2018\/583"},{"key":"CIT0036","doi-asserted-by":"publisher","DOI":"10.1080\/0960085X.2021.1920857"},{"key":"CIT0037","volume-title":"In Proceedings of 2018 10th International Conference on Knowledge and Systems Engineering, KSE 2018, 25\u201330","author":"Ma D.","year":"2018"},{"key":"CIT0038","doi-asserted-by":"publisher","DOI":"10.2501\/IJMR-53-6-771-792"},{"key":"CIT0039","doi-asserted-by":"publisher","DOI":"10.3115\/v1\/P14-5010"},{"key":"CIT0040","doi-asserted-by":"publisher","DOI":"10.1609\/aaai.v35i15.17597"},{"key":"CIT0041","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2020.102641"},{"issue":"2","key":"CIT0042","first-page":"117","volume":"85","author":"Meyer C.","year":"2007","journal-title":"Harvard Business Review"},{"key":"CIT0043","doi-asserted-by":"publisher","DOI":"10.1177\/14707853211047515"},{"key":"CIT0044","unstructured":"MIT Downgrades Arogya Setu App Rating to 1 Out of 5 for Collecting More Data than Required. 2020, May 22. Accessed 24 May 2021. https:\/\/www.nationalheraldindia.com\/india\/mit-downgrades-arogya-setu-app-rating-to-1-out-of-5-for-collecting-more-data-than-required."},{"key":"CIT0045","doi-asserted-by":"publisher","DOI":"10.1007\/s11845-020-02389-y"},{"key":"CIT0046","doi-asserted-by":"publisher","DOI":"10.1504\/IJMC.2015.067960"},{"key":"CIT0047","doi-asserted-by":"publisher","DOI":"10.2196\/28961"},{"key":"CIT0048","doi-asserted-by":"publisher","DOI":"10.1109\/RE.2013.6636712"},{"key":"CIT0049","doi-asserted-by":"publisher","DOI":"10.1177\/002224298504900403"},{"key":"CIT0050","doi-asserted-by":"publisher","DOI":"10.1080\/10864415.2003.11044275"},{"key":"CIT0051","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.88.5.879"},{"key":"CIT0052","doi-asserted-by":"publisher","DOI":"10.18653\/v1\/S16-1002"},{"key":"CIT0053","doi-asserted-by":"publisher","DOI":"10.1108\/eb046814"},{"key":"CIT0054","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2021.102468"},{"key":"CIT0055","doi-asserted-by":"publisher","DOI":"10.1016\/j.hlpt.2021.100573"},{"key":"CIT0056","doi-asserted-by":"publisher","DOI":"10.1108\/IJPCC-10-2020-0166"},{"key":"CIT0057","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijmedinf.2021.104571"},{"key":"CIT0058","doi-asserted-by":"publisher","DOI":"10.1007\/s11573-018-0915-7"},{"key":"CIT0059","doi-asserted-by":"publisher","DOI":"10.1145\/1456659.1456684"},{"key":"CIT0060","first-page":"1","author":"Riillo C. A. F.","year":"2020","journal-title":"\u00c9conomie et Statistiques"},{"key":"CIT0061","doi-asserted-by":"publisher","DOI":"10.1080\/0267257X.2021.2017323"},{"key":"CIT0062","doi-asserted-by":"publisher","DOI":"10.1080\/17489725.2020.1811409"},{"key":"CIT0063","doi-asserted-by":"publisher","DOI":"10.1002\/9780470689646.ch1"},{"key":"CIT0064","doi-asserted-by":"publisher","DOI":"10.18653\/v1\/D16-1103"},{"key":"CIT0065","author":"Saw Young Em","year":"2020","journal-title":"MedRxiv"},{"key":"CIT0066","doi-asserted-by":"publisher","DOI":"10.2196\/24730"},{"key":"CIT0067","doi-asserted-by":"publisher","DOI":"10.2196\/25859"},{"key":"CIT0068","doi-asserted-by":"publisher","DOI":"10.1362\/026725799784870496"},{"key":"CIT0069","doi-asserted-by":"publisher","DOI":"10.1016\/S0167-8116(03)00016-8"},{"key":"CIT0070","doi-asserted-by":"publisher","DOI":"10.1109\/TEM.2020.3019033"},{"key":"CIT0071","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2016.11.007"},{"key":"CIT0072","doi-asserted-by":"publisher","DOI":"10.1017\/S0373463321000175"},{"key":"CIT0073","volume-title":"In