{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,24]],"date-time":"2026-02-24T21:02:52Z","timestamp":1771966972662,"version":"3.50.1"},"reference-count":59,"publisher":"Informa UK Limited","issue":"4","funder":[{"name":"supported by the Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery"}],"content-domain":{"domain":["www.tandfonline.com"],"crossmark-restriction":true},"short-container-title":["Journal of Management Information Systems"],"published-print":{"date-parts":[[2020,10,1]]},"DOI":"10.1080\/07421222.2020.1831775","type":"journal-article","created":{"date-parts":[[2020,12,1]],"date-time":"2020-12-01T08:22:23Z","timestamp":1606810943000},"page":"1073-1098","update-policy":"https:\/\/doi.org\/10.1080\/tandf_crossmark_01","source":"Crossref","is-referenced-by-count":62,"title":["Harnessing Artificial Intelligence to Improve the Quality of Answers in Online Question-answering Health Forums"],"prefix":"10.1080","volume":"37","author":[{"given":"Reza","family":"Mousavi","sequence":"first","affiliation":[{"name":"McIntire School of Commerce, University of Virginia, Charlottesville, Virginia, USA"}]},{"given":"T.S.","family":"Raghu","sequence":"additional","affiliation":[{"name":"W. P. Carey School of Business, Arizona State University, Tempe, Arizona, USA"}]},{"given":"Keith","family":"Frey","sequence":"additional","affiliation":[{"name":"CommonSpirit Health (Dignity Health), Phoenix, Arizona, USA"}]}],"member":"301","published-online":{"date-parts":[[2020,12,1]]},"reference":[{"key":"cit0001","doi-asserted-by":"publisher","DOI":"10.1287\/isre.2013.0497"},{"key":"cit0002","doi-asserted-by":"publisher","DOI":"10.1145\/1341531.1341557"},{"key":"cit0003","volume-title":"Tenth International AAAI Conference on Web and Social Media","author":"Ben-Sasson A.","year":"2016"},{"key":"cit0004","doi-asserted-by":"publisher","DOI":"10.1287\/isre.2015.0605"},{"key":"cit0005","doi-asserted-by":"crossref","unstructured":"Bowler, L.; Mattern, E.; Jeng, W.; Oh, J.S.; and He, D. I know what you are going through: answers to informational questions about eating disorders in yahoo! answers: a qualitative study. In 76th Annual Meeting of the Association for Information Science and Technology. American Society for Information Science, Montreal, Quebec, Canada, 2013, pp. 1\u20136.","DOI":"10.1002\/meet.14505001057"},{"key":"cit0006","volume-title":"Handbook of Survey Research","author":"Bradburn N.M.","year":"2013"},{"key":"cit0007","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.2014.2069"},{"key":"cit0008","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.1050.0434"},{"key":"cit0009","doi-asserted-by":"publisher","DOI":"10.1080\/07421222.2018.1550547"},{"key":"cit0010","doi-asserted-by":"publisher","DOI":"10.1016\/j.jpeds.2012.06.004"},{"key":"cit0011","doi-asserted-by":"publisher","DOI":"10.1046\/j.1525-1497.1997.00084.x"},{"key":"cit0012","doi-asserted-by":"publisher","DOI":"10.2753\/MIS0742-1222290407"},{"key":"cit0013","doi-asserted-by":"publisher","DOI":"10.1080\/07421222.2018.1451954"},{"key":"cit0014","doi-asserted-by":"crossref","unstructured":"Dou, W.; Lim, K.H.; Su, C.; Zhou, N.; and Cui, N. Brand positioning strategy using search engine marketing. MIS Quarterly 34, 2010, 261\u2013279. https:\/\/www.jstor.org\/stable\/20721427.","DOI":"10.2307\/20721427"},{"key":"cit0015","unstructured":"Falbel, D. Classifying duplicate questions from quora with keras. RStudio AI Blog. January 9, 2018. https:\/\/blogs.rstudio.com\/ai\/posts\/2018-01-09-keras-duplicate-questions-quora. (accessed on June 28, 