{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,30]],"date-time":"2026-05-30T03:35:18Z","timestamp":1780112118280,"version":"3.54.0"},"reference-count":67,"publisher":"Informa UK Limited","issue":"2","content-domain":{"domain":["www.tandfonline.com"],"crossmark-restriction":true},"short-container-title":["Journal of the Operational Research Society"],"published-print":{"date-parts":[[2022,2]]},"DOI":"10.1080\/01605682.2020.1824554","type":"journal-article","created":{"date-parts":[[2020,11,6]],"date-time":"2020-11-06T09:44:11Z","timestamp":1604655851000},"page":"207-229","update-policy":"https:\/\/doi.org\/10.1080\/tandf_crossmark_01","source":"Crossref","is-referenced-by-count":40,"title":["Implementing healthcare service quality enhancement using a cloud-support QFD model integrated with TODIM method and linguistic distribution assessments"],"prefix":"10.1080","volume":"73","author":[{"given":"Ru-xin","family":"Nie","sequence":"first","affiliation":[{"name":"Central South University","place":["Changsha, PR China"]},{"name":"City University of Hong Kong","place":["Kowloon Tong, PR China"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Zhang-peng","family":"Tian","sequence":"additional","affiliation":[{"name":"China University of Mining and Technology","place":["Xuzhou, PR China"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Chin","family":"Kwai Sang","sequence":"additional","affiliation":[{"name":"City University of Hong Kong","place":["Kowloon Tong, PR China"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7668-4881","authenticated-orcid":false,"given":"Jian-qiang","family":"Wang","sequence":"additional","affiliation":[{"name":"Central South University","place":["Changsha, PR China"]}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"301","published-online":{"date-parts":[[2020,11,6]]},"reference":[{"key":"e_1_3_4_2_1","doi-asserted-by":"publisher","DOI":"10.1080\/14783363.2018.1427501"},{"key":"e_1_3_4_3_1","doi-asserted-by":"publisher","DOI":"10.1108\/K-04-2019-0269"},{"key":"e_1_3_4_4_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ejor.2017.06.006"},{"issue":"5","key":"e_1_3_4_5_1","first-page":"780","article-title":"Improved two-tuple linguistic representation model based on new linguistic evaluation scale","volume":"25","author":"Bao G. Y.","year":"2010","unstructured":"Bao, G. Y., Lian, X. L., He, M., & Wang, L. L. (2010). Improved two-tuple linguistic representation model based on new linguistic evaluation scale. Control & Decision, 25(5), 780\u2013784.","journal-title":"Control & Decision"},{"key":"e_1_3_4_6_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ejor.2009.01.021"},{"key":"e_1_3_4_7_1","doi-asserted-by":"publisher","DOI":"10.1057\/jors.2014.85"},{"key":"e_1_3_4_8_1","doi-asserted-by":"publisher","DOI":"10.1080\/14783363.2016.1174058"},{"key":"e_1_3_4_9_1","doi-asserted-by":"publisher","DOI":"10.1108\/IJHCQA-04-2014-0040"},{"key":"e_1_3_4_10_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ejor.2016.10.028"},{"key":"e_1_3_4_11_1","doi-asserted-by":"publisher","DOI":"10.1080\/01605682.2019.1571005"},{"key":"e_1_3_4_12_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10479-016-2356-4"},{"key":"e_1_3_4_13_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jairtraman.2017.06.001"},{"key":"e_1_3_4_14_1","doi-asserted-by":"publisher","DOI":"10.1080\/14783363.2018.1470897"},{"key":"e_1_3_4_15_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2019.04.022"},{"key":"e_1_3_4_16_1","doi-asserted-by":"publisher","DOI":"10.1080\/00207543.2018.1470343"},{"key":"e_1_3_4_17_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10479-016-2208-2"},{"key":"e_1_3_4_18_1","doi-asserted-by":"publisher","DOI":"10.1108\/09526861311297343"},{"key":"e_1_3_4_19_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2018.05.028"},{"key":"e_1_3_4_20_1","doi-asserted-by":"publisher","DOI":"10.1080\/00207543.2015.1041574"},{"key":"e_1_3_4_21_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ejor.2014.02.042"},{"key":"e_1_3_4_22_1","doi-asserted-by":"publisher","DOI":"10.1080\/01605682.2018.1489355"},{"key":"e_1_3_4_23_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.compind.2015.08.005"},{"key":"e_1_3_4_24_1","doi-asserted-by":"publisher","DOI":"10.1080\/20479700.2017.1359956"},{"key":"e_1_3_4_25_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.asoc.2014.03.008"},{"key":"e_1_3_4_26_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2018.06.027"},{"key":"e_1_3_4_27_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2019.06.008"},{"key":"e_1_3_4_28_1","doi-asserted-by":"publisher","DOI":"10.1080\/00207543.2016.1253890"},{"key":"e_1_3_4_29_1","doi-asserted-by":"publisher","DOI":"10.1080\/00207543.2017.1417650"},{"key":"e_1_3_4_30_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.omega.2019.102175"},{"key":"e_1_3_4_31_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ins.2019.03.079"},{"key":"e_1_3_4_32_