{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,7]],"date-time":"2026-04-07T07:25:20Z","timestamp":1775546720486,"version":"3.50.1"},"reference-count":26,"publisher":"Informa UK Limited","issue":"9","content-domain":{"domain":["www.tandfonline.com"],"crossmark-restriction":true},"short-container-title":["Applied Artificial Intelligence"],"published-print":{"date-parts":[[2015,10,21]]},"DOI":"10.1080\/08839514.2015.1082282","type":"journal-article","created":{"date-parts":[[2015,10,29]],"date-time":"2015-10-29T21:06:56Z","timestamp":1446152816000},"page":"923-942","update-policy":"https:\/\/doi.org\/10.1080\/tandf_crossmark_01","source":"Crossref","is-referenced-by-count":18,"title":["Turnover Prediction in a Call Center: Behavioral Evidence of Loss Aversion using Random Forest and Na\u00efve Bayes Algorithms"],"prefix":"10.1080","volume":"29","author":[{"given":"Mauricio A.","family":"Valle","sequence":"first","affiliation":[]},{"given":"Gonzalo A.","family":"Ruz","sequence":"additional","affiliation":[]}],"member":"301","published-online":{"date-parts":[[2015,10,29]]},"reference":[{"key":"CIT0001","doi-asserted-by":"publisher","DOI":"10.1023\/A:1010933404324"},{"key":"CIT0003","volume-title":"Boca Raton, FL: Chapman & Hall\/CRC Press","author":"Breiman L.","year":"1984"},{"key":"CIT0005","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2009.05.016"},{"key":"CIT0006","doi-asserted-by":"publisher","DOI":"10.1016\/j.ins.2012.10.039"},{"key":"CIT0007","doi-asserted-by":"publisher","DOI":"10.2307\/258331"},{"key":"CIT0008","unstructured":"Diario Financiero. La industria quiere mejorar el desempe\u00f1o de capital humano. (2012, April 26), Suplemento especial, p.33."},{"key":"CIT0009","volume-title":"Pattern classification and scene analysis","author":"Duda R. O.","year":"1973"},{"key":"CIT0010","doi-asserted-by":"publisher","DOI":"10.1080\/10255810390245555"},{"key":"CIT0011","doi-asserted-by":"publisher","DOI":"10.1016\/j.patrec.2005.10.010"},{"key":"CIT0012","first-page":"1022","volume":"13","author":"Fayyad U. M.","year":"1993","journal-title":"Artificial Intelligence"},{"key":"CIT0013","doi-asserted-by":"publisher","DOI":"10.1002\/sres.v30.2"},{"key":"CIT0014","volume-title":"The global call center report: International perspectives on management and employment [Electronic version]","author":"Holman D.","year":"2007"},{"key":"CIT0015","doi-asserted-by":"publisher","DOI":"10.2307\/1914185"},{"key":"CIT0016","doi-asserted-by":"publisher","DOI":"10.1016\/j.asoc.2012.03.021"},{"key":"CIT0017","doi-asserted-by":"publisher","DOI":"10.1243\/09544062JMES1243"},{"key":"CIT0018","doi-asserted-by":"publisher","DOI":"10.1108\/08876040910973413"},{"key":"CIT0019","first-page":"159","volume":"9","author":"Shahnawaz M. G.","year":"2009","journal-title":"Journal of Management Research"},{"key":"CIT0020","volume-title":"Standardizing variables in k-means clustering, in classification, clustering, and data mining applications","author":"Steinley D.","year":"2004"},{"key":"CIT0021","doi-asserted-by":"publisher","DOI":"10.1016\/j.asoc.2013.06.027"},{"key":"CIT0022","doi-asserted-by":"publisher","DOI":"10.1111\/irj.1999.30.issue-2"},{"key":"CIT0023","doi-asserted-by":"publisher","DOI":"10.2307\/2937956"},{"key":"CIT0024","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2011.11.126"},{"key":"CIT0025","doi-asserted-by":"publisher","DOI":"10.1016\/j.patcog.2010.08.011"},{"key":"CIT0026","doi-asserted-by":"publisher","DOI":"10.1108\/09564230010323741"},{"key":"CIT0027","doi-asserted-by":"publisher","DOI":"10.1016\/j.asoc.2007.03.009"},{"key":"CIT0028","volume-title":"Data mining: Practical machine learning tools and techniques","author":"Witten I. H.","year":"2011","edition":"3"}],"container-title":["Applied Artificial Intelligence"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.tandfonline.com\/doi\/pdf\/10.1080\/08839514.2015.1082282","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2016,12,10]],"date-time":"2016-12-10T16:46:51Z","timestamp":1481388411000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.tandfonline.com\/doi\/full\/10.1080\/08839514.2015.1082282"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015,10,21]]},"references-count":26,"journal-issue":{"issue":"9","published-online":{"date-parts":[[2015,10,29]]},"published-print":{"date-parts":[[2015,10,21]]}},"alternative-id":["10.1080\/08839514.2015.1082282"],"URL":"https:\/\/doi.org\/10.1080\/08839514.2015.1082282","relation":{},"ISSN":["0883-9514","1087-6545"],"issn-type":[{"value":"0883-9514","type":"print"},{"value":"1087-6545","type":"electronic"}],"subject":[],"published":{"date-parts":[[2015,10,21]]},"assertion":[{"value":"The publishing and review policy for this title is described in its Aims & Scope.","order":1,"name":"peerreview_statement","label":"Peer Review Statement"},{"value":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=uaai20","URL":"http:\/\/www.tandfonline.com\/action\/journalInformation?show=aimsScope&journalCode=uaai20","order":2,"name":"aims_and_scope_url","label":"Aim & Scope"}]}}