2020)"},{"key":"cit0016","doi-asserted-by":"publisher","DOI":"10.1136\/jamia.2002.0090073"},{"key":"cit0017","doi-asserted-by":"publisher","DOI":"10.1093\/poq\/nfn059"},{"key":"cit0018","doi-asserted-by":"publisher","DOI":"10.1109\/TKDE.2010.188"},{"key":"cit0019","doi-asserted-by":"publisher","DOI":"10.1287\/mksc.1110.0700"},{"key":"cit0020","doi-asserted-by":"publisher","DOI":"10.1287\/isre.2013.0512"},{"key":"cit0021","doi-asserted-by":"publisher","DOI":"10.1080\/07421222.2017.1334480"},{"key":"cit0022","doi-asserted-by":"publisher","DOI":"10.1093\/poq\/nfm024"},{"key":"cit0023","first-page":"843","volume-title":"Annual Meeting of the Association of Computational Linguistics","author":"Hu H.","year":"2013"},{"key":"cit0024","unstructured":"Jasra, M. Yahoo answers down but dominating q&a websites. Web Analytics World, March 20, 2008. https:\/\/www.webanalyticsworld.net\/page\/287. (accessed on June 28, 2020)."},{"key":"cit0025","doi-asserted-by":"crossref","unstructured":"Jeon, J.; Croft, W.B.; Lee, J.H.; and Park, S. A framework to predict the quality of answers with non-textual features. in Proceedings of the 29th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval - SIGIR \u201906. ACM Press, New York, New York, USA, 2006, pp. 228\u2013235.","DOI":"10.1145\/1148170.1148212"},{"key":"cit0026","doi-asserted-by":"publisher","DOI":"10.1287\/isre.2019.0836"},{"key":"cit0027","doi-asserted-by":"publisher","DOI":"10.1086\/297724"},{"key":"cit0028","volume-title":"The Impact of Cognitive Sophistication and Attitude Importance on Response-Order and Question-Order Effects. In N. Schwarz and S. Sudman, eds., In Context Effects in Social and Psychological Research","author":"Krosnick J.A.","year":"1992"},{"key":"cit0029","doi-asserted-by":"publisher","DOI":"10.1086\/269029"},{"key":"cit0030","doi-asserted-by":"publisher","DOI":"10.1177\/107769900308000302"},{"key":"cit0031","doi-asserted-by":"publisher","DOI":"10.4135\/9781412963947"},{"key":"cit0032","doi-asserted-by":"publisher","DOI":"10.2200\/S00416ED1V01Y201204HLT016"},{"key":"cit0033","doi-asserted-by":"crossref","unstructured":"Liu, M.; Liu, Y.; and Yang, Q. Predicting best answerers for new questions in community question answering. In International Conference on Web-Age Information Management. Springer-Verlag, Jiuzhaigou, China, 2010, pp. 127\u2013138.","DOI":"10.1007\/978-3-642-14246-8_15"},{"key":"cit0034","unstructured":"Loria, S. TextBlob: simplified text processing (Release v0. 16.0). https:\/\/textblob.readthedocs.io\/en\/dev. (accessed on June 28, 2020)."},{"key":"cit0035","doi-asserted-by":"publisher","DOI":"10.2307\/20721420"},{"key":"cit0036","volume-title":"Siamese recurrent architectures for learning sentence similarity. In AAAI\u201916 Proceedings of the Thirtieth AAAI Conference on Artificial Intelligence.","author":"Mueller J."},{"key":"cit0037","unstructured":"Murphy, M. Dr Google will see you now: search giant wants to cash in on your medical queries. The Telegraph. March 10, 2019. https:\/\/www.telegraph.co.uk\/technology\/2019\/03\/10\/google-sifting-one-billion-health-questions-day. (accessed on June 28, 2020)"},{"key":"cit0038","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.1110.1473"},{"issue":"1","key":"cit0039","first-page":"1","volume":"49","author":"Oh S.","year":"2012","journal-title":"Proceedings of the American Society for Information Science and Technology"},{"key":"cit0040","doi-asserted-by":"crossref","unstructured":"Otterbacher, J. \u201cHelpfulness\u201d in online communities. In Proceedings of the 27th International Conference on Human Factors in Computing Systems - CHI 09. ACM Press, New York, New York, USA, 2009, pp. 955.","DOI":"10.1145\/1518701.1518848"},{"key":"cit0041","doi-asserted-by":"crossref","unstructured":"Papke, L.E.; and Wooldridge, J.M. Panel data methods for fractional response variables with an application to test pass rates. Journal of Econometrics, 145, 1\u20132 (July 2008), 121\u2013133.","DOI":"10.1016\/j.jeconom.2008.05.009"},{"key":"cit0042","doi-asserted-by":"publisher","DOI":"10.1093\/brain\/124.1.67"},{"key":"cit0043","doi-asserted-by":"publisher","DOI":"10.1016\/j.breast.2012.01.020"},{"key":"cit0044","first-page":"1","volume-title":"2016 11th International Conference on Intelligent Systems: Theories and Applications (SITA). IEEE","author":"Rajesh N."