{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,31]],"date-time":"2026-03-31T10:23:45Z","timestamp":1774952625587,"version":"3.50.1"},"reference-count":101,"publisher":"Informa UK Limited","issue":"1","funder":[{"DOI":"10.13039\/501100012456","name":"National Social Science Foundation of China","doi-asserted-by":"publisher","award":["22BGJ037"],"award-info":[{"award-number":["22BGJ037"]}],"id":[{"id":"10.13039\/501100012456","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/100022955","name":"Fundamental Research Funds for the Provincial Universities of Zhejiang","doi-asserted-by":"publisher","award":["GB202301004"],"award-info":[{"award-number":["GB202301004"]}],"id":[{"id":"10.13039\/100022955","id-type":"DOI","asserted-by":"publisher"}]},{"name":"Zhejiang Provincial Federation of Social Sciences","award":["2023N009"],"award-info":[{"award-number":["2023N009"]}]},{"name":"Humanities and Social Sciences Research Project of Zhejiang Provincial Department of Education","award":["Y202248811"],"award-info":[{"award-number":["Y202248811"]}]},{"name":"Zhejiang University of Technology Humanities and Social Sciences Pre-Research Fund Project","award":["SKY-ZX-20210175"],"award-info":[{"award-number":["SKY-ZX-20210175"]}]},{"name":"Zhejiang Province University Students Science and Technology Innovation Activity Program","award":["2023R403086"],"award-info":[{"award-number":["2023R403086"]}]}],"content-domain":{"domain":["www.tandfonline.com"],"crossmark-restriction":true},"short-container-title":["Behaviour & Information Technology"],"published-print":{"date-parts":[[2026,1,2]]},"DOI":"10.1080\/0144929x.2025.2511736","type":"journal-article","created":{"date-parts":[[2025,6,2]],"date-time":"2025-06-02T03:05:02Z","timestamp":1748833502000},"page":"128-156","update-policy":"https:\/\/doi.org\/10.1080\/tandf_crossmark_01","source":"Crossref","is-referenced-by-count":3,"title":["What shapes your livestreaming e-commerce purchasing? Enjoying the social atmosphere of flourishing virtual social servicescapes"],"prefix":"10.1080","volume":"45","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-4163-2218","authenticated-orcid":false,"given":"Cong","family":"Cao","sequence":"first","affiliation":[{"name":"Zhejiang University of Technology","place":["Hangzhou, People\u2019s Republic of China"]}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jie","family":"Lv","sequence":"additional","affiliation":[{"name":"Zhejiang University of Technology","place":["Hangzhou, People\u2019s Republic of China"]},{"name":"Zhejiang A&F University","place":["Zhuji, People\u2019s Republic of China"]}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Hanyi","family":"Xu","sequence":"additional","affiliation":[{"name":"Zhejiang University of Technology","place":["Hangzhou, People\u2019s Republic of China"]}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Xuanwu","family":"Zhang","sequence":"additional","affiliation":[{"name":"Zhejiang University of Technology","place":["Hangzhou, People\u2019s Republic of China"]}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"301","published-online":{"date-parts":[[2025,6,2]]},"reference":[{"key":"e_1_3_2_2_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2018.04.011"},{"key":"e_1_3_2_3_1","doi-asserted-by":"publisher","DOI":"10.1509\/jmkg.66.2.120.18470"},{"key":"e_1_3_2_4_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2012.06.017"},{"key":"e_1_3_2_5_1","doi-asserted-by":"publisher","DOI":"10.1002\/mar.20354"},{"issue":"3","key":"e_1_3_2_6_1","first-page":"85","article-title":"Managing the Total Customer Experience","volume":"43","author":"Berry L. L.","year":"2002","unstructured":"Berry, L. L., L. P. Carbone, and S. H. Haeckel. 2002. \u201cManaging the Total Customer Experience.\u201d MIT Sloan Management Review 43 (3): 85\u201389.","journal-title":"MIT Sloan Management Review"},{"key":"e_1_3_2_7_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2017.02.044"},{"key":"e_1_3_2_8_1","doi-asserted-by":"publisher","DOI":"10.1177\/002224299205600205"},{"key":"e_1_3_2_9_1","doi-asserted-by":"publisher","DOI":"10.1177\/0022242918809930"},{"key":"e_1_3_2_10_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretai.2012.01.006"},{"key":"e_1_3_2_11_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2016.06.005"},{"key":"e_1_3_2_12_1","doi-asserted-by":"publisher","DOI":"10.1108\/josm-06-2016-0142"},{"key":"e_1_3_2_13_1","doi-asserted-by":"publisher","DOI":"10.1080\/10447318.2024.2434769"},{"key":"e_1_3_2_14_1","doi-asserted-by":"publisher","DOI":"10.1108\/intr-11-2018-0487"},{"key":"e_1_3_2_15_1","doi-asserted-by":"publisher","DOI":"10.1080\/01449290701770574"},{"key":"e_1_3_2_16_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2020.102106"},{"key":"e_1_3_2_17_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2021.102551"},{"key":"e_1_3_2_18_1","volume-title":"Marketing Research: Methodological Foundations","author":"Churchill G. A.","year":"2004","unstructured":"Churchill, G. A., and D. Iacobucci. 