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ins.2019.02.022"},{"key":"e_1_3_4_33_1","doi-asserted-by":"publisher","DOI":"10.5772\/61821"},{"key":"e_1_3_4_34_1","doi-asserted-by":"publisher","DOI":"10.1080\/14783363.2017.1328980"},{"key":"e_1_3_4_35_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2016.10.011"},{"key":"e_1_3_4_36_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.omega.2019.01.009"},{"key":"e_1_3_4_37_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.omega.2019.06.001"},{"key":"e_1_3_4_38_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jclepro.2018.06.144"},{"key":"e_1_3_4_39_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.knosys.2018.05.030"},{"key":"e_1_3_4_40_1","doi-asserted-by":"publisher","DOI":"10.3390\/sym10090393"},{"key":"e_1_3_4_41_1","doi-asserted-by":"publisher","DOI":"10.1080\/00207721.2017.1367433"},{"key":"e_1_3_4_42_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2017.10.001"},{"key":"e_1_3_4_43_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ins.2019.05.090"},{"key":"e_1_3_4_44_1","doi-asserted-by":"publisher","DOI":"10.1016\/0360-8352(96)00171-4"},{"key":"e_1_3_4_45_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.omega.2014.11.009"},{"key":"e_1_3_4_46_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.omega.2015.12.001"},{"key":"e_1_3_4_47_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2017.11.009"},{"key":"e_1_3_4_48_1","doi-asserted-by":"publisher","DOI":"10.31181\/dmame1801121r"},{"key":"e_1_3_4_49_1","doi-asserted-by":"publisher","DOI":"10.5958\/0976-5506.2018.00299.1"},{"key":"e_1_3_4_50_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.knosys.2020.105572"},{"key":"e_1_3_4_51_1","doi-asserted-by":"publisher","DOI":"10.1007\/s11192-019-03032-z"},{"key":"e_1_3_4_52_1","doi-asserted-by":"publisher","DOI":"10.1080\/01605682.2019.1632752"},{"key":"e_1_3_4_53_1","doi-asserted-by":"publisher","DOI":"10.1111\/exsy.12419"},{"key":"e_1_3_4_54_1","doi-asserted-by":"publisher","DOI":"10.1109\/TFUZZ.2020.2995229"},{"key":"e_1_3_4_55_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.seps.2019.04.002"},{"key":"e_1_3_4_56_1","doi-asserted-by":"publisher","DOI":"10.1007\/BF00122574"},{"key":"e_1_3_4_57_1","doi-asserted-by":"publisher","DOI":"10.1080\/00207543.2019.1657246"},{"key":"e_1_3_4_58_1","doi-asserted-by":"publisher","DOI":"10.1080\/01605682.2018.1489341"},{"key":"e_1_3_4_59_1","doi-asserted-by":"publisher","DOI":"10.1080\/00207543.2016.1259670"},{"key":"e_1_3_4_60_1","doi-asserted-by":"publisher","DOI":"10.1111\/itor.12484"},{"key":"e_1_3_4_61_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.inffus.2017.11.008"},{"key":"e_1_3_4_62_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.inffus.2019.06.003"},{"key":"e_1_3_4_63_1","doi-asserted-by":"publisher","DOI":"10.1080\/24725854.2018.1542545"},{"key":"e_1_3_4_64_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijpe.2020.107745"},{"key":"e_1_3_4_65_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2018.08.017"},{"key":"e_1_3_4_66_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.knosys.2018.05.038"},{"key":"e_1_3_4_67_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.inffus.2012.01.006"},{"key":"e_1_3_4_68_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10845-016-1224-z"}],"container-title":["Journal of the Operational Research Society"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/01605682.2020.1824554","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,1,20]],"date-time":"2026-01-20T18:33:27Z","timestamp":1768934007000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/01605682.2020.1824554"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,11,6]]},"references-count":67,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2022,2]]}},"alternative-id":["10.1080\/01605682.2020.1824554"],"URL":"https:\/\/doi.org\/10.1080\/01605682.2020.1824554","relation":{},"ISSN":["0160-5682","1476-9360"],"issn-type":[{"value":"0160-5682","type":"print"},{"value":"1476-9360","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020,11,6]]},"assertion":[{"value":"The publishing and review policy for this title is described in its Aims & Scope.","order":1,"name":"peerreview_statement","label":"Peer Review Statement"},{"value":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=tjor20","URL":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=tjor20","order":2,"name":"aims_and_scope_url","label":"Aim & Scope"},{"value":"2020-01-12","order":0,"name":"received","label":"Received","group":{"name":"publication_history","label":"Publication History"}},{"value":"2020-08-04","order":1,"name":"revised","label":"Revised","group":{"name":"publication_history","label":"Publication History"}},{"value":"2020-09-12","order":2,"name":"accepted","label":"Accepted","group":{"name":"publication_history","label":"Publication History"}},{"value":"2020-11-06","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}