},{"key":"cit0045","first-page":"548","volume-title":"2017 9th International Conference on Communication Systems and Networks (COMSNETS). IEEE","author":"Sahni T."},{"key":"cit0046","volume-title":"Hippler, H.-J.; and Noelle-Neumann, E. A Cognitive Model of Response-Order Effects in Survey Measurement. In N. Schwarz and S. Sudman, eds., Context Effects in Social and Psychological Research","author":"Schwarz N.","year":"1992"},{"key":"cit0047","doi-asserted-by":"publisher","DOI":"10.1287\/mksc.2014.0864"},{"key":"cit0048","doi-asserted-by":"publisher","DOI":"10.1136\/adc.2009.168856"},{"key":"cit0049","doi-asserted-by":"crossref","unstructured":"Shah, C.; and Pomerantz, J. Evaluating and predicting answer quality in community QA. In Proceeding of the 33rd International ACM SIGIR Conference on Research and Development in Information Retrieval - SIGIR \u201910. ACM Press, New York, New York, USA, 2010, pp. 411\u2013418.","DOI":"10.1145\/1835449.1835518"},{"key":"cit0050","doi-asserted-by":"publisher","DOI":"10.1287\/isre.2013.0509"},{"key":"cit0051","doi-asserted-by":"publisher","DOI":"10.1080\/00049539708259859"},{"key":"cit0052","doi-asserted-by":"publisher","DOI":"10.1126\/science.7455683"},{"key":"cit0053","unstructured":"U.S. National Library of Medicine. Medical Subject Headings. http:\/\/www.nlm.nih.gov\/mesh\/intro_preface.html#pref_rem. (accessed on June 28, 2020)"},{"key":"cit0054","doi-asserted-by":"publisher","DOI":"10.1109\/MIS.2007.41"},{"key":"cit0055","doi-asserted-by":"publisher","DOI":"10.1038\/nn1515"},{"key":"cit0056","doi-asserted-by":"publisher","DOI":"10.1016\/0160-2896(93)90004-O"},{"key":"cit0057","doi-asserted-by":"publisher","DOI":"10.1287\/isre.2014.0538"},{"issue":"2015","key":"cit0058","first-page":"70","volume":"302","author":"Yao Y.","journal-title":"Information Sciences"},{"key":"cit0059","doi-asserted-by":"publisher","DOI":"10.1080\/07421222.2018.1451956"}],"container-title":["Journal of Management Information Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/07421222.2020.1831775","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,5,11]],"date-time":"2021-05-11T20:06:46Z","timestamp":1620763606000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/07421222.2020.1831775"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,10,1]]},"references-count":59,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2020,10,1]]}},"alternative-id":["10.1080\/07421222.2020.1831775"],"URL":"https:\/\/doi.org\/10.1080\/07421222.2020.1831775","relation":{},"ISSN":["0742-1222","1557-928X"],"issn-type":[{"value":"0742-1222","type":"print"},{"value":"1557-928X","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020,10,1]]},"assertion":[{"value":"The publishing and review policy for this title is described in its Aims & Scope.","order":1,"name":"peerreview_statement","label":"Peer Review Statement"},{"value":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=mmis20","URL":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=mmis20","order":2,"name":"aims_and_scope_url","label":"Aim & Scope"},{"value":"2020-12-01","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}