International Conference on Language Resource and Evaluation (LREC), 1083\u20131086","author":"Strapparava C.","year":"2004"},{"key":"CIT0074","volume-title":"In Vol. 1 of NAACL HLT 2019 \u2013 2019 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies \u2013 Proceedings of the Conference, 380\u2013385","author":"Sun C.","year":"2019"},{"key":"CIT0075","volume-title":"In COLING 2016 \u2013 26th International Conference on Computational Linguistics, Proceedings of COLING 2016: Technical Papers, 3298\u20133307","author":"Tang D.","year":"2016"},{"key":"CIT0076","doi-asserted-by":"publisher","DOI":"10.18653\/v1\/D16-1021"},{"key":"CIT0077","author":"Thomas R.","year":"2020","journal-title":"MedRxiv Preprint"},{"key":"CIT0078","doi-asserted-by":"publisher","DOI":"10.2196\/27768"},{"key":"CIT0079","doi-asserted-by":"publisher","DOI":"10.1016\/j.techsoc.2021.101755"},{"key":"CIT0080","doi-asserted-by":"publisher","DOI":"10.1080\/0960085X.2020.1784046"},{"key":"CIT0081","doi-asserted-by":"publisher","DOI":"10.2196\/26318"},{"key":"CIT0082","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2021.102395"},{"key":"CIT0083","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretai.2008.11.001"},{"key":"CIT0084","doi-asserted-by":"publisher","DOI":"10.2196\/25701"},{"key":"CIT0085","doi-asserted-by":"publisher","DOI":"10.2196\/20572"},{"key":"CIT0086","doi-asserted-by":"publisher","DOI":"10.1089\/cyber.2020.0483"},{"key":"CIT0087","doi-asserted-by":"publisher","DOI":"10.18653\/v1\/D16-1058"},{"key":"CIT0088","doi-asserted-by":"publisher","DOI":"10.1509\/jm.15.0413"},{"key":"CIT0089","doi-asserted-by":"publisher","DOI":"10.18653\/v1\/P18-2094"},{"key":"CIT0090","doi-asserted-by":"publisher","DOI":"10.2196\/18936"},{"key":"CIT0091","doi-asserted-by":"publisher","DOI":"10.1609\/aaai.v30i1.10380"},{"key":"CIT0092","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretai.2012.10.004"},{"key":"CIT0093","doi-asserted-by":"publisher","DOI":"10.2196\/25525"}],"container-title":["Behaviour & Information Technology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/0144929X.2022.2139758","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,2,20]],"date-time":"2023-02-20T11:21:44Z","timestamp":1676892104000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/0144929X.2022.2139758"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,11,3]]},"references-count":93,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2023,1,25]]}},"alternative-id":["10.1080\/0144929X.2022.2139758"],"URL":"https:\/\/doi.org\/10.1080\/0144929x.2022.2139758","relation":{},"ISSN":["0144-929X","1362-3001"],"issn-type":[{"value":"0144-929X","type":"print"},{"value":"1362-3001","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022,11,3]]},"assertion":[{"value":"The publishing and review policy for this title is described in its Aims & Scope.","order":1,"name":"peerreview_statement","label":"Peer Review Statement"},{"value":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=tbit20","URL":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=tbit20","order":2,"name":"aims_and_scope_url","label":"Aim & Scope"},{"value":"2021-09-27","order":0,"name":"received","label":"Received","group":{"name":"publication_history","label":"Publication History"}},{"value":"2022-10-18","order":2,"name":"accepted","label":"Accepted","group":{"name":"publication_history","label":"Publication History"}},{"value":"2022-11-03","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}