2004. Marketing Research: Methodological Foundations. 9th ed. Mason, OH: Thomson South-Western.","edition":"9"},{"key":"e_1_3_2_19_1","doi-asserted-by":"publisher","DOI":"10.1177\/13567667211038955"},{"key":"e_1_3_2_20_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2018.06.002"},{"key":"e_1_3_2_21_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2020.113466"},{"key":"e_1_3_2_22_1","doi-asserted-by":"publisher","DOI":"10.1177\/002224378101800104"},{"key":"e_1_3_2_23_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2020.07.050"},{"key":"e_1_3_2_24_1","doi-asserted-by":"publisher","DOI":"10.1177\/009365087014005005"},{"key":"e_1_3_2_25_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2023.103356"},{"key":"e_1_3_2_26_1","doi-asserted-by":"publisher","DOI":"10.1080\/0144929x.2018.1484514"},{"key":"e_1_3_2_27_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.omega.2004.01.006"},{"key":"e_1_3_2_28_1","doi-asserted-by":"publisher","DOI":"10.1108\/ijchm-08-2016-0454"},{"key":"e_1_3_2_29_1","doi-asserted-by":"publisher","DOI":"10.1108\/imds-04-2016-0130"},{"key":"e_1_3_2_30_1","volume-title":"A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM)","author":"Hair J. F.","year":"2022","unstructured":"Hair, J. F., G. T. M. Hult, C. M. Ringle, and M. Sarstedt. 2022. A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). 3rd ed. Thousand Oaks, CA: SAGE Publications, Inc.","edition":"3"},{"key":"e_1_3_2_31_1","doi-asserted-by":"publisher","DOI":"10.1108\/ebr-11-2018-0203"},{"key":"e_1_3_2_32_1","doi-asserted-by":"publisher","DOI":"10.1108\/08876041011040631"},{"key":"e_1_3_2_33_1","doi-asserted-by":"publisher","DOI":"10.1007\/s11747-014-0403-8"},{"key":"e_1_3_2_34_1","doi-asserted-by":"publisher","DOI":"10.1108\/jpbm-03-2022-3926"},{"key":"e_1_3_2_35_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2021.102482"},{"key":"e_1_3_2_36_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.elerap.2012.12.003"},{"key":"e_1_3_2_37_1","doi-asserted-by":"publisher","DOI":"10.1007\/s40558-016-0073-0"},{"key":"e_1_3_2_38_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1083-6101.1999.tb00333.x"},{"key":"e_1_3_2_39_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.techsoc.2023.102265"},{"key":"e_1_3_2_40_1","doi-asserted-by":"publisher","DOI":"10.1108\/jstp-03-2015-0064"},{"key":"e_1_3_2_41_1","doi-asserted-by":"publisher","DOI":"10.1080\/15256480.2015.1054758"},{"key":"e_1_3_2_42_1","doi-asserted-by":"publisher","DOI":"10.1086\/605364"},{"key":"e_1_3_2_43_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2023.122407"},{"key":"e_1_3_2_44_1","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.45.4.533"},{"key":"e_1_3_2_45_1","doi-asserted-by":"publisher","DOI":"10.1080\/02642069.2022.2147513"},{"key":"e_1_3_2_46_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.pubrev.2017.02.006"},{"key":"e_1_3_2_47_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2009.11.009"},{"key":"e_1_3_2_48_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jcps.2010.06.015"},{"key":"e_1_3_2_49_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2015.01.004"},{"key":"e_1_3_2_50_1","doi-asserted-by":"publisher","DOI":"10.1080\/0144929x.2022.2145998"},{"key":"e_1_3_2_51_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2021.102478"},{"key":"e_1_3_2_52_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretai.2020.10.004"},{"key":"e_1_3_2_53_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2019.102376"},{"key":"e_1_3_2_54_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2011.05.009"},{"key":"e_1_3_2_55_1","doi-asserted-by":"publisher","DOI":"10.1177\/00222437211002477"},{"key":"e_1_3_2_56_1","doi-asserted-by":"publisher","DOI":"10.1080\/15378020.2016.1206773"},{"key":"e_1_3_2_57_1","doi-asserted-by":"publisher","DOI":"10.1108\/ijchm-11-2017-0722"},{"key":"e_1_3_2_58_1","doi-asserted-by":"publisher","DOI":"10.1080\/00913367.2020.1795758"},{"key":"e_1_3_2_59_1","doi-asserted-by":"publisher","DOI":"10.1177\/19389655211025475"},{"key":"e_1_3_2_60_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2018.05.018"},{"key":"e_1_3_2_61_1","doi-asserted-by":"publisher","DOI":"10.1207\/s15327663jcp1504_3"},{"key":"e_1_3_2_62_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.tele.2021.101562"},{"key":"e_1_3_2_63_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.elerap.2022.101193"},{"key":"e_1_3_2_64_1","doi-asserted-by":"publisher","DOI":"10.1111\/jcc4.12030"},{"key":"e_1_3_2_65_1","doi-asserted-by":"publisher","DOI":"10.3390\/JOITMC6030077"},{"key":"e_1_3_2_66_1","doi-asserted-by":"publisher","DOI":"10.1037\/0021-9010.88.5.879"},{"key":"e_1_3_2_67_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.foodqual.2022.104601"},{"key":"e_1_3_2_68_1","doi-asserted-by":"publisher","DOI":"10.1038\/nrn1651"},{"key":"e_1_3_2_69_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jfbs.2014.01.002"},{"key":"e_1_3_2_70_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2023.103621"},{"key":"e_1_3_2_71_1","volume-title":"The Social Psychology of Telecommunications","author":"Short J.","year":"1976","unstructured":"Short, J., E. Williams, and B. Christie. 1976. The Social Psychology of Telecommunications. New York: Wiley."},{"key":"e_1_3_2_72_1","doi-asserted-by":"publisher","DOI":"10.25300\/misq\/2014\/38.2.02"},{"key":"e_1_3_2_73_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.protcy.2013.11.028"},{"key":"e_1_3_2_74_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.elerap.2019.100886"},{"key":"e_1_3_2_75_1","doi-asserted-by":"publisher","DOI":"10.4018\/IJEBR.2020070105"},{"key":"e_1_3_2_76_1","doi-asserted-by":"publisher","DOI":"10.1177\/1470593103040785"},{"key":"e_1_3_2_77_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ausmj.2010.04.001"},{"key":"e_1_3_2_78_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.tmp.2020.100660"},{"key":"e_1_3_2_79_1","doi-asserted-by":"publisher","DOI":"10.1080\/02642069.2011.556190"},{"key":"e_1_3_2_80_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.telpol.2018.03.006"},{"key":"e_1_3_2_81_1","doi-asserted-by":"publisher","DOI":"10.1177\/0093650221995316"},{"key":"e_1_3_2_82_1","doi-asserted-by":"publisher","DOI":"10.1177\/1094670516679272"},{"key":"e_1_3_2_83_1","doi-asserted-by":"publisher","DOI":"10.1080\/0144929x.2020.1754911"},{"key":"e_1_3_2_84_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2023.103415"},{"key":"e_1_3_2_85_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretai.2008.11.001"},{"key":"e_1_3_2_86_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2022.103109"},{"key":"e_1_3_2_87_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.1050.0042"},{"key":"e_1_3_2_88_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2023.103614"},{"key":"e_1_3_2_89_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2023.114104"},{"key":"e_1_3_2_90_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.tmp.2021.100917"},{"key":"e_1_3_2_91_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.elerap.2023.101335"},{"key":"e_1_3_2_92_1","doi-asserted-by":"publisher","DOI":"10.1080\/0144929x.2023.2196355"},{"key":"e_1_3_2_93_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jhtm.2023.01.001"},{"key":"e_1_3_2_94_1","doi-asserted-by":"publisher","DOI":"10.1002\/mar.21641"},{"key":"e_1_3_2_95_1","doi-asserted-by":"publisher","DOI":"10.1080\/19368623.2014.929550"},{"key":"e_1_3_2_96_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2021.107052"},{"key":"e_1_3_2_97_1","doi-asserted-by":"publisher","DOI":"10.1177\/21582440211006691"},{"key":"e_1_3_2_98_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.elerap.2023.101284"},{"key":"e_1_3_2_99_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2020.102782"},{"key":"e_1_3_2_100_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.eap.2023.02.005"},{"key":"e_1_3_2_101_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.elerap.2018.11.002"},{"key":"e_1_3_2_102_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2015.02.054"}],"container-title":["Behaviour & Information Technology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/0144929X.2025.2511736","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,1,2]],"date-time":"2026-01-02T13:34:56Z","timestamp":1767360896000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/0144929X.2025.2511736"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025,6,2]]},"references-count":101,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2026,1,2]]}},"alternative-id":["10.1080\/0144929X.2025.2511736"],"URL":"https:\/\/doi.org\/10.1080\/0144929x.2025.2511736","relation":{},"ISSN":["0144-929X","1362-3001"],"issn-type":[{"value":"0144-929X","type":"print"},{"value":"1362-3001","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025,6,2]]},"assertion":[{"value":"The publishing and review policy for this title is described in its Aims & Scope.","order":1,"name":"peerreview_statement","label":"Peer Review Statement"},{"value":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=tbit20","URL":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=tbit20","order":2,"name":"aims_and_scope_url","label":"Aim & Scope"},{"value":"2023-03-09","order":0,"name":"received","label":"Received","group":{"name":"publication_history","label":"Publication History"}},{"value":"2025-05-14","order":2,"name":"accepted","label":"Accepted","group":{"name":"publication_history","label":"Publication History"}},{"value":"2025-06